If you can put on new planes on this route.
Výhody: "it was ok."
Nevýhody: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Nevýhody: "Food and entertainment cud be better"
Výhody: "The crew was nice, the food was really good, the plane was clean, and they used reusable silverware and plates to avoid waste."
Výhody: "Great service in 1st class"
Nevýhody: "All good"
Výhody: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "The service could have been so much better. Food was not offered according to seating arrangements and so meal choices were not enough"
Nevýhody: "The flight was delayed by more than two hours leaving from Delhi to Zurich and by more than an hour leaving Zurich to Chicago. The service on the Delhi Zurich flight was minimal, inflight entertainment did not work in spite of the crew trying to reset, the bathrooms were AWFUL!"
Výhody: "Check in agent was extremely helpful in expediting both me and my bags after a late check-in. Flight attendants very friendly and helpful, food excellent. If Swiss Air flew everywhere I need to go, I would fly them every time!"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "Older plane with poor seat comfort. (Same trip Bos to Zurich much better.) Video did not work at all in one seat and poorly in other ,for 7 hr flight"
Výhody: "The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ..."
Nevýhody: "3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course"
Nevýhody: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Výhody: "Food was tasty. Crew was very good."
Nevýhody: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Nevýhody: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Entertainment screen didn't work properly to rewind & fast forward. boarding time was printed as 1 hour prior to takeoff but occurred 20 min. prior. pleasant crew and decent food."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "Budapest airport crew is very slow. It took them 45 min to get the baggages out ."
Výhody: "Smiley all the time flight attendants and generous with food and drink and responded quickly if need help. The person who performed the flight announcement from swiss to lax had nice sense of humor while announcement :)"
Nevýhody: "Warm and excellent customer service :)"
Výhody: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."
Výhody: "The woman who checked in my baggage was very helpful and patient. I had to re-arrange some weight and she assisted me in maximizing weight and minimizing cost. The flight attendants we very kind in trying to assist me in finding appropriate food. The flight was very comfortable and the flight attendants were wonderful all-around."
Nevýhody: "Boarding of the flight was delayed which impacted our arrival time in Zurich. I had a connecting flight- but so did at least 10 other Swiss flights at that time. The queues for customs were incredibly long and the only reason I made my flight was because I ran through the airport. I also had a challenging time with food. I am celiac and often cannot eat the standard fare on planes. I called in advance of my flight to notify someone of my allergy - and they told me the only way I could ensure such a meal was by purchasing a meal that cost $30. I was not willing to pay such a hefty surcharge for food because I had already payed a bit extra than budgeted because my partner had recommended the excellent service of Swiss. I have traveled on several airlines for intercontinental flights between Boston and Europe - and have always had my allergy accommodated at no extra cost. Once on the flight - I was offered an orange and banana for dinner and a small yoghurt for breakfast. I will be flying Swiss again in December and I sincerely hope they will be better equipped to provide for my dietary requirements."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "We were very impressed by our flight with Swiss. The staff speaks impeccable English, there is much more leg room than on flights with American companies, and it is so pleasant to get pillows, blankets, headphones, drinks (including wine), snacks and 2 meals on our international flight and not feel nickle and dimed the way we do now on domestic flights."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Swiss has amazing crew. Incredibly polite and accommodating. Their food (for economy class seat) was very good to excellent. The new Boeing 777 is also a smooth plane to ride."
Nevýhody: "The boarding process in Zurich was a free for all. There is not a "method" to their boarding (i.e. by row or zone) so all 300 passengers crowded around the gate. We paid $100 for exit seats but the seats were barely wide enough for me...a medium built thin male. Unfortunately this appears to be the trend. Swiss would do well to have a wide economy section."
Nevýhody: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."
Výhody: "Crew members are very professional and services are good."
Nevýhody: "Very few selections of movies Seat are congested"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Punctuality, efficiency and courteous and prompt service. Zurich is a wonderful airport to connect through."
Nevýhody: "Only that WiFi is too expensive!!"
