Nevýhody: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Nevýhody: "Wifi on klm"
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Nevýhody: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Výhody: "Usual faultless KLM experience"
Výhody: "Fast boarding"
Nevýhody: "Slow in refuelling, got us delayed for 40-"
Výhody: "Staff were professional and polite."
Nevýhody: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."
Výhody: "Customer care was super supportive"
Nevýhody: "Inflight sandwiches"
Výhody: "KLM STAFF WERE VERY PROFESSIONAL"
Nevýhody: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Výhody: "economy plus seats were nice, great movie selection, especially international movies"
Nevýhody: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Výhody: "Fantastic gate agents!"
Nevýhody: "The food was terrible."
Nevýhody: "Everything was good"
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Crew were great, food, entertainment, seat and everything else was great as well."
Výhody: "Seating is tight. The crew was great !"
Nevýhody: "As we landed we had to wait on the plane for an hour and a half because another plane (Spirit) was in our “parking spot.” This made it very difficult for people and connecting flights."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Výhody: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Nevýhody: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Výhody: "The service"
Nevýhody: "The food."
Výhody: "Entertainment options."
Nevýhody: "Service was poor, seat did not recline, and the food was terrible."
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Nevýhody: "Nothing special"
Výhody: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Nevýhody: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Výhody: "Good information and helpfil boarding."
Nevýhody: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Nevýhody: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Comfortable seats. Warm plane with happy staff."
Nevýhody: "Maybe a second sandwich option for food, not everyone likes cheese."
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Nevýhody: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Výhody: "The flight was great."
Výhody: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Nevýhody: "suitcase didn't turn up, although connection was quite tight"
Výhody: "Airline staff good and professional"
Nevýhody: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Výhody: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Nevýhody: "Nothing! It was all great!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Jet airways flight till mumbai"
Nevýhody: "Poor legspace in Klm flight till Amsterdam"
Výhody: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Nevýhody: "As above"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "The service, entertainment, food, the crew, the aircraft were excellent."
Nevýhody: "They put us in a Transavia plane."
Výhody: "Plane service"
Nevýhody: "1h30min delay at airport"
Výhody: "Austrian Airlines is the best! Crew, food, drinks, entertainment, and plugins were all provided, and it was all very nice (and delicious food!)."
Nevýhody: "Nothing! Love Austrian Airlines!"
Výhody: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
Nevýhody: "Food and seat comfort."
Výhody: "They vere OK!"
Nevýhody: "Food and drinks!"
Výhody: "Friendly crew"
Nevýhody: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Výhody: "Awful airline. Will never get tickets through you again."
Nevýhody: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Nevýhody: "The crew kept the temperature in cabin at 26 or 28 degrees Celsius. Whole trip felt like being in the oven. I will NEVER EVER FLY AUSTRIAN AIRLINES AGAIN."
Výhody: "Food and workers were great"
Výhody: "The flight attendants where good and welcoming"
Nevýhody: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Výhody: "Departed on time, smooth sailing."
Nevýhody: "no entertainment available"
Výhody: "We could walk around as needed. No restrictions. Free wine with meals!"
Nevýhody: "Staff not friendly or offering of assistance."
Výhody: "It was better with the earache, plane felt cleaner, the crew was more friendly and attentive. Didn't feel as dark as the first flight."
Nevýhody: "The Star Alliance flights aren't that cheap. Comparable price between Lufthansa, Swiss, SAS and Austrian. Lufthansa gives you food, and has friendly service. SAS gives you coffee and tea. On Austrian and Swiss I didn't get anything. For same price range and same alliance, that is a point I keep in mind. Now I mainly try to get onto Lufthansa flights (or Turkish Airlines which is my favorite). Even on Aegean, I got better food, and the magazine was better, plus there were some monitors to track the flight. Austrian feels cheaper than the others. That is the main point I didn't like."
Nevýhody: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Výhody: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Nevýhody: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Výhody: "The seats were very nice, and I found it very pleasing that everything was colour coordinated. (the small details in red and the rest in gray). The flight attendants were so happy and upbeat, it lifted your mood as well! I believe that we left a few minutes early, as boarding was completed early. And thefood? Mind-blowing for airplane food. I really enjoyed this flight."
