Výhody: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"
Výhody: "We really enjoyed this airline"
Výhody: "So so"
Nevýhody: "More care and warmth"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Attentive and friendly crew, leg room"
Nevýhody: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew was amazing"
Výhody: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Výhody: "Crew was very friendly"
Nevýhody: "Food was just not that great. Too many peppers in everything!"
Výhody: "YES--best airline for sure!"
Nevýhody: "Congratulations on achieving excellence."
Výhody: "The crew was polite and professional"
Nevýhody: "The food was disgusting The plane is dirty The bags are treated badly"
Výhody: "Qsuite is the best flight experience I've ever had by a long, long way."
Výhody: "i like the service of qa. its amazing."
Nevýhody: "none at all"
Výhody: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Nevýhody: "Short transit time"
Výhody: "Crew were very helpful and courteous"
Výhody: "Excellent entertainment very friendly crew"
Výhody: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Nevýhody: "I enjoyed their meal and services wanted to be Oliver Twist"
Výhody: "Just that the food is quite small but the variety is OK."
Výhody: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Nevýhody: "There is nothing in particular .. but i woud suggest .. more good food."
Výhody: "Staff was outstanding"
Výhody: "Access to entertainments"
Nevýhody: "CRYING BABY BUT I UNDERSTAND THOUGH"
Výhody: "Comfortable, on time"
Výhody: "I was surprised with the quality of gluten free meals served for me, it was well organised and taken care of where I never had to wait. My flight schedules were changed few days before departure by Qatar Airways, but only thing I had to do was to confirm that I have noted, my seats and all the rest of details intact, excellent."
Výhody: "Airport was pretty impressive,"
Nevýhody: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Výhody: "Comfy, good food, good service"
Nevýhody: "No internet. Limited movie options."
Výhody: "Food was far superior to any other airline food. As was customer service. Airline payed for a nice hotel during lng layover."
Nevýhody: "Clearing immigration in Qatar took about two hours. They had so many staff overal at the airport, but were super understaffed at immigration."
Výhody: "They printed all 3 of my boarding passes for my connecting flights when I first checked in, made me worry about less"
Výhody: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Nevýhody: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Nevýhody: "Airport hotel costs around 350$ No entry visa for layovers exceeds 8 hours as they announced The answer they’re not giving entry visas is you bought a discounted ticket!!"
Výhody: "Very crowded flight but still had room. Amazing and and easy to use entertainment. Super friendly staff. Comfortable seats. Exactly what I have come to expect from this amazing airline."
Nevýhody: "The food could use some work. It is still better than most other airlines but not as good as most high schools. However, you will not go hungry because they make sure that you stay and hydrated on their flights. I do dislike all the dogs that are allowed in planes. Now flights have babies crying coupled with dogs barking. Takes away from the overall ambiance that Qatar tries so hard to achieve."
Výhody: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Výhody: "The foods on the plane and the time as they said it happened I mean no delay."
Nevýhody: "The most thing the foods were hot and fresh."
Výhody: "Staff were professional, food was good and seats were comfortable."
Výhody: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Výhody: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Nevýhody: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."
Výhody: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Nevýhody: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Nevýhody: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Výhody: "Flight attendants were very efficient and really took care of us."
Nevýhody: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Výhody: "Amazing airline with excellent crew and ground staff ever willing to help!"
Výhody: "Qatar is not glitzy. Better than that, it was straightforward and relaxed and comfortable. Crew was pleasant and helpful."
Nevýhody: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Výhody: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Výhody: "The crew on the flight was excellent. They'll bring you pretty much anything reasonable you ask for. In flight entertainment options were many. I don't eat a lot of airline food, but the meals exceeded my expectations."
Nevýhody: "I am quite tall (6'5"/1.92m), the in flight comfort was brutal. It'll take my knees a week or two to forget the constant jamming from the seat in front of me. Otherwise, on boarding was well organized, but very slow. Sound quality on provided headphones was very poor."
Nevýhody: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Nevýhody: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Výhody: "The service was great"
Nevýhody: "Need to change date. They won’t allow it without a $600 charge. This is ridiculous and btw it’s 2 days away so why are u asking me about a flight I haven’t even taken."
Výhody: "Legroom, seat amenities, boarding process"
Nevýhody: "The crew could have been a bit more attentive, especially when clearing the service. I had an armrest dining tray which was very small and snug (same for the seatbelt as well) and it was hard to move with the tray still there. Also, Iwith fruit platter for meal, they served a side of fruit!"
Nevýhody: "Bad food and bad FA"
Výhody: "Very great!"
