Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Roominess of the business class seat and cabin, they provide a good seat and comfort is good for medium haul flights"
Nevýhody: "The food, Turkish airlines dish up the same stuff all the time, lack of selection and in getting tired of it. Very middle-eastern fare"
Výhody: "Big plane, friendly staff, good food."
Nevýhody: "Sometime, it gets a bit too cold."
Výhody: "the seats were more roomier than the flight to istanbul."
Nevýhody: "One of the other passengers was being difficult and irritating on the flight."
Výhody: "Istanbul Airport has good facilities and F&B options"
Nevýhody: "Flight from Istanbul to Bangkok was delayed for 3.5 hours with no apology and no compensatory measures such as drinks and food or lounge access Power outlets in Istanbul airport are all round plug European with no USB terminals for phone recharging"
Výhody: "I liked the food."
Nevýhody: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Výhody: "Food and service is excellent. Istanbul lounge is great."
Nevýhody: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Výhody: "Kids full of praise for on board entertainment. Efficient and helpful staff. Nice food. Provided me with a veggie meal despite my not ordering one beforehand."
Nevýhody: "A little pricey."
Výhody: "Lot of empty spaces"
Nevýhody: "Lot of rubbish on the plane"
Výhody: "The crew was extremely friendly. Main course had a variety and the prawns were especially good."
Nevýhody: "No inflight entertainment even for business class passengers."
Výhody: "The staff were very welcoming and the seats were very comfortable"
Nevýhody: "Flight was a little delayed"
Nevýhody: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Výhody: "Comfortable flight, on time and good service"
Nevýhody: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Nevýhody: "Small seats in the economy class"
Výhody: "I didn’t like anything. Or maybe the only thing I liked is getting to my destination so I don’t have to be flown by that terrible airline anymore."
Nevýhody: "The fact that Turkish airline clearly is too stingy to take proper care of their passengers. You don’t provide accommodation when people get a stopover which is disgusting considering it is an airline that is supposed to represent a developed country. This cancels out anything you feel is a plus about the airline. This needs to be sorted out."
Nevýhody: "I have a trip from Manchester to Riyadh and I have a stop in Istanbul. Manchester plane was delayed one hour, no problem, but I arrived in Istanbul at the right time and the gate was open I gave them my ticket. They told me that the sestem moved your seat to the second plane but now the plane is open. ? I waited 6 hours at Ataturk airport and had a working meeting I could not attend"
Nevýhody: "My entertainment set didn't work"
Nevýhody: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Nevýhody: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Nevýhody: "After bus arrived at steps kept on it 20 mins. 2 more buses arrived in this time. Still wait. Then let out all at once. Massive queues to board. Poeple not dressed for this. Poor babies crying Maybe 15 mins waiting in 2am cold on tarmac."
Výhody: "Friendly good service"
Nevýhody: "Istanbul changing gate to get to such long walk"
Výhody: "Turkish is always consistently excellent"
Nevýhody: "I liked everything. They are very accomodating towards passengers with special needs."
Výhody: "Everything was fine on this flight."
Nevýhody: "Everything was fine on this flight."
Výhody: "Comfortable and uneventful flight - just the way it should be!"
Výhody: "The seat was comfortable."
Nevýhody: "The entertainment system was not working"
Výhody: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Nevýhody: "Not enough movie varieties"
Výhody: "The food was ok."
Nevýhody: "I lost my suitcase or had it stolen!"
Nevýhody: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
Výhody: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Nevýhody: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "loads of room, great entertainment system, nice crew and the food was very good too."
Výhody: "Trip from Istanbul was On Time. As a Disabled Person, I was picked up at the baggage ticket counter and expedited through. It was excellent service in Istanbul for me. The plane experience was smooth, with wonderful entertainment on your personal screen with excellent movie, news and music offerings. The crew was wonderful, friendly, smiling and accommodating. No charge on alcoholic drinks! Food was great. Flight was good. At Houston, the assistants for Disabled Persons was wonderful, accompanying me up until I was dropped at Shuttle service to my car. Turkish airlines really impressed me and would use them anytime."
Nevýhody: "In Istanbul, I had to walk from the gate entrance to the plane. Took me 10 minutes to walk the plank, struggling, but no one offered me a wheelchair or assistance. In Istanbul, there was a considerable amount of people waiting to check bags but there were no agents at 2 counters and it really bothered the people waiting and waiting for them to show up. Then the baggage loading track stopped and it stopped all the traffic for a while. Inconveniences but, nevertheless, it affected the travelers anxiety."
