I will never change airline company the best
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Výhody: "Seats were very uncomfortable"
Nevýhody: "too expensive for flights"
Výhody: "The food"
Nevýhody: "My seat wasn't working properly and wasn't comfortable."
Výhody: "The flight was on time and the crew was professional. The food and entertainment was good."
Nevýhody: "It is too cramped in the toilets and seating area."
Nevýhody: "Food was late and terrible seating arrangements were horrible they placed my infant in a different section don’t recommend it if you are old or traveling with family"
Výhody: "The flight was excellent. Thank you."
Výhody: "On time"
Nevýhody: "Seats are not very comfortable. Narrow and hard."
Nevýhody: "I sent my old grandparents trusted them to take care of them but they were treated very badly and had a horrible trip"
Výhody: "Food, service, movie selection, wine selection, seats in business class."
Nevýhody: "Unimpressive selection of scotch when compared to competitors."
Nevýhody: "My seat."
Výhody: "Service, professionalism"
Nevýhody: "Food is good but very bland."
Nevýhody: "Narrow space between seats"
Výhody: "Love the food, service and movies."
Nevýhody: "Seat adjustments on both our seats in Business Class were not working!!"
Výhody: "Food and entertainment was great"
Výhody: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Nevýhody: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Nevýhody: "Turkish Airlines sells you a long layover business class ticket but then cannot deliver the promised hotel as American passport holders cannot leave the airport So enjoy your 22 hour layover in the gate area This is fraud This change in visa for USA passport holders was known for weeks but they chose not to let customers know when booking the tickets Kayak You should take this up with Turkish Airlines as this is blatantly false advertising and you are supporting this fraud on your site by not highlighting the restrictions"
Výhody: "Paying only half of what other USA airlines offered we had a one stop trip from (IAH) Houston to (TLV) Tel Aviv and were served two meals with offerings of other food if needed. I don't know what was served but it was good yet very different from what we eat in Texas. Then we had a 2 1/2 hour layover in (IST) Istanbul Turkey which gave us plenty of time to get off the plane, shuttle to the terminal gate then walk around the airport for about an hour before heading to the next gate for our connecting flight. The crew was very pleasant and the flight very smooth."
Nevýhody: "The landing in Instanbul Turkey was very poorly done, by far the worst I've ever experienced but the rest of the flight and connecting Turkish Airlines flight to Tel Aviv was great. The seats are very cramped but not much different than any other economy seat I've had on any other USA airline. The price of the ticket more than made up for the seat."
Výhody: "The flight crew was great. The ride was smooth"
Nevýhody: "The food was ok....Not an option for vegetarian"
Výhody: "The food and boarding went fine."
Nevýhody: "There was no air in our section of the plane. The entire flight from Houston to Istanbul was miserable. It was 85 degrees or higher, and every chance we got to complain to a flight attendant was met with dismissal. We were told they were trying to fix it, but really there's nothing they could have done, and they shouldn't have made it sound like if we just waited a little the problem would get fixed. Not only was it hot, but there was no actual air flow of any kind, and as a person with Asthma this was extremely uncomfortable. Our section was right behind the first class section, and the flight attendants kept trying to keep us separated with the curtains, even though the only way we were getting any air was from that cabin. We consistently requested them to leave the curtains open in the hopes that some air would make it's way to us, but there was little change. Some families with newborns were moved to first class, and some passengers were able to scout out and find other available seats throughout the plane, but for the majority of us in that section, we had no air, and were treated very poorly for as much discomfort as we were going through. There was no apology and little acknowledgement to the problem at hand and I felt personally very disrespected by the whole experience."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "The crew was good and courteous. The food was pretty good.great entertainment options."
Nevýhody: "Could not access the wifi."
Výhody: "Movie selection was great"
Nevýhody: "The seats were stained and especially very tight on legroom."
Výhody: "Flight left on time. Crew was friendly and was multilingual. Entertainment on our personal monitors was good."
