Výhody: "It was a nice, quick hop. Everyone played by the new COVID rules."
Výhody: "Loved this crew!!!"
Nevýhody: "Everything was perfect."
Výhody: "The crew was good, and the airline tried to make our wait in the airport as comfortable as possible."
Nevýhody: "The four-hour delay was really hard. Since it was in DC, I don't know why it took so long to get another plane."
Výhody: "Crew is amazing!"
Nevýhody: "The Plane!"
Nevýhody: "This flight was probably great but I was not on it"
Výhody: "Flight attendants were friendly and appreciate gate agent's enforcement of the two personal bags per person."
Výhody: "Packed flight. Ground crew did best to minimize carryon luggage. Flight crew were accommodating and cheerful despite almost 1H delay in departure."
Nevýhody: "Pilot had no control over turbulence during last 3H of flight. He did his best to minimize but still a jittery"
Nevýhody: "The flight was more than 4 hours late making us miss our connections"
Výhody: "The crew was super friendly and professional. Enjoyed the reworked safety message before take-off."
Nevýhody: "The Comfort+ seat, while it had plenty of leg room in front, had a small width-box that many Americans (being larger than perhaps they should be) will find extremely uncomfortable at best, and unable to fit in at worst."
Nevýhody: "Due to flight delay I missed my connecting flight, was downgraded, didn’t get my meal and was late arriving."
Výhody: "Crew was very attentive"
Nevýhody: "Delta staff at the airport JFK"
Výhody: "Crew was kind and entertainment great when available"
Nevýhody: "WiFi in all flights"
Nevýhody: "Plane too small to have any on board entertainment"
Výhody: "I liked the touch screen displays in each headrest. Seats and leg room comfortable"
Nevýhody: "Boarding was somewhat unorganized"
Nevýhody: "The seats were incredibly hard and uncomfortable."
Výhody: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Nevýhody: "More let room when someone puts back their seat."
Nevýhody: "Unacceptable delays"
Výhody: "Boarding was smooth, attendants were nice and informative, and everything was on time"
Nevýhody: "Touch screen monitor was unable to register touch, so no entertainment available."
Výhody: "Very attractive staff in flight"
Nevýhody: "Having to unpack and repack when carry on bags are checked in waiting hall"
Nevýhody: "They ran out of overhead space we had to check a carry on bag. My video monitor didn't work so that was disappointing."
Výhody: "clean plane, crew was very friendly."
Nevýhody: "no dessert in meal"
Výhody: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
Nevýhody: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
Nevýhody: "Seats very tight!"
Nevýhody: "Security in PRG was little bit strong They ask my about my last job - 15 years ago if I did not fight with my Manager(I forgat his name)"
Nevýhody: "Left 30 minutes late from SLC."
Výhody: "Was in exit row & most sandwiches were no longer available. Poor planning since there were 15 more rows after me. Snacks& nuts were only other choices for 3 hr flight. Flight attendants couldn’t care less."
Výhody: "The crew was gracious and accommodating."
Nevýhody: "The plane showed wear and tear. We paid for delta+ premium economy and an exit row. The seating map online was misleading and we ended up next to the bathroom. The exit row food tray was broken and was hard to even sit a good tray on. The emergency exit door isn’t well insulated and we were absolutely freezing cold the entire flight. The seats were hard and uncomfortable. The food was not good for international travel. Overall I was very disappointed in this flight. I travel the world and on long hauls the planes need to be cleaned well and seats in working order."
Výhody: "The fact that there was a screen for movie selections and a charging port for my phone and the flight attendants were super nice"
Výhody: "Delay. First it was about 20 min, then 30, then 49 and 55. At the end more than 70 minutes delay. Too much, too frequent on delta!!!!"
Výhody: "Not applied"
Nevýhody: "Not applied"
Nevýhody: "Sandwich for dinner"
Výhody: "Courteous crew and smooth flight"
Výhody: "Tons of free entertainment on the screen in front of your seat! Movies, games, and details on your flight, all available on your touch screen. USB charging is also available."
Nevýhody: "No one told us they wanted everyone with a roller carry-on to.check their bags. An attendant told my sister that her bag needed to be checked. We did not receive this notification until we were at the gate, boarding."
Výhody: "More seat room than expected for economy tickets. Good service, on time, polite staff"
Nevýhody: "Duty free purchases not waiting for us at boarding like usual. Audio selection on entertainment was v poor"
Výhody: "Boarding was easy, flights on time Wi-Fi available (although I didn't use it)"
Nevýhody: "Seats rather crowded in coach, small plane so it was also a bit noisy"
Nevýhody: "Flight was changed. Missed an important event"
Výhody: "Layout of aircraft"
Nevýhody: "Couldn't find USB port."
