Výhody: "Very pleasant and comfortable flight."
Výhody: "Amazing aircraft! Amazing crew!"
Výhody: "Flight attendants were very polite."
Nevýhody: "The seats could be more wide."
Výhody: "Service and entertainment"
Nevýhody: "On boarding and on time departure"
Výhody: "Everything- leg space, crew were great, relaxed atmosphere, great entertainment systems"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great crew!!!"
Nevýhody: "Nothing! Everything was great! It if was free that would be perfect!"
Výhody: "The crew was amazing:)"
Nevýhody: "The availability to have vegan meals...."
Nevýhody: "The check in at Denpasar is horrible. The airport services are very inefficient."
Výhody: "The airline was helpful even though the flight was delayed"
Výhody: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Nevýhody: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Výhody: "comfortable seats, pretty good food, extremely gracious cabin crew."
Nevýhody: "Lactose-free breakfast option was fish... I get that some people like fish for breakfast, but to me it was a little nauseating. Just ate around it and was fine though. Overhead air vents could be improved. felt a little plane-sick toward the end of the flight."
Výhody: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."
Nevýhody: "Boarding at Bali Airport is chaotic. This can hardly be attributed to Qatar Airways but this needs to be sorted out. When boarding began, it started with "Group 1" rather than business and other priority customers. It ended up rather chaotic with boarding halted at the end of the escalator causing a very uncomfortable situation as people struggled to get off the escalator."
Výhody: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Nevýhody: "No complaints great flight"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "good crew"
Nevýhody: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Nevýhody: "Nothing it was great"
Výhody: "price, comfort, food"
Výhody: "I was met with a warm smile which made me feel welcome. The staff were friendly and professional. Even though it was a full flight, I did not just feel like a number, top airline. I will choice them again."
Nevýhody: "My suitcase was broken"
Výhody: "Onboard crew pleasant and service efficient as always. Seats more comfortable than other airlines but aisles so narrow EVERYONE bumped me going by for 15 hours."
Nevýhody: "Ground crews remain the downfall of this airline. Long line in Doha to re-clear security on international connection FROM USA! Fastidiously weighing and forcing mutiple repacks of carry-on bags even though well under total limit of checked & carry. (Doha agent told me dfferent rules appied for carrry on 2nd plane even though I asked specifically frm original agent who checked me thru to final dest--insisted I check main carry on even though there turned out to be plenty of overhead room on board). Poor coordination of checkin lines, security lanes, and flow of people -- all fixable with a little forethought, engineering, and better utilization of circulation space -- and much clearer communication!"
Nevýhody: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"
Výhody: "Service was on point. The crew was very helpful."
Nevýhody: "light breakfast and light snacks for an 8-hour flight? come on!"
Výhody: "The food was good. The legroom was enjoyable."
Nevýhody: "I checked two bags and had them marked 'fragile', as I had valuables in there that I packed securely. When I retrieved the bags on the carousel, the fragile sticker was mangled, and both items from both bags were broken. Pieces of art I can not replace. Also, it took over 30 minutes upon multiple requests for the attendant to acknowledge my need for assistance."
Výhody: "Service was excellent. Check in was efficient & welcoming. Staff was very friendly & helpful."
Výhody: "My husband and I recently traveled from New York to Bali Indonesia for our honeymoon. We were upgraded to Business for all four of our flight segments. The flight attendants were incredibly friendly and courteous and were actually surprised when we only ordered one drink and one meal at a time! The food was phenomenal, especially for an aircraft meal, and no matter what I was in the mood for, they had it."
Nevýhody: "Boarding in New York was not organized. Those traveling with small children or needing assistance were not boarded first, nor were Business and Economy boarding from separate jetways."
Nevýhody: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Nevýhody: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"
Nevýhody: "Not that many choice in movies"
Výhody: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Výhody: "The stewards were very attractive, the entertainment was plenty of movie choices."
Nevýhody: "The food was terrible, the seats were extremely uncomfortiable."