Výhody: "We had never flown Lufthansa, or in a A380. Upstairs in economy with 2 seats on the right side, it was very quiet and felt roomy. Service was on-par with other European carriers, so quite good."
Výhody: "Everything ran like clockwork"
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "Great kosher food! Very kind attendants."
Nevýhody: "not enough foot room."
Výhody: "The attendants were cordial"
Výhody: "Swiss Air was the best airline ever!"
Nevýhody: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Nevýhody: "There was a supposed difficulty with my entry in Europe when I tried to Check into Chicago. I thought that I had to cancel my flight. Swiss air representatives had to do much consultation, which took nearly an hour, while I was standing there the whole time. At the end, I was thanked for my patience and told all should be well and not even given a small upgrade for the distress this caused me. Traveling is disagreeable in general now, and personally, even moreso after this episode."
Výhody: "I like Swiss in general"
Nevýhody: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Výhody: "Crew was helpful and pleasent"
Nevýhody: "Flight from Istanbul to Mumbai was not that great. Leg space was not that great. Food overall was pretty same across the 3 meals. Expect more variety which I have seen on other airlines like Emirates and Etihad."
Výhody: "The crew was great and the flight was smooth. The food was also good."
Nevýhody: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Výhody: "Nice plane , nice crew. Ok food , not as good as Sfo to Ist ."
Nevýhody: "We left delayed as it seemed they were waiting for someone. Older 777 wich shows wear."
Nevýhody: "Too warm, chaotic boarding, not enough baggage space, airline couldn’t upgrade me at the gate with miles."
Nevýhody: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Nevýhody: "Need More premier economy seats"
Nevýhody: "Seat adjustments were not working on both seats in the Houston- Istanbul segment!!"
Výhody: "Lousy airport (not technically airlines fault)"
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "Same comment as above."
Nevýhody: "gate was announced at the last minute, and within 5 or 10 minutes of the announcement, the plane was boarding. the boarding process was not handled well. the entire hallway leading to several gates was blocked off for checking boarding passes and passports. it was not at all clear what was going on. no explanations were offered, and there was a huge crowd stuck in the hallway."
Výhody: "Overall the experience was good. Cabin crew helpful."
Nevýhody: "while going to US from Mumbai -Wheelchair service at Istanbul was found unsatisfactory. The attendanct was unfriendly adamant and rude. overall the wheel chair persons were neglected by the airlines (even at Boston ) but the cabin crew took care of all wheel chair persons."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Nevýhody: "Boarding at Ataturk Istanbul airport was happening randomly. They did not follow the group boarding like in IAD airport."
Nevýhody: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."
Nevýhody: "Comfort, service, food"
Výhody: "Comfort, food, staff, everything"
Výhody: "The entertainment and services of crew"
Nevýhody: "The vegetarian food was not that good..it can be made better."
Výhody: "Excellent Service & On time Schedule"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Nevýhody: "They lost one of our bags."
Nevýhody: "Departure is 4 hours late. Missed connecting flight at Istanbul. Asked us to pay for Visa to stay in hotel. Did not have money. Also forgot to take Credit card from USA. As per the rule Airlines has to pay for Visa. They never paid. Asked us to pay. Totally harassment. Never book Turkish Airlines in my remaining whole life. Also will this incident to all my friends after going back to USA. Very very bad experience. Sat down 24 hours at Airport without food and sleep. Mostly will file a case against Airlines."
Výhody: "Excellent STAR lounge in Istanbul Good service, once settled. Friendly staff."
Nevýhody: "On line check-in system does not remember frequent flier info. Passport check at gate was poorly managed. Everyone was in waiting area then told to get out and stand in line for passport check. It happened each time so this seems to be their normal process. On flight back they bused us to the airplane and waited for all three buses to arrive at the airplane before allowing anyone to board. Flight attendants helped with moving carry on bags in bins but with little consideration to the items. Completely unorganized boarding process to the point it is worth paying a little more to fly a different airline."
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Flight itself was comfortable even though it was very full. Good, well maintained airplane. Great pillow and blanket. Somewhat hard seat. Love the newspapers they give us to read - what a selection."