Výhody: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Výhody: "Great gate agent at JFK on the layover."
Nevýhody: "No assigned seats on second flight til we got to JFK."
Výhody: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"
Výhody: "Delta is a mess to check in. Check in on line, print boarding passes then stand for an hour to get bag checked, in Cleveland an. urn ind almost as long in Austin. Terrible"
Výhody: "Entertainment, food having only two seats on our side of aisle."
Nevýhody: "Leg room"
Výhody: "The flight attendant was pleasant"
Nevýhody: "As usual, Delta regional jets with recurring mechanical problems change of planes, change of gates delay take off etc. This carrier has become a nightmare on this Detroit to Kalamazoo leg."
Nevýhody: "Didn't stick to zones when boarding customers. Gate agent basically let anyone board during pre boarding and priority boarding, why even offer it if you aren't going to make people adhere to the rules."
Výhody: "The tv on the back of the headrest was great."
Nevýhody: "Too much chatter over the intercom."
Výhody: "Free movies/TV is a great amenity. Overhead bins were full by the time I boarded, so I gate-checked my bag. The staff was helpful and accommodating, which made that process quick and easy."
Nevýhody: "Boarding is chaos. There's got to be a more efficient way than zones."
Výhody: "I rated entertainment as 1* as there is no N/A option. Flight was very pleasant."
Nevýhody: "The food was not as usual."
Výhody: "There is a nothing to mention that was memorable or comfortable."
Nevýhody: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Nevýhody: "Short and sweet"
Nevýhody: "Air France’s apathy towards its customers is shocking. Traveling with three children , our flight was delayed by 3hrs resulting us arriving in Paris after 1AM. With the airport shuttle(CDVAL) to our airport hotel closed, they offered no assistance despite of my request. Simply asked us to take a taxi (when all taxi stands are abandoned at 2AM). Beware if traveling with family."
Výhody: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
Nevýhody: "Both flights through Detroit were re-routed, our luggage was lost for 4 days."
Nevýhody: "First class bathroom could have been cleaner and wider - very narrow, hard to maneuver"
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "Entertainment worked sporadically"
Výhody: "Crew was ok and servicial"
Nevýhody: "Food and reception at door of boarding"
Výhody: "The crew was very helpful in all respects."
Nevýhody: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Výhody: "Friendly attendants, entertainment variety"
Nevýhody: "Comfort, food could have been better."
Výhody: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Výhody: "The staff..the attentions..food."
Výhody: "Just a routine flight but done with perfect execution."
Výhody: "Cheap ticket"
Nevýhody: "The fact that you cheapskates don't allow credit or refund is downright usury. I didn't take that flight because of medical issues that caused me to cancel my trip 2 weeks in advance. I pleaded with you to be able to take a credit, to no avail. You lost a customer."
Nevýhody: "The plane (Boeing 777) is packed like a sardines can, with 10 narrow uncomfortable seats across in Economy Class. The crew didn't even bring water for an 1,5 hr into the flight! The plane was very hot, with very little air flowing through the salon. Food was bland for dinner and inedible for breakfast. The crew was barely there, and borderline rude when asked something."
Výhody: "Friendly crew, good meal and entertainment"
Nevýhody: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Nevýhody: "Flight was delayed by 1h30min, so we arrived very late"
Nevýhody: "No offer of snack with no egg in it."
Výhody: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Výhody: "I liked the crew, they were professional and tried their best"
Nevýhody: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Nevýhody: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Nevýhody: "Flight cancelled because of weather"
Výhody: "Free snack and drinks. Good service."
Výhody: "Service was excellent, top of line Food ,some of the best I’ve had on a airline Seats & pillows comfy But we were in La Première! Also the equipment- a380 was terrific"
Nevýhody: "Only 1 bathroom (toilet) for all of first class"
Výhody: "The cheese and the bread"
Nevýhody: "The unprofessional staff during boarding and food serving"
Výhody: "Good cabin, but very conjugated :|"
Nevýhody: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"
Výhody: "The crew was Nice onboard But in the AirPort No Good at all.."
Nevýhody: "People in CDG AirPort Seen so Rude or stressfull, Well also a flight almost 3 hours with out entreteiment .. boring .."