Nevýhody: "Overall it was a good flight but since I was not familiar Turkish Air, there were some glitches. Although I'm not wheelchair bound, I have great difficulty walking distances with fear of falling. I was never offered some assistance by the Houston airport or the airline at this point. The seating on the plane is difficult to maneuver for a disabled person. The flight was OK except for cramped spaces. The flight left on time and that was good considering Houston had just gone through the hurricane."
Nevýhody: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Nevýhody: "After ordering Asian vegetarian meal, I got pasta. That was disappointing"
Výhody: "I like the food in the air craft it was good, but the crew seemed not wanting to speak inglish The are more willing to serve turkish speakers, They were not even able to solve seat problem. that I and my next seat guy decided to solve the issue by offering our seats to them so that they can sit together, the crew spoke poor english and we were held up by that seat problem, ask that crew member they will tell you what happend, After we gave up our saets to random girls who were also angry about turkish airline, we were able to take off for nairobi And yes the coffee store by the cafe nero and nearly all business refused to give us a wifi And turkish airport offers wifi to only those who have a turkish phone number that is so very low Shame on turkish airline for treating us the give us a free rides we are their bussiness and we will make sure that we stop giving our bussness It looks like they took their customers for granted and we will just tollered it but I will not and many people whom I know will not It is simply desaster... 0% service from the time you come to the airport untill boading time I had to ask about 5 deffrent men to tell me if where I was terminal. One but none of them know what i was saying And at the time my flight was sopposed leave 7:50 so I was freaking out And no one helping at that crtical moment I finaly got the delay flight info after running somany times up and down the road"
Výhody: "Everything was good"
Výhody: "The overall experience was good"
Nevýhody: "The food is not so good."
Výhody: "That I heard great things about Turkish Airlines"
Nevýhody: "Staff at the gate and on the plane were rude. At the gate, I asked if there was an isle seat or an emergency row seat available (because I have long legs and long feet) and he said he would check and see. Well, he failed to inform me if any of the seats were available, so I sat in a window seat to Istanbul and a middle seat to Venice. I had to pay $160 for an extra bag to Venice. I asked if the airline allowed military members to check a third bag for free, I was laughed at, and told that US military members get charged more because we're not in the Turkish military. So as you can see, this trip started off horribly. My flight attendant seemed like she was having a horrible day because her attitude and customer service was bad."
Výhody: "The food on board was better than average."
Nevýhody: "The whole operation was shabbily done. Because of a Turkish airlines' flight delay, we wouldn't be able to make our connecting flight to Venice from Istanbul. So the agents booked me and my traveling companions on DIFFERENT flights the next day, long after we had paid to be getting to Venice. It took a long time and a lot of work on my part to get our tickets corrected to all be on the same flight, and the whole thing was very unprofessional. The lower price for Turkish airlines is not worth it when you have to spend an entire day of your vacation sitting in the Turkish Airlines airport hotel because Turkish Airlines can't properly get you to your destination on time."
Výhody: "In flight entertainment was great. The crew were very courteous."
Nevýhody: "It was so hot, nearly unbearable. Not sure why, maybe a one time thing, but definitely very irritating. The food was mediocre at best. As well, the tray of food kept sliding off the retractable table. Seats were pretty cramped."
Výhody: "Comfortable plane Good food Excellent entertainment options Friendly service"
Nevýhody: "Turkish flights always seem to be late in boarding"
Výhody: "Food was good. Entertainment was great."
Nevýhody: "Flight was delayed but that wasn't the main problem. Went to the wrong gate for my connecting flight, Turkish air rep at the gate checked my boarding pass, didn't say a word about me being at the wrong gate. Tgere was no announcement of any kind (found out later, Turkish sir doesn't do announcement at the Istanbul airport. No clue as to why). Thought, tgere was another delay and by the time I asked, it was too late to catch my flight and that's when I got a full dose of every single person w Turkish air trying to stiff me with the most outrageous penalty for changing Nguyen my ticket. Started out at $1114 on a $758 ticket, then went down to $925 and if I stay over night, down to $750. Seriously? Rude, talking down at me and telling me that if I don't pay the penalty, my return ticket will be cancelled. I keep getting bounced from one person to another being told to wait here and wait there then I finally got so sick of all of it, bought a new connecting flight online, spending the night in Istanbul and will see what will happen w my return flight to the US. I call this 'theft' as if i buy an entire new ticket from Istanbul to Cairo then back to the US online, it will cost me less than the penalty they're trying to get me to pay. Shame on you Turkish airline!! You'd think w all the issues they're having w tourism in their country these days they'd care about not doing this kind of mistreatment of their clients."
