The crew was fantastic. They did their utmost to accommodate our needs throughout the flight. Definitely Singapore Airlines is the best.
Singapore airlines should update their meals plan for “Hindu NV”. I felt like it was not the best choice we had!
No pillow provided, crew very friendly
Everything is excellent eventhough our flight was cancelled. They provide us accomodation in the hotel and food. I understand why the flight was cancelled and I’m glad they did cause it’s for our own safety.
Excellent service, the food was delicious and the inflight entertainment full of options for varied taste.
Výhody: "The service was outstanding! All of the flight attendants were amazing!"
Výhody: "New aircraft"
Nevýhody: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Výhody: "Crew very polite and friendly"
Nevýhody: "Crew forgot to bring me things twice so I had to ask another crew member on both occasions."
Výhody: "Three of us were sitting separately. Airline is able to accommodate us so that we get to sit together in a section where there is extra leg room."
Výhody: "Great seating"
Nevýhody: "Free internet in long flights"
Výhody: "Crew were helpful and attended to any needs that we requested. As I am a big person the seat is never that comfortable but Singapore Airlines seating is more spacious than other companies I have flown with."
Nevýhody: "The food was not too attractive, better variety of main meals"
Výhody: "Everything is perfect, the crew services are very warm and professional, I strongly believe that Singapore airlines is the best in world as I tried many airlines but I don’t see like their them, I will strongly recommend and I will be their customer for any flight to Far East inshaallah."
Nevýhody: "I recommend if they can provide paid massage service ( not complementary)at the suits class for long trip because there’s enough space to do it , I’m very glad to congratulate them for the level of service they reached ."
Výhody: "Average flight"
Nevýhody: "Seats on this aircraft have very upright seats. Not very comfy"
Výhody: "Friendly crew and spacious."
Nevýhody: "Food could be better"
Výhody: "Food was pretty good. Loved the Weiss ice cream bars"
Nevýhody: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."
Výhody: "Basics are covered. TV screen is big but otherwise nothing special."
Nevýhody: "It is so annoying they want you to pay an extra $20 to pre book any seat. If you need the extra $20 that much, charge me in the original fare! Don't nickel and dime me. At check in they couldn't even get my child seated beside me although a change was made last minute at the gate. Every other airline I've flown recently was better. Sri Lankan and Emirates FAR better service."
Nevýhody: "Ran out of options for dinner and could not eat the macaroni cheese they had on offer, so got 2 small packets of nuts instead...international flight running out of food options? Pretty slack. A part of the interior wall fell off onto my foot upon take off and I had to hold it in place for a while until a hostess came....doesn’t give you the best feeling when the plane starts breaking on take off. One of the male stewards was appalling towards a young mum I sat next too...too the extent of giving her dirty looks because she spilled a bit of water on the seat and then told her she had to pack everything away she was using, including the baby wipes! I stepped in and told him how this was not ok and all other staff members were helpful and he was making this Mum upset. He should not be working for such a people friendly reputable airline! Maybe Jetstar instead! Was appalled at the entire flight to be honest!"
Výhody: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Výhody: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Nevýhody: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Nevýhody: "Boarding didn’t give priority to passengers with children"
Výhody: "Spacious and comfortable bed."
Nevýhody: "The food wasn't that great. Average at best."
Výhody: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Nevýhody: "None that I can think of"
Výhody: "Great service"
Nevýhody: "The seats and there is not much leg room"
Výhody: "Natalie is a friendly cheery diligent flight attendant who needs special mention. (Sigapore to Brusane fight 6.1.18)"
Výhody: "Was very old plane but was good"
Nevýhody: "Food and crew was well"
Výhody: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Nevýhody: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."
Nevýhody: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Výhody: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Nevýhody: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Nevýhody: "The seats and entertainment system on our flight were in need of an upgrade. The seat padding was well worn and uncomfortable. The entertainment system is one of the old “pop-out the remote from the armrest” ones with a very average interface and display."