Výhody: "Crew was nice and responsive"
Nevýhody: "The overall experience is regular at best"
Výhody: "Nice food Right in time Police and customs formalities easy"
Nevýhody: "Poor comfort in business class No entertainment at all"
Výhody: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Nevýhody: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Výhody: "Pretty decent"
Nevýhody: "Not much"
Výhody: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
Nevýhody: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
Výhody: "Airplane staff were good"
Výhody: "Great food, pleasant crew."
Nevýhody: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."
Výhody: "The flight crew was excellent. My husband and I flew economy and I saw the crew keep passengers well fed (several meals and snacks) and were attentive to everyone's needs and all done with a smile. I thought the hot towels for cleansing our hands before meals was a very nice touch!"
Výhody: "Efficient check-in."
Nevýhody: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Nevýhody: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Výhody: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Nevýhody: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Výhody: "Spacing was ok"
Nevýhody: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Výhody: "cookies were great"
Nevýhody: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Výhody: "Entertainment center is brand new and Cleanliness Crew was ok And yeah there's wine (that way you can get plastered and ignore the uncomfortable seats)"
Nevýhody: "Checking in was ridiculous. They're charging for literally EVERYTHING now. On economy class you have many options: - Normal (free!) "ergonomic" seats: uncomfortable, narrow, really close to the one in front of you. - Normal (exit row): just give up. There's like 6 of these and they're taken immediately. - Normal (middle of the plane): are you kidding me? These are NORMAL seats and you charge an extra €30? - Normal (2 seats per row!): what a bargain. Same crappy seats, but two people instead of three! This is really worth my money. - Upgrade to business! Why are you so poor! AF food went from being the best in international flights to disgusting microwave food (especially vegetarian)."
Výhody: "Not much"
Nevýhody: "Ground service at check-in was very poor: Misinformation and failure to provide a level of service that other SkyMiles partners provide for Gold level traveler."
Výhody: "Crew was very nice and helpful"
Nevýhody: "Old airplane with very low amenities. Plane still had ashtrays"
Výhody: "Good entertainment"
Nevýhody: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Nevýhody: "To many announcements on a overnight flight."
Výhody: "Smiling, quick, courteous"
Nevýhody: "Had to pee right after turbulence no time for bathroom"
Nevýhody: "You misled people not telling I have to pay for luggage"
Výhody: "Mediocre flight and service"
Nevýhody: "Check-in was terrible, boarding also very disorganized. Crew on board was ok; very few flight attendants spoke English."
Nevýhody: "No problems during the flight"
Výhody: "Yes, they did"
Výhody: "Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals"
Výhody: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
Nevýhody: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
Výhody: "Food was good and healthy."
Nevýhody: "Online entertainment didn't work. Crew was rude and unhelpful."
Nevýhody: "More room legs needed."
Výhody: "There was an empty seat next to mine and that made the trip bearable!"
Nevýhody: "More comfortable seats and ample food selection (especially for snacks)."
Výhody: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Nevýhody: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."
Výhody: "Good crew. Pretty new and clean airplane."
Nevýhody: "I would like to know and would have booked A little more than 2 hours time in transiting at the airport; since we had to wait and retreive our luggage, re-check in, get boarding pass, and go through security checkpoint again."
Výhody: "Leg room and seat spacing were great"
Nevýhody: "Flight could’ve been on time and luggage delivered to passengers in a timely manner."
Výhody: "The crew was nice enough"
Nevýhody: "Departure time. Vessel was really old. Uncomfortable seats"
Výhody: "The crew really was amazing and very kind"
Nevýhody: "The boarding was too slow and it delayed the departure"
Výhody: "They were very kind!"
Nevýhody: "Probably the space we need more room, so we could stretch our legs and be more comfy!"
Výhody: "You made it possible to change my flight to one earlier"
Nevýhody: "The food"
Výhody: "Staff were excellent, food was ok"
Nevýhody: "Seats on this aircraft are terribly uncomfortable. Our three hour flight was awful. Narrow thin seat enable more passengers to be crammed in. Great for Latam’s profit but terrible for thief customers. I’d never fly on an A321 again if I could avoid i."
Výhody: "The food was really good. You can tell they have made an effort improving this subject. The plane is a beauty, silent, smooth, but when you flight in tight seat, with a minimal reclination, it all goes to the trash. Good entertainment service, modern, but the missed a few movies they should have."
Nevýhody: "The uncomfortable seat. It doesn't recline much, very small space between them."