Výhody: "nothing really special"
Nevýhody: "Food is very Poor Seats are cramped and uncomfortable"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "I made it home a few minutes early. The flight attendants. The inflight bathroom was clean. The dinner rolls were warm."
Nevýhody: "The airport felt like 95 degrees. There was no elevator to carry luggage and my cat downstairs. Everything had to be hand carried, two large bags, a carry-on and my handbag and my cat. I was kept waiting many times without explanation. The carpet in the plane was soaking wet...when you step on it you could feel liquid splash up on your feet. the airplane was quite warm. The seat would not stay upright. The children behind me kicked my seat the entire 11.5 hour flight. The monitor to watch TV also would not stay upright. The solitaire game would never load. The airport crew had conflicting instructions. My checked bags were damaged and bungee cords were missing. I was not alerted before boarding that my computer, tablet and camera would be confiscated until my ATL destination and therefore they were not properly padded for flight. A long time to disembark the plane...The attendant had to call and ask where the connector was to let us leave."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "The flight and crew were fine. The food and drinks are free, which I wish some US carriers would take note of and adopt."
Nevýhody: "New US regulations requiring tablets and laptops to be stored in checked baggage were not relayed to me. I booked the trip in February and the new regulations went into effect in March, but I was never notified. When we got to Istanbul from Brussels and made our way to the gate, we had to go through a security checkpoint where I was informed that my tablets would be confiscated and given back to me once we landed. They had a claim area set up next to our baggage claim turn-style to get tablets and laptops back, but it took us 30 mintues to get our tablets (only 5 mintues to get our baggage). Again, I realize they're only doing their jobs and this regulation is new, but the system they put in place for it and their total lack of communication for customers who had already booked trips was awful. Also, at the checkpoint I was told my tablets would be confiscated and my passport had a sticker put on it. I moved down the line where I was told they would take my tablets and the next guy told me I was clear to go. I asked for verification and he ushered me along, so along I went. Then, while sitting in the plane waiting to leave, a group of 5 or 6 people came on board and searched me out, saying they didn't have a record of my tablets being handed over. I told them I was told to move on at the second checkpoint and they gave me a look as though I was lying, but then said it wasn't my fault and made me retrieve them from my bag and hand them over. It wasn't a huge deal, but it sure did make me look like an idiot in front of everyone else on the flight who could see it happen. The whole reason we brought our tablets was to read books on the flight, and a 13 hour flight doesn't exactly go by quickly. I udnerstand they're just doing their job, but they should have sent an update to people on these flights."
Výhody: "I got extremely sick on the flight from Istanbul to San Francisco. I now know I caught a stomach bug which hit me on the flights from Cape Town to Istanbul and then even worse from Istanbul to San Francisco. The flight from Istanbul was delayed by two hours due to customs delay for a passenger, as such there was a lot of recycled air. Take that and fact I'm pregnant and by time i started the 13 hour journey already felt sick. I started throwing up immediately and got sick 12 more times. the flight attendants brought me crackers, water and a cold towel and ice. My husband asked if he could pay to put me in business class but was not in airline policy. but i think given how sick and pregnant i was the flight attendant went to ask the captain if there was anything they could do to assist. they ended up moving me to business class to lie down and let me stay there for 3 hours. I got sick upon moving back but getting that rest really helped me. I felt like they genuinely cared about me and am so thankful to the two flight attendants who assisted: 1) Zumrat Bolukbas 2) Hatice (Cabin Chief) These women are amazing!"
Nevýhody: "the 2 hour flight delay on tarmac."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Everything was good except the airplane.. i was on row 13 and the cabinet was warm and air-condition was not working fine.. i reported this ti the flight attendant. She confirmed the temp was set to 23 C however it was definitely not less that 26C .. also it took long time to serve the hot meal although we were on rhe plane and the flight depart8 got delayed for 90 minutes due to technical problem. On the other hand, seat were comfortable and flight attendants were so nice and friendly.. also Turkish lounge and airport were good"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Nevýhody: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Výhody: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Nevýhody: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Výhody: "Seats were ok and crew was kind and professional. Food was terrible on all flights. They gave mayo or cheese or something I can’t figure out in a sandwich on multiple flights. That thing though slightly different was terrible every time. Also gates changes and pilot landed in wrong part of the airport for its-fra leg and we had to have passportA checked while exiting the plane and had to take a bus. My transit time was short but gladly made it"
Nevýhody: "I missed my second leg from fra-ist. The gate was changed and I was given wrong directions by airport employees so I went through a very long and painful wait at a security line that I didn’t need to go through had the airport info employees knew what they were doing or saying. I ended up missing the flight because of repeated wrong directions"
Nevýhody: "Istanbul to frankfurt flight had no entertainment, no charging usb ports n a small ham sandwitch for breakfast - this was a 4 hour early mirning international flight!!!"
