Very clean, comfortable, outstanding flight crew :) No dissappointments - awesome!!!
JAL is a very good airlines. However they insist on mostly Japanese language entertainment, with some Hollywood movies. Food is OK. I prefer traditional breakfast like eggs, bread, sausage, omelate etc. But not pasta..which I got during Tokyo Seattle flight. Also their lunch dinner entries were not western, at least they can have that option. They have good Miso soup.
There was a delay in our departure as they waited for transfer passengers. However, we arrived at LAX as scheduled.
Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Výhody: "The crew was attentive and service was excellent."
Nevýhody: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Nevýhody: "Wider arm rests"
Výhody: "The crew"
Nevýhody: "The foods could be better not up to the standard of EVA air on economy class"
Výhody: "The crew provided excellent service and the food is really great."
Nevýhody: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Výhody: "Very comfortable and nice atmosphere"
Výhody: "Service was excellent and seats were comfortable."
Výhody: "Nothing to note"
Nevýhody: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Nevýhody: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Výhody: "Crew very polite, friendly and respectful."
Nevýhody: "Flightsame as"
Výhody: "Nice leg room and excellent head phones nice crews"
Nevýhody: "No complaints! Not even one!"
Výhody: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Nevýhody: "None whatsoever."
Výhody: "Always on time!"
Nevýhody: "Selections of movies"
Výhody: "Fast Service , cheerful Members , and positive Vibes all the time."
Výhody: "I loved the food and presentation. The service was excellent, very attentive stewardess."
Nevýhody: "There was the boarding from Tokyo to New York, where the selected gate did not have a comfort room. You have to back upstairs walk for quite a distance to use the toilet. Inconvenient and time consuming lugging your things with you."
Nevýhody: "I wasn't able to pre-select my seat."
Nevýhody: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Výhody: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Výhody: "The crew were very polite"
Nevýhody: "No choice of menu and films only very limited choice."
Výhody: "Seat width, Crew Service,"
Nevýhody: "Web Site Check in is cumbersome"
Výhody: "The legroom is comfortable for a tall person."
Výhody: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Výhody: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Nevýhody: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Výhody: "Excellent customer service"
Výhody: "Food, pleasant and helpful flight attendants"
Nevýhody: "Long layovets"
Výhody: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Nevýhody: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Výhody: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Výhody: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Nevýhody: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Výhody: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Nevýhody: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Výhody: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Výhody: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Výhody: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Výhody: "That it was comfortable."
Výhody: "Good staff service and friendly people. The food was good. The flight was on time."
Nevýhody: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Výhody: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Nevýhody: "They will not let me board the plane and I checked the airline before.leaving USA to make sure my ticket is valid and it's OK but when I was to return to USA on april10 they inform me my ticket invalid,cost me alot of money and inconvenience ,God bless"
Výhody: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Nevýhody: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Výhody: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Nevýhody: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Výhody: "food was great flight attendants are courteous and reliable"
Nevýhody: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Výhody: "Crew ok need dim liggts more like American airlines does they donnt realize how long travel times from us especially from chicago to toyko"
Nevýhody: "Everything else ok"
Výhody: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Nevýhody: "I have encountered missing documents before departure in Singapore to KL. The check in crews very helpful, their knowledge to assist me boarding smoothly. My appreciation towards all crews who have helped me this morning ( SQ106) Big THANK YOU to you ALL."
Výhody: "The whole Business experience on SQ"
Nevýhody: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ036, I occupied seat 15 A (mono, aisle-window): I did not understand the reasoning behind this layout: Seat facing straight the front of the aircraft, but not enough space to stretch the legs, and limited height for the footrest, feet getting hurled against a ceiling very quickly, and also footrest only on one side = one foot. The deep cavity, that is probably meant to house the lie-flat disposition, is at a 45° angle with the general direction of the seat. I am 77 and not in any way a contortionist. I decided that the best course of action was to remain seated for the duration of the 14:30 hours, flight without extending my legs. Maybe the crew could have explained how the passenger is supposed to fit into that weird design, but I did not ask, afraid that the demonstration might reawaken chronic shoulder and hip pain. I would be glad to read (not test) how this configuration is supposed to convey the sense of comfort expected from a Business Class ticket. It did nothing of the kind for me."
Výhody: "Crew very helpful. Seat was very good, food excellent."