Nevýhody: "We flew Latam to go snowboarding in Argentina. The moment we arrived at the desk to check in, it was chaos. We waited in line for almost 2 hours to check in. When we got to Buenos Aires, our snowboard bags had not made it on the flight. Having to deal with Latam agents who hardly spoke English and were not helpful at all was intensity frustrating. Our bags finally got to our destination 2 days later. We had to drive to the airport to pick them up because they were not going to deliver them for another day, so we would have been 3 days without our snowboard gear. Latam did nothing to compensate us for the days lost no did they even seem to care. This is one of the most frustrating companies I have ever dealt with. I booked a return flight on Delta and lost $1000 just so I don’t have to deal with Latam again. Any money you save on a flight is not worth having to deal with this company. Stick with reliable American-based companies with customer service that is up to American standards."
Výhody: "Great crew comfortable seating on time. Good short haul flight"
Nevýhody: "Delayed more than 4 hours and I couldn’t get to my next connections. And they didn’t give us a good solution and they gaved me wrong advice and at the end they wasn’t successful on assisting any request that you did"
Výhody: "We got on the plane after flight from LAX was delayed by 8 hours"
Nevýhody: "Being initially delayed and not knowing til we got to Lima if we were going to get to Montevideo that day."
Výhody: "LATAM is now a budget airline - don't expect any comfort, quality service or food"
Nevýhody: "Too many people have carry on baggage that is too big, no space left in the overhead bins for those boarding last. Seats are too narrow, even for a person that is not particularly big."
Výhody: "There entire experience was 1st rate. I've flown to Europe with various international flight companies and LATAM has equaled such but what put it above others was the personal attention when I had a problem with luggage. In Lima, Peru there was a connection and an attendant named Sebastian went the extra mile contacting luggage handlers with his cell phone to ensure my bag was recovered and waiting at the gate of my connecting flight en route to Buenos Aires. A special thanks goes to Sebastian. Thank you Brother."
Nevýhody: "We had 4 hours of delay, 3 of them waiting on the plane"
Výhody: "better food and service, more space between seats"
Nevýhody: "poor space for legs, food was really poor. no entertainment.."
Výhody: "Having to download an app to have access to the entertainment was a big inconvenience."
Výhody: "crew! just awesome"
Nevýhody: "some people being to loud at sleep times."
Výhody: "There was nothing special"
Nevýhody: "Staff attitude food"
Výhody: "The service on board is very good.when you have a business customer service is almost everything."
Výhody: "I love this airline! Service, planes, food."
Výhody: "Good attention by the airline solved my problems"
Nevýhody: "The flight got changed to departure 1 hour earlier, didn't get any notification as the company who I bought the ticket through didn't give my contact details to the airline. The airline informed them about the change in schedule but the company did not informe me and I almost lost the flight which would have ended with me not arriving to australia until who knows when. I am quite disappointed with this!"
Výhody: "good flight. Good lounge in Santiago. Flight staff very good"
Nevýhody: "Lounge food not as good as BA or Qantas. Only hot food was some sausage roll / vegetable rolls. Only sandwiches and filled rolls"
Nevýhody: "No Movie Screen"
Výhody: "Despite being closed out of my flight, LATAM made it relatively inexpensive to change my flight to the next day. But, flying on other airlines out of Santiago, there is really no need to close the flight one hour before flight time. This is a LATAM policy only. I should have been on that flight. My return flight was delayed 3 hours. Go figure."
Nevýhody: "Arrived 50 min before flight, but it was closed and was forced to pay a change fee and arrive 2 days later to Easter Island. There was still plenty of time for me to make that flight, but LATAM's policy of closing flights 1 hr before flight time really screwed me."
Výhody: "I like the fact that LATAM is part of the One World alliance"
Nevýhody: "The check-in process was chaotic and they have lost my luggage even though it was a direct flight."
Výhody: "The stewardesses were great. Great service. Both trips we thought the service was the best we have seen."
Nevýhody: "They had difficulty getting the bags on the turnstile but I think that was more an airport problem in santiago. Check in in Punta Arenas was very slow. Sky airlines processed twice the number of people in the same time"
Nevýhody: "Both flights were delayed and there were no meteorological problems, I finally arrived in LAX more than 2.5 hours late"
Nevýhody: "They lost my bag, which I didn't get back until my return trip home. I planned a week long hiking expedition and LATAM lost my hiking pack. I had to then rent all my gear. I was very very disappointed in their ability to keep track of my checked bag. When I arrived at my destination they had no idea where my bag was. It took days for anyone to contact me about if my pack was found or not. I will be avoiding this airline from now on if possible."
Výhody: "Friendly staff"
Nevýhody: "Delayed disembarking"
Výhody: "Comfortable seats on plane, good food. Good selection of in flight movies and television shows."
Nevýhody: "The boarding process could have been a bit more organized, but it is a small airport and the general line moved quickly."