Nevýhody: "13 hour flight and only one meal and a sandwich"
Nevýhody: "I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️"
Výhody: "Lufthansa doesn’t let the passenger choose their seat; it instead assigns their seat for them!"
Nevýhody: "Too many last minute gate changes for boarding are confusing which costs extra time for the passenger, especially for connecting flights."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Everything thanks"
Nevýhody: "Awesome thanks"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "It was very comfortable and service was great and good food and drink"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Not much"
Nevýhody: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."
Nevýhody: "I miss my flight because of short layover from Texas to Pensacola. Why I haven’t notified before 1:27 min would not be enough for custom process"
Nevýhody: "The business class seats are small and the leg-room is short There is no entertainment units on this flight"
Výhody: "The food was tasty but the service was excellent. Lovely staff."
Nevýhody: "The seats are uncomfortable, particularly for business class. And there is no in flight entertainment. The journey can drag if you’re not prepared with your own. Boarding was slightly chaotic but expected in Istanbul airport."
Výhody: "Service , timing"
Výhody: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "It was totally bad experience due to cancellations of the flights which I already booked to SJC airport in CA. The first confirmed Lufthansa flights No: LH 1305/ LH 488 ISTANBUL to SAN JOSE via FRANKFURT were cancelled. Then my family in USA contacted the airline and agreed about FLIGHT TK 005 / UA 1883: IST-ORD-SJC. At the checking counter in Atatürk Airport I got the last shock of being Lufthansa didn’t issue a ticket for the flight and the time was running fast and l had no contact neither with my family nor anybody else at the airport therefore i had to purchase a ticket to SFO via Frankfurt. In another word it was very bad experience."
Nevýhody: "Frankfurt connecting flights are the worst"
Výhody: "Meal was good."
Nevýhody: "No entertainment system. Crew wasn’t attentive. Check in experience was bad, no ability to check in for your connecting flights, you have to make adjustments at the next airport which limits seat selection."
Nevýhody: "My flight schedule changed after I bought the ticket, which resulted in paying for the hotel for the extra night and using one more PTO day."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "The whole journey with Lufthansa went smoothly without any delay. The transist time is just right. The check in is online is straight forward and the flight information is very clear. I will certainly recommend Lufthansa to anyone."
Nevýhody: "I can’t think of anything I didn’t like."
Výhody: "The food and service was superb."
Nevýhody: "THE LATE HAPPENED FROM MONTREAL TO TORONTO 1:30 HOURS WITHOUT CUP OF WATER WAITING IN THE PLANE"
Nevýhody: "There was a delay on the takeoff and arrival was taken to another gate and had to take a bus. Not crew or company's fault- but makes traveling a bit slow. Several people had connecting flights..!"
Výhody: "Amazing service."
Nevýhody: "Istanbul-frankfurt airline 2 hours delayed,that way miss a flight Frankfurt-toronto we said Lufthansa officer,officer said other flight tomorrow morning, final,no hotel,no flight,my wife and two kids sleep on the chair,perfect right"
Nevýhody: "Incredibly racist crew and pilot, who did not help us after a fellow passenger touched and molested my girlfriend on board the aircraft. The groundstaff were as rude and unhelpful. I am neither gonna book any flights on Lufthansa ever and will avoid Kayak as well."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Nevýhody: "They had grabbed my carry-on luggage at the gate. I specifically told the gate agents that I put heirloom plates that used to belong to my mother in my carry-on. They assured me it would be handled properly. Well this promise turned out to be lie. The plates were broken. Even though they were wrapped. I am sad and angry. My carry-on was small and light. There was no reason that it should be singled out in the first place. Now what?"
Výhody: "Comfortable, left and arrived on time , smooth check in"
Nevýhody: "No entertainment (no screens on back of seat ) , no provision for priority boarding for star alliance gold member(security line)"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Excellent service with pleasant, efficient staff. Special vegetarian diet needs met."
