Food could have been better..
A 13 hour flight must have roomy comfy seats . We were sardines in a can. Many of the passengers were overweight too which made them take more arm space. It was an uncomfortable flight.
Food gave us for my wife tofu for vegetarian not everyone eat that food. I gave my meal to her. I picked food non-vegetarian and wife picked vegetarian, we both got vegetarian sandwiches. Food service bad.
There was an aircraft change (which caused an uncomfortable flight) in the last hour and was not given an option in advance to switch flights.
Výhody: "The crew was exceptional. They took care of the customers with passion and energy. The Q suites are comfortable and one of the best seats out there."
Výhody: "Very pleasant and comfortable flight."
Výhody: "Boarding its took along , food it's bad"
Výhody: "Service & information"
Nevýhody: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"
Výhody: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Nevýhody: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "was the seat super comfort"
Nevýhody: "if the have variety of food provided will be better"
Výhody: "Boarding was efficient. Staff were polite and helpful."
Nevýhody: "Food was okay, seats were less so. Not enough leg room."
Výhody: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Výhody: "Great service, as always. Very comfortable flight."
Nevýhody: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Výhody: "Crew was professional"
Nevýhody: "Plane is dirty Food is disgusting Bags treated so badd"
Výhody: "Bad service"
Výhody: "Much better than average meals"
Nevýhody: "more cell phone charging stations at the airport"
Výhody: "Everything was great"
Nevýhody: "I advise Qatar Airways"
Výhody: "Liked comfort and srvice"
Nevýhody: "Doha to Lahore flight plane was a bit older than Edinburgh was new and exciting"
Výhody: "Food was good"
Nevýhody: "The flight took off late more than an hour"
Výhody: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Nevýhody: "There was nothing to complain about."
Nevýhody: "The food was not served well. There were no snacks on the flight. The service was not even prompt. If I request for juice/water it was served to me after 30-40 minutes . I was travelling with a baby and the staff was not even considerate about it and attending fast. I requested for a mineral water bottle as I ran out of baby water for making milk for the baby and the staff was so reluctant and told "they are done" and just left.I am really dissapointed with this. I doubt if I would travel with qatar again"
Nevýhody: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Výhody: "The staff wad nice"
Nevýhody: "I have requested sea food and I was told that no request was made and they do not serve it any more."
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "In my departure flight, there were many empty seats and the crew let us move to another seat to lay down and sleep. Also the food was very good and there was a great selection of movies."
Výhody: "The planes were nice and the crew was nice."
Nevýhody: "Every single flight we were on was delayed, with no explanation. The food was good on the plane, but almost every meal option I wanted was out by the time the crew got to my seat."
Výhody: "the crew as more customer friendly, and it appeared they really take care of customer, not just put some words on paper."
Nevýhody: "i have requested the child meal on the web site and also requested the seat preferences, however when i boarded the flight, i came to know that they have only honored the seat preferences but not the food. on the serving menu, the veg option was available but we informed that the veg is available only if we have requested it on the web site, i had to survive with add-on food but not the real meal. crew were struggling to serve food for us."
Výhody: "I like everything about the flight"
Nevýhody: "Flight was very long"
Výhody: "the room on the plane, the food, the service was all great ! I was worried about the international flight but Qatar made it a great experience!!!"
Nevýhody: "I can't think of anything that was negitive"
Nevýhody: "Observed that one flight attendant from India is giving more attention to a person who is from Navy. He avoided asking what we want for drinks etc. He always ignored us and pushed his cart before we answer. We are very unhappy with his behavior, however, adjusted ourselves."
Výhody: "Friendly staff. Good food."
Nevýhody: "Unlike my flight from US to Qatar, this flight was outdated and their video streaming touch device was old."
Výhody: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Nevýhody: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Nevýhody: "The seats were particularly narrow and uncomfortable on this flight. Quality of food used to be better."
Výhody: "The kit was really helpful for the really long flight. Good service!, food was better than our previous flight"
Nevýhody: "Took a long time to get the trays after meals (at least 30-40mins) , didn't offer smaller snacks such as cookies between meals,"
Výhody: "on my flight from bkk to Doha all the flight attendants were very helpful. One in particular with the name Mary Jane, was very helpful and she stood out among the rest. Thank you for your kindness and help when I couldn't eat some of the foods on board. Whom can I write an email to so that I can be sure that she gets noticed for her work? Thank you"
Výhody: "Much better than the flight from Mumbai to Doha. The crew was attentive."
Nevýhody: "Meals could have been better. The good didn't compare to business class on other airlines."