Výhody: "The LATAN costumee service was very kind and professional."
Nevýhody: "I went to Argentina to spend 4 days with my family, wich I didn't see for 2 years. I arrived to Mendoza. I wait until the last suitcase shows. Any of my suitcases arrived. I spent another hour making the complain. I had to come back to the airport in the evening and spent another hour for my baggages. Unfortunate i waist my first day in the airport and only spent 3 days with my family. Also the day that I had to return to USA the LATAN fly was late 1 and a half hour."
Výhody: "Staff was friendly"
Nevýhody: "Flight from Osorno to Valdivia was delayed, then flight from Valdivia to Santiago was delayed. But they told me I would be OK making my connecting flight in Mexico City (next flight was Santiago to Mexico City)... wrong! I wasn't even close to making my connection."
Výhody: "Entertainment, service, food"
Nevýhody: "Waiting in long lines in Miami to check in, over an hour. And then they let other passengers who came late for their flight go in front of me. At that point I thought that would be the first and last time I travel Latam."
Výhody: "While I had no problem on this flight, my dealings with Latam agents in phone and in person have been horrific. I had to purchase a new ticket and dealing with them was terrible - long hold times for simple questions, incorrect ticketing, lack of empathy or service attitude. Fly Aerolieas instead."
Výhody: "Space between seats"
Výhody: "New Airplane and a lot leg room"
Výhody: "Aeromexico they need money and they charging fees for bags and I miss my flight and they don’t help me to reimburse any money. Never again in my life Aeromexico sucks"
Nevýhody: "Better costumer service"
Nevýhody: "The plane sounds like very very old! Very d Full for a pandemic almost full capacity on a dream liner"
Nevýhody: "Really but service I m not recommended sorry"
Výhody: "The seat"
Nevýhody: "The food"
Výhody: "Very friendly and helpful crew"
Nevýhody: "Getting seat assignments at front desk was confusing and a little hectic"
Výhody: "Everything was ok except the audio"
Nevýhody: "I could not use my earphones because the entry was blocked. You should get it fixed. Seat 23D"
Výhody: "very nice timely flight, overall great attention to safety and professionalism, also had plenty of space and great entertainment!"
Nevýhody: "one more pass through cabin with a snack on the 5 hour flight would have been nice!"
Výhody: "Overall great experience. The snacks provided were good and staff was quite friendly."
Nevýhody: "Seats were not the most comfortable"
Výhody: "The fact that I actually made it home"
Nevýhody: "No communication, poor in flight service, extreme delays."
Výhody: "Overall, my flights with Aeromexico were smooth and comfortable. I especially appreciated the airport staff allowing me to load a zone ahead of my assigned zone so that I could easily get my viola in an overhead compartment on the plane. Lots of points earned there, thank you!"
Nevýhody: "Ground crew is inept. 1. They keep separate lanes for passengers who checked-in via web and who had not checked-in yet. However they did not prioritized one over the other. So people who arrived 10 minutes after me and had not checked-in dropped their luggage before me. 2. They did not ask questions to figure out how to best help passengers. 3. Provided incorrect boarding time 4. provided incorrect information to pickup luggage in CDMX"
Výhody: "I like the most the VIP. Lounge. The services were excellent. The beverage and. Food. No complaints. Happy to spend 4 hours. After this experience finally my flight back to Miami. I paid $ 49 for a premium economy seat 6A. I'm 6 feet. Best choice. No problem. In general a good experience"
Nevýhody: "The food. Was so-so"
Nevýhody: "After being in the airport for over four hours waiting for the flight to depart, I was not allowed to board the plane because the airline had somehow given my seat to another passenger, even though I was sitting right in front of them. I have never experienced such a ridiculous situation. What is worse, the airline was completely obsolete in helping me resolve the issue."
Výhody: "Es un viaje largo y estuvo muy bien la comida y la atención"
Výhody: "Todo muy bien"
Nevýhody: "The boarding crew had a bad attitude and wasn’t helpful. Also, once on the plane, i asked a flight attendant for help putting my bag in the overhead compartment and he said “if you can’t lift it, then why did you bring it? You should’ve checked it in.” The flight crew doesn’t realize they’re there to help. Overall, terrible experience because of the flight crew and boarding crew. Oh And flight was delayed too."
Výhody: "my bag came back to me without many of my belongings. thanks for hiring such standup folks, aeromexico."
