Nevýhody: "Fast and easy online checkin Boarding was organized Awesome airfare! Comfortable seats Friendly crew"
Výhody: "Staff were kind entertaining and friendly"
Nevýhody: "Boarding was a bit long"
Výhody: "Nothing. This was the worst experience ever"
Nevýhody: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Výhody: "The crew was very hospitable."
Nevýhody: "Having all of us line up for boarding on the second floor, only to have us stand in that room for another 15-20 minutes before beginning the boarding process didn't seem to make much sense."
Nevýhody: "It was what you would expect for a cheap flight"
Nevýhody: "The plane being on time, we got to the departure lounge ready to board only to be told there was a technical fault. They knew the plane had a fault, could have notified us sooner. Once on board we were delayed a further half an hour at no time were there any apologies or explanation."
Nevýhody: "Preis des Gepäck und das ich 40€ für 10kg zahlen musste"
Výhody: "Pleasant crew"
Nevýhody: "Delay, poor ommunication, no explanations."
Výhody: "Friendly staff"
Nevýhody: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Výhody: "Nothing, even the €5 voucher barely got a cup of coffee at a Starbucks that had us waiting 45 minutes in a line to order"
Nevýhody: "The flight was listed as delayed with about an hour before it was due to arrive. It landed 3 hours and 45 minutes late. Up until 2 hours, in other words when it left Stansted for Nice, there was no explanation as to why. The Stansted Express tickets we paid for an hour before the scheduled take off had to be forfeited Upon arrival at Stansted Airport, we were made wait for our plan to taxi to its gate, wait to get off and then wait for our bags to arrive which took well over an hour. Between Stansted Airport, hailed as one of the worst airports and Ryanair, who’s cabin manager was a clown, the whole experience start to finish as a fiasco!"
Nevýhody: "Waiting time, unfriendly crew, pilot out of the cabin chatting with the door wide open."
Nevýhody: "Only one line for those needing to check in at the counter (non-EU) The person who looked to be in charge said we had enough time to wait thru the line. We didn’t. Come very very very early for Ryan Air. We gave up and took the train."
Výhody: "Decent price, on time."
Výhody: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Nevýhody: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Výhody: "Crew was actually really good."
Výhody: "The price."
Nevýhody: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Nevýhody: "The flight was 2 and a half hours delayed and the crew did not even mention it, never mind a line of apology. I gave them a chance after 8 years and I regret it. You save with Ryanair, only if your own time is worthless."
Výhody: "The crew and polo te where very helpful and the plan e arrived on time."
Nevýhody: "Everything was good!!"
Výhody: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
Nevýhody: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Výhody: "We liked the quick boarding and the fact we could use priority boarding."
Nevýhody: "We wanted to purchase a few items mentioned in their catalogue, but they were sold out, same about food. If you aren't prepared to sell something, and you advertised it, so don't do it."
Výhody: "Priority boarding was great."
Nevýhody: "Flights delayed significantly on outward and return journeys with no one providing any detail regarding next steps or estimated departures. But it was alright once things got moving."
Nevýhody: "Boarding at Alicante was disorganised"
Výhody: "the crew was very nice."
Nevýhody: "expensive for the service."
Nevýhody: "Had to pay 50 extra since did not check in online"
Nevýhody: "I bought a coffee just minutes before boarding and was told I could not take it on board and had to drink it all immediately, scolding hot and everything. When I walked onto the plane, I found a fellow passenger peacefully sipping her airport-bought brew with no sign of reprimand from the Ryanair staff. I only ask that the rules be applied to everybody or not at all."
Nevýhody: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Výhody: "On time departure and arrival. Very effieixent"
Nevýhody: "Seats could of Been a little more comfortable. But it was a short flight so not an issue"
Výhody: "Everything went fine, boarding was super fast and efficient."
Nevýhody: "Having a flight a bit later would be good, but besides that everything was fine."
Nevýhody: "Flight delayed. Missed my national express coach boarding time."
Výhody: "The plane took off and landed"
Nevýhody: "The airline appears to understaff or not train their check in counter staff very well. It took nearly one hour to go through a 30-40 meter baggage check line. If there hadn't been a delay boarding the flight I may not have been allowed on. I arrived 90 minutes before this in-country flight as well."
Nevýhody: "In the past, you could accept to be hauled like cattle through the gate, walk to the plane under the rain, sit on a bench, be bother with scratchers, etc. because the cost was really low. Not anymore. Nowadays the generic name should be very-high-cost/service-ratio airlines. They charge you way too much for the same crappy service as always. Bye, bye!"
Nevýhody: "After doing online check-in, there is no boarder print-out would able to be provided. It is giving a lot of disturbance."
Výhody: "Check in online"
Nevýhody: "Seat comfort was not good. No recline and no seat pocket. No frills I guess"
Výhody: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Nevýhody: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Nevýhody: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Výhody: "Quick flight option"
Nevýhody: "The check-in process is just crazy! Four step procedure with the same person doing 3 of the 4 jobs. Herded into a small hot holding room after long lineups to see if the carry on luggage fits into the measurement guide. Poor staff! Doing their best with the means they have. Perhaps ask them how it could roll out better."
Výhody: "The crew were friendly."
Nevýhody: "The bureaucracy over an extra bag that took 7 different conversations to resolve."