Nevýhody: "There wasn’t much I didn’t like about the flight. Sometimes the announcements were very slightly difficult to hear (accents and whatnot,) but you could still tell what they were saying."
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Výhody: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Nevýhody: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."
Nevýhody: "The flight had delay more than 45 minutes I lost my bus connection"
Nevýhody: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough."
Výhody: "Good attention and food"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "The service was superb!"
Nevýhody: "The flight was too short."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Nevýhody: "Seat backs were rock solid without use of a personal pillow."
Výhody: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Nevýhody: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."
Výhody: "That is was on time!"
Nevýhody: "That they charge you for luggage when international flight accepts one bag per person!!! this is Nickle and diming people."
Výhody: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"
Výhody: "The food was good"
Nevýhody: "Everything was fine"
Nevýhody: "Our home was damaged, and we were without power for 6 days due to Hurricane Irma. We called the airlines repeatedly in an effort to cancel the ticket before the flight. They refused to cancel the tickets. Heartless"
Nevýhody: "It was late No food"
Nevýhody: "Boarded via stairs, requiring going down stairs to the tarmac, then up the boarding stairs, carrying our bags."
Výhody: "Leg room, kind staff in the airplane"
Nevýhody: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Nevýhody: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Compared to most American crews the Aus crew was helpful and outstanding."
Nevýhody: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."
Výhody: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Nevýhody: "I was generally pleased with the value and qulity received."
Výhody: "Great crew, efficient boarding, on time"
Nevýhody: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Nevýhody: "I reached out several times to the airline and nobody returned my calls or answered the phone. I needed to switch my flight/get a refund and was unable to reach them"
Výhody: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Výhody: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Výhody: "Easy online check-in and boarding pass access also linked to wallet."
Nevýhody: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Výhody: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Nevýhody: "Ground crew was a big bottleneck and Austrian security did not help."
Výhody: "Made everything easy, stayed on time, clean."
Výhody: "Plane was on time, boarding was fast and easy, great crew"
Nevýhody: "Food was terrible"
Nevýhody: "There weren't a single blanket on the whole flight"
Výhody: "Never again with KAYAK. Sorry."
Nevýhody: "We were stuck on the ground at London for what seems like ages."
Boarding was unorganized with no clear line.
Frankfurt to Washington DC on Lufthansa served a snack on the flight that was veal cutlets. Very risky choice to serve on board. I chose not to ate them for a variety of reasons but I hope Lufthansa chooses differently in the future.
Never happened. We are still in Frankfort 3 days now with 2 children and no food or money. Flights canceled and delayed 10 times and counting.
The flight was delayed by an hour. We had a connection in Frankfort continue to JFK. After boarding, we heard that the Tower had put us on hold. We waited another hour before taking off. We missed our connection had to stay at a hotel woke up at 4:30 to make our rebook. Instead of being home on Sat at 8pm, we arrived on Sunday 2pm. On 4 hours sleep. Great !! I would like to avoid Lufthansa at all costs. They did not stand up for their screwup on the delay.
It was only an hour flight, but at that, it was still late
Everything im stuck in germany thks too plane late from zagreb too germany hope tomorrow i will leave germany
Connecting flight was cancelled. No ability to contact anyone from customer service on Kayak or Chatdeals side. Still stranded. SO NOT GREAT EXPERIENCE USING YOUR SERVICE
Výhody: "Crew was very friendly. Liked that you can see how far away and how much longer the flight was."
Nevýhody: "Flights to be more on time"
Výhody: "Plane from Munich was late coming to Zagreb, so my flight was late because of that and was about to lose connection flight from Munich to Brussels. Then, Lufthansa drivers waited in Munich, put us in vans and drove us to plane for Brussels. Amazing service!."
Nevýhody: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "All great"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Nevýhody: "I wasn’t able to fly because my passport was stolen"
Nevýhody: "The cabin crew ignored my repeated calls for service. I willing gave up my seat so a couple could sit together with their kid and sat behind my wife and kids to be nice. They than reclined the seat back and my seat was broken do I asked them to put the seat forward and they ignored me. I informed the cabin crew that they weren't being considerate after all I gave up my seat to them. The cabin crew told me I could leave my 4 yest old and 3 year old alone and move to a new seat."