Nevýhody: "Very great time!"
Výhody: "Great customer service"
Nevýhody: "On time departure"
Výhody: "The Flight was awesome in all aspects, And the Seats were exceptionally comfortable"
Výhody: "Fast and efficient boarding process. Nice selection of movies."
Nevýhody: "Seats (economy) can always be more comfortable."
Výhody: "The whole Experience was Amazing. From Comfortable Seat, Great Flight Crew, Tastey Food"
Výhody: "The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent."
Nevýhody: "There was no movie but that is Ok. I just read"
Nevýhody: "Bus boarding... understandable due to the short-haul nature of the flight- but there was no lack of gates available."
Výhody: "Planecdmlty. Had the tow to myself! Food and crew excellent ."
Výhody: "The overall experience was great. The plane was clean and spacious. Entertainment and food was excellent. Flight attendants were courteous."
Nevýhody: "I did not like my seat as it was near the toilet which made my flight a bit uncomfortable. Possibly for those persons who do not sleep throughout the flight, more can be offered. Maybe the flight attendants can walk around more to check on passengers as it is A very long flight."
Výhody: "Nice clean plane. Pleasant crew."
Výhody: "Service and food is always great!"
Nevýhody: "3 out of my 4 flights through China Air were delayed. This was strike 3. You know its not easy having to rearrange a pick up ride ever time your flight is delayed 2 HOURS. Once, twice, fine. But three times?! Ridiculous."
Výhody: "Better service and food than recent USA experience China Airlines at LAX had me sign a statement that I knew I may be denied entry to destination Indonesia, as told required exit ticket which did not have...was not asked anything at indo immigration, customs, etc a breeze"
Nevýhody: "Too small seats I believe Kayak info was China Airlines allowed 55 lbs checked - China Airlines site says 50....so May be important to travelers to do their own verifications..."
Výhody: "Even for a short flight there was a nice meal! Fantastic!"
Výhody: "The food they served was very good."
Výhody: "good it was not a long flight."
Nevýhody: "The crew was a bit negligent. They passed me when serving the food just because the aisle seat passenger next to me was served his special meal earlier, so they did not notice that the passenger at the window seat (which was me) had no tray in front of him when running the regular meal service. Isn't this sloppy !? Problem is that once they passed you, it's hard to get their attention, as they are always in a hurry, and not looking over the cabin just to check if someone needs something or wants to call on them for any reason, and there are no attendant calling buttons available. So you have to wait until they come by your seat again. Finally I got my meal with apologies 15 minutes later, but the experience was already ruined and the negative impression built.. Also, when departing from Taipei, the boarding process was a bit disorganized, compared with the one we had in Vancouver. As for as the entertainment, the LCD monitor at my seat was pretty worn out, with very poor contrast, making it difficult to watch a movie or read information. Same airline with two opposing experiences: Vancouver-to-Taipei very good, Taipei-to-Manila: poor."
Nevýhody: "Staff treatment, food, cabin pressure was off"
Výhody: "Recent movies were available. Enjoyed the personal screen with games and options to keep entertained."
Nevýhody: "Originally, I had 2 flights scheduled from Myanmar to SF. One connecting flight from Yangon to Taipei, then from Taipei to San Francisco with a 7 hour lay over in between. Not too bad. 3 weeks before my vacation to Myanmar, China airlines moved my return connecting flight from Yangon to Taipei a day early, which meant I would need to cancel hotel reservations in Yangon and would be stranded in Taipei overnight. I called China Airlines and the only option was to move my 2nd flight a day early. No apologies or reason why my connecting flight was changed a day earlier."
Výhody: "cheap ticket will put you in seats that are in the very end of the plane where you will feel most of the turbulence."
Nevýhody: "you will be the first to go inside and come out last. food is not impressive at sll!"
Výhody: "Nothing!. My brother and I got to the Airport 45 mins before the Check In Counter Closed but we didn't make it Thedue to the fact that we had a flat tire unexpectedly so my flight was cancelled and rescheduled to January 10, 2018 and paid extra $480.00 including penalty. If the Check in Counter did not close early, I could still be able to check in on time while there was still 45 mins remaining."
Nevýhody: "The Check in Counter closed early while there was still 45 minutes remaining."
Výhody: "Crew was great. Food was okay. Great comfortable Flight"
Nevýhody: "Dis not get my sheets or pillow for the reclining seat. Movies are limited"
Výhody: "Flight was fully booked and we had a tight connection, but everything went smoothly."