Výhody: "The food and entertainment systems were good. The staff on the plane were pleasant."
Výhody: "Large monitor and many choices of movies. Good food, efficient boarding."
Nevýhody: "We sat on tarmac for 3 hours with no explanation from the crew or cockpit. Because of the delay, everyone missed their connections in Doha. The crews could have jet a couple of the flights a little longer for people to make their flights. The desk was filled with people and was very chaotic. There were so many people working there but no one could give you a straight answer so it was very confusing. I had to wait at the airport for 4 hours to get it sorted and was given a food voucher for $50 for the entire stop over. I asked about a flight voucher and they laughed and said they didn't do that even though they were the ones at fault. The crew was nice and the food was good but I will never fly quatar airways unless they remedy the situation."
Výhody: "Respect the scheduel and well organize."
Nevýhody: "Headrests on quatar airways are uncomfortable , especially for someone who is short and neck gets very stiff"
Výhody: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Nevýhody: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Výhody: "After long takeoff delay, made up most of time to land less delayed. Bagge arrived more quickly than I EVER experienced a Hamad Airport."
Nevýhody: "Boarding started very late so we knew takeoff would be delayed. Flight attendant woke me up from sleep to ask if I wanted breakfast."
Nevýhody: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Výhody: "Slept most of the way"
Nevýhody: "Cramped seating on long flight. Headrest not adjustable."
Výhody: "The quality of service, food, plane and attention was superb."
Nevýhody: "It took several hours to check in because the incoming plane from Doha to Bali was delayed, which guaranteed that most of us missed our connections in Doha. The line was long, slow and uncomfortable and the airline did little to ease our discomfort. They refused to allow us use of the lounge in Bali. I had to talk to multiple people in Doha for access to the Oryx lounge there and they at the end, reluctantly let me use it."
Nevýhody: "On my printed boarding ticket provided by the Qatar airline desk at ORD, it only had my first initial of my first name listed. After waiting in line for an hour to get my boarding pass, I proceeded to security and they would not accept it and said I needed to go back and get a stamp or prove my purchase from months earlier (my confirmation email was not enough). Although I was able to get the stamp, this is frustrating as my name should have been listed (Sara) which is what I provided in my online profile when purchasing the tickets or the person at the Qatar desk should have realized this when providing me my boarding pass."
Nevýhody: "I love Emirates"
Nevýhody: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Nevýhody: "Shorten luggage wait time to arrive on the belt."
Nevýhody: "flight left very late. couldnt make up time on the way. had to struggle to make it to the connection."
Výhody: "Great crew. Very polite."
Nevýhody: "Overcrowded plane. Uncomfortable seats. No room to move around."
Nevýhody: "Better inflight entertainment"
Nevýhody: "The food, leg space, the drink, and more hospitality, specially towards the aged people like us."
Výhody: "Crew was great."
Nevýhody: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
Výhody: "Entertainment choices are good"
Nevýhody: "Crew in economy section was not good, did not serve alcohol even once and when asked they said they will bring later but never did. Bluetooth audio did not work for me so I could not use my noise canceling headset."
Nevýhody: "Shorter flight"
Výhody: "Everything was nice.."
Výhody: "Personalized service"
Nevýhody: "Sound kept going of on movie"
Nevýhody: "You cancelled my return ticket without informing me or giving a refund. Lied about the refund in the emails you sent me."
Výhody: "I liked the cooperation of the crew."
Nevýhody: "There's no specific reason to dislike, but 1 thing that they changed my schedule now,"
Nevýhody: "Very poorly organized boarding"
Výhody: "I had a fast and easy check-in at Denpasar airport. In flight service by cabin crew was very good, as I normally get in the business class at Emirates. Flight left Denpasar on time and arrived in Auckland some 30 mins early, which was nice. Enjoyed a late dinner - the mie goreng ayam was particularly tasty!"