Výhody: "The plan is clean, the crew are welcoming"
Nevýhody: "It's my first time i travel with Ryanair...and maybe it will be the last one... i bought the tickets and i paid for it.. because i didn't print it hard copy.. I PAID FOR ANOTHER TWO TICKETS... it's not logical.. maybe this is your policy but take a small extra charge not 100%"
Nevýhody: "Customer service department did not follow through on their commitments 3 separate times, as a result we had to buy another set of tickets as they cancelled our first. I contacted them 5 times before departure and every after sending them the chat box detail, they say I did not contact them. I think this airline is a scam! Will never fly them again."
Nevýhody: "The flight attendant was very rude and the way she stared at me because I told her the free spot was for my bag... It hurt me. The flight attendant they should be with a smile on their face and try to help the passengers, not treat them like rubbish."
Výhody: "Arrived on time Good food for reasonable prices"
Nevýhody: "Waiting outside at minus 10 Celsius Check in line starting ages before real boarding Very little sitting space Was not cheap - paid 240 Euros for round trip from Brussels to Berlin 6 days in advance"
Výhody: "The flight was painless and the staff were very kind throughout the flight."
Výhody: "flight dayed after boarding. comfortable for an ecomomy flight . no food or drinks purchesed .no entertainment on short haul flighs. overall value on a budget"
Nevýhody: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Výhody: "If was a short flight."
Nevýhody: "Cramped seat, long line to board, forced to check-in online to avoid fee but had to check-in at the terminal anyway, 30€ checked baggage fee but the flight was so cramped for space I was forced to check my carry-on too (for free). I was put into exit row, guess that means I'm not offered drink or food like everyone else since I had no tray. If it wasn't for the high cost, I would have taken the train."
Výhody: "The crew"
Nevýhody: "The tardiness. The lack of any vegan food options."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
We tried to eat something and there were sold out. It is a long flight in dinner time and we could not eat (while in their advertisement they claim to have many things). A shame.
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Nevýhody: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Výhody: "The woman who checked me in was slow and rude"
Nevýhody: "Find new ticketing agents. Also there were screaming kids everywhere. Running up and down the aisles. It would have been nice if the airline employees could have gotten their parents to control their children"
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Nevýhody: "Check in process"
Výhody: "Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew."
Výhody: "loved the atitude of the crew, the plan is relatively new but 4not enough place even to move"
Výhody: "Everything was fast."
Nevýhody: "Had to pay for just a basic cup of juice. No snack provided."
Nevýhody: "1 hour delay ☹️"
Nevýhody: "planes are old"
Nevýhody: "Terrible seats. You are allowed to check 1 bag. They don’t tell you not more than 20kg. Mine was 22 and they make me pay €12 for overweight."
Výhody: "On time, good service"
Nevýhody: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Výhody: "Daily flight"
Nevýhody: "No service at all, feels like low cost"
Výhody: "The crew were nice and helpful. The plain was new."
Nevýhody: "I know it's a low cost. I know it shouldn't be so comfterable, but there is not even enough space for your legs.."
Nevýhody: "Never had a flight with so little leg room"
Výhody: "That we finally arrived"
Nevýhody: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Nevýhody: "To whom it may concern, Due to the kayak formular - not stating clearly wether the luggage is or is not included in the ticket - we had to buy extra luggage at the airport for 70 euros. It is the last time I am using Kayak and I will warn sll friends not to use the service."
Nevýhody: "No food Limitted laugage"
Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"
Výhody: "The flight was quiet and peaceful."
Nevýhody: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Výhody: "The leg-room was ok only because we were assigned to an exit row."
Nevýhody: "No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all."
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Nevýhody: "Long delay. No personal at the gate at boarding time. Checking in was a nightmare. Very slow and no crowd control. Long wait in the aircraft before lifting off. Basically not a good choice if you need to connect to another flight. Allow 4-5 hours to be on the safe side."
Výhody: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Nevýhody: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Výhody: "Very nice and helpful staff and crew"
Výhody: "See above. But we given water."
Nevýhody: "See above."
Nevýhody: "Hi, Words cannot describe the damage your crew made when separating the seats between my wife and I. She is pregnant and I wasn't able to sit by her during the flight. SHAME ON YOU!"
Výhody: "Staff was friendly on all flights. Pilot handled a windy take-off and landing to London very well."
Nevýhody: "I am 1'92."
Výhody: "Flight was late for like 3 hours"
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Výhody: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Nevýhody: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "The flight was sopuuse to depertur in 23:50 and we take of after 1"
Nevýhody: "איחור של שעות ארוכות גם בהלוך וגם בחזור. יחס מזלזל ומחפיר. חברה לא רצינית ולא מקצועית. מטוסים ישנים ולא נוחים.דיילים קצרי רוח ולא נחמדים."
Nevýhody: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Plane arrived on time."
Nevýhody: "Backup at security almost made us miss our flight. Too hectic."
Nevýhody: "Two hrs delay made us almost miss our connection. Had to run all the way through Prague airport, very very stressful experience"
Výhody: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Nevýhody: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "Absolutely nothing."
Nevýhody: "Original departure time: 20h Effective: 23h Because of this unbelieveble delay, I lost my bus to Piccadily and got stuck at the airport to get a train. Result: I was supposed to arrive at the hostel 22h quietly but arrived 4am in the morning. Company Explanation: plane in Madrid. Did they not know that people had bought the ticket and waited in Prague? Where is their responsibility? 110 kc not account for it"
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Výhody: "Staff were nice and Great value for money."
Nevýhody: "Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)"
Nevýhody: "It took me 17 hours to get from Israel to Warsaw!!!"