Výhody: "Lufthansa is a good company overall. The entertainment system was very good."
Nevýhody: "The usual - cramped space although I was fortunate enough that the middle seat wasn't occupied"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Friendly staff"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Nevýhody: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "I always enjoy flights on Lufthansa. Very professional and nice crews."
Nevýhody: "More movie options would be good."
Výhody: "Comfortalble trip"
Nevýhody: "Boarding delay"
Výhody: "Short flight, not much to say about it."
Výhody: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Nevýhody: "I'm 6'2 230 seat was tight for me but that is it"
Výhody: "no problems"
Nevýhody: "everything worked"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Nevýhody: "Not a thing"
Výhody: "Very efficient, clean and comfortable."
Výhody: "Everything else."
Nevýhody: "Boarding was chaotic."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Výhody: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Nevýhody: "The security in Frankfort was hard and unbelievable. Don't recommend to do connecting flight throw Frankfort and then continue to midel east."
Nevýhody: "Reserved seats, and the switched them. Had horrible seats."
Výhody: "Lufthansa service"
Nevýhody: "No entertainment"
Výhody: "Service and food were excellent. Plane was clean, on time, smooth ride."
Nevýhody: "Need slightly more leg room in seats"
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "this flight was very good, all right."
Nevýhody: "Movies need to be have better selection - are allways same, no pleasant movies."
Výhody: "on time, smooth ride for a prop plane"
Výhody: "Extremely nice and kind stewards."
Výhody: "Nice people"
Nevýhody: "New plane"
Výhody: "The flight was delayed resulting in a bunch of us being delayed. They reimbursed us for the cost of the flight and accommodations. An American airline would NEVER do that"
Výhody: "I slept the entire trip. But I did wake up for refreshments and cookies. It was a short flight. Overall the staff were pleasant. the plan was older so seating was a bit tight. We left on time and no issues during the flight."
Nevýhody: "New planes . More leg room."
Nevýhody: "I didn't make my flight due to long lines at passport check point and Croatia Air would not do anything about it. They are a terrible airline and I would not ever use them again or advice anybody else to use them. My bag was lost on my arrival to Zagreb due to the connection time of flights."
Výhody: "Seat comfy, crew great"
Výhody: "Crew welcoming and friendly. Seats comfortable"
Výhody: "Flawless, comfy seat, good food, included drinks. No complains"
Výhody: "direct flight from san diego, an excellent route!"
Nevýhody: "food too salty; when person in front pushed seat back, it was uncomfortable & tight;"
Nevýhody: "Flight was delayed departing Zagreb resulting in missed connection in Frankfurt"
Výhody: "Check in was easy and on time. Bus was used to take passengers to plane, but it was short quick ride.Flight too short for any real food or entertainment, but they served bottled water."
Nevýhody: "Food, boarding process"
Nevýhody: "We had to pay for bags and were not warned of it anywhere. Terrible, terrible flight in general."
Nevýhody: "They had a cancelled flight try to make me take a bus to my final destination. So finally they booked us a flight next day in evening we didn’t received any vouchers or hotel room from the airline and nobody had a answer on why was flight cancelled."
Výhody: "Very professional crew. Loved particular type of snacks served on small, red napkins - those stylish details make a difference!"
Nevýhody: "Airport in Zagreb is worst organised airport I've ever seen. Despite I come from transot area from Vienna and I want continue to other country with connection flight I must again go through security control. After that there are wrong arrows for navigation to gates (especially gate 16 and above) so if one follows them you go through at least half departure hall then you turn back and at the end of this hall you change floor and go to your gates :("
Nevýhody: "I continue from Zagreb to Wiena and we should go again through security check :( there was long quene and very precisious guards so i came to gate 5 minutes before boarding ends. Funniest thing on that way - we use same plane as I left 40 minutes ago"
Výhody: "The flight was on time. The improvement of the airport is amazing. In the past few years my family traveled over Zagreb airport. The old building did not have enough capacity and there were always complaints during our traveling conversations. The new addition is not huge, but very modern and more efficient."
Nevýhody: "There was nothing I did not like."
Nevýhody: "No resl issues"
Výhody: "The staff was friendly They gave you water and crackers Your carryon was free"
Nevýhody: "I can't comment on connectiing flight because I'm still sitting in the airport waiting for the next available Croatia Airlines flight to get me to my destination. The gate agent was not very helpful."
