Výhody: "I paid extra to allocate seat upon booking. When I went to check in I was asked to pay for seats again. We then had to sit separately. Upon boarding we were asked to pay £25 each for our hand luggage - even though we fly every month with Ryanair back and forth and have never paid before. Rude staff"
Nevýhody: "Staff could be taught customer service skills. and stop taking more and more money off people but advertise as cheap flights because they arent. We have vowed never to use Ryan air again."
Výhody: "Nothing. This was the worst experience ever"
Nevýhody: "This flight was booked with an unrealistic connection time. The second flight was missed and we had to buy another ticket to get to our destination."
Nevýhody: "Don't turn up with a cabin case, it will cost you £20 to have it put in the hold"
Nevýhody: "flight landing"
Výhody: "As good as it can be with Ryanair"
Nevýhody: "Que no hablen en español las instrucciones de vuelo y demás solo en español e inglés"
Výhody: "It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing."
Nevýhody: "The crew and staff where very nice."
Výhody: "Pleasant crew"
Nevýhody: "Delay, poor ommunication, no explanations."
Výhody: "Friendly staff"
Nevýhody: "Very noisy people, very drunk people and like in all Ryanair flights, the staff has to keep giving people alcohol, so they were getting even more drunk. Not a good experience when all of them starts standing like in a bar on top of your head and raise the volume of the voice for no reason. Also from the time we landed until the time we were allowed to leave the aircraft, 15 minutes passed. Without anyone telling us for what reason. Very annoying..."
Výhody: "Hacen lo básico"
Nevýhody: "El proceso de abordaje"
Nevýhody: "Ryanair out right lies to their customers on their mobile app. Says you can bring one small carry on, mine was very small...laptop and they forced me to check it - I carried on no bags at all. I was day travel with only a computer bag. AND..they were completely rude about the entire experience. Staff was disgusting. Do not fly on Ryanair. I will never fly this airline again. Terrible."
Nevýhody: "Food was not offered and there was no entertainment but over all the flight was fine."
Výhody: "Nothing, even the €5 voucher barely got a cup of coffee at a Starbucks that had us waiting 45 minutes in a line to order"
Nevýhody: "The flight was listed as delayed with about an hour before it was due to arrive. It landed 3 hours and 45 minutes late. Up until 2 hours, in other words when it left Stansted for Nice, there was no explanation as to why. The Stansted Express tickets we paid for an hour before the scheduled take off had to be forfeited Upon arrival at Stansted Airport, we were made wait for our plan to taxi to its gate, wait to get off and then wait for our bags to arrive which took well over an hour. Between Stansted Airport, hailed as one of the worst airports and Ryanair, who’s cabin manager was a clown, the whole experience start to finish as a fiasco!"
Nevýhody: "Waiting time, unfriendly crew, pilot out of the cabin chatting with the door wide open."
Výhody: "Decent price, on time."
Výhody: "Low(ish) cost, no fuss actually made about baggage despite ludicrous amount of e-mails and instructions"
Nevýhody: "Non-frills seats and boarding starts fairly late and then is a bit cumbersome."
Výhody: "Crew was actually really good."
Výhody: "The price."
Nevýhody: "Thę policy to make sure you do not sit with your family and have to buy seats to make sure you are all sitting together. The salaries of the staff are the worst in the industry."
Výhody: "The crew and polo te where very helpful and the plan e arrived on time."
Nevýhody: "Everything was good!!"
Nevýhody: "The airline made us go to the gate where there was no seating, though they knew the flight was an hour late, so we stood for an hour, before being told we had to check carry on bags in the hold, carrying computers,valuables, batteries, and drinks in our hands (not possible). Card payment on board was disabled. Payment in the currency of the departing country was impossible."
Výhody: "I like that there's cheap flights from Catania to Rome"
Nevýhody: "They were so late, almost missed my connecting flight - NO one is there to help or tell you anything. It was beyond stressful"
Výhody: "Priority boarding was great."
Nevýhody: "Flights delayed significantly on outward and return journeys with no one providing any detail regarding next steps or estimated departures. But it was alright once things got moving."