Výhody: "The hot towels twice during the flight was great"
Nevýhody: "Really just the food"
Výhody: "The friendliness of the staff, the food and overall the experience."
Nevýhody: "That our bags weren't check in all the way to SEA"
Výhody: "Singapore service is always outstanding"
Nevýhody: "temp on plane was freezing and even two blankets did not suffice. Everyone was really cold."
Výhody: "everything, excellent job"
Výhody: "Amazing plane and crew!"
Výhody: "Fast boarding"
Nevýhody: "Hot cabin. Chairs makes so much movement when the back of the chair where the folding table is moving. Chair movememt of the seatmeat is felt in the same rows of seats."
Výhody: "again, the crew anticipated our needs"
Výhody: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Nevýhody: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Výhody: "Friendly staff, excellent customer service, great food"
Výhody: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Výhody: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"
Nevýhody: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Výhody: "The ground staff in Sydney!"
Nevýhody: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Nevýhody: "The video screens need to be upgraded"
Nevýhody: "Same food options as previous flight Not as many movie options as the longer flight"
My experience at checkin counter at Amritsar airport was not good. The lady at the desk didn’t allow me to carry 1 kg extra in carry on trolley. In 15 years of flying experience with different airlines, trolly weight was checked for first time. Looks like Qatar Airways has different rules based on the countries.
Provide for FOUR hours Journey time and some entertainment in the flight. Thanks
That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
This is the worst flight experience
Výhody: "Crew professional. Clean. Safety and security and health prioritized."
Nevýhody: "food could have been better."
Výhody: "The crew was very good. Seat was comfortable."
Nevýhody: "Running water in the bathroom."
Výhody: "Another confirmation of excellent QA service."
Výhody: "They help get passengers to seat and with their luggage"
Nevýhody: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "There are very friendly"
Nevýhody: "Just continue the better services"
Výhody: "Good flights"
Nevýhody: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."
Nevýhody: "Lots of noisy babies / young children"
Výhody: "Crew as very helpful"
Nevýhody: "passenger seated next to are rude"
Výhody: "The crew was friendly."
Nevýhody: "The food was horrible."
Výhody: "professional and courteous staff. Food is even better than a Lufthasa flights"
Nevýhody: "All the food was terrible breakfast lunch and dinner I was sick from eating chicken I started vomiting as soon as I was on my way home , please serve better food , food tastes like factory junk , please offer cold drink and cold water or least ask if you would like ice, all the cups for the beverages was small, seating was very uncomfortable not enough room especially if you sitting next to a large person they kept elbow me and taking up my seating , I was so miserable on a 16 hours flight on Qatar to LAX , very bad experience , please do better, also staff was not friendly"
Výhody: "The Crew were excellent, friendly, professional and attentative."
Nevýhody: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Výhody: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Nevýhody: "No comment."
Nevýhody: "All was well, thanks"
Výhody: "Attentive crew. Good selection of meals excellent wines"
Výhody: "seat space with leg room."
Výhody: "Qatar is awesome. Amazing service and great new planes."
Nevýhody: "All good"
Výhody: "Nice airplane, great crew."
Nevýhody: "Beef stroganoff was terrible"
Výhody: "I got free internet on this flight: sponsored by Ooredoo. You can get 8MB for free! Breakfast was good quantity"
Nevýhody: "Entertainment Oryx One, lunch quantity aswell. FPML had one tray, VJML and AVML had the same packed wrap."
Výhody: "Crew were very helpful and courteous"
Výhody: "From the exceptional lounges to the cleanliness of the plane, the food options in business class and the flight attendants , Qatar Airways was excellent"
Nevýhody: "The only issue was the movie options for the Hollywood options. There should have been more newer releases for such a long flight."
Nevýhody: "Nothing it was great"
Nevýhody: "Service is always bad. This time from bag, all electronics have been stolen. It is 200$ worth things have been missing from my baggage."
Výhody: "outstanding crew -- particularly one flight attendant."