Nevýhody: "In the past on overnight flights Emirates I have received a pyjama set in the Business Class, which made it very comfortable to sleep. But this time this was not given, so I had to sleep in my day-wear, which was a bit uncomformtable."
Výhody: "It’s no choices small portion"
Nevýhody: "No taste a"
Výhody: "Very comfortable flight"
Výhody: "so much service, I turned down breakfast."
Nevýhody: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Nevýhody: "Entertainment was not up to date."
Výhody: "Everything from food to seating was quite comfortable."
Nevýhody: "Boarding was a bit more difficult since they did not call boarding zones"
Výhody: "A380! Overall is good. I liked a bag of accessories including eye mask and socks."
Nevýhody: "In flight food in Arabic style, my brother didn't like much of that styled food. But I'm OK with it. They provided light meal ( "pide" lamb/veggie filled bread or choice of fruit). The veggie pide was a bit weird. But overall, the food was not so bad."
Výhody: "customercare was good. Thank you."
Výhody: "horrible baggage policy"
Výhody: "All are good."
Nevýhody: "Served vegetarian, I am very happy."
Výhody: "Great legroom, quiet plane, seat free next to me"
Nevýhody: "Not much"
Výhody: "There was pretty much nothing I didn't like. Everything was great, including the Business Class Lounge in Dubai. The service was great, the staff was very pleasant, the comfort of the seats was unmatched."
Nevýhody: "I remarked that the entertainment was OK, only because I have seen most of the movies and tv shows that were available, the response time for the buttons between the remote and the view screen was sometimes slow, and of course, the WiFi, I'm sure, will be improved with time."
Výhody: "Good entertainment"
Nevýhody: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Nevýhody: "Entertainment system at my place didn't work properly."
Nevýhody: "Better comfort with Airbus 380 but food remains a concern"
Výhody: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Nevýhody: "I like everything"
Výhody: "Movie selection was good."
Nevýhody: "Not at all accommodating of dietary restrictions. It was a very long flight to not have any options for food, and crew acted very put out when we asked if there were any other options. Checked our carry on luggage for being "too heavy" in spite of the fact that it was the exact same luggage we carried on for the flight out which meets all necessary size restrictions. Boarding was very disorganized, no announcements were being made, flight attendants were simply holding up signs at chest level which were completely blocked by the crowd."
Výhody: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
Výhody: "A lot of newly released movies to choose from. Time goes a lot faster if you can watch three two hour movies back to back. Crew was friendly and helpful."
Nevýhody: "Online check in could have an easier option to request a special meal. I have a mild wheat allergy. I tried to call the Dubai office after 9AM before my return trip but, nobody answered. I just skipped the pizza and I was fine."
Výhody: "I like the meals"
Nevýhody: "It is hard to request a window seat"
Výhody: "crew very friendly"
Výhody: "My only regret was waiting this long to try Emirates from Milan to JFK They are superior in every way possible. Service food entertainment seat comfort and room And they are price competitive No wonder American Airlines has given up on Europe and become an airline for Miami and South American they are not even in the game. Never ever ever would I fly on AA even if the ticket was 20 bucks Fly emeriates they are the best"
Výhody: "Crew was nice they're helpful flight was on time. I like it when things go smooth at the airports."
Nevýhody: "Not enough leg room or people's were bumping as they by. Needs elbow room."
Výhody: "enough leg room"
Nevýhody: "the touch screen system was poor, limited movie choices, food taste, poor crew members etc"
Výhody: "Overall everything was good."
Nevýhody: "Poor check in services in Nairobi. I waited for 1 hour and half to get my boarding pass."
Nevýhody: "Last minute surprise with re-routing to Chicago. Few options provided on Changed booking."
Nevýhody: "Food was not given properly, no snacks was there which I get in between breakfast and meal every time I fly from Dubai to Boston or the reverse. No kit was given which includes brush, paste, eye covering band. Last time I travelled from Boston to Dubai the food was completely frozen and now this!"