Výhody: "Everything was great on the flight! The food was good and we had a lot of drinks! The service is really good"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The crew were really efficient and polite"
Nevýhody: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Výhody: "Senator lounge in franfort was very comfortable, showers were good, french champagne, overall good food on the flight and service level very professional"
Nevýhody: "If the flight was longer I would not have minded I enjoy long haul on lufthansa"
Výhody: "Flight was on time and uneventful. Plane was a bit cool and most passengers were required to put their jackets back on. No complaints otherwise."
Nevýhody: "Newark is not my preferred airport. We had to leave secure area between flights. Upon reentry, security stations were undermanned and wait times were long."
Nevýhody: "Flight was canceled with no prior notice and I am requesting a refund."
Nevýhody: "Entertainment was VERY poor - The overhead TVs were glitchy and hard to watch. I purchased Wifi but it never worked. didnt have anything to do.."
Nevýhody: "I could not make it to flight due to health problems. I was refused to be given another date for the flight."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Travelling with a baby is always challenging, it was further challenging when your upfront reserved seats were changed without you being given any notice and you are a Gold Star Alliance customer.
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "rip off at boarding. very intellectual airline. we had a piece of luggage for two. total weight 8.2kg. I have been flying with this case for more than 10 years without any problems. aegeian found out that he 1.5! cm is too long. we would have to pay 50 euros. I go to court with this bill"
Výhody: "Crew was great"
Nevýhody: "Leg room. Hardly any for a person 6' and above"
Nevýhody: "Boarded plane from front of plane back. I paid €18 extra for my seat and I was the last to board. My bag was taken from me because there wasn’t room and it was lost during my layover. Crew members were all scowling and not helpful."
Nevýhody: "Better organization during boarding would be good. People all stand around in a mass blocking others access to the boat ding pass control terminals."
Výhody: "The crew is good and friendly"
Nevýhody: "To be committed to the time of departure"
Výhody: "Price was good and the crew were friendly"
Nevýhody: "Their were no entertainment options and the on time departures are continually a issue with Aegean. Our flight was around 2hrs late. Also the carry on requirements are stringent"
Nevýhody: "We missed our connection because our first flight was late they wouldn’t do anything for us"
Výhody: "Was on time and staff is always great"
Výhody: "Fast and on time easy check in and kind stuff"
Nevýhody: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Výhody: "Comfortable airplane, organized crew and fast boarding operation"
Nevýhody: "I asked for a vegan meal when I ordered a ticket and did not get one. I needed to ask and explain myself and it was not so nice. At the end I got it, thanks to the attendant"
Výhody: "Flight was on time"
Nevýhody: "Perhaps Greek is different from English but I felt the flight attendants ranged from being gentle in their response to being loud and scolding at least in what it soundes to me as a nonGreek speaking person."
Nevýhody: "We have a delay. Alrhoght we order kosher food- we werent in the list- so there was no food for us. At the end one of the passagers didnt wanted to eat so they gave us his portion. Was cold and the feeling of been forget is bad. Specially when you are traveling with a 2y old. That is hungry abd tired. Very disapointed."
Výhody: "Crew was pleasant. Boarding was efficient."
Nevýhody: "Seats not particularly comfortable after a trans Atlantic flight. This review process needs a N/A category."
Výhody: "The flight was ok , even though it was delayed 40 minutes"
Nevýhody: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
Výhody: "Ease of boarding and crew"
Výhody: "Seats way to tight. Don't think I will use them again."
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Nevýhody: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Výhody: "Clean aircraft. On time. Crew very attentive."
Nevýhody: "Seats are too close together. I could not lower my tray table without hit my stomach: I would like to see some kind of entertainment."
Výhody: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Nevýhody: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Výhody: "Nice to get a meal, but don't understand why you do that when you charge extra for baggage."
Nevýhody: "Couldn't understand attendant's announcements; too rushed + accent. Too rigid about lavatories including opening the door when people were using it."
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "Food and service and that they recycle!"
Nevýhody: "60 euros for one checked bag is insane!"
Výhody: "Everything was fine."
Nevýhody: "I liked everything"
Výhody: "Crew was friendly."
Nevýhody: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
Nevýhody: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Výhody: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Nevýhody: "I was surprised, and only for the best!"
Nevýhody: "Food was completely uninteresting.. I had a book. Didn' t need entertainment, but for 2 hour flights, it wasn't necessary."
Výhody: "Good for the price seat are not the best but worth it for the money"
Výhody: "good service prompt take off quick disembarkation"
Nevýhody: "the two paramedics in the seats next to me clearly engaged in an inappropriate workplace relationship lol"
Výhody: "Food was excellent. Never had better!"