Nevýhody: "Istanbul airport really lacks seating for its passengers in the general areas. You need to sit in a restaurant to rest your feet as waits are quite long between flights. Another problem is the lack of internet for passengers without Turkish cell accounts. This should be corrected. Finally, lack of water fountains in the airport is also a problem."
Výhody: "The overall experience was good but small gestures by crew can improve the same significantly."
Nevýhody: "Crew slow to respond or non responsive even for a glass of water."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "They messes up our special food order and served us meat!"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Výhody: "Crew service, choice of in flight entertainment"
Nevýhody: "Discarding our original chosen seat assignments and assigning us random seats. Food was also below par."
Výhody: "Entertainment system was newer & good"
Nevýhody: "Not managed properly. Didn't have any food available other than veggie pasta. Pasta was dry. Servers took too long to give food or drinks."
Výhody: "The crew on the plane was superb and service excellent"
Nevýhody: "The ground personnel in Istanbul were rude and prevented us from boarding before the general boarding even through we were business class passengers. She made us wait till all economy passengers were boarded before permitting us to board the plane. When the business class passengers requested to know the reason she just said this the way she was going to do it. She yelled at the business class passengers for no valid reason. I have travelled business class and never been put to such humiliation!!"
Výhody: "Food and drinks and staff"
Nevýhody: "Walking in the cold in Istanbul, not much leg room"
Výhody: "Istanbul airport is absolutely terrible...worst in the world"
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Crew was helpful, food was good"
Nevýhody: "Seats could have been better"
Výhody: "excellent crew"
Nevýhody: "seats could be wider and seatbealts cud be wider"
Nevýhody: "The boarding gate has too little space and was chaos."
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Lufthansa is great."
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Comfortable seats. On-time flight."
Nevýhody: "Entertainment system difficult to use. Vegetarian food was mediocre at best."
Výhody: "I did get my meal request for the 2nd leg."
Nevýhody: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Výhody: "It was a good flight. Crew, boarding, food were good."
Nevýhody: "Very narrow seats."
Výhody: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Nevýhody: "The entertainment system could remain active till the actual opening of the doors. Why not?"
Výhody: "Great service as always"
Nevýhody: "Rude staff and poor connection management. Airport sucks."
Nevýhody: "Less leg room"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "The friendly crew were good."
Nevýhody: "Insufficient legroom, limited drink options and dirty toilets. The flight was booked completely and hence the toilets were always occupied and unclean."
Nevýhody: "They change the gate for transfer last minute"
Výhody: "I liked the process this time because I didnt miss the flight (unlike last time when lufthansa workers denied us to go to the front of the line at passport checkpoint) IN PRAGUE CHECK IN PEOPLE WERE WONDERFUL!"
Nevýhody: "Nice crew"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Good service, clean airy aircraft"
Nevýhody: "Boarding in Munich not well organized for business class passengers as it could be"
Výhody: "Crew crew crew. Great crew. Food Entertainment"
Nevýhody: "Size of seats too small in economy Leg space narrow"
Výhody: "Prompt boarding and takeoff, comfortable seat, good service and food."
Nevýhody: "I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row."
Výhody: "The flight was very good."
Výhody: "Service was good. In flight selection of movies, music, tv etc was good. Flight camera was cool. Got a snack and drink in a 50 minute flight."
Nevýhody: "I wanted to check 2 bags, even though you only get one free checked bag for economy international. The desk agent at check-in wouldn't check my second bag and didn't know how much the fee even was for the second bag. She was not exactly pleasant, which might have been because it was 430 in the morning but still. I just ended up carrying on two pretty big bags. The crew ended up gate checking one for me in Frankfurt which was nice. But I would have paid not to carry that dumb thing around with me through the giant Frankfurt airport. Other than the one desk woman in Prague, everything else was good."
Výhody: "Crew service was excellent. I would recommend Lufthansa to everybody."
Nevýhody: "Considering the length of flight we received o.k. refreshment."
Výhody: "Very short fligh so there was no entertainment but everything else was perfect"
Výhody: "The crew member Lena was fantastic, everything else was as well. Had restful sleep."