Výhody: "I loved the hospitality and the attention to detail throughout the flight."
Výhody: "I’m very disappointed by the supervisor treatment at the time I was checking in and weighing my luggage. It is very frustrating to see that I was forced to pay US$ 175 for an excess of only 9 Kg. Even after I told him that my other luggage didn’t have the maximum weight he insisted either to throw away my items or pay the amount. The supervisor was ready to either not let to board the flight or leave my luggage. I could have appreciated if either charged only extra 9kgs or move the excess volume to check in luggage that was not full. The supervisor was not ready to listen and he constantly treats me in a disrespectful manner. Given to the mistreatments I had I have vows not to travel with Emirates anymore and also advise my friends and colleagues not to use it. I hope you will use this feedback to improve your customers services."
Excellent service onboard.
Výhody: "Departure and arrival on time. Pleasant, attractive and efficient crew. Decent choice of entertainment for domestic flight. Baggage delivered after only 15 minutes of arrival at baggage belt. Overall great!"
Nevýhody: "Passengers push from the back to leave the aircraft and don't like to allow you to enter the exit line so you also have to push your way in. Very rude and sad most travelers are so impolite."
Výhody: "Everything was on time."
Nevýhody: "Entertainment and especially food"
Výhody: "Crew pelayanan bagus"
Nevýhody: "TV nya mati. Turun di tengah parkiran, naik bis."
Nevýhody: "Flight GA321 was delayed in Surabaya for almost 3 hours. We came as transit passengers from Denpasar to Jakarta as our final destination and stranded in Juanda airport."
Výhody: "Crew was good on flight and food was delicious."
Nevýhody: "Weather delays but worst was that crew staff couldn’t notify us of times. Caused me to miss work today and had 2 major delays to and from"
Výhody: "Seating was comfortable."
Nevýhody: "Different selection of food."
Výhody: "Crew always polite"
Výhody: "The cabin crew was great!"
Výhody: "Nothing 2 hours late Had to watch commercials on the seat tv screen."
Nevýhody: "I will make it a point to avoid Garuda Really has gone down hill. I think it is overpriced for the bad service and 2 hours late. Better to pay half the price and take another airline."
Výhody: "Amazing in business class"
Výhody: "Everything! The employees are curteous. The entire flight is inclusive. You are able to pick your seats without any extra expense."
Nevýhody: "There is nothing not to like."
Nevýhody: "Meal was terrible"
Výhody: "It was a direct flight. The greeting crew member at boarding was nice."
Nevýhody: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Výhody: "Staff very accomadating throughout the flight"
Nevýhody: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Nevýhody: "Cabin temperature was very cold"
Výhody: "Quick boarding, good entertainment"
Výhody: "The level of care given I required wheelchair assistance to the aircraft."
Nevýhody: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Výhody: "I loved the business class seats and the beautiful crew that attended to our needs. We would do it again. I didn't get to try three good much as it was a night flight. Ability to recline for sleeping was wonderful. The extra service at the garuda desk at denpasar airport was fantastic."
Nevýhody: "The garuda business class lounge at denpasar was disappointing. Food was not fresh."
Výhody: "There was better movie choices on the way back compared to the way over but as it was a night flight I tried to get some sleep & didn't get to watch all the movies I wanted to see."
Nevýhody: "I didn't like food options on the way back....."
Výhody: "Probably the best food I’ve had on a business class flight."
Nevýhody: "Entertainment just OK. Garuda lounge in Bali dire"
Nevýhody: "Garuda played loud “music” on arrival so we couldn’t watch the entertainment system. Getting onto the flight was horrid with long long long wait on the bus to go from terminal to airplane. Food was ultra salty and dreadful."
Výhody: "Garuda is the best"
Nevýhody: "I like all"
Výhody: "Boarding crew was great and general business class seating"
Nevýhody: "Flight attendant. Rushed to ask my food during pilot speach. I could not hear both and she gave a very fake appearance smile."