Výhody: "New aircraft"
Nevýhody: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Nevýhody: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Výhody: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Nevýhody: "They are well trained crews so I have no better ideas about improvements"
Výhody: "Super good crew."
Výhody: "The crew professional and friendly"
Nevýhody: "The food was rather bland and did not live up to my expectations"
Výhody: "Crew was amazing"
Výhody: "The staff was amazing"
Výhody: "Great foods and services"
Nevýhody: "The plane needs upgrade business class seats"
Výhody: "Despite being a very late flight at 11 pm, the crew was courteous but not over the top, when all the passengers wanted to catch some sleep"
Nevýhody: "Lufthansa's short haul slim line seats become uncomfortable after 1.5 hours"
Výhody: "Friendly crew and spacious."
Nevýhody: "Food could be better"
Nevýhody: "My moslem meal selection wasn’t provided onboard"
Nevýhody: "Very tight space"
Výhody: "loved d bnew 787 dreamliner planes. loved d medium haul biz class seats."
Nevýhody: "everything is excellent frm d check in to d lounge to the plane , crew service , arrivals and lastly baggage handling ."
Výhody: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Nevýhody: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Výhody: "check in went smoothly. helper was friendly and helpful."
Výhody: "comfort, food, flatbed, movie choice. a quality aircraft, that is why i choose Singapore. i fly to Europe every year, and have flown with many different carriers, so i speak from experience when I say I prefer to fly Singapore as they are number one."
Nevýhody: "they walked past me twice with introductory drinks without stopping and offering me one, I then had to ask for one.. not good. the younger staff need to develop the wonderful standard of the older staff."
Výhody: "Short flight"
Nevýhody: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Výhody: "Easy online me check-in with proper notification & reminder. Attentive crews and good on board entertainmrnt. However, food wise just a good thumb up and not excellent coz we looking forward to see more variety of foods available on board"
Výhody: "easy check in process and the crew was awesome. friendly and attentive to all passengers. great food as well."
Výhody: "Crew was good."
Nevýhody: "Despite booking Hindu vegetarian meal, chicken was served. The seats were too uncomfortable and no space at all."
Výhody: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Nevýhody: "Too cold"
Výhody: "everything are okey"
Nevýhody: "All good"
Výhody: "Crew was friendly and whole on ground process was efficient."
Nevýhody: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Výhody: "Great service always"
Nevýhody: "Crew was very poor in responding to any requests. I am usually very quite and light on demands as i hardly hit call button on the seat to get any assistance, but during meal, I was asked about drink and I opted for Ginger ale. Crew said, she will get back to me and I did not hear from her for another 10 mins, then there was repeat serve of drinks and I was asked if i needed any thing and asked the same drink, but then I was asked to wait. After I had finished off my meal and ready to go to sleep, someone was bringing my drink out and I then respectfully say no to it as it was bit late after the meal and asked for water instead and did not like the look on the face of the crew member. I saw it happening with other passengers as well and was under the impression, the whole crew performance was pretty poor and SIA was not up to its high-standards as I always like to fly with them. I will look for different option next time"
Výhody: "Great flight and entertainment options, friendly crew, free wine :)"
Nevýhody: "I reserved a window seat on this site but was given a middle row instead when I checked in."
Nevýhody: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Výhody: "Good reliable SQ service"
Nevýhody: "I got the seat with communications box on the floor under the seat in front... no foot room :-("
Výhody: "Staff was the best, always smiling and going beyond expectations to assure you enjoy your flight and I certainly did. Take off was a breeze. Landing a little bumpy but nothing to cry about. I will fly Singapore whenever possible from now on."
Nevýhody: "There was nothing that I didn't like."
Výhody: "FOOD, ADVANCE SEATING & JETWAY TO UPPER DECK"
Nevýhody: "SMALL SPACE FOR FEET IN BUS. CLASS AND HEAD REST NOT THE MOST COMFORTABLE"
Výhody: "Customer service and food couldn't be better."
Výhody: "Good service"
Nevýhody: "spicy chicken too spicy!"
Výhody: "Entertainment was great"
Nevýhody: "The food is getting worse"
Výhody: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."
Výhody: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Výhody: "To be fair, my rating will be very high due to it being the first time flying Business Class on Singapore Airlines. Unfortunately it was a short flight so I didn't et a chance to experience the whole service properly as I needed. I felt like royalty with the service offered by your staff who consistantly came to check if everything was in order without making a nuisance. Fantastic food and beverage options too. Overall a great experience, but would have liked it to be a 12hr experience instead of 5."