Nevýhody: "Boarding at Alicante was disorganised"
Výhody: "the crew was very nice."
Nevýhody: "expensive for the service."
Nevýhody: "If we must have random allocated seats and be separated could it be at least boarding on same door. I use my Ryanair app for both of us for check in and it makes boarding chaotic when one is in front and the other at the back"
Nevýhody: "I paid for priority boarding but while boarding there was no difference between priority and general boarding. People with general boarding got on well before me. No one was checking who had it or not."
Výhody: "On time departure and arrival. Very effieixent"
Nevýhody: "Seats could of Been a little more comfortable. But it was a short flight so not an issue"
Výhody: "Everything went fine, boarding was super fast and efficient."
Nevýhody: "Having a flight a bit later would be good, but besides that everything was fine."
Nevýhody: "Flight delayed. Missed my national express coach boarding time."
Výhody: "I like the fact that the flight landed to my destination."
Nevýhody: "I paid for extra luggage fees, and paid for an assigned very tiny seat. Crew members declined me to use bathroom but allowed other passenger to use it. The plane was delayed to depart on time, and no explanation whatsoever. For a original flight time of one hour and a half trip, the plane landed more than an hour later than scheduled, so it took almost 3 hours."
Výhody: "Check in online"
Nevýhody: "Seat comfort was not good. No recline and no seat pocket. No frills I guess"
Výhody: "The flight was on time and the crew members were courteous. The landing was alright and we got where we needed to go. I don't mind checking in online as well. It saves the hassle of standing on long lines to get on the plane."
Nevýhody: "The airplane was small so I naturally expected the flight to be cramped to a certain level. It was indeed cramped but not all that bad. However, it was considerably warm inside the plane as if the AC was having issues. The other funny thing was the crew members selling items like it was Walmart. Everything from fragrance to selfie sticks to tablets were being sold on the flight, which was kind of annoying."
Nevýhody: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Nevýhody: "The staff was very rude and the airline lost my bag even though it had to bright name tags on it. They minimal effort to find and now I'm abroad with nothing, thanks Ryanair!"
Výhody: "Row 1 seating"
Nevýhody: "40 mins late"
Nevýhody: "Couldn't change the flight from10pm to 10am same day. Didn't expect a refund for the flight, but also Couldn't get a refund on ANY of the EXTRAS I'd booked for checked bags, preferred seating or early boarding. The were rude on the phone after waiting 3 hours on chat to talk with them. Will never fly with them again."
Výhody: "Tiny airport in Mykonos took about 10 mins to check in and get through security. But must be a MAD house during summer break! There was no food or entertainment but only a 22 minute flight so who cares"
Výhody: "flight dayed after boarding. comfortable for an ecomomy flight . no food or drinks purchesed .no entertainment on short haul flighs. overall value on a budget"
Výhody: "Ryanair is charging passengers 45 € if no make online check in !!!!"
Nevýhody: "We were surprised and disappointed that we had to pay 150 euros because we hadn't had boarding passes. We didn't know this. 150 seems like an awful lot, also the girl behind the desk telling us was very rude......"
Nevýhody: "45e penalty for not making boarding on my phone"
Výhody: "The crew"
Nevýhody: "The tardiness. The lack of any vegan food options."
Nevýhody: "Group of men, loud drunk and obnoxious. Filling the aisles, the bathrooms, swearing and shouting. The crew seemed powerless to quieten them- or perhaps the money they spent on booze and food persuaded the airline to let them ruin the calm of the flight?"
Výhody: "There wasn't anything that stands out that made me happy."
Nevýhody: "Our flight was delayed. We were asked to go to our gate at 18.55 and had to queue for 45 minutes before getting on the plane as it hadn't landed yet from the previous flight. No information was given regarding this. We got on the plane at about 8.10pm and it took off at 8.30pm, 50 minutes later than the squeduled time."
Výhody: "Cheap, on-time, available routs"
Nevýhody: "Boarding process, lack of leg room, non-declining seats, on flight advertizing"
Výhody: "No frills cheep short flight. Good enough"
Nevýhody: "The comfort"
Nevýhody: "Beware! They will charge you 45 + pounds for each piece of luggage! Total chaos at the checkin counter."