Výhody: "Clean, professional, high quality flight."
Výhody: "Our overall experience was excellent in every respect. We never used any entertainment as the flight was only 1 hour 40 minutes long."
Nevýhody: "People in front of me."
Výhody: "Zagreb airport was very good. Clean, good food, not busy etc."
Nevýhody: "1 he late boarding with no explanation from airline"
Výhody: "Crew was friendly and it was a nice touch to have a simple, but tasty breakfast provided"
Nevýhody: "Minor issues were having to get a bus to the old airport to board the plane. Arrival in London delayed due to ATC - not Croatia's fault"
Výhody: "Great service & nice new airport - took no time at all to get through security."
Nevýhody: "Landed in Split not Dubrovnik. Not one airline worker or airport person was at baggage claim to tell us where to go or what the alternate plan was. Finally was told by other passenger we were being put on a bus for the remainder of our journey. At 12am."
Výhody: "Flight attendants are okay"
Nevýhody: "Seat leg room is horribly narrow. The airline is so greedy"
Nevýhody: "I do not consume wine or food with wine in it. A snack m Croatia airlines is partly wine."
Výhody: "We were sitting at the wrong gate and almost missed the plane but they were looking for us and were glad we got there in time."
Nevýhody: "We were unable to get anything to eat in our section of the airport in spite of being told there was better food after security checkpoint. I realize this was the fault of numerous airport employees who were ill-informed and not Croatian Airlines fault but it was a problem since we arrived two hours early ready for lunch and were unable to get anything to eat until we arrived in Dubrovnik. Kathleen"
Výhody: "Wonderful flight, I loved the coffee and yogurt. It was very comfortable."
Výhody: "55 minut super quick flight. Very courteous staff on the ground and flight attendants. No wait time to get luggage."
Výhody: "Was upgraded to business. Food was excellent -- fresh and nutritious. Staff excellent service."
Nevýhody: "Boarding hectic. Gate too small at CDG."
Nevýhody: "Over head bins don't hold average size American suit case . Was not told that when we checked into our flight. When getting ready to board was yelled at by agent because of the size of our suitcase. Was told to stand with the other Americans. Flights are always late. They never land or take off as scheduled."
Nevýhody: "Flight was delayed for unknown reasons. Nobody inform passengers about delay."
Výhody: "Very clean plane. Comfortable as it can get in economy."
Nevýhody: "Boarding was not as smooth. Hard to differentiate between the gates."
Výhody: "Flight was quick and simple"
Nevýhody: "Take off was 30+ mins late, no on board entertainment"
Výhody: "Once in the air, the flight went without a problem."
Nevýhody: "Flight delayed 1 hour"
Výhody: "Another short flight. Seemed to go well."
Nevýhody: "Again we were given false info and did not go because of the wrong information this company provided."
Výhody: "I had no issues at all with boarding and for an hour flight still received a snack and a choice of beverage!"
Nevýhody: "The bumpy ride but not the airlines fault!"
Výhody: "Staff was nice."
Nevýhody: "They used to offer actual food on these flights. Now it's peanuts or crackers as a breakfast?"
Výhody: "A clean, small plane, nice crew, enough leg room, nice and tasty Croatian snacks and drinks (try Maraska Cherry Juice!)."
Nevýhody: "Never made it."
Výhody: "The chairs.. the Crew.. the punctuality"
Nevýhody: "The food was really bad taste and there was no entertainment..."
Výhody: "Quick Check in"
Nevýhody: "The crew were not nice. They dont even pick up garbage during the 9 hour flight. They give you a gallon of water in a huge bottle without a glass and you are on your own."
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "That eventually I made it to Tokyo via Qatar airways."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Did not like barking dog behind me, at all!"
Nevýhody: "Food was bad, by far the worst I had ever eaten."
Nevýhody: "Soft drinks should be free of charge"
Výhody: "The crew was great and in-flight service was great."
Nevýhody: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."
Nevýhody: "We had seats not together. As more of passengers. Only asking to change seats helped"
Výhody: "I am fine with everything"
Výhody: "That they worked with us to get us on the same day flight with turkish airline."