Nevýhody: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."
Výhody: "Staff was great, fast easy check in, food was nice and everything was on time."
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "THe food was not bad."
Nevýhody: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Nevýhody: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Nevýhody: "I had to pay for the lugedge though I thought I ordered a ticket with 20 kg"
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Výhody: "The staff at the counter and on the flight were very helpful."
Nevýhody: "They could use better line control at the Budapest airport. It was unclear which was the appropriate line and the lines were more like a crowd merging than a line."
Výhody: "The flight was ok"
Nevýhody: "The airline didn't warn that the ticket doesn't include luggage. Other airlines do. Also no word about it in the tickets. Even airline representative wasn't able to find any mention about no checked in luggage. Ticket price was twice more expensive than the lowcost ones. For me it felt like a scam. Especially they had very few passengers and it seems they're doing this intentionally"
Výhody: "Crew were very helpful and courteous"
Výhody: "The airplane was comfortable"
Nevýhody: "I purchased my ticket in advance and upon checkin was never informed that I was standby. I dont know why the seats were oversold. Ultimately, I did get a seat but the confusion and communication regarding the standby was stressful"
They canceled our flights but the flight went on anyway.
Výhody: "The seats were so comfortable"
Výhody: "Very nice airplane and pleasant crew"
Nevýhody: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Výhody: "The crew tried to be helpful but were equally frustrated with the ground crew."
Nevýhody: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
Výhody: "Usual faultless KLM experience"
Nevýhody: "Flight got cancelled"
Nevýhody: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Výhody: "Reclinable seats."
Nevýhody: "The food!! The lights could be dimmed as it was a night flight."
Nevýhody: "The KLM crew are always great serving and treating you. Well above many other airlines."
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Výhody: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Nevýhody: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Nevýhody: "Turn the lights on early making it hard to sleep"
Výhody: "Gaps between seats are very narrow."
Nevýhody: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Nevýhody: "Nothing special"
Výhody: "Shirt flight but well catered, boarding was efficient and quick."
Nevýhody: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Výhody: "The seats seemed to have more space on this plane which was nice."
Nevýhody: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Really friendly staff. Great service"
Výhody: "Very friendly service!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "Very friendly staff"
Výhody: "The food and the punctuality"
Nevýhody: "The technology in interteiment is not touch screen"
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Crew was very helpful.food"
Nevýhody: "Food was not upto the mark."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Výhody: "They were awesome."
Výhody: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Nevýhody: "lack of meal options"
Nevýhody: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
Výhody: "Staff, service"
Výhody: "Was able to check in online, very convenient and easy to access site."
Nevýhody: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Výhody: "Excellent service"
Nevýhody: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
Výhody: "If you would like to learn more you can call me 628.600.8825 Very dissapointed"
Výhody: "Service of the staff was great"
Nevýhody: "Turbulence, with all our technology we still cannot avoid this?"
Výhody: "Fine as delta flights go"
Výhody: "Very friendly and helpful crew."
Výhody: "The crew and the flight from Bucharest to Istanbul"
Nevýhody: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
Výhody: "checking baggage included, comfortable plane"
Nevýhody: "the plane was almost an hour late"
Výhody: "The seating availability at the check in time"
Nevýhody: "The TVs never worked"
Výhody: "Business class seat"
Nevýhody: "1,5 hours late, no info about it. Old plane."
Výhody: "It was fast and on time"
Nevýhody: "mmmm food ))"
Nevýhody: "Nothing really, it was a shorter flight. The aircraft made it, can’t complain."
Výhody: "Flawless process! Great customer service!"
Nevýhody: "Arrival of baggage on the carousel."
Nevýhody: "Delayed for 3,5 hours"
Výhody: "Crew was very good, professional"
Nevýhody: "You should look for a proper bread,better sandwich and a healthier desert."
Výhody: "as if we were at the beginning of aviation"
Výhody: "Flight left and arrived on time"
Nevýhody: "Food is mediocre and there is no in flight entertainment so thank God for Kindle!"
Nevýhody: "Everything was perfect!"
Výhody: "Great crew."
Nevýhody: "The flight was delayed and I almost missed my connecting flight."
Nevýhody: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
Výhody: "We had 2 flight attendants (females), one very pleasant and helpful, the younger was alright, I guess she was just ok, not going the extra mile or anything, nor smiling."
Nevýhody: "I was the first one to use the rear restroom and it had a terrible smell - not clean. Not impressed. No entertainment."
Výhody: "Smooth flight, the staff was friendly."