Výhody: "The seats not very comfortable. The staf not friendly at all."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Good food and excellent service from the crew."
Nevýhody: "Flight from Istanbul to Amman boarding was a mess"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Ecellent food, service on board, on time departures,"
Nevýhody: "Huge Plane and only 3 WC"
Výhody: "Good tasting food"
Nevýhody: "Slow crew with no flexibility at all. They did not respond to any "custom" request.(e.g. milch for the kids.)"
Nevýhody: "Flight from Houston to Istanbul got delayed; Turkish Airlines representative confirmed that flight will catch up on time and I can reach my connecting flight on time, however changed my ticket for the connecting flight so I would leave Istanbul next day - without informing me about the change.Once I realized changed "date/time" in the ticket (VS what I booked) and complained about it, all Turkish Airline representatives were acting line they don't understand English...this is unacceptable. I ended up spending the night in the Airport."
Výhody: "Food was ok."
Nevýhody: "I was so cramped and I'm only 6'. My back has hurt for days after that flight."
Výhody: "Flight crew was excellent"
Výhody: "lots of leg room good food"
Nevýhody: "Flight was delay and we are waiting in plane food was not enough good, no menu was provided, the plane was dirty..."
On time to a t. The lead flight attendant Cameron was so kind helping us with luggage as we got on with our two little ones and then gave our son a treat as we headed off.
Very friendly and relaxed service
The flight from Sydney to Adelaide was never ticketed and I was stranded in Sydney! Worst experience ever!
It was so smooth…it was so nice to hsve no issues flying. This was the first time in a while that everything was effortless Thank you
Good but delta needs to be more upbeat about the boarding process in Atlanta
There was a storm brewing in NYC but you would never know it from the flight. Great experience and barely any turbulence considering the storm.
Just a standard Delta flight: comfortable, excellent flight attendants. We had a direct flight, seated in Delta Comfort Plus, so it had a lot going for it, nevertheless, it was a good flight…
It was good that there was a vegetarian option for lunch in First Class. The sandwich was pretty good.
Výhody: "Quick boarding"
Nevýhody: "With flying there is nothing perfect all the time. I was able to sleep on the flight and had a place for my carry-on luggage. I wish unboarding was mad less complicated."
Nevýhody: "Less announcements about masks we get it We don’t need instructions on hand washing Drink service needed"
Výhody: "Competent crew"
Nevýhody: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
Nevýhody: "Communicating take off time!!! It changed multiple times by one three hours and ended up flying the next day!"
Výhody: "Very professional crew. Nice equipment. Very pleased."
Výhody: "Good movie selection"
Nevýhody: "Always late to depart. Seating was cramped and uncomfortable"
Výhody: "Just the crew was super sweet and amazing. Everything else sucks. My seat won't recline and the flights get delayed all the time. Worst was the state LaGuardia is in right now."
Nevýhody: "More on time performance would be great from Delta. Seats that actually recline and not get stuck. Screens in all the seats to enjoy entertainment."
Výhody: "The flight crew was friendly and communicated well. They also had a friendly attitude."
Nevýhody: "A 1 hour wait for wheelchair assistance in Houston and then a 30 minute delay for wheelchair people to take my mom to baggage claim. Then the wheelchair attendant kept complaining she wouldn't receive a good tip to take us to the Lyft pickup area."
Nevýhody: "The flight had over six hours in combined delays!!!"
Výhody: "Quick flight"
Nevýhody: "I wish there was a way to access the delta movies in small planes that don’t have seat back entertainment"
Výhody: "New plane, video in every seat"
Nevýhody: "Organizing boarding better. Confusion in rules."
Výhody: "Overall was a good experience"
Nevýhody: "My wife’s seatback entertainment kept glitching...that was frustrating and Seat wasn’t very comfortable"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Výhody: "Everyone was very courteous, the plane took off on schedule and arrived at our destination early. Also got a complimentary upgrade to Comfort Plus."