Nevýhody: "Length of flying time -- not airlines fault. Could be more space"
Výhody: "Quick boarding, good entertainment choices."
Nevýhody: "Food is below average. Very salty tofu salad, and they keep giving the same food in every leg."
Výhody: "Cabin crew including the ground staff were awesome in providing best of its class customer service. Food and entertainment onboard was really good."
Výhody: "Qatar has one of the best service in the world"
Nevýhody: "Nothing that I ca th think off"
Nevýhody: "Such an uncomfortable flight. Poorly organized, was a total chaos. Will never fly Qatar again!"
Výhody: "Stopover in Doha fun. The people are so friendly."
Výhody: "Service great and on time"
Nevýhody: "Lounge in Cape Town was bad."
Výhody: "Nothing. Despite booking Qatar Airways for both legs the transfer distance is incredibly far. Only just made connecting flight!"
Nevýhody: "Why does it take 2 hours to get all passengers on board? Why only one exit/ entry point to board/ disembark for an Airbus 440? The mist inefficient organization of passenger logistics you can imagine Hopeless airports..useless Airlines"
Výhody: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Nevýhody: "I could not check myself online! so i could not select the best seat."
Výhody: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."
Výhody: "it was nice on the plane the guests were professional"
Nevýhody: "before boarding the officials lacked professionalism"
Nevýhody: "Transit time was too close with my connection"
Výhody: "Stewardess (Thai origin) - can't recall her name... Simi something or another... was very helpful... great experience!"
Výhody: "Flight was good. Cabin crew very good. Food good."
Nevýhody: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."
Výhody: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Výhody: "Very nice service"
Výhody: "Boarding on time. Crew was very nice except food option."
Nevýhody: "My wife didn't get veg food she is looking for. We asked crew and they said they don't have."
Výhody: "Overall the flight was great"
Výhody: "I will fly Qatar again"
Nice flight. Always love to fly with Emirates
I would say that Emirates rates high in every category. If I could fly with them on all my international flights, I would not ride with any other airline.
Výhody: "Everything, one of my favourite airlines"
Výhody: "crew was good but seat was too narrow, and there are too many little kids near us."
Nevýhody: "do limit the number of passengers with little children and don't put senior citizens near them."
Výhody: "Seats comfortable. Entertainment was extensive. Food was good!"
Nevýhody: "Landing was rough!"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Of the enormous amount of entertainment available, even I found something to keep me occupied."
Nevýhody: "Perhaps boarding."
Výhody: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Nevýhody: "Nothing negative about this flight."
Výhody: "Friendly staff at boarding and on flight. Very attentive."
Nevýhody: "Food was not as nice as other airlines and my 11 yo daughter was only provided normal adult meal. For full service airline actually went thirsty - constant water should be a given."
Výhody: "The other services was okey"
Nevýhody: "The checking in at the airport terrible"
Výhody: "I loved the entertainment choices and the food wasn’t bad"
Nevýhody: "The crew wasn’t exactly friendly. They seemed really tired and as if they couldn’t be bothered with us."
Výhody: "Great food and entertainment and the service was exceptional."
Výhody: "Flight attendants were very friendly and helpful."
Nevýhody: "poor service . Unresponsive cabin crew"
Výhody: "The departure & arrival time. A fantastic price that included an excellent meal there and back, 30k luggage quota, entertainment that lasted throughout the duration of the flight. It just seemed seamless and felt like it didn't take that long to get there. I will definitely be catching this flight, every time I return to NZ"
Výhody: "Footrest would make the flight just perfect."
Nevýhody: "No footrest. Makes it a little uncomfortable for short people."
Výhody: "I was upgraded to business class. Very nice"
Nevýhody: "Poor service, host lied when queried on arrival documentation to avoid doing anything. Second person we asked was helpful and answered immediately. Plane was two hours late with no explanation or communication. I did not expect such a poor level of service and it my worst experience with emerits."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Late boarding. Thought I was flying emirates and turned out to be Qantas. Seats not as comfy. They lost my luggage. Took 2 days to get it back."