Nevýhody: "Not all lounges have showers, had to go through security three times going back and forth between lounges."
There were about 12 kids in a business class that we’re just running around screaming yelling play crying could not relax dog barking it was not pleasant at all
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "My seat didnt have much room in front of me and I really missed the maps option on the TV screen in front of me. I really liked having a USB port so I could charge my phone."
Výhody: "Crew was helpful - hung my jacket up in the wardrobe so it doesn’t get wrinkled. Boarding and luggage arrival were very quick - good service by LOT."
Výhody: "Crew was fine."
Nevýhody: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."
Nevýhody: "Be on time and don’t lose my baggage"
Nevýhody: "Punctuality. My flight was delayed over 1.5 hour."
Nevýhody: "Give more informations if there is any problem or schedul"
Výhody: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Nevýhody: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Výhody: "Comparing to other flight experiences, both the crew and the seat were excellent"
Nevýhody: "There was no entertainment at all. Considering that it is a daytime flight LOT might consider investing in some entertainment"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Nevýhody: "Boarding could've been faster."
Výhody: "The service, food and seating were beyond my expectations."
Výhody: "Free Services very good"
Nevýhody: "It is hard to believe that embarking/disembarking a plane from an European capital to another is still done by bus in the year 2019. Moreover the security check in Warsaw was painfully slow and I almost missed my conection to Toronto."
Nevýhody: "LOT flight delayed 2 hours. Arrived too late for last leg home. We are out $400 and now have to buy train tickets."
Výhody: "All stuff members spoke good English."
Nevýhody: "I was in the business class. Food was too salti Cabin stuff were clumsy Plates and glasses fell of their hands on the pasengers Many times dueing the flights. Chairs wrre stuck and a stuff member need to come every time i needed to change position."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Nevýhody: "seats were very uncomfortable"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Výhody: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
Nevýhody: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
Nevýhody: "Carry on 8kg Chairs are very tight"
Výhody: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Nevýhody: "Nothing to mention."
Výhody: "New airplane, good food."
Výhody: "all was ok"
Nevýhody: "ground service knowing we will be late in Warsaw did not want to book me for the flight i could catch after delayed landing"
Výhody: "On time... great service.... will use it again!"
Nevýhody: "Good food, great staff, pleasent flight"
Výhody: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, each arrival was not too late."
Nevýhody: "Had to check a bag at the gate, despite being under the two-bag limit. However I was not charged (as my destination was intercontinental)."
Výhody: "I book this flight months in advance and got a really good deal. Everything was really good, crew was pleasant food was pretty good, which is rare in the air. Airplane was clean and the bathrooms dint stink. Entertainment was very good, loved it that I could find good Russian comedies. Seats were really comfy, I slept for the first time in a plane. Really recommend this airlines"
Nevýhody: "the crew wasn't so nice and helpful"
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Nevýhody: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Professional crew."
Nevýhody: "Late boarding, aircraft was full and the seats had very narrow width making the trip very uncomfortable for the passengers. Food was only served for extra payment (I didn't buy budget airline ticket at least the price didn't reflect that!). Parking in Frankfurt far away from the terminal, the busses were waiting long till start fully packed with people very frustrating."
Výhody: "Easy boarding, attentive staff and overall enjoyable flight."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "Decent new airplane. Nothing else really stands out"
Nevýhody: "Economy class is not as comfy as Turkish. Food is decent, not good. No free beer :'( Too few movies and some equipment doesn't function well"
Výhody: "I was boarded very professionally. I have a heart condition that requires medication. I explained this to the gate agent to request assistance in boarding and they complied with my request."
Nevýhody: "LOT is not an airline that impressed me in any way. When I flew from Los Angeles to Warsaw, my bag was weighed, and I was told it was over limit. This, in spite of the fact that I weighed this bag on a calibrated scale prior to entering the airport, and my luggage was 5 pounds BELOW the limit. This seemed a blatant attempt to gain additional money from me, because I know the bag was not overweight. The food selections were average at best. Leaving Warsaw traveling to Los Angeles, we left almost an hour past our original scheduled departure do to the need to obtain additional supplies. On my next trip to Europe, I will look for alternate flight providers."