Výhody: "Flight on 737, took off on time, from Bali new terminals, arrived on time. Lots of leg room."
Nevýhody: "Jakarta Terminal 3 directions are not properly set up. Confusing"
Výhody: "Staff greeting"
Nevýhody: "Food, narrow seat, entertainment selection"
Nevýhody: "Garuda couldn't check my bags all the way to LA. Had to go through customs twice! What a pain!"
Výhody: "Garuda is still the best over the other international airlines. The crews were so kind and helpful. Its pilots handled the bad weather very smooth. During the flight they kept giving foods and drinks."
Výhody: "Amazing food. Really great crew. Highly recommend trying them"
Nevýhody: "Very limited entertainment. Beds are 100% flat but still they're very comfortable."
Výhody: "Good service, clean plane, friendly staff"
Nevýhody: "Very small amount of food, no refill on drinks!"
Výhody: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Výhody: "I loved that I got upgraded to Business. It made an exhausting journey home more relaxing. And the crew were lovely, kind, and helpful!"
Nevýhody: "Flight was delayed by more than one hour."
Výhody: "In flight entertainment provided a lot of options. Good leg space in between seats"
Nevýhody: "I didn't enjoy the meal mich"
Výhody: "They sprayed air disinfectant on everyone as required. They had a sky priority lane. Extra space seats had a lot of room."
Nevýhody: "Food was not great. What bothered me the most were the number of people they allowed on board who were incredibly sick. There were a couple of people next to me who should not have been allowed on the flight (including stomach sick from the start of the flight). Very very disturbing."
Výhody: "Gracious, smiling, helpful cabin crew."
Nevýhody: "Trying to sleep in economy."
Výhody: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Výhody: "Food, flight, service, entertainment, free checked bag"
Výhody: "Crew service and punctuality of takeoff/arrival"
Nevýhody: "Leg room too small"
Výhody: "Airline crew on all segments were professional and friendly. Meals were plentiful and tasty. Thanks for getting us there and back safely."
Výhody: "Lacking internet connection, current movies but I slept which is positive because it wasnt a packed flight"
Výhody: "Great service and food"
Výhody: "Good flight, staff very good"
Nevýhody: "Flight was delayed by a hour due to technical problems. Also ran out of one of the choices of meals by about row 30. Fish is not everyone's favourite."
Výhody: "Lovely staff, easy flight."
Nevýhody: "Nil- good flight."
Výhody: "That it was all trouble free very simple to book and everyone was very helpful."
Nevýhody: "All good!"
Výhody: "Staff were very attentive. In-flight movies great."
Nevýhody: "No vegetarian options on the main menu."
Nevýhody: "Losing my bags after a canceled flight was not so nice when my thinks cost more than 1000 euro"
Nevýhody: "Seats too close when leaning back"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "Pleasant overall experience"
Výhody: "The food and service."
Výhody: "We left on time, arrived on time. Flight went well despite lasting over 10h30"
Nevýhody: "Two of the flight attrendants in our area were in a bad mood and it showed."
Nevýhody: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Výhody: "The crew was so friendly and professional, on top of the nice plane condition, which made the trip very pleasant!"
Nevýhody: "The food standard seemed to be lowered a little bit, but still very well prepared."
Výhody: "Crew was polite"
Nevýhody: "Outdated aircraft. Too little seat space. Mediocre food. Mediocre entertainment. No device chargers.terrible policy of requiring passangers to buy seat reservations--beyond annoying."
Nevýhody: "2 hours delay!"
Výhody: "A very friendly and attentive crew and a decent meal. Comfort is still iffy in coach but better than most American airlines. Good selection of movies to pass the time."