Výhody: "Sorry...pushed a button the it disappeared. Will try again... As always, returning home from an international two week trip is always thrilling but exhausting. The hours of travel seem slow. My half table of Advil PM worked wonders though. Gracious service, always willing to help myself and those seated around me. Clean bathroom facilities. Overall, I'm thrilled to be home safely."
Nevýhody: "I picked slimly through my food. Nothing seemed too appetizing. The entertainment options were a bit difficult to navigate. Choices were a bit limited as well for a long flight."
Výhody: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
Nevýhody: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
Výhody: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Výhody: "Great legroom, quiet plane, seat free next to me"
Nevýhody: "Not much"
Výhody: "I liked the service but the problem is carry on bags"
Nevýhody: "Carry on bags they're taking my small bags I don't like it they did to cargo"
Výhody: "The flight didn't feel long at all since I was very comfortable throughout. They offer good on-flight services and an endless list of movies to watch. I give this 9/10."
Výhody: "Food is good, inflight entertainment is good, and even though the flight is long, Emirates does a good job inflight."
Nevýhody: "29 passengers were arriving in JFK from MSP, a flight that was delayed due to ground staff issues at JFK (which means that Emirates' partner airline had some issues?). Plane was delayed but we landed just in time to make the connection or so we thought. After running through the terminal, we saw our plane attached to the gate for 53 minutes(I have pictures to show) but Emirates gate staff said the flight is now closed, and didn't let us board the flight. They didn't help us rebook our next flight, or pay for hotel or transportation. And some of us couldn't fly for 2 days because they were overbooked on their future flights. And that's what really happened - Emirates was overbooked for our flight, and conveniently used the excuse that they didn't know our flight had landed in JFK (seriously), and their ground staff was totally non challent about it. They asked us to call the partner airline to rebook, who instead asked us to call Emirates. 4-6 hours of calling for most of us in the middle of the night. Emirates has social media presence on Twitter & Facebook but it's like chatting with a wall. Its 100% useless and waste of time, and I have asked them where I can send my complaint but they won't respond."
Výhody: "Service is excellent and I really enjoyed the musicians while waiting to bord the plane"
Výhody: "Everything was great. Flight crew was fleindly. Can't really be bored with so many free movie selections."
Nevýhody: "Nothing to dislike to be honest. Overall experience was amazing. Emirates is a great airline."
Nevýhody: "16 hours transit in dubia without any service."
Výhody: "The plane was wonderful. Even in Economy, the seats were very comfortable with lots of room, both leg and seat. It felt like I was in Business Class of any other airline I've been on."
Nevýhody: "My flight had a luggage limit of 30kg, which sounds good, until you find you pay per kilo, not per piece when you're over."
Výhody: "First time flying in double decker plon"
Nevýhody: "I would have been happy to receive points for travel on star alliance"
Nevýhody: "1.45 hours connection time in Dubai was hardly sufficient. Had to run through main terminal. Despite being in business class, no special service to bring us to the gate. Not good enough frankly."
Výhody: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Nevýhody: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Výhody: "Compared to other airlines, especially trips to and from Europe, this one was great! I will try to fly Emirates every time! I especially appreciated the variety and abundance of choices for entertainment. Eight hours just flew."
Nevýhody: "As far as a reasonably priced economy flight, I can't think of a think. Of course, I'd always like a bigger seat but even those were better than most."
Nevýhody: "Long walk from flight to the immigration Tooo tooo long"
Výhody: "Overall good"
Nevýhody: "No Tamil movies"
Výhody: "Excellent food, good timing of food, drinks, etc. helpful flight attendants who were efficient and not overbearing."
Nevýhody: "The plane was very cold when we got on, and it was difficult to get a blanket. It was also very cold when landing when we were required to give our blankets back!"
Výhody: "Entertainment was very good. Enough variety to pass the time."
Nevýhody: "The aisles were blocked a lot of the time making it hard to get to the toilets."