Výhody: "The service was okay"
Nevýhody: "Hi I travelled on 7/16 from Philadelphia to Cairo through the Jordanian airline . Unfortunately the luggages didn't reach to Cairo airport with me . 3 days later they told me that the luggages in Jordan and I have to travel from Alexandria city to Cairo to receive my luggages . When I went their , I found my luggages were opened and missing much items . I made reports on the airport. The employees in the airport they wondered why the opened the selling box , and the box looks empty. The weight for this box was 32 kilograms in the time of shipping. And I paid $400 for extra weight . But when I received it was like 20 kilograms. Plus I paid $350 for Qater airline for shipping 3 luggage . That's means I paid $750 for shipping 3 luggages and I received it looks empty . I need refund for all shipping and $5000 for damages items , or I will complain this airlines through the American court . Thank you"
Výhody: "Flight was on-time, crew was very friendly. The entertainment was very good, the food was o.k."
Nevýhody: "Everything overall was very good, the only issue was that we tended to sit with our dirty trays and empty cups for quite long periods of time."
Výhody: "They don't charge you for any seat in economy class"
Nevýhody: "The boarding process feels very hostile, they are not nice and you are threaded as a terrorist (while they smile at you during the process). Since a new policy of TSA according to them, you cannot take your computer with you in the plane. This means that working in your way back is very hard and you will be loosing the day which is very uneficient. But what was even worse, is that they didn't allow me to check my bag in the last connection gettting to the US, instead they made me check it from my original destination which made me loose almost two days of work without giving me a logic response on why I couldn't check my bag from my inbound flight to the US. By the way, this protocol from TSA is terrible. No internet in their flights No chargers plugs in all of their flights (including the ones that take you more than 4 hours) Lunch in their 15 hours flight is mediocre, everyone was starving since they only gave us one mini empanada."
Nevýhody: "I had to ask for wine to 3 different hostess's"
Nevýhody: "We took off in a terrible storm with lightning striking all around the plane. Very rough, lightning which scared the hell out of both me and my wife."
Výhody: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Nevýhody: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Výhody: "Service was excellent and food was all right. I do not eat meat or dairy but there was still some food for me on this flight."
Nevýhody: "No complaints whatsoever."
Výhody: "Everything was good."
Výhody: "Check in was easy"
Nevýhody: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Výhody: "Attentive service"
Nevýhody: "The waiting room in Qatar airport was freezing! So many cold people who were not properly attired as you don't expect arctic conditions at 1am!"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Seats were very uncomfortable"
Nevýhody: "too expensive for flights"
Výhody: "The food"
Nevýhody: "My seat wasn't working properly and wasn't comfortable."
Výhody: "The flight was on time and the crew was professional. The food and entertainment was good."
Nevýhody: "It is too cramped in the toilets and seating area."
Výhody: "Probably best economy class service and amenities and timings."
Výhody: "The flight was excellent. Thank you."
Výhody: "On time"
Nevýhody: "Seats are not very comfortable. Narrow and hard."
Nevýhody: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Výhody: "Food, service, movie selection, wine selection, seats in business class."
Nevýhody: "Unimpressive selection of scotch when compared to competitors."
Nevýhody: "My seat."
Výhody: "Service, professionalism"
Nevýhody: "Food is good but very bland."
Výhody: "Love the food, service and movies."
Nevýhody: "Seat adjustments on both our seats in Business Class were not working!!"
Výhody: "Food and entertainment was great"
Nevýhody: "space little cramped but maybe same with other airlines in economy."
Nevýhody: "Leg room especially between Houston and Istanbul fo"
Výhody: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Nevýhody: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Nevýhody: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Výhody: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Nevýhody: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Výhody: "crew was wonderful."
Nevýhody: "leg room slightly tight for 12 hour flight."
Výhody: "The flight crew was great. The ride was smooth"
Nevýhody: "The food was ok....Not an option for vegetarian"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "The crew was good and courteous. The food was pretty good.great entertainment options."
Nevýhody: "Could not access the wifi."
Výhody: "Movie selection was great"
Nevýhody: "The seats were stained and especially very tight on legroom."
Nevýhody: "all of it"
Výhody: "Food was good , enertainment and comfort was fine"
Nevýhody: "The hostess was not friendly at all. Seemed to be inconvenienced by every request Also requested a veggie meal but was not avaible"
Nevýhody: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Výhody: "The cabin crew were awesome."
Nevýhody: "My trip from Houston to Istanbul was awesome and smooth."
Nevýhody: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Výhody: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Výhody: "Everything was good"
Výhody: "The overall experience was good"
Nevýhody: "The food is not so good."
Výhody: "In-flight service (food and entertainment) and crew are excellent."