Nevýhody: "Flight was over too quickly."
Nevýhody: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Výhody: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Nevýhody: "Wish the food could have been better and the choice for dessert wider."
Výhody: "Excellent service, food, in-flight entertainment (what choices!!), and the plane was very up to date as well. Made for a very very pleasant flight experience. Especially for how long the flight was (18 hours or so)"
Nevýhody: "The get out and get back in halt at Hong Kong. Practically the entire flight had to do this, quite wasteful. Bad customer experience. Find a better way please! If Hong Kong makes you do that switch over to another airport, better yet make no halt. I have flown direct from SF to Singapore before so not sure why this halt."
Výhody: "Food was exceptional"
Výhody: "Arrival in Canberra was excellent."
Nevýhody: "Horrendously uncomfortable business-class seat for a redeye flight."
Výhody: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Nevýhody: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"
Výhody: "All the service."
Nevýhody: "more organized boarding"
Výhody: "Food was good. Flight was very organized."
Výhody: "Excellent crew. Got on just in time. Last one on the flight but they were very understanding. Loved the airbus A380."
Nevýhody: "It was great but food could have been better. Process to get onto the flight at DXB was much longer and complicated than it needed to be. Huge airport and big distance between connecting flights."
Výhody: "I love Emirates airlines and I only registered once for diabedics food I always get it ,the service always consistent but could be better ,aiming for excellence"
Nevýhody: "I think staff could do better ,I think Emirates should aim for excellence I think they still need more efforts to reach excellence ,for me Emirates is number one airline world wide"
Výhody: "I would like to see you distribute toothbrush kits in economy class, even if you do not consider 7-8 hour legs as long haul flights"
Nevýhody: "there were no toothbrush kits given out in economy class"
Výhody: "Entertainment in plan .. airport facilities"
Nevýhody: "Staff in chick in only no staff .. staff in plan ignoring most of passengers except the rude passenger to stop fighting"
Výhody: "Leg room is spacious."
Nevýhody: "Overall good.."
Výhody: "The crew was efficient"
Nevýhody: "Live news broadcast"
Výhody: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
Nevýhody: "Crews attitude"
Nevýhody: "Everything was great It’ was a long flight and the seats are not comfortable I wish the first class tickets were more reasonably priced for a normal person that wants to be more comfortable in a long flight. But everything else was perfect!! Thank you."
Výhody: "Everything was nice.."
Nevýhody: "I was overcharged for the fare. I was shown a fare for $627 n got charged $688.00. why?"
Nevýhody: "Other Crew woman"
Výhody: "The staff was very helpful in many ways."
Nevýhody: "The seats that I booked online were not available when I checked in for the flight."
Výhody: "The crew was up during the whole trip, offering refreshments and taking a really good care of all passengers"
Výhody: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Nevýhody: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Výhody: "The cabin crew are helpful. the in-flight entertainment is superb."
Nevýhody: "The selection of food, the seat is uncomfortable"
Nevýhody: "The business class section was very run down, old and dirty looking."
Výhody: "Impressive in flight entertainment"
Nevýhody: "The pay to use Wi-Fi was very slow, not worth using."
Výhody: "Service and food"
Nevýhody: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Výhody: "I was very pleased with the service and customer care the airlines displayed."
Výhody: "Attention to detail all the way"
Nevýhody: "From Dubai to London was very cold in the plane"
Výhody: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Nevýhody: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Výhody: "This is our first time flying Emirates and we were very happy with the airline's comfort, food & crew. We would definitely fly with them again. They also have checked bags at no additional charge."
Nevýhody: "As with every other airline the boarding stinks. Everybody cues up even when their zone is not called because they want first access to the overhead space. I also don't like being charged extra to pick my seats."
Nevýhody: "It was delayed for 8 hours!!!"
Výhody: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
Nevýhody: "Flight attendants were rude on the Washington to Dubai flight"
Výhody: "Over all experience"
Výhody: "It's a classy, professional operation with new, comfortable, very well-equipped planes, high-end entertainment options, an international crew, and many small comforts that really add up to a better experience."