Výhody: "food courtesy boarding"
Nevýhody: "Not even sure how you got my email address!"
Výhody: "Entertainment is good"
Nevýhody: "Terrible food and service"
Nevýhody: "Flight from Dubai to Delhi could use better TVs, more modern quality and food as well"
Výhody: "A passenger was felt sick ( breathing problem?? ) and crew members were very responsive to attend to him, by bringing in O2 bottle etc. Very impressive."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "It was ok."
Nevýhody: "Need more leg room. Cramped for 8 hours is not a good thing"
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew helped my parents with physical disabilities through the whole flight. Super grateful"
Nevýhody: "This flight often arrives late so it is difficult to get to your hotel"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The crew"
Nevýhody: "Boarding by rows and not like cows all at one time"
Nevýhody: "They charged about $230 to convey my skis, compared to about $80 for the first bag. This is such ab unexpectedly big difference as to be a trap. Swiss Air are, in my opinion, con artists. Do not fly with them."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Nevýhody: "The screens would freeze for all the people around. The connecting flight had 50 minutes, however there was another security check and gate was quite far, everything had to be done in a hassle and we were nervous throughout regarding missing the flight."
Výhody: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."
Výhody: "Very positive experience."
Nevýhody: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Výhody: "Very attentive staff, good food and drinks."
Nevýhody: "We paid for upgraded seats that were still very tight."
Výhody: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Nevýhody: "Short flight with no entertainment, no means to charge devices."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "The way the movies, needed extra parts. No touch screen"
Výhody: "The planes are clean and relatively comfortable."
Nevýhody: "Extremely rigid rules. My flight was the day of the blizzard in Boston, Tues, 3/13. Despite 5 calls to Swiss to reroute me out of Montreal, an airport I could actually get to, they would not relent. I finally just drove there and a really nice agent changed my flight since Logan was closed and all public transport was shut down. Even if my scheduled flight from boston wasn't canceled (I have no idea) they were incredibly unhelpful about the fact that I physically could not get to logan in time for my flight. (Mass DOT was asking everyone to stay off ALL roads). THEN on the way home, they would NOT let me fly back to Montreal where my car was!! WAY TOO RIGID RULES. Screw the customer!"
Výhody: "Great service & lots of room to sleep"
Výhody: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Nevýhody: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"
Výhody: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."
Výhody: "It was okay. No complaints. I appreciated that I was given a seat near the front to run and make my next flight."
Nevýhody: "my ticket was changed and messed up and could be due to language and understanding, I ran a lot to get to my flight and had to go back and forth between the check in line and ground force and wait out of line until a resolution was found."
Výhody: "Crew was friendly. Food was good"
Nevýhody: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Výhody: "entertainment was fine"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Nevýhody: "no entertainment at all."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Went great, no complains"
Nevýhody: "HOT turkey sandwich"
Výhody: "Nothing! It was the first day of our honeymoon, and it was ruined by Swiss."
Nevýhody: "This (attempted) flight was like living a nightmare. The aircraft had a problem with the A/C, so we sat in the extremely hot aircraft on the tarmac for 2 hours while they tried to fix the problem. Then, when we were finally told that the aircraft could not fly, the Swiss staff said that we were "not allowed" to leave the aircraft. After stressed passengers confronted the crew demanding to be let off the aircraft, we went back into the terminal to wait for hours in line as just two Swiss staff filled out hotel vouchers by hand for over 200 passengers. Adding insult to injury, we were then told to wait for a hotel shuttle at the curb, despite the fact that the shuttle had stopped running hours earlier at midnight. I didn't fly to Switzerland until the next day, losing hundreds of dollars on a missed hotel stay in Zurich, and travel plans. And it was an awful start to my honeymoon. The way the Swiss staff treated us was unconscionable and insulting. They have not responded to my several written complaints, so maybe Kayak can help!!!"