Nevýhody: "Ticket price was a bit much, the seats and aisle inside the plane are only made for skinny people. Aisle was barely longer across than my foot, and the guy next to me was a bit bigger than average, leaving me to have to scrunch in my seat the whole flight. Lots of elbows, butts and hips knocking into my shoulders as people boarded."
Výhody: "The staff & crew were friendly. I liked having access to free entertainment. I liked being able to see the tracking of my checked bag (notifications)."
Výhody: "The flight was probably only half booked, the crew was awesome, very attentive and accommodating. Legroom at seat 13A was plenty. Also the fact that messaging is free is convenient."
Nevýhody: "No food to purchase. The flight was over dinner time. Boarding - the ground staff’s announcements weren’t very intelligible."
Výhody: "I liked the flight attendant in first class. Unfortunately I was not in first class"
Nevýhody: "I did not like the attitude of the obese old man (I, too, am an obese old woman) as I saw it toward some of my cabin mates."
Nevýhody: "Seats are hard to get comfortable in. Headrests are awkward"
Výhody: "How they take off and land"
Nevýhody: "The price versus other companies"
Výhody: "I love Delta airline this is what airline I pefer to go with whenever I fly anywhere they are the way for me such happy ppl and so much help."
Nevýhody: "On one of my flights the Wi-Fi was down so it killed my entertainment but the flight wasn't long so it wasn't so bad for me"
Nevýhody: "Very uncomfortable flight. Seats are to close to each other"
Výhody: "Very friendly crew"
Nevýhody: "Seatbelts very short given ample seat size"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "I would like the airline service to do more for our veterans. Especially the 100% disabled veterans"
Nevýhody: "Seats not comfortable enough"
Nevýhody: "I understand delays happen, but Delta delayed the flight significantly and only informed customers around the time they had arrived at the airport - especially for an early morning flight, where you are counting on being able to sleep on the plane ASAP, that is absolute hell. If they had messaged even 30 mins earlier, we could have rescheduled our cab and slept at the hotel given we were on 2 hours sleep. We received the text 3 minutes before we arrived at the airport and tried to sleep on benches as the front desk kept delaying the boarding time by 20 minutes 4 times, each time exactly at the previously extended ETD, which is far more frustrating than if they had just extended it once by 80 minutes so we could legitimately relax."
Nevýhody: "Delta costumer service was terrible. Cancelled my trip twice. They lied to us saying that they were going to give vouchers for hotel, that we were going to be automatically booked for next flight and that our bags would arrive with our flight. Waited 7hs to talk to an agent in the airport. 24h wait in Atlanta had to sleep in airport. They wanted me to wait three days in atlanta. They forced me to check a carry on because they didn't have room in the plane. They told me my bag would arrive with my flight. It never did. I still dont have by only bag. Unbelievable."
Výhody: "gate personnel delivered bad news routinely"
Nevýhody: "contingency planning was zero to get flight crews to next flight..."
Výhody: "Boarding time and schedules were as expected or faster and good attention from the flight crew."
Nevýhody: "Breakfast was mediocre for First Class."
Výhody: "smooth landing, little turbulence and very accomadationg staff. Plane was clean and comfy seats. My youngest had not been on plane in quite some time, and the flight attendants my her very at ease"
Výhody: "Flight was on time"
Nevýhody: "I don't get it.. why airlines have no pride? Tickets are expensive! Fuel is lately cheap.. a Don't get it.. why do they keep crying and act like poor helpless companies? You are connecting 2 major cities in the US... can you please have some pride and offer a Nice airplane and not a crappy old one? Can you have some service going beyond just a soda? It doesn't make sense! When you fly in Europe with any major airline company (not low cost..), no matter how long or short the flight is, minimum you get a sandwich and abundance of drinks.. not with Delta (or any other american airline company).. pontless. We always get treated like cattle.. but they like keeping the prices of tickets expensive, don't they???"
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "Rebooked to Atlanta because of a delay."