Výhody: "from start to finish Emirates has always got the best service for economy class, been flying EK from DXB BOM and SEA DXB BOM for last 10 years with complete satisfaction"
Nevýhody: "they are a bit expensive compared to other airlines but given the service cant complain. hopefully they start A380 from SEA"
Výhody: "Friendly cabin staff."
Nevýhody: "Not being able to select seat when I bought the ticket is a bummer. Also, TV controls did not work well. These need be replaced ASAP."
Výhody: "more leg room compare with other carriers, a variety of meals to choose from for special needed people (need to pre book online)"
Nevýhody: "can't find anything to complain with"
Výhody: "Just the check in"
Nevýhody: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."
Výhody: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Nevýhody: "Carry on weight retractions and scattered boarding"
Výhody: "Warm hospitality and excellent service during connecting flights."
Nevýhody: "The flight was little crowded but over all it was OK the food service was late and meal was delivered one hour late"
Výhody: "I never took this fligh . I also hope I wasnt charged"
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
The only thing that really bothered me was an obnoxiously loud and annoying child sitting next to her father, who had headsets on and made no attempt to discipline the child. I thought maybe the staff should have said something to him in a polite manner
The bathroom is not that good.. dirty.. the sink is not properly draining.. (all bathrooms - all flights- back&forth) . There was no toilet paper seat either going to DC. Crew is not picking up trays/trash right away. Once, we even brought our tray in the back. Food should be mix of western& middle east. middle east food is a bit too much for some passengers- too smelly, spicy,— The crew are nice though. Very helpful and friendly.
That was a wonderful trip. Staff are courteous, Doha airport is awesome and flight is very clean. Asian vegetarian food stated okay but could be improved.
My plane tix did not come with lounge access
Výhody: "crews are ok. but they run out chicken entre. awful."
Nevýhody: "entertainment was poor. use remote control, really."
Výhody: "Very pleasant and comfortable flight."
Výhody: "There are very friendly"
Nevýhody: "Just continue the better services"
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Crew is friendly and polite. The guy at the boarding who made my day after all my nervous story with boarding pass! With his one sentence and sweet behavior the difficult transatlantic trip became more comfortable."
Nevýhody: "In Tbilisi there were problems with boarding pass from Doha to NYC, as they said at desk than I’ll git it in Doha without problems. The arrival was late, wat Doha’s desk they tried to give me boarding oass , but at last sent to the information desk, at that time I had only 1 hr before departure, lazy woman at dest was not so much helpful and friendly, at last I’ve got the boarding and run to the gate as crazy. It was possible to say that I can got it at the gate too"
Nevýhody: "Lots of noisy babies / young children"
Výhody: "The crew was polite and professional. The seat was as comfortable as it could be for economy."
Nevýhody: "No complains. Qatar has always been my preferred airline."
Nevýhody: "The visa check personnel were the most discourteous airline staff I have ever encountered."
Výhody: "The crew very good and helpful"
Nevýhody: "The crew are well organised"
Výhody: "From the ground crew to the flight staff, everyone was superb! Keep up the good work!"
Nevýhody: "I can't think of anything to make it better."
Výhody: "The crew was very helpful and fast, at the gate of flight from Doha to Tbilisi they greeted and thanked me in Georgian, which was very nice of them. The seats were comfortable and the entertainement was good during almost ten hour flight from Manila to Doha."
Nevýhody: "The food during the flight from Manila to Doha was poor. Last year I flew from Doha to Singapore in January and the year before that from Doha to Colombo, the food on both of the latter flights was very good. The food during flight from ManilaManila to Doha was poor."
Výhody: "Foods were great."
Nevýhody: "Flight was delayed for 7 hrs in Manila. Then in Qatar, there's no flight available going to Philadelphia. It will be the next morning. But they did very good in assisting us in everything. From food to accomodation. We'll still fly with Qatar Airways. I know there's a good reason for the delays."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Entertainment is very good"
Nevýhody: "boarding hall was very small, food was below average for Qatar Airways"
Výhody: "All the services plus the entire team"
Výhody: "Flight attendants are ok"
Nevýhody: "They did not honor my seat reservation they moved me from row 21 to the last row without any good explanation what is the freaking use of buying a tickiet early and reserving ur seat early when they move u anyway"
Výhody: "Foods, crew are accomodating and all sevice facility are very good"
Nevýhody: "Just update the movies regularly"
Výhody: "Overall services"
Nevýhody: "Checking in was very lengthy and boring. More check in counters could ease the situation."