Výhody: "Quick boarding"
Nevýhody: "Terrible flight had to delay few times , we had to wait inside in the plane for more than 2 hours , they had me to check im my carry on in geneva layover even i had a personla stuff inside and with no lock , rude crew i never even fly with suiss i had toncome back with lugthansa because they had to delay the flight again"
Výhody: "That I was going to Florence."
Nevýhody: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Výhody: "mtl to Zuric was t"
Výhody: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Nevýhody: "Entertainment system is limited and touchscreen was not calibrated so I had to use the handset."
Výhody: "The crew was nice, the movie selection was good."
Nevýhody: "More space in seats"
Výhody: "The service, comfort. Flight was 20 minutes early, our luggage came out quickly. This was the first flight for us on the dream airline in business. It was fantastic."
Nevýhody: "Qantas always gives great service"
Výhody: "Entertainment was very good. Crew was professional and efficient."
Nevýhody: "The seat had no lower back support and was really uncomfortable."
Výhody: "Had 3 seats to myself as plane wasn’t full."
Nevýhody: "Long walk from connecting flights at LAX and incorrect gate number on schedule, necessitating even more walking. Exhausting before even getting on plane."
Výhody: "The crew was very friendly and attentive. The entertainment options were excellent. The food and drink options were pretty good."
Nevýhody: "Better power options (universal plugs/power)"
Výhody: "All as expected."
Nevýhody: "Crew could have been more pleasant."
Výhody: "Staff were friendly"
Nevýhody: "WiFi was intermittent and if Qantas is going to rely on us to bring the equipment then they better get the service reliability right. I don’t see ticket prices or wine quality improving by passing entertainment infrastructure on to us..."
Nevýhody: "They didn’t leave my food. They took it away."
Výhody: "Crew was great! food was good entertainment was good"
Nevýhody: "Economy seats very small and uncomfortably. Unable to get any rest on 14 hour flight. I will pay extra next time but online description made it sound better than was"
Výhody: "Very smooth, on time boarding. Food quality"
Nevýhody: "The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!"
Výhody: "Excellent seat comfort & entertainment options. Food was average."
Nevýhody: "No vegetarian meal options"
Nevýhody: "In flight wifi and entertainment didnt work"
Výhody: "Qantas staff unfailingly helpful and courteous."
Nevýhody: "A more suitable lunch that could be eaten more easily , the quiche in a fidley box and nothing to w eat it on was trying."
Výhody: "They gave us food vouchers and snacks for our delayed flight. The choice of movies available was great. the flight attendants were nice."
Nevýhody: "Our international flight was delayed by over 2 hours. When we called to rebook our connection flight from Brisbane to Cairns, the agent on the phone told us they were unable to help us. The online website also did not allow us to rebook. When we got to Brisbane, the only flight remaining for us was a flight 2hours later with connection. Also, the phone jack was so poor that half of the time you couldn’t hear the movie."
Výhody: "Pillow and blanket made the trip much for comfortable"
Výhody: "Everything about Qantas is good. No complaints at all. Staff fantastic - friendly and helpful."
Nevýhody: "Nothing to state here."
Výhody: "Efficient loading & unloading. Flight was on time."
Nevýhody: "Seats were way too close together!!"
Nevýhody: "They only offered pretzels."
Nevýhody: "Flight attendants and staff were extremely rude and condescending"
Výhody: "Outstanding service and a nice mid day snack."
Nevýhody: "Ride a bit bumpy due to rain and cloud cover descending into Brisbane."
Nevýhody: "The flight was cancelled due to technical difficulties. But the airline did not plan ahead and was understaffed to take care of the individuals on the airline to speed up the process of waiting in lines. They knew we were coming and still only had 2 individuals on staff to take care of hundreds of people so the lines were longer than needed to be. Poor planning and accommodating of individuals during this time has made me not want to fly with this airline again."
Nevýhody: "Flight turned around after being in the air for two hours. No compensation was provided for the incovinevnce. rebooked on a Virgin flight. I want to be refunded for the qantas flight."
Výhody: "The movies would not play until two hours outside of LA."