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Nevýhody: "The entire flight was cancelled. I didn't receive any notification from the airline prior to my arrival at the airport."
Nevýhody: "Bad flight dirty carpets Kosher Food was not good at all"
Nevýhody: "Crew hospitality"
Výhody: "Was ok"
Nevýhody: "Lost my luggage"
Nevýhody: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Výhody: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Nevýhody: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."
Výhody: "lots of legroom on this flight"
Výhody: "Nothing much"
Nevýhody: "The aircraft was very small with exposed wings and it was very noisy"
Take too much time to get cpnnection flight. Did not get enough time toget refresh even for going rest room it is not enough time. For wheelchaor person like me face too much trouble. Idont wish to go next time in emirat and fly dubai. Not sugest any senior citizon to fly with this.
Výhody: "Booked through Kiwi.com and tried to cancel the tickets. kiwi.com is the worst ever travel agency. I wouldn't use kayak going forward, will use google flights. Thanks!"
Nevýhody: "Stop showing results from kiwi.com and the likes."
Výhody: "Amazing crew,spacious seating and great service."
Nevýhody: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Výhody: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Výhody: "Quick flight"
Nevýhody: "Overhead space too limited, grumpy staff, bad food options"
Výhody: "Crew, food and seat were all perfect."
Nevýhody: "The plane was very very cold."
Výhody: "Staff broke my kids stroller"
Nevýhody: "No blankets on the flight no headphones no bassiinets for little babies"
Nevýhody: "Reduce the fare"
Nevýhody: "I'm only 5'4" and felt like a stuffed sausage in those seats. I've never experienced such little leg room and I don't know how taller people even sit in those seats. 90% of the screens were not working at all and were burning hot to touch. Also, what's up with the spray they use along as they walk along the overhead storage bins (insecticide?). We all had to cover our nose/mouths as they walked by. Will completely avoid FlyDubai for any future flights."
Výhody: "Nice crew."
Nevýhody: "Boarding was not efficient. Shuttle took passengers to plane but had to stay on bus for 10 minutes prior to boarding. Boarding both ends of the plane made it difficult for people to get to their seats."
Výhody: "Delay times and the connections were worst. Also fly Dubai flight was worst"
Výhody: "Ground staff and cabin crew."
Nevýhody: "Flight was over 3 hours late. No reasons provided"
Výhody: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Nevýhody: "Nothing really."
Nevýhody: "Flydibai changed the flight hours. The new layover in Dubai was 11 hours instead of 4. They refused to provide free hotel. It was disappointing."
Výhody: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Nevýhody: "Late flight!"
Výhody: "Not much."
Nevýhody: "The plane was very old with no padding in the seats. You could feel the back of the seat grinding into your back. Everything, including water, had a price tag, unless your flight originated from an international previous flight. During the four hour flight there was no entertainment available, wi fi was expensive, and flight attendants were practically non existent. Water......, a plain bottle of water, cost $2.00! I had to beg for a paltry cup of water that supposedly came with my flight. Fly Dubai is nothing near the service and reputation of Emerites. Other connecting airlines to Nepal are much better."
Výhody: "Absolutely nothing"
Nevýhody: "That kayak redirected me to Flight Network to purchase this ticket. They used an alternate credit card - not mine- to pay Fly Dubai which precluded me from getting a boarding pass, forcing me to purchase another ticket. My Visa card was billed by Flight Network , but they paid Fly Dubai with a MasterCard that is not mine. BIG PROBLEM!!!!!!"
Výhody: "Nice plane"
Nevýhody: "Had to pay for entertainment"
Nevýhody: "Lack of luggage access"
Výhody: "Short stop over, direct flight"
Nevýhody: "Very bad service with fly Dubai. No disclosure at time of booking that had to pay extra for in flight entertainment & meals. Staff did not provide blankets when asked. Very disappointed with Emirates. If you take responsibility for overall booking you should ensure the service is extended. Would not book Emirates again if this is what they offer."