Nevýhody: "10 minutes delay at departure."
Výhody: "Comfy seats"
Nevýhody: "Both flights were on time!!! Comfy economy seats"
Nevýhody: "40 minuets delay Bad food No intertatment"
Výhody: "Some us above"
Nevýhody: "No leg room between seats"
Výhody: "Very nice crew; short flight 60', 2 mini croissants and two cookies, really good coffee; easy check in; easy baggage control; people ready to help."
Výhody: "The check-in at Brussels was quick and the staff conpetent; the boarding occurred at the time specified; the plane was clean; in Bucharest, the trip to the terminal on a bus was quick ; a hot lunch of chicken with sauce and rice pilaf was good. In-flight service was fine."
Nevýhody: "The AirFi system allowed for movies and games on one's own internet device, but did not allow for an internet conection during the flight to email or surffing."
Výhody: "Everithing was ok!"
Nevýhody: "It was nothing wrong, I feel very well!"
Výhody: "On time, direct flight, friendly crew"
Výhody: "Flawless in spite of weather related delayed take off."
Nevýhody: "Terrible handling of a situation with a passenger with special needs."
Výhody: "The flight was on-time. The plane was clean. It is a red-eye flight so I don't particularly remember anything else!"
Nevýhody: "They should abolish passport control. Ridiculous!"
Nevýhody: "Lack of entertainment"
Výhody: "Staff was nice and accommodating. Comfortable plane."
Nevýhody: "The food, an omelet, was not very good. Slight delay with flight."
Výhody: "On time and quiet"
Výhody: "Flights were delayed due to heavy snowstorms and it wasn't communicated until right before the flight."
Výhody: "Friendly crew"
Nevýhody: "Long wait on the bus out to board the plane"
Výhody: "It was comfortable with good price."
Výhody: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
Nevýhody: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
Výhody: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
Nevýhody: "No problems."
Nevýhody: "As I said, check-in for the Bucharest to PRG leg was very difficult. My hotel needed to help. Ridiculous."
Výhody: "Flight didn't exist."
Nevýhody: "Passport control is a mess, please help people to understand where to go. What to do.!!!!!!!!!!"
Výhody: "Crew was great and food was good and plentiful despite being only a quick flight"
Výhody: "CREW IN BOTH FLIGHTS WAS NICE AND HELPFUL"
Nevýhody: "NO AIR CONDITION DURIND THE FLIGHT (WAS BUT DID NOT DO ANYTHING)' MIXED FOOD (CHEESE AND CHICKEN TOGETHER AND NO WAY TO ORDER IN ADVANCE), VERY NICE CREW BOTH SIDED BUT RUDE GROUND STUFF IN ROMANIA,"
Výhody: "On time!"
Nevýhody: "No entertainment"
Výhody: "the crew on board was very nice and friendly , sitting was good"
Nevýhody: "we had an un announced delay ,there was not mention priority business class while boarding and food on board was not a nice choice"
Výhody: "The flights are announced once in the boarding area, but there is no announcement as to boarding. The signal to board is a flashing "boarding" sign in the departure lounge. At that moment everyone gets up and rushes to the line. Both priority and economy sections are boarded together. So, fastest runner wins. But it works. We boarded more quickly than any flight I've been on, and although boarding started 10 minutes later than scheduled, we departed exactly on time."
Výhody: "Staff was very greateous and attentive."
Nevýhody: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
Výhody: "Exactly on time to the minute Great sandwiches Clean new aircraft"
Výhody: "Quick Boarding, good food, decent comfort through the flight."
Nevýhody: "We were rushed to board, but there was a huge group that hadn't even boarded yet, so it was slightly annoying."
Nevýhody: "Late by 1 and 1/2 hours. For only a 1 hour flight"
Výhody: "the ladies from crew make our life very good, on that crowded plane, food was ok for a breakfast on the go"
Nevýhody: "nothing to do in 2 1/2 hours to fly, at least they can put a movie, what ever to watch something, because the planes are the old one which before go transatlantic, they have the tv's on the ceiling"
Výhody: "Return flight was with Turkish Airlines (ticket change) so the rating is intended for them"
Výhody: "Sandwiches and our choice of beverage on a flight lasting barely an hour were certainly welcome. The crew was very polite and as helpful as I needed them to be. Seat was comfortable and certainly adequate for the flight we took."
Nevýhody: "Standing on the bus that would eventually drive us all out to the airplane while we waited for several latecomers and, perhaps, some other unknown issues was not ideal."