Nevýhody: "my wife and i were subjected to very harsh treatment at check in...we were harassed over being 100 grams overweight on a check in bag...100 grams... both flying on a paid business class ticket."
Výhody: "They made it tolerable, and made us feel comfrotable on this 13.5 hr flight."
Nevýhody: "Noisy conversations of people waiting to use the toilet."
Výhody: "crew was great"
Nevýhody: "my console didn’t have sound but other than that it was excellent"
Nevýhody: "I was not able to board the plane and was told that I needed to apply for ETA. I did and was not able to do it online. Then I needed to call the embassy about a required visa as a visitor. None of this was presented before. I have not traveled to Australia before, so I had no idea this needed to be done. As of now I am still at home trying to find a solution to this requirement."
Výhody: "In flight crew"
Nevýhody: "Disregard for chosen seats and unwillingness to reinstate them."
Výhody: "Staff were very friendly and helpful."
Nevýhody: "First of all, they gave my boyfriend and me separate seats when I checked in online. I called and they said I had to sort it out when we arrived at the airport and they'd leave a note for staff. But when we got to the airport we were told they couldn't do anything because they can't move assigned seats even if the person hadn't checked in yet. Thankfully they managed to find us new seats at the gate. The gate was a bit ridiculous. It was at the far end of the airport and we had to take a decent bus ride to get to the plane. Once we all piled out of the buses, they still were t ready to board so we all had to wait in a line. The plane ended up leaving about an hour and a half late due to the location of the gate and the slow boarding process. Also, we checked in online but there was no expedient bag drop line for people already checked in, so we had to wait in a very long line to drop off our bags."
Výhody: "Crew were wonderful 5 stars."
Nevýhody: "Food soggy. Legroom is my biggest bug bear. Really appalling."
Výhody: "Checking in and bag drop process was the simplest and hassle free!"
Nevýhody: "The flight cleanliness and food options could be improved. Some staff were super friendly while others not so much."
Výhody: "Crew was friendly and lots of entertainment choices on the flight"
Nevýhody: "I checked the flight prior to going to Auckland airport and all showed on time, by the time we cleared immigration and were in the airport we were notified of a six hour delay due to mechanical issues. I realize these things happen, but earlier notification would have prevented an 8 hour stay in the airport. The seats are pretty close together for a 3.5 hour flight. After hearing a lot of positive comments about Qantas, this was not a great first impression"
Nevýhody: "I was not able to check-in on my mobile phone. I was not able to check-in at the Kiosk. I had to check my carry-on bag all the way through to Los Angeles."
Výhody: "Loved the leg room, kind attendants, great meals."
Nevýhody: "The technology malfunctioned the entire flight. It was less than ideal."
Nevýhody: "My headphone jack did not work so i could not watch anything on the TV for the entire flight"
Výhody: "Everything on time."
Výhody: "Good food, movies and just 10x better than discount airlines"
Nevýhody: "Flight was delayed and then didn't board on time"
Výhody: "Everything was wonderful, the crew were all very polite and boarding went very smoothly."
Nevýhody: "No complaints."
Výhody: "boarding was quick and efficient"
Nevýhody: "seats were incredibly tight"
Výhody: "Friendly service."
Nevýhody: "Poor food not a proper meal on a 12 hour flight neither outbound nor return. IFE outdated"
Výhody: "Friendly crew members. Departure time & arrival times were very accurate. Luggage was handled properly."
Nevýhody: "Taste & selection for vegetarian meals were very poor"
Výhody: "All good"
Výhody: "Staff very friendly"
Výhody: "The crew, the food"
Nevýhody: "The flight was delayed by 3.5 hours so we were stuck at LAX for a long long time, way passed the closing time of all the shops and restaurants at the international terminal :(. Otherwise a great flight w decent food and great service"
Výhody: "The Qantas legs of the flight were their usual stellar levels."
Nevýhody: "The Jet Airways flight was to their usual ok level. Nothing especially wrong with fit, but it was not five-star level."