Nevýhody: "I think boarding process in Houston was a hectic and slightly disorganized."
Výhody: "In flight entertainment was great. The crew were very courteous."
Nevýhody: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Výhody: "food was good."
Nevýhody: "When I got Istanbul Ataturk Airport, they left me in baggage area with my wheel chair. I had to carry my two luggage through the exit door."
Výhody: "Comfortable plane Good food Excellent entertainment options Friendly service"
Nevýhody: "Turkish flights always seem to be late in boarding"
Výhody: "The seats not very comfortable. The staf not friendly at all."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Good food and excellent service from the crew."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Ecellent food, service on board, on time departures,"
Nevýhody: "Huge Plane and only 3 WC"
Výhody: "Got home."
Nevýhody: "Kept us in line to board for 30 minutes. then announced a delay. No service due to short bumpy flight. Probably nobody's fault but..."
Výhody: "Food was ok."
Nevýhody: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."
Výhody: "Overall everything was good, I liked the entertainment and food the best."
Nevýhody: "I had no issues."
Výhody: "Great food and crew"
Smoothest landing I've ever had! Delta flights are usually quality.
On time to a t. The lead flight attendant Cameron was so kind helping us with luggage as we got on with our two little ones and then gave our son a treat as we headed off.
Very friendly and relaxed service
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
Výhody: "Quick boarding"
Nevýhody: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Nevýhody: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Výhody: "Competent crew"
Nevýhody: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Nevýhody: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Výhody: "Very professional crew. Nice equipment. Very pleased."
Výhody: "Good movie selection"
Nevýhody: "Always late to depart. Seating was cramped and uncomfortable"
Výhody: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Nevýhody: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Výhody: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Nevýhody: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Nevýhody: "The flight had over six hours in combined delays!!!"
Výhody: "Quick flight"
Nevýhody: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Výhody: "New plane, video in every seat"
Nevýhody: "Organizing boarding better. Confusion in rules."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Nevýhody: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Výhody: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Výhody: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Nevýhody: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Výhody: "The attendant was most helpful. Because the flight was not full, she allowed us to sit in the exit row, window and aisle, with no one between. I'm a tall person, so the extra leg room was deeply appreciated. I give her and the airline high marks."
Výhody: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Nevýhody: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Nevýhody: "Seats are hard to get comfortable in. Headrests are awkward"
Výhody: "How they take off and land"
Nevýhody: "The price versus other companies"
Výhody: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Nevýhody: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Výhody: "Delta is the best airline by far."
Nevýhody: "My bag did not make the connection even though there was almost 4 hours layover... :("
Nevýhody: "Very uncomfortable flight. Seats are to close to each other"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Nevýhody: "Aircraft was smelling bad! Hygiene is the key"
Výhody: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Nevýhody: "Seats not comfortable enough"
Nevýhody: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Nevýhody: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Výhody: "gate personnel delivered bad news routinely"
Nevýhody: "contingency planning was zero to get flight crews to next flight..."
Výhody: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Nevýhody: "Breakfast was mediocre for First Class."
Výhody: "Flight was on time"
Nevýhody: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "Rebooked to Atlanta because of a delay."
Nevýhody: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Výhody: "When we were landing!!!!"
Nevýhody: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
Nevýhody: "Airline food could always be better. It wasn’t bad though."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Výhody: "Crew was amazing"
Výhody: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Nevýhody: "Some of the other passengers were annoying"
Výhody: "Great customer service!"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Nevýhody: "Food real bad, hope it will be better from Frankfurt"
Nevýhody: "Small plane, a price for everything."
Nevýhody: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Výhody: "Staff was really good"
Výhody: "Crew was helpful"
Nevýhody: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Výhody: "The airbus looked nice, crew was friendly."
Nevýhody: "Boarding was chaotic, the seats were ok. The USB port did not work and the touch screen was unresponsive, hard to use. Four bathrooms in the middle of the plane did not seem sufficient, toilet paper running out, long wait."
Výhody: "On time, pleasant, comfortable."
Nevýhody: "Honestly all good!"
Výhody: "I like everything about this airline. The entire crew is always happy to serve and extremely helpful. The food is very good and served hot. When our flight was delayed and it was questionable whether we'd make our Lufthansa connection, there was a small bus with 2 Lufthansa crew members waiting for us on the ground - they escorted us through Customs and directly to the door of the airplane so that we'd make the flight. Service I have never gotten on an American airline!"
Výhody: "Always have been more than pleased with Lufthansa. Perfect experience. Sincere thanks go to all staff."
Nevýhody: "Nothing. All perfect."