Nevýhody: "My flight was delayed almksr 3 hours...nothing more. It's very frustrating because the problem could have been avoided if they were more careful but oh well. I'm making this review very short compared to my others because I know that if I start on a rant, I won't stop. Trust me, I'll safe that for the phone call complaint I'll be making in a few hours..."
Výhody: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Výhody: "Food, seat, overall comfort and timeliness."
Nevýhody: "The entertainment system was not working - on a 12+ hour flight..."
Výhody: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Nevýhody: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."
Nevýhody: "both flights had 2 hours delay... also lugages cames with next flight."
Výhody: "Food was great and one of the flight attendant, who is a Filipina (didn't have the chance to get her name :() is very accommodating and very nice."
Výhody: "Let's just say there was nothing I didn't like"
Nevýhody: "I have no comment"
Výhody: "Really helpful i was the first one out from airport because i was assigned wheelchair."
Nevýhody: "Everything was all set. Only shortcoming was No free wifi"
Výhody: "Soft blankets, seats were okay, crew was wonderful."
Nevýhody: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
Výhody: "All Qatar employees were friendly and helpful. A great flight!"
Výhody: "Stuardess verry nice, exceptional"
Nevýhody: "Food is not fresh and seats are not comfortable. Very little leg room."
Výhody: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Výhody: "Friendly staff not delayed excellent safe travel"
Výhody: "Mi única incomodidad es que el vuelo iba repleto y fue imposible dormir en ese mínimo espacio de un asiento. Pero eso no es culpa de ellos, supongo..."
Výhody: "Todo estuvo prfecto"
Nevýhody: "La comida no es nada del otro mundo"
Výhody: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Výhody: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Nevýhody: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Výhody: "Good staff and service."
Nevýhody: "Too long a flight and require more leg room and reclining seats to be more comfortable."
Výhody: "all the crew they were awesome it's my favorite airline QR⛤⛥⛦⛤⛥⛦⛤"
Nevýhody: "I like every things"
Výhody: "The entertainment choices were great."
Nevýhody: "We sat in front of a row of children who kicked the back of my seat for 13 hrs straight. We spoke to a flight attendant about it early on in the flight, spoke to the kids and spoke to the parents. Then spoke to the kids and parents mid flight. And then spoke to them all, including a flight attendant towards the end of the flight. The issue was never resolved. We asked to change our seats but could not. We asked for the parents to trade seats with the kids and they would not. It was the worst, most uncomfortable flight I have ever taken. And I fly regularly for work and for pleasure. It was an absolutely horrible experience. I was actually in tears on the flight because I was so tired, uncomfortable and frustrated."
Baggage charge is nothing short of obscene, especially w/ lack of service provided
clean n seat legroom was spacious
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nevýhody: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Výhody: "Great staff and air flight attendants"
Výhody: "We did not get on any flight to NY!!!!"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Quick flight"
Nevýhody: "Small plane with very uncomfortable thin hard seats. Could feel the ride on this plane. Food not great. No entertainment on board."
Výhody: "On time performance with better than average crew with standard service"
Nevýhody: "The entertainment leaves room for improvement. Could not eat the italian snack before landing."
Výhody: "The food wasn’t bad"
Nevýhody: "Business seats suck"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Food and service"
Nevýhody: "Even though we paid for internet it sucked and was unuseable"
Výhody: "My own seat had ample legroom, good crew."
Nevýhody: "Faulty headphone jack and person who kneed me in the back whenever I recline my seat. 8 kilo limit on carry-on luggage."
Výhody: "All went fine and the crew friendly. 12 hours from Switzerland to Sao Paulo is extremely long time to sit in an airplane, but temperature and air were fine and the flight was without delay."
Výhody: "Very professional!"
Výhody: "Good film selection -which unfortunately I couldn’t watch. To be fair I got a 50 CHF discount for my next flight with Swiss."
Nevýhody: "Entertainment system wasn’t working in my row. Food was not great, not the standard I’m used to from Swiss. Took them forever to turn on air handling after boarding, plenty of time for All the people with colds and coughing fits to infect everybody else."
Výhody: "Pretty much on time even with snow conditions!"
Nevýhody: "Coffee was pretty much cold."
Výhody: "I’ve flown SWISS Air twice in the past 6 years and I’ve never had an issue, always a great experience!"
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Great service and friendly staff! Also great food!"