Výhody: "Food was good and brought out and cleaned up promptly. Seats were comfy for economy. Flights were timely."
Nevýhody: "Nothing that China Airlines could control. Mostly issues with Manila NAIA airport."
Výhody: "Crew was excellent."
Nevýhody: "kind of an old airplane. Food tray was broken. Display was not functional."
Výhody: "Extremely well organized...very inpressive.From the check-in desk to the boarding crew."
Výhody: "Flight left on time landed on time. Boarding was as smooth as could be expected. All in all a very good flight"
Výhody: "Restrooms were clean. Had 2 empty seats beside me - excellent"
Nevýhody: "Earphones were bad bcoz no sound could be heard. Stewardesses were too busy or could not understand english"
Výhody: "Great service. Terrific crew."
Výhody: "EVERYTHING WAS SMOOTH AND QUICK"
Nevýhody: "ONLY WATER TO DRINK WITH THE FOOD NO ORANGEJUICE APPLE JUICE OR COKE OR 7 UP"
Výhody: "Decent sized seats with legroom"
Nevýhody: "No individual entertainment displays"
Výhody: "Staff were extremely efficient. Food service was too."
Nevýhody: "Second meal was not up to par with the first meal. Movie selection needs improvement; only found one of many to watch."
Nevýhody: "Horrible seating, entertainment needs to be updated. Customer service at counter not so good."
Výhody: "No issues, no delays, food and services on par."
Výhody: "Crew was impressive. Very efficient with exceptional customer service and appearance."
Nevýhody: "Food was awful. Flight was 1hr late"
Výhody: "Staff and crew were nice and courteous to passengers."
Nevýhody: "Digital Screen are too small. Video quality is not good."
Výhody: "China Air did a fine job overall. SFO TO Bali. The food was ok and the movie selection was a little short for newer stuff. But all and all for the price = good."
Výhody: "Very disappointing because we didn't get our luggage up to now"
Výhody: "Overall, it was a complete service. Crew was attentive, good entertainment, even though it was a short flight they offered pillows and blankets; nice experience."
Nevýhody: "I understand they prepare the food according to the region where the flight takes places, but maybe they can have a different option for those who enjoy more western food when flying in Asia, or vice-versa ."
Výhody: "turbulence not bad."
Nevýhody: "Lady passenger arguing for 20minutes with 3 fight attendants about her luggage not being near her seat, because bins were full. she should have been kicked off plane. i kept getting bumped on right shoulder every 8 minutes by people walking up or down aisle. so, no sleep."
Výhody: "Entertainment like new movies are great to watch"
Nevýhody: "Crew must be aware that some passengers only speak & understand English."
Výhody: "Staff and service was great from Sapporo to Taipei. Only because we got upgraded"
Nevýhody: "Can't complain about the free upgrade and also the service was excellent from Sapporo to Taipei. Crew and staff was great. Food not so good."
Výhody: "Flew Business and the seats and the service were excellent as expected. The food was OK. Good price for business class."
Výhody: "Entertainment - good choices of movies and newer LCDs."
Nevýhody: "Compared to Delta where they proactively offer unli cocktails and drinks to business class and comfort, I've never had one offer in my return trip. Had a technical malfunction twice which caused me to miss my 7am connecting flight by 2 mins. The next plane didn't even bother to wear for 2 mins even if they caused the delay. They gave a 250NT lunch voucher and asked to what til the next flight in the afternoon. That was the longest flight I experienced coming from New York."
Nevýhody: "missing baggage"
Nevýhody: "Chose western style dish, not very good."
Výhody: "Flight attendants was prompt and courteous."
Nevýhody: "Food was okay."
Výhody: "Movies and screen"
Nevýhody: "Flight delayed. Crew doesn’t speak good English"
Nevýhody: "Food, comfort"
Výhody: "Really good food, good movies, overall nice feel."
Nevýhody: "Chairs are a bit tightly packed, but not too bad."
Nevýhody: "being treated like a drug dealer at the boarding gate #312 and having passport / boarding pass checked several times"
Nevýhody: "Have yet to arrive"
Výhody: "Boarding was on time. but food was very bad."
Nevýhody: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Výhody: "Food and entertainment"
Nevýhody: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Nevýhody: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."
Výhody: "Overall experience"
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Nevýhody: "The seats are cramped just like any other airline."
Výhody: "Efficient and clean with decent size seats but not to the standards of the MIddle eastern airlines. Good if compared to a intra-europe flight."
Nevýhody: "Seats we’re tight and not what’s expected these days for a night flight over three hours Internationally."