Nevýhody: "They need to better plan with passengers, the plane was late and we would need to spend 1 day in hotel in Warsaw."
Nevýhody: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Výhody: "New plane with charger available at every seat even in the economy class. Clean interior, polite crew"
Nevýhody: "the flight was delayed"
Výhody: "The crew were very nice."
Nevýhody: "I was unable to prepay my baggage fee online. I sent email to customer service about this on Tuesday Sept. 4, and never received a response, except fora machine generated message saying that because of high volume of questions there might be a delay in replying. There really is no excuse for such a user-unfriendly website."
Nevýhody: "Having to arrive 6 hours later than scheduled"
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Nevýhody: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Výhody: "Flight was fine, and on-board crew was polite and helpful."
Nevýhody: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
Nevýhody: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Výhody: "I had a short flight so I can't expect much, but the staff and service was great and we departed on time."
Nevýhody: "They were leather seats. I hate leather seats. And they didn't have the cushion on the back of your head that can fold forward on the sides to hold your head so you can sleep."
Výhody: "Got me there."
Nevýhody: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Výhody: "Food and flight on time"
Výhody: "Movie options were great and there were outlets for electronic plugin. Dinner was much better than I expected!"
Nevýhody: "We waited in a really long line for a really long time before boarding started. Often the flight attendant was moving so fast with the cart that it hit my arm which was resting on the armrest. Not a lot of attentiveness. Also I would have liked to be asked if I spoke Polish before the crew started speaking in Polish to me with no English translation."
Výhody: "Good snack"
Nevýhody: "Beverage selections are limited"
Výhody: "Comfortable, civilized"
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Nevýhody: "most everything was fine especially since I had a short connection in Warsaw but they made me pay 20 euro in Bucharest, ROMANIA for my piece of checked baggage (it was less than 23 kg) & according to my itinerary it should have been free so in a sense I feel cheated & robbed & it does not leave a good taste in my mouth about using you or them in the future (I have the receipt for 20 euro & would like to have that money refunded) Steve Young"
Výhody: "Flight on time... arrived on time.... food was great...."
Výhody: "Flying with pet and airline could not have been more helpful. The food (dinner) was much better than expected. Wish I had asked for more. The pork, the vegetables salad and dessert had flavor. Flight attendant helped me with back off the plane even."
Výhody: "This time I found an ail place"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "No delays, nice stuff."
Nevýhody: "There was nothing I did not like."
Výhody: "The staff were great. Very attentive and professional. I wasn't aware that you have to order a vegetarian meal in advance. When I told the gentleman that I needed a vegetarian meal he said there were none available but he did his best to accommodate me with putting together bits and pieces of other meals. He did manage to find a vegetarian meal for me for breakfast."
Nevýhody: "I am a vegan. I thought they would have some vegetarian meals for dinner without me having to order them in advance. They should have more options than chicken or beef."
Výhody: "Nice crew and polite"
Nevýhody: "Bathrooms, not clean and not functioning Delays"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "Size for carry-on baggage is different than on Toronto-Warsaw flight."
Nevýhody: "40 min. Delay"
Výhody: "THANKS FOR THE PRINCE POLO!"
Nevýhody: "Our tickets were very expensive compared to other airlines and had to buy food and drinks."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "The staff was amazing on the flight"
Výhody: "Complementary headphones, drinks, and snacks. I flew economy as as a 6'3" guy I was generally comfortable -- though I would recommend you sit in the aisle seat. Food wasn't the worst."
Nevýhody: "Nothing really."
Nevýhody: "the economy class seats are torture for anyone of normal size. 10 hours with three 6-foot tall people crammed into a row was excruciating."
Výhody: "USB on all seats, games and good entertainments, comfortable seats."
Nevýhody: "When I arrived in Poland to catch the second leg of my flight they tried to bump me from the flight stating that it was overbooked and I had not checked in. Well imagine my shock because I had CHECKED IN when I arrived to the airport in Split for my first flight on this airline. My bag was checked all the way through to New York so there was no indication that they had not confirmed me on the flight. I plan to follow up with the airline as needless to say I had a horrible experience fighting with them to get on my flight that I paid $700 for one way. Unacceptable."
Výhody: "Everything was great, except the food which was a bit weird."