Výhody: "Fast & easy flight!"
Nevýhody: "The boarding process is horrible. More agents are needed for the check in process."
Výhody: "Despite leaving 40 mins late, we arrived only 20 mins late."
Nevýhody: "We left 40 mins late because 7 passengers were late to board."
Nevýhody: "Ticket was booked as Czech Airlines operated by Smartwing. Kayak directed me to checking in on Czech Airlines but did not work, spent nearly 2 hours to figure out I need to check in on Smartwing .com, but luggage fee needs to be paid to Czech Airlines, and seat selection fee paid to Smartwing."
Nevýhody: "Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not."
Výhody: "Nothing to really like when the flight takes off 45 minutes later... without a solid reason why. They only apologized after we landed.. as if it was nothing."
Nevýhody: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Nevýhody: "Uncomfortable seats, no room for bags overhead and shocking disembarkation."
Výhody: "Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew."
Výhody: "Everything was fast."
Nevýhody: "Had to pay for just a basic cup of juice. No snack provided."
Nevýhody: "1 hour delay ☹️"
Výhody: "Crew, hours, convenience"
Nevýhody: "Departure frim tel aviv was very! bad. Departure delayed a lot, but the check in was really terrible. Slow, inefficient ground crew."
Nevýhody: "They are very strict about luggage control at the gate; any other company charged for the pieces that were sent to the storage. It took so many time that they lost their takeoff slot and we had nearby one hour of delay."
Výhody: "Daily flight"
Nevýhody: "No service at all, feels like low cost"
Výhody: "It was a direct flight."
Nevýhody: "No leg room and a late departure due to a mechanical issue. Also, baggage check was a distance from the check in area."
Výhody: "didnt like it"
Nevýhody: "That they nevr mention that there was no bag included until I got to the air port and I have to pay extra to check in my bag."
Nevýhody: "The crew were not nice... talked to us in a Horrible way. There weren't any blankets"
Výhody: "On time"
Nevýhody: "Extreme charge for extra luggage because it was code share with smart wings. Didn’t honor delta gold medallion status. €2 for a small bottle of Watson plane"
Výhody: "flight left on time crew was nice"
Nevýhody: "no food or entertainment, and I didnt know it was like a low cost flight"
Výhody: "The flight was quiet and peaceful."
Nevýhody: "There was no room for my legs ( a 1.78 cm tall guy), and if you are taller than that you will not be able to sit comfortably at all!"
Výhody: "The leg-room was ok only because we were assigned to an exit row."
Nevýhody: "No advance check-in. All food and drink cost money aside from water. Take off was late in both directions. Landing was horrible, pilot dipped without warning several times. No options for entertainment at all."
Nevýhody: "no drinks, even water. no ampthy from the crew, even not a smille"
Nevýhody: "Long delay. No personal at the gate at boarding time. Checking in was a nightmare. Very slow and no crowd control. Long wait in the aircraft before lifting off. Basically not a good choice if you need to connect to another flight. Allow 4-5 hours to be on the safe side."
Výhody: "The plane was new, we were sat in the exit seats, so had ample leg space (though the seats did not lean back because of that). The crew was polite and efficient."
Nevýhody: "The check-in process was very lengthy. I think a lot of it was because of the passengers, but probably the ground crew could have been more efficient."
Výhody: "Very nice and helpful staff and crew"
Výhody: "I was able to choose my seat without any additional fees. Crew was super professional."
Výhody: "We landed"
Nevýhody: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Výhody: "See above. But we given water."
Nevýhody: "See above."
Nevýhody: "Nobody told that this is low cost flight !!! No food or even water during flight. Baggage limitation of 15 kg. No leg space at all. This information should be displayed during ticket reservation."
Výhody: "The crew was OK."