Výhody: "Entertainiment system, nice footrest"
Nevýhody: "No complaints"
Výhody: "The flight loaded, departed and arriverd within minutes of the scheduled times. The departure and arrival times are convenient, but could perhaps be one hour earlier., The entertainment choice was large and seemed to work without a hitch."
Nevýhody: "Some indifferent music over the loudspeakers interferred with my choice of misic and seemed unnecessary."
Výhody: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Nevýhody: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Výhody: "Everything. The plane 787! Cuauhtémoc beautiful plane inside and out. Great service. Impeccable landing as usual with Aeromexico pilots! Thank you."
Výhody: "Foods and refreshers were good"
Nevýhody: "The wait time when boarding"
Nevýhody: "The crew was rude. No attention at all. I flew with my 18 months girl that had a cast on her leg and they weren't able to help me out at all."
Výhody: "Nice plane"
Nevýhody: "Delay, gate change, reissue of boarding pass. It was confusing. Mostly airport issues, not Aeromexico."
Nevýhody: "less legroom in my seat than my neighbors'"
Výhody: "Nothing they cancelled my connecting flight"
Nevýhody: "First time flying with Aeromexico and it will be my last. The cancelled the flight just when we are about to board and have not responded or compensated me for my substitute flight to get home."
Nevýhody: "There was a 5 hour delay which caused me to miss my connection. After standing in line for 3 hours, They did not get me the same day flight and put me on a Latam air flight and asked me to take the bus to terminal 1. When I spoke to the person on Latam air they said they don’t have a ticket for me and sent me back to terminal 2 via a bus where Aeromexico desks were. I stood in another line for 3 hours! Then they told me there is no flight and they will put me on the next day flight. However they did not provide any help or accommodation for the night I had to stay in Mexico which felt very very unsafe to me."
Výhody: "Nothing at all. The seats in business were not comfortable as they gave me a seat that didn't recline!!!!"
Nevýhody: "They gave me a seat that didn't recline, the food was so bad I almost vomited after I took a bite. The staff was unhelpful and because we had to stop off in Mexico and go through immigration, we missed our connection flight which they then tried to make us pay for!!! I am disgusted and can't tell you how livid and mad this made me and ruined my trip!"
Výhody: "The best seats I have ever had in coach. I am 6’3” and had plenty of legroom. Wonderful seating!"
Nevýhody: "Main meal very bad, tasteless pasta with a dry bun, no butter, no salt and pepper and pudding for a side. Pudding? Really? Probably the worst airline meal I’ve ever had."
Výhody: "Excellent flight. Flight attendants were friendly and helpful, For airplane food it was on point. Smooth flight and no delays. Clean plane."
Nevýhody: "There wasn't anything I didn't like about this flight."
Výhody: "Loved the selection of movies, seating was comfortable. Nice flight attendants."
Výhody: "i like everything"
Výhody: "Plane service was good"
Nevýhody: "Connection in Mexico city was a horrible experience. More than 2 hours to go thru customs. Seberal people lost connection flights. I will never ever will take this flight again."
Výhody: "Plane was very good, seemed new and good entertainment on board. USB for charging devices was available. Boarding and check was easy and fast."
Nevýhody: "Nothing was bad."
Výhody: "Crew was very helpful and friendly. Would recommend this airline!"
Nevýhody: "Landing was rough but then it is Mexico City"
Výhody: "Great selection of movies to watch"
Nevýhody: "The crew seemed to be in a bad mood that night. One of the flight attendants hit my elbow as he was speeding through the aisle, causing me to knock over my drink. He didn't apologize or try to help. The other one"
Výhody: "boarding was easy and quick. The crew was very pleasant."
Nevýhody: "Our flight to Mexico wasn't as nice. It was an old plane and very uncomfortable."
Výhody: "The man who eventually offered to change seats with me"
Nevýhody: "The stewardess screaming at me. Their overall lack of understanding that I suffer from a severe fear of flying and amclaustrophobic on planes. Seated me in a middle seat in emergency row, which completely freaked me out and then moved me to a seat with solid metal armrests that my larger body could not fit into, then yelled at me and embarrassed me in front of dozens of passengers until a man offered to change seats with me. Completely unprofessional staff and terrible experience. Not only did I arrive to TJ 5 hrs late, I was traumatized."
Výhody: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Nevýhody: "Seat wouldnt recline, on the way back from guadalajara more then 1000 mosquitos wer in the cabin."
Výhody: "I loved being able to watch movies and they also gave us a meal. The time on the flight flew by."
Nevýhody: "There's was not anything I did not like"
Výhody: "Loved the service and great to have a complimentary meal provided. The airplane and seating were comfortable and in great shape."