Nevýhody: "Delta notifications and Kayak notifications were giving me conflicting information, however once I arrived at the Houston airport a Delta representative clarified my issues."
Výhody: "When we were landing!!!!"
Nevýhody: "To crowded, seats to to!!! close need personal space not everyone baths!!##!!"
It was great. A bit hard to sleep at night but I bet it had to do with the time rather than with the seats :)
Nevýhody: "Airline food could always be better. It wasn’t bad though."
Výhody: "Crew was competent"
Nevýhody: "The plane was hot the entire flight"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "The first leg to Frankfurt was 6 hours late. Missed connection, missed next possible connection, and waiting in line to try to get last possible flight out. Everyone's schedule has been turned upside down."
Výhody: "The movies"
Nevýhody: "Flights being on time. Friendlier staff. They would t have misplaced my luggage."
Výhody: "Crew was amazing"
Výhody: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Nevýhody: "Some of the other passengers were annoying"
Výhody: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."
Výhody: "Great customer service!"
Výhody: "Seat was excellent. I like the blanket and more than anything real silverware...unfortunately for bad food"
Nevýhody: "Food real bad, hope it will be better from Frankfurt"
Nevýhody: "Small plane, a price for everything."
Nevýhody: "There was no drink service because of “turbulence”. I did not notice any turbulence."
Výhody: "Staff was really good"
Výhody: "Crew was helpful"
Nevýhody: "The plane was 1 hour late and the plane wasn't even at the gate for its expected departure time. The boarding process was too long and take off took too long, thus causing me to miss my connecting flight. So that I missed my Saturday interview."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Food was great"
Nevýhody: "Hot in cabin and service poor. Seat not comfortable still prefer united clasd"
Výhody: "Nice big plane, good/frequent beverage service."
Nevýhody: "Didn’t arrive on time. Breakfast was weird and flavorless."
Výhody: "I like everything. Everything orderly and perfect."
Nevýhody: "The screen for viewing movies were not functioning all the time."
Výhody: "Well in time"
Nevýhody: "We were not offered veg and non veg options. We were only offered a vegetarian meal. A minute later, the gentleman behind us was presented the two options. We disregarded this on the first flight, but when it happened on the next flight similarly, we asked if we could get our children the chicken meal. The air hostess explained they had no more. But she presented the two options to the fellow passenger behind us. We were extremely offended by the way we were treated. The airlines offers no entertainment for children as do other airlines. In fact, one air hostess went so far as to ask me to tell my Lil one to MUTE the volume of his ipad."
Nevýhody: "More food favorites"
Výhody: "excellent service and crew"
Nevýhody: "Disaster customer service .. cancelled and mtssed flights"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "Nothing that i can think of."
Nevýhody: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Výhody: "Very helpful and nice cabin crew, very tasty food! And comfortable sitting. Would recommend to a friend."
Nevýhody: "That damn crying kid behind me that kept kicking my chair and crying the whole 8 hours."
Výhody: "Staff was nice. The flight was on time."
Nevýhody: "The touchscreen tv seevice was the slowest I have ever seen. The entertainment options were very limited, even less optikns for kids. The back of my chair was not reclining. The food was terrible. Kids did not eat anything at all."
Výhody: "I enjoyed my experience but the food was not that great ."
Výhody: "Staff was friendly and attentive"
Nevýhody: "First of all, the boarding took an hour longer than it should have been so we all sat in the plane dripping with sweat, because it was 100 degrees in Houston and the plane didn't have A/C on until we took off. Food was not good, some mysterious meat they called beef stew and veggies with strange texture. We ended up drinking more since the food was bad. The entertainment choices were OK but the equipment was a bit ancient, my husband's screen ( we sat in the front where screen pulled out of the seat) was broken and was held by a duct tape(???!!!) The seats are small, I have flown with other companies on transatlantic flights and their seats are bigger and more comfortable in economy class."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Výhody: "Very efficient, clean and comfortable."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "The seats are normal, the food was fine, but the service was lovely, smooth and always with a smile. We left arrived in Frankfurt almost on time and I would definitely fly Lufthansa again!"
Výhody: "Flight crew was decent."