Nevýhody: "Many liked the food. It just wasn't to my taste!"
Výhody: "Entertainment was great, crew were polite and attentive"
Nevýhody: "Not enough leg room for anyone over 6ft tall"
Výhody: "Service was very good, an excellent selection of entertainment to stay distracted during the 13 hour flight, and a reasonable rate for the flight."
Výhody: "Great service. Great food. Comfortable flight both ways"
Výhody: "Everything was good"
Nevýhody: "All good"
Výhody: "Comfort, food, staff, everything"
Nevýhody: "On our way back to US, we were kept in a small area with no air conditioner for one hour."
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Nevýhody: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Výhody: "Great entertainment, headphones, booze and food"
Výhody: "Things that I liked I expected - we take it for granted: crew must be polite, boarding - efficient, leg room is normal."
Nevýhody: "Even in business class leg room is not ample, aircraft seems to be quite old, inside is well scoffed and scratched, my foot rest couldn't be raised or extended, no personal ventilation, temperature is interchangeably too hot or too cold, movie choice is far from awesome"
Výhody: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Výhody: "Overall an excellent airline. Young fleet of planes. Curious service and crew. Excellent selection of enertainment"
Nevýhody: "Seat pitch is 31", too small for 6'4" male. Food during this trip and the inbound flights was nom-edible"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Avoiding my to go Israel Delta monopoly is fading"
Výhody: "It's an international flight and they don't offer other food alternatives."
Výhody: "food was good, good entertainment, comfortable seating"
Nevýhody: "service was slow and inefficient"
Výhody: "We were hesitant about flying Turkish Airlines. In the past they have had bad reviews and there had just been the terrorist bombing at the airport. But the flights to Croatia were cheap so we bought. The food was great and plentiful. Staff were very polite. We had a night flight to Istanbul and both my wife an I were able to stretch out in empty middle rows seats and sleep. I would definitely fly them again. They are very underrated."
Nevýhody: "On the flight back our seats did not recline."
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "There were great entertainment options, which is really important for such a long haul flight."
Nevýhody: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
Výhody: "Once on board, the service is very good!"
Nevýhody: "Very long lines and long waiting time to check in."
Výhody: "They made us take a bus from the landing plane to the terminal, and it was very very cold outside. Then they made me stay in Istanbul for 6 hours without any type of food credit, unlike most major airlines. Refused to give me the food I'd ordered ahead of time because of dietary restrictions, and only one member of the crew ever cared...the rest were constantly frowning. To top it all off, they lost both my bags and didn't offer compensation"
Výhody: "As compared to other intl flts I think leg room should be improved. Secondly the tv module system has problems in both leg of flts the system was jammed and would not go to next step. Very limited choice of Indian movies"
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Nevýhody: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Výhody: "Klm's consistantly high standards in everything they do."
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Výhody: "Boarding was quick and flight was calm"
Nevýhody: "The coffe and breakfast."
Výhody: "Just as I expected. And I made my last connection easily."
Výhody: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Nevýhody: "Food quality was not so good."
Výhody: "Crew was friendly"
Nevýhody: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Výhody: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Nevýhody: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Výhody: "The flight was smooth, the service was friendly, and the food with plentiful."
Nevýhody: "Too much activity in the cabin during the flight."
Výhody: "Food provided, staff kind"
Nevýhody: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nevýhody: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Výhody: "Best airline in the business quick efficient and outstanding service What else can you say"
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Výhody: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Výhody: "Efficient boarding system, clearly signposted. Professional staff"
Výhody: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Výhody: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Nevýhody: "Except for the man next to me - great!"
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Výhody: "Good selection of movies."
Nevýhody: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Výhody: "Good flight, very attentive crew."
Výhody: "Good flight, arriving well on time."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Nevýhody: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Výhody: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
Nevýhody: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
Výhody: "Left ontime and service was excellent."
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "Short flight with good communication."
Nevýhody: "Nil to complain."
Výhody: "Very friendly staff"
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Nevýhody: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Výhody: "Everything - Checkin, crew, food, entertainment"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Nevýhody: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Výhody: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Nevýhody: "Very slow service. I wanted to by several goods from duty free. But crew served only first 20 rows of aircraft."
Výhody: "It was very comfortable"
Nevýhody: "The crew was great"
Nevýhody: "The flight was very delayed. We sat on the floor because there was not enough seating. We eventually had to squeeze into buses and drive around the tarmac to find a plane. We lost 5 bags in the process but eventually got them 2 days after arrival. the bags did not show up when we originally were told they would."