Nevýhody: "I don't like assigned seating, I prefer Southwest-style boarding. Gate area at LAX was very crowded and multiple boarding flights were intermingled."
Výhody: "The flight was expeditious and the flight crew was well organized. overall, it was a pleasant experience."
Nevýhody: "The meal provided seemed wholesome enough for an omnivore, however, a vegetarian meal alternative was not on the menu. It's perhaps a minor inconvenience because the flight was 4 hours long. Perhaps it's too much to ask for but It would be nice if the airline would consider the dietary needs of vegetarian or vegan passengers."
Výhody: "Glenlivet whisky for free"
Výhody: "Quick access to the airport and gates"
Nevýhody: "Free food on board"
Výhody: "Friendly and helpful"
Nevýhody: "More leg room"
Nevýhody: "I could not check in online and BA is not available on the kiosk in the airport."
Výhody: "Crew was great given the circumstances that British Airways had significant systems issue that caused significant delay and missing of connecting flight"
Nevýhody: "Trip was a disaster"
Nevýhody: "LHR made us wait 30+ min upon arrival for a gate."
Nevýhody: "Our baby has broken leg with plaster cast and Cathay didn’t deliver our stroller to Hongkong so we had to carry him on the hands whole afternoon...this was unpleasant experience...also when we arrived from HongKong to Denpasar Bali we found that one of our suitcases was damaged broken :/"
Výhody: "I did not fly. Cancel month ago, no money back. No good company!"
Nevýhody: "I cancel month ago, no money back !!! No good company!"
Výhody: "It was a short trip of less than two hours. So, there was no entertainment, no charging stations for iPhones or iPads to watch personal electronic devices. All food including still water cost money. It’s advertised as this; the staff were very efficient and friendly."
Nevýhody: "A small pack of pretzels and free cup of water would have been nice."
Výhody: "Crew is incredibly kind."
Výhody: "Everything was just perfect. Thank you very much!"
Nevýhody: "Computers were working very slow on check in creating huge lines. We were not offered even a tap water for free on this flight."
Výhody: "Seat was comfortable"
Nevýhody: "Crew. Crew was very rude. I understand their day was difficult due to the delay, but it made it worse for passengers, many of whom missed or were about to miss connections"
Výhody: "Flight was fine, staff friendly and caring"
Nevýhody: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Výhody: "The crew was outstanding."
Výhody: "The boarding and crew were fine."
Nevýhody: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Nevýhody: "Sat near gate waiting 15 min for ground crew. Flight was on-time and weather fine so there was no reason for a crew not to be there. Then sat at gate because no attendant available to move the jetway. Again, poor planning or cut staff to save money at the cost of timely service."
Výhody: "Comfortable seats, good selection of food/drinks from the menu and courteous staff"
Výhody: "The flight was on time"
Nevýhody: "The airline is very mechanical Customer service in non personal and robotic"
Nevýhody: "Nothing wrong"
Výhody: "Entertainment options were good."
Nevýhody: "Lost my bag. No idea where it was for 48 hours. Staff was ok. Ran out of meal options, took 4 asks to get a glass of wine and by the time I got it, I was done eating."
Výhody: "The crew were great."
Nevýhody: "Did not like that you have to pay for water or soft drinks"
Výhody: "There was no event happening. This was good :-)"
Nevýhody: "No sodas, no water, no food on this flight. I'm still pissed off."
Výhody: "The plane was pretty much empty. There were very small number of passengers."
Výhody: "As always, a great flight."
Nevýhody: "Nothing I can think of."
Nevýhody: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Výhody: "Cabin crew from London to Heathrow was pleasant. Movie choice was good."
Nevýhody: "Ordeal at Heathrow of going miles up and down, taking two transports and having to go through full security again for connecting flight. Checked in 24 hours to connecting flight to London or 30 hours prior actual flight from London. Airline indicated that plane had only one middle seat. Tried to get a better seat at airport, but BA ground crew did not even check and said flight was full. Yet my one of my fellow passengers was able to get window seat without extra pay 3 hours after I was denied. Sardine city for 7 hour flight that turned 8 hours."
Výhody: "The plane"
Nevýhody: "It was late We were left on tarmac for 1 hour Service bad Oh yes and it was not even a BA airplane.....it was Qatar Airways .... something I would not travel on out of choice. BA stand for Beyond Awful It is now a budget airline that makes Ryanair look great! Not even an in flight magazine it is simply a skeleton of its former self, the Spaniard has destroyed it Would never travel British Airways again"
Výhody: "The wide variety of movies"
Nevýhody: "No options for break fast on the last rows, and I get the feeling the Snack Menu rans out pretty quickly"
Nevýhody: "To pay for WATER!!!!!"