Nevýhody: "Seats in coach are cramped and some have an electrical box under the seat in front of you, so there is no room for your legs or carry on bag. Bathrooms keep getting smaller to jam in more seats."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "All very comfortable"
Nevýhody: "It was delayed"
Výhody: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Výhody: "Friendly Crew , modern and spacious aircraft B777"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Good and fast service"
Nevýhody: "The size you allow for the hand baggage is insufficient"
Nevýhody: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Výhody: "We like being able to check our ski equipment without extra charge. Service is consistently professional and courteous."
Nevýhody: "Being charged for seat selection. The late hour of departure for the Boston to Zurich flight."
Výhody: "Very professional!"
Výhody: "Overall excellent. Full professional and caring staff and company."
Výhody: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Nevýhody: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Nevýhody: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "I liked the staff and the chocolate"
Nevýhody: "I didn't like the meal much and the lighting was too bright most of the time."
Nevýhody: "While I was on line to board, a flight assistant came to me and asked me if I was flying by myself. When I said yes. they upgraded me to business class. I boarded the plane and took my seat. Shortly before taking off, another flight attendant came to me, told me they made a mistake, and sent me back to my original economy seat (while I was holding my new business boarding pass that they gave me). When I told them they should remedy somehow their mistake, they said they did not have any other extra seat in business and that there was nothing they could do. They did not apologize. They were quite unprofessional and rude. I fly often and I have never experienced something so unprofessional and rude. Alitalia is far better than Swissair in terms of professionalism and of politeness. I will always discourage anyone from flying Swissair. Worst company ever."
Výhody: "Smooth flight"
Nevýhody: "Crew just ok."
Nevýhody: "Seats too small. Staff not friendly"
Výhody: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "flight was on time"
Nevýhody: "insufficient AC during boarding endlessly screaming baby"
Výhody: "good entertainment system"
Nevýhody: "not enough leg room"
Výhody: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Výhody: "The crew really went out of their way to accomodate and made sure I found my seat, was entertained and was comfortable throughout my flight."
Nevýhody: "It was delayed a little."
Výhody: "Everything ran like clockwork"
Výhody: "gluten free option included gluten free bread, but meal itself was quite bland."
Nevýhody: "in-flight entertainment screen for my and my husband's seats were not working. we complained to the flight attendant who said that they would reset the system, but they never did."
Výhody: "Crew was very nice"
Nevýhody: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Výhody: "Swiss airlines was amazing"
Nevýhody: "They were very nice attentive"
Výhody: "Loved the food and wine. Very comfortable flight and the staff was wonderful"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "There is no question about check-in?? My ticket, booked through Kayak, did not state that no baggage is included. The Swiss air just said I should have picked it up from the booking and forced me to pay Euro 30, which I will claim back from Kayak. This is gross misrepresentation and on the same ticket flying a luggage was included."
Výhody: "Quick boarding"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "Everything was great, service was awesome! Thanks to everyone!"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Smooth from beginning to end Well done !"
Nevýhody: "Turkish Airlines does not communicate with its passengers. If the flight is late (as both of ours were), you wait with no information as to when the flight leaves. The same lack of communication occurs once you on board. I joked to my wife that the cargo on a Fed-Ex flight is given more information. Arrived in Istanbul with a very tight connection. Airplane was not given a gate so we needed to take a bus to terminal. The bus dropped us just about as far from our connecting gate as possible. Since it took four buses to transport passengers, one could have been designated for US bound transfer passengers (who were all leaving from same group of gates) and taken us directly there."
Nevýhody: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Nevýhody: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Výhody: "I like the fact that they were ready to inform the New York passengers of the boarding time at instanbul. I was able to go through the security faster than the other passengers."
Nevýhody: "I didn't like the food. It taste sour. The foods needs improvement."
Výhody: "The food was better than on the flight from LA. But wine was bad to say the least. Rest same as in the Flight from LA."
Nevýhody: "The same as above and misguided by crew with regards to connecting flight. We had a bad time catching this connection. Even after disembarking the crew outside sent us on a wild goose chase. Airline representatives should be informed and helpful, which was not the case. Insufficient helping of food. Poor quality of wine and Vodka."