Výhody: "Crew was very friendly and accommodating."
Nevýhody: "No meals. No entertainment. Poor bording from front and back at same time caused chaos. Airport crowded and dirty."
Výhody: "Quick service"
Nevýhody: "Small plane, uncomfortable seats, bad food"
Výhody: "Because I booked my flights by emirates then I found my flight on flay Dubai !!"
Nevýhody: "Use the logo for partners in the booking page"
Výhody: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Nevýhody: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Nevýhody: "Still stranded in airport!!! Weather condition is fair and all other flights left and only Fly Dubai delays without explanation"
Nevýhody: "I booked tickets business and the charges for business but when we send my it not says business it’s looks economy So I canceled the booking"
Výhody: "Flight was smooth"
Nevýhody: "Behave of cabin crew. They are very biased and racist"
Nevýhody: "Screen not working. 7F"
Nevýhody: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Nevýhody: "Not on time. Most entertainment screens not working. You choose a seat and you will find someone sitting on it amd the crew will simply say choose a seat in the back."
Výhody: "relatively clean"
Nevýhody: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Nevýhody: "This airline was terrible. They treat customers with no respect. It was uncomfortable, dirty and service was poor. They came once with the cart and charged even for water on a 4 hour flight. The expensive sandwich was old and stale. Entertainment system didn't work. I would avoid this airline at all cost."
Výhody: "Nothing at all."
Nevýhody: "- flight late one hour. - A/C of the plane was too warm. - food too poor and I don’t have a problem with the payment. - cabin crew not helpful at all."
Nevýhody: "Must pay for in flight entertainment...screen also did not work even when offered to pay 11 us to watch movies"
Nevýhody: "I prefer to have all misc costs incorporated into the ticket, the nickel and dime adds is aggravating."
Výhody: "offers transit areas"
Nevýhody: "not comfortable ..time-chairs. 1- chairs- hard and tight . 2- time-late always. not on the time like we are comming in 2 houers before debarture and waiting 2 or 3 houers more gust to inter the air plain.and take off.exp time to flay 1 .writen in the ticket take of effectlvely at 2 or 3 .this is haben to me in the last time i flay with this air line. 3- entrance suddenly changed. exp wrtin 11 in the ticket chang to 3 in the air port. and this openion for most people who tray flay d. thanks for your attention."
Výhody: "Nice FZ team fast and responsive"
Nevýhody: "Not organized crowd and FZ team not capable to organize the change of seats"
Výhody: "On offers their rates are good."
Nevýhody: "As family we tend to buy luggage based on need with Credit card. They seem to block online checkin always for credit card payment. So even if you go 3 hours before flight the family cant get seats together. Than you go through drama of convincing people in flight to adjust."
Nevýhody: "The are so cheap no water to drink"
Výhody: "Flight attendants are so cheerful and helpful. Economy class is like business junior on every other airline."
Výhody: "there was nothing special to like words "cheap airlines" got a really true meaning with Flydubai i will use then only if there will be no other possibility it is not about the crew it is about the "politics" of it"
Nevýhody: "i am 6'8 tall so normal seats are not for me just wondering why having a free row ( no 15) of exit seats in the flight from Dubai to Zanzibar i needed to pay for it and on my way back row 15 was free of charge? one way charge one way not? something is far from easy to understand..and why having a combined flights (Emirates and Flydubai) i couldnt check in online? and will i get any response?"
Výhody: "The crew were very nice and supportive"
Nevýhody: "At the boarding, I was supposed to have an aisle seat, he gave me a middle seat ticket. I didn't realize that except after I'm on the plane. The crew were supportive and managed to fix this"
Výhody: "It was cheap"
Nevýhody: "The cabin was swealtering while we were waiting to take off for an hour. No explanation as to why there was a delay. No complementary drinks, even in that heat. At least for short flight the entertainment was free."
Nevýhody: "You had to pay for water and they left the lights on all most of the evening flight. Rough flight."