Výhody: "The captain kept us aware of the delay and the reasons for the delay."
Nevýhody: "No free food or drink other than water."
Nevýhody: "The union bull"
Nevýhody: "Very uncomfortable seat for a business class"
Nevýhody: "No snacks for 8 hours. Crew inattentive."
Výhody: "boarding and timing"
Nevýhody: "fly attendants were kind of rude.. One completely ignore me while taking the order of the passengers sitting just next to me. The other one couldn't even say thank you when I did her job by bringing my garbage to her station. It was my first BA flight and I was not expecting those unfriendly attitude from british people."
Nevýhody: "A lot of stress: our 1st leg IAD to Dublin was cancelled, than we got 2 set of tickets rebooked. On the way back there was a stress since we had a "problem with the ticket" Apparently the Aer Lingus made all those mistakes."
Výhody: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Nevýhody: "There was nothing I did not like."
Nevýhody: "We flew with BA from Prague via Heathrow to San Diego on May 30 just day after they started operating normally after computer glitch. From Prague we were on time, When boarding in London started we were told to sit down again claiming Boeing 777 had equipment problem and they were waiting for parts to fix it. Our departure was delayed by 1 hour. Seats in economy class are really cramped so when seats are declined person behind can not eat without banging head into the back rest. Difficult to get in and out of seat as well. Arm rests do not come all the way up so one has to squat to avoid being hit by arm rest. Not very pleasant on 11 hour long flight. Joe"
Nevýhody: "I was annoyed that they charged for soft drinks and water on this flight. There was no entertainment. Just a seat on a plane."
Nevýhody: "The check in process from Prague to London to Dallas was inefficient. Too few agents, minimal direction from the representative guiding the line. Also, there were no food/beverage option unless you paid for them! No coffee etc on a 650a flight unless it was purchased. Ridiculous"
Nevýhody: "Prague to London flight First I was surprised and disappointed to find out there were so many extra fees. They get you to buy the ticket with a cheaper price and then hit you with all the extra fees e.g. choosing a seat, luggage, food, drinks, you will pay for everything except the flight. The second thing is that when I did go to the BA website on 5 different occasions to pay for my luggage and in order to get a cheaper rate for doing it online before check-in, it gave me a message that the site to do it was not working and that I needed to pay for it at the airport check-in. When I went to check-in at the airport the ticket agent seemed annoyed that I had luggage to check in when I hadn't registered it online. When I told her that the site was down and I wasn't able to do it before hand, she showed no sympathy or understanding. Instead she proceeded to charge me for checking my luggage. It was an outrageous amount of over $80 USD. I have never in all my travels around the world been charged for my luggage. I only travel with one carry on and one medium size check luggage because of my extensive travel. I know charging for luggage may be something more airlines will start doing but I did not think that BA would be one of them. I also would have appreciated some compensation for theirsite being down and not being able to get a discount on the fee because I couldn’t check it online. I am extremely disappointed with my BA experience and will never fly with them again. That is unfortunate for them since I am in the process of traveling around the world for the next few years while writing a travel blog and book. I will definitely publish my review and experience in detail, which I am sure will influence my readers and followers."
Nevýhody: "flight delayed over 1.25 hours because we missed our runway time due to being "unable to get a head count" of the people that are on board. This should be embarrassing for BA. And i don't understand how after all the security, boarding pass and passport checks that you do not have an accurate head count of your passangers. Thus I missed my connecting flight and had to wait over 4 hours for another and got a measly 10 Euros as compensation. Also, they don't even give water for free, and a 200ml juice costs 1.5 Euros which a) its bad juice and b) overpriced. All food you now pay extra for, and they didnt even make it in time to the last few rows so even if Id want to purchase something, I couldn't."
Výhody: "I was traveling alone with my baby. Everyone was very helpful"
Výhody: "Stewards were very friendly"
Nevýhody: "Need more opportunities for drinks, water. Did not board the back of the plane first."
Výhody: "Got there in one piece."
Nevýhody: "Older plane, no touch screen tv in head rest, no movies on demand, limited leg space"
Výhody: "Great experience"
Výhody: "Don't usually have a chance to fly BA in the USA. The flight crew were professional, courteous, and very friendly. They ALL looked so polished and well groomed. Some USA carriers should take a look. It makes a difference. Even their donning hats and putting on suit jackets on landing made an impression on me. Thanks British Airways."
Nevýhody: "Nothing Wonderful flight"