Výhody: "Comfortable seats and friendly crew"
Nevýhody: "Food could be better esp snacks"
Nevýhody: "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"
Výhody: "The crew is always very friendly and helpful. Plenty of space in the overhead bins."
Nevýhody: "The seats are cramped just like any airline."
Výhody: "The flight went well with no complaints."
Nevýhody: "With Airlines in the US charging for almost everything except the air you breath while on their plane I hate to complain about the meal Turkish provided free but a couple of the items on the tray could have been better."
Výhody: "The staff, the comfort, the food, the green tea aroma scents in the restrooms. <3"
Výhody: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "Everything was great. Got upgraded to first class"
Výhody: "The great work of crew members taking care of passegers."
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Nevýhody: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Výhody: "You guys are blessed and best of all of time"
Nevýhody: "I didn't hate nothing it was the best"
Výhody: "Best Pilots The fleet is newer The individual screens and movie options Safety"
Nevýhody: "the seating space is terrible your female flight attendants were very crabby the food choices were very poor compared to previous years"
Nevýhody: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "- Boston - Istanbul is a great (~9 hours) flight making it very convenient option."
Nevýhody: "- Quality of food service has been going down - Lack of training and professionalism by flight attendants is evident"
Nevýhody: "The flight from Los angeles was 3 hours late when I got to Instanbul Turkey was nobody there to help us I lost my flight and they lie to us about available flights I ask them to speak to a supervisor they told me the only Supervisor was outside the airport they wanted me to pay $30 for a visa and go through customs was the first time I flew Turkish airways and will be the last one"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Beautiful jet. Fine pilots. Wonderful flight. The flight crew were great. Thank you team Trurkish airlines for a safe and memorable flight. God bless everyone! Christos"
Výhody: "Food was fine and entertainment system was great. Watched movies the whole way. We arrived 1 hour early."
Nevýhody: "I was pulled aside for extra security. That was fine but there were a few other passengers that should have been pulled over for extra security besides me. It took an extra 20 minutes for me to board the plane because of this and when I arrived to my seat an Arab woman was sitting in my place and refused to move to the middle seat. She said she could not and would not sit next to a man who was sitting on the other side. If this is a problem from the start, there should be a way to choose a seat according to gender. The stewardess found me another place in front of this woman who kicked my seat the whole way. She even argued with the stewardess about putting her suitcase above her in the rack and security was almost called. There should be something included in the flight information program about being polite to other passengers."
Výhody: "The entertianment and food was excellent."
Nevýhody: "The cabin crew seemed like they were on drugs. They gave us food and collected the trays 2 hours later. First time ive ever experienced this with turkish airlines."
Nevýhody: "Flight attendant didn't instruct the passenger infront of me that during having food he have to upright his seat"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Nevýhody: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"
Výhody: "Cabin crew was quite attentive."
Nevýhody: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Výhody: "Food is phenomenal . Seat are so much more comfortable then delta, and I fly a lot overseas , where flights are 8h minimum , so it is a very important factor. Flight departed and arrived exacted at time schedule, and of course not to mention that the prices are good for their flights"
Nevýhody: "The only thing I would say that it could be improved is that they leave you food tray on your laps for a lot longer that needed."
Výhody: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
Nevýhody: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."
Nevýhody: "The TVs did not work on my flight from Istanbul to Hamburg. Not only my tv but others on the plane kept saying it was an "error" do to a seat readjustment. Also it is so hot in the Turkish airport especially in the 300 gates. It made boarding miserable because there was so many people."
Výhody: "Service n presentation. On time departure n food auperb."
Nevýhody: "Some entertainment screen not working."
Výhody: "Great service, wonderful food served with a smile always, reminded me of the service KLM used to have years ago, hot napkin, tasty food and small suprises, wine, drinks, and even a real fresh squeezed orange juice! the only not great, was the seat, narrow and not very confortable"
Výhody: "Same as above"
Nevýhody: "Same as above"