Nevýhody: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"
Výhody: "Price point was good, staff was friendly and helpful. Overall the people working here are excellent, but they're clearly fighting an uphill battle against the company's systems/tech"
Nevýhody: "*The online check in didn't work, so I wasn't sure if I actually had a flight until I got to the airport. *Upon arriving at the airport, the flight number had changed, which added to confusion. *Upon boarding aircraft, I realized I was assigned row 32... in a 25 row plane. I guess I was the first to realize this, as when I pointed it out to a flight attendant, she conferred briefly with a coworker and then they declared it was open seating. *The beverage service took so long that they never got to my row."
Nevýhody: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Výhody: "The flight was sopuuse to depertur in 23:50 and we take of after 1"
Výhody: "The flight crew was lovely."
Nevýhody: "Major delays, we stayed at the airport for 3 hours! Very annoying, and uncomfortable."
Nevýhody: "איחור של שעות ארוכות גם בהלוך וגם בחזור. יחס מזלזל ומחפיר. חברה לא רצינית ולא מקצועית. מטוסים ישנים ולא נוחים.דיילים קצרי רוח ולא נחמדים."
Nevýhody: "The crew was extremely rude - I was in an isle seat and overtime a crew member walked by they rammed into my arm and didn't even say sorry. They also tapped me hard when we were getting ready to land and said "Earphones out!" overall the crew was the worst I have ever had. Never will I fly with this airline again"
Nevýhody: "The boarding was really slow, there was no entertainment or any service during the flight."
Nevýhody: "we were supposed to take of at 4:50. the flight left the airport at 7:30"
Nevýhody: "They broke my €1000 baby stroller"
Nevýhody: "Both flights had a delay of about an hour to an hour and half."
Výhody: "Plane arrived on time."
Nevýhody: "Backup at security almost made us miss our flight. Too hectic."
Nevýhody: "Two hrs delay made us almost miss our connection. Had to run all the way through Prague airport, very very stressful experience"
Výhody: "Everyone on staff was really nice and efficient. They have really limited cabin luggage rules, but allow a free checked bag, so that's pretty great."
Nevýhody: "All food/beverage is for purchase, even water. The check in process was a bit lengthy too, maybe could be made more efficient."
Výhody: "The cabin crew was very professional and helpful. Food was slightly above average compared to nowadays low standards."
Nevýhody: "Departure delayed by THREE HOURS due to too late arrival of the plane from previous fligh. This can happen. However TOTAL LACK OF INFORMATION AT THE AIRPORT IS COMPLETELY UNACCEPTABLE!!! The flight was scheduled for 10:20 and this information was still at the information board even at 11:00 while the information about the status including a new departure slot was definitely known to the airport as well all SmartWings officials by that time!!! Flight was ok but the landing was not. The first attempt was not successful so the plane took off again when almost touching the runway and the second attempt landing was pretty hard. Explanation given for the failed first attempt was most likely only a bad excuse (insufficient distance from previous landing plane). Later I found out the flight captain (Mr. Vojta) was also the instructor for new SmartWings pilots so presume a new pilot was learning to land which as a passenger I don't appreciate to be subjected to."
Výhody: "Absolutely nothing."
Nevýhody: "Original departure time: 20h Effective: 23h Because of this unbelieveble delay, I lost my bus to Piccadily and got stuck at the airport to get a train. Result: I was supposed to arrive at the hostel 22h quietly but arrived 4am in the morning. Company Explanation: plane in Madrid. Did they not know that people had bought the ticket and waited in Prague? Where is their responsibility? 110 kc not account for it"
Výhody: "The plane was clean and crew was polite."
Nevýhody: "My flight ( Prague to London) was delayed for 1 hour. My previous flight ( London to Prague) was delayed for 40 min. I was speaking with other passengers, almost everybody was reffering to the numerous delays by SmartWings ( for 40 min to 7 hours). No warning or information about this delay was given in advance. We were waiting in the gates for 1.30 hours, instead of sitting in the lounge."
Nevýhody: "Terrible experience. They do not allow to bring your own water to the airplane and they denied to give me a glass of water. Also they lost my baggage and returne it to me 4 days later."
Výhody: "Staff were nice and Great value for money."
Nevýhody: "Ran hours late with pasangers sitting outside boarding gate with no seating or information. ( or compensation)"
Nevýhody: "It took me 17 hours to get from Israel to Warsaw!!!"