Výhody: "Food was great"
Nevýhody: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Výhody: "Flight Crew was very nice and helping in general. Flight was very in time and comfortable on both segments."
Nevýhody: "Ground crew at Frankfurt was felt to be discriminatory in behaviour and we had to walk to next departing gate after waiting for our wheelchair."
Výhody: "Nice big plane, good/frequent beverage service."
Nevýhody: "Didn’t arrive on time. Breakfast was weird and flavorless."
Výhody: "I like everything. Everything orderly and perfect."
Nevýhody: "The screen for viewing movies were not functioning all the time."
Výhody: "Well in time"
Nevýhody: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Výhody: "excellent service and crew"
Nevýhody: "Disaster customer service .. cancelled and mtssed flights"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Nothing that i can think of."
Výhody: "They did it again, lost my bag for the emth time. But this time its seems to be more complicated than previous times this has happened. Just hope i’ll get my bag back eventually."
Výhody: "Staff was nice. The flight was on time."
Nevýhody: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."
Výhody: "I enjoyed my experience but the food was not that great ."
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Flight crew was decent."
Nevýhody: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Výhody: "There service helping us with the boarding process was phenomenal!"
Výhody: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Výhody: "It was UA. Not Lufthansa."
Nevýhody: "Boarding was in organizes."
Výhody: "I'm even still here i miss it my flight i have told they are going put me to another flight but I have not received any call yet from"
Nevýhody: "I'm still waiting"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "My luggage was ripped open."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Výhody: "The service and flight was smooth."
Nevýhody: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Výhody: "Everything on this flight was great. the seats were comfortable, crew was great, good was great and the movie touch screen worked."
Výhody: "Like the idea of getting on & having access to decent films from when you get of to when you get off. Cheaper than other flights - by approx. $ 300 - short booking due to funeral."
Nevýhody: "Plane delayed 2hrs, then changed gate & delay reduced to 1hr. Bit of a rough landing. Auto darkening windows - nice idea unless you have the window seat and the sun still coming in when flying above the clouds"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
Výhody: "Being periodical flyer, this was the best entertainment system so far, making a 9+ hour flight enjoyable(!) Also best dinner meal and sufficient lavatories for constant availability."
Nevýhody: "The breakfast prior to landing was a bit sparse, a simple crouton with jam, no butter, contrasting the best dinner meal I ever had."
Výhody: "Crew was good providing, boarding was well handled."
Nevýhody: "Food average; seats crowded and uncomfortable"
Výhody: "They gave us M&Ms while we were boarding and tried to make the boarding process as quick and organized as possible. They were very polite."
Nevýhody: "No entertainment system, but it was only a 50 minute flight."
Very poor snack and drink option
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "Overall a nice and good flight"
Nevýhody: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Výhody: "Terrific hot breakfast in bus. class"
Nevýhody: "Window did not darken like the others."
Výhody: "Almost everything, especially the crew."
Nevýhody: "Don’t feel like anything should be better to be honest"
Výhody: "Usual faultless KLM experience"
Výhody: "Everything works and quick to get to destination."
Výhody: "Flight arrived on time"
Nevýhody: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Výhody: "Crew was nice and pleasant"
Nevýhody: "Flight very late"
Výhody: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Nevýhody: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "Pleasant flight"
Nevýhody: "We were delayed & missed our connection"
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Nevýhody: "We had 4 hour delay causing a stop over at 3am. So yeah"
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Nevýhody: "not really"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Lovely crew, very helpful"
Výhody: "On time and friendly crew"
Nevýhody: "Boarding needs improvement"
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Výhody: "Friendly crew."
Nevýhody: "So many people on a 747!!"
Výhody: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Nevýhody: "Nothing to say"
Výhody: "Snooth and efficiënt with a KLM service"
Nevýhody: "No entertainment"
Výhody: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Nevýhody: "No complaints about anything."
Výhody: "Arrived early!"
Nevýhody: "Boarding seemed disorganized."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Nevýhody: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Výhody: "Wifi on Board"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Fast boarding"
Nevýhody: "The entertainment system wasn’t working for the whole 10 hour flight."
Výhody: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
Nevýhody: "The streaming service didn’t work"
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "Just great crew."
Nevýhody: "Not comfortable at all and will not book KLM again."
Výhody: "Cabin Crew was awesome."
Nevýhody: "Entertainment System was not working and no Non-veg food option in flight."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The included snacks and the seats."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Night flight so no entertainment allowed sleeping"
Nevýhody: "Kosher food could be improved"
Výhody: "Flight attendants were friendly, but they only had limited resources to work with."
Nevýhody: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."