Nevýhody: "There's nothing I didn't like :)"
Výhody: "Crew was courteous."
Výhody: "Flight attendants helpful, efficient, food was good. Leg room more than adequate."
Nevýhody: "Ok, old plane."
Výhody: "The flight left on time and arrived a bit early."
Nevýhody: "Everything was fine"
Výhody: "Swiss being swiss, great service and food was quite nice."
Nevýhody: "Airplane felt old, entertainment system is small and outdated."
Nevýhody: "I bought economy class ticket! (I have a printout ticket as proof!) When I went to the airport i had a VERY UNPLEASANT surprise. I had a 23kg bag. Bording stuart said that my ticket is ECO LIGHT class and I don't have the right to any baggage. Worst thing of all was that the reason of my trip to Paris was my sister's graduation and half of the baggage was my formal wear and other half were presents for my sister! Your lack of transparency ruined one in lifetime special event- MY SISTER'S GRADUATION. I am very glad that you asked me for my opinion because I am using my free time to demand full refund, even tough the damage is much bigger than the cost of the ticket and it's irreplaceable."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Stewards are very kind and friendly unlike those in US flights."
Výhody: "I liked everything except my luggage"
Nevýhody: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Výhody: "I thought Swiss did a nice job. The people were kind and the service was excellent. The meals were great. I never wanted for anything. The entertainment was also very nice."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Food, entertainment, on time, excellent flight"
Nevýhody: "Cramped, the touch screen was not very responsive, the snack at midnight would be better if it were breakfast food-"
Nevýhody: "Our luggage was left behind in Zurich after an unnecessary gate check. There were plenty of room in the overhead bins, and we purposefully bought the luggage because they were sized for bin storage."
Výhody: "The plane was clean, on time, and the staff were professional and friendly."
Nevýhody: "I opted for the pasta dinner and it was bland and mushy. Salad was boring iceberg lettuce."
Výhody: "I had no idea i would be charged for just one check in bag!"
Nevýhody: "I had no idea i would be charged for checked in bag! Scam!"
Výhody: "Food wag good, plane comfortable"
Nevýhody: "Transfer at Zurich"
Výhody: "Very accommodating"
Výhody: "Everything ran like clockwork"
Výhody: "Nice staff"
Nevýhody: "Old business class, old enterior, cabin too hot, seat uncomfortable due to permanent deflation of cushion."
Výhody: "crew was great"
Nevýhody: "my entertainment controller did not work and my daughters head phone plug would only half work."
Výhody: "The crew was friendly and very attentive. The food was surprisingly good. I would definitely try to fly SWISS again."
Nevýhody: "Not a big deal, but I missed the vents above the seats."
Nevýhody: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Výhody: "Actually being able to breathe on this trip, as opposed to the first trip on your horrible planes."
Nevýhody: "Being FORCED to spend extra money simply to be able to reserve the last row of two seats, in the faint hope of being able to achieve some level of comfort which was unattainable on the first flight. Having only two seats in our row and the one in front of us made the flight tolerable, but also enhanced the ludicrous ineptitude of the previous flight, wherein we were treated like so much livestock in a train car, heading for slaughter. I will never, NEVER, fly Swiss Air again."
Výhody: "The captain kept us informed of all the delays and changes to the flight. The food was excellent and served at appropriate times. The entertainment system proved enough variety for everyone to relax and enjoy themselves on the flight. The agent seated our entire family of four together in the middle section, which was convenient for all of us."
Nevýhody: "The temperature in the airplane was very cold. Both myself and all my children struggled to stay warm, even with the blankets provided. Is there a way to increase the interior cabin temperature? I also wish they had allowed families with children to pre-board the flight."
Výhody: "Very comfortable seats for coach, good service."
Výhody: "Very nice flight back home! Comfortable seats (Great receline - almost too much for your neighbors), great food, lots of entertainment, etc. Flight attendants were nice. They left snacks, water, juice and soda out in the galley if you were in the mood for something. Bathrooms were clean. Overall I rate this flight a 9/10."
Nevýhody: "The seat reclining in front of you made it very hard to get out of your seat and into the aisle without major clumsiness and disturbing your fellow passengers. Also the headphone jack has the old fashioned 2 prong. So you can't use your own headphones without an adapter if you only want to listen out of one ear the whole time."
Výhody: "Terrific flight. All on schedule"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"