Nevýhody: "The flight was late in departing and then rerouted from Frankfurt to Manchester causing many passengers to loose connection. The reasongiven was a crew scheduling issue. Compensation upon arrival at Frankfurt was nil unless you asked and if you did you got an insulting 7 euros which barely even paid for coffee. No apology to people given just a "business as usual, it is your problem attitude". At arrival in Frankfurt there was a pass the buck attitude where any questions of connecting flights, and reroutes was forwarded to a Lufthansa counter that was NOT manned by anyone. Very frustrated."
Výhody: "There service helping us with the boarding process was phenomenal!"
Výhody: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Výhody: "Comfort, yummy food, exceptional customer service, but the best part had to be the amazing service when checking in at IAH.....the lady who checked us in delivered the best customer service I have ever received by an airline....I would love if she received some appreciation....she was super professional, courteous, friendly to my daughter, explained everything and made sure I understood, and then said "I'll see you upstairs Mrs. Manderfeld to help you further....at the gate" WOW! If only all airline check was like this!"
Nevýhody: "The whole experience was fantastic! I've always rated and preferred Emirates and Etihad but this airline experience has changed my mindset....Thank you!"
Výhody: "We requested a special meal to accommodate multiple food allergies, and they both promised and provided it."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Lots of entertainment. Everything fine."
Výhody: "Movie selection was great, food was ok as was the service."
Nevýhody: "Boarding and deplaning was nothing short of a cattle call. No plane ettiquette and no direction from the crew on how to properly deplane. I am a 6'2" tall person stuck in between two 300+ men. Not only did I feel uncomfortable I felt unsafe. When I asked if I could upgrade to premium economy or even business it was a straight no without even looking in the system to see if their were open seats. The girl in front of me ate with her seat reclined which allowed me a whole inch of space to bring my food to my mouth. Terrible airline and terrible experience. If I could cuss in this review I would."
Nevýhody: "My luggage was ripped open."
Nevýhody: "A disaster but was able to arrive 5 hours later to my destination. Better than a day late."
Výhody: "The service and flight was smooth."
Nevýhody: "Breakfast was terrible. We only got a croissant and jam. It would have been nice to have had an actual meal."
Výhody: "Like the idea of getting on & having access to decent films from when you get of to when you get off. Cheaper than other flights - by approx. $ 300 - short booking due to funeral."
Nevýhody: "Plane delayed 2hrs, then changed gate & delay reduced to 1hr. Bit of a rough landing. Auto darkening windows - nice idea unless you have the window seat and the sun still coming in when flying above the clouds"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
British Airways food was very tasteless but the staff were very accommodating for me and my baby boy.
Twice I called to see if A meal was served on the 1st class flight and was told no. So no gluten free meal for my wife and we purchased meals to carry on with us. Annoyed.
Nevýhody: "- Leave in time - Working onboard entertainment system"
Výhody: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Nevýhody: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Výhody: "Crew is amazing"
Výhody: "Lovely crew, very good entertainment system."
Výhody: "Everything! I never knew Finnair was such a great airline."
Nevýhody: "Other than maybe the lengthy layover time, which probably can't be helped, nothing could have been better."
Výhody: "Kindness of the staff, quick check in, wonderful healthy food, my seat and overall experience."
Nevýhody: "Limited controls on the entertainment."
Výhody: "I will recommend to my friends and families."
Výhody: "Environmentally mindful with some packaging"
Nevýhody: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."
Výhody: "Crew was professional and courteous. Flight a little bumpy because of turbulence but otherwise fine."
Nevýhody: "Boarding in Finland with not too many comfortable seats in waiting area. I'm used to boarding by group numbers but no such thing in Vantaa airport??? Food not good. Legroom seems tighter than a few years ago. Movie selection not great."
Nevýhody: "Never made it to Chicago on original flight due to delays."
Výhody: "The blueberry juice was good!!"
Nevýhody: "Sitting by the bathrooms. There weren’t even pretzels."
Nevýhody: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Nevýhody: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Výhody: "I'm alive. The plane did not implode. No crashes! The crew was polite. Plane was very late leaving. Not a good thing."
Nevýhody: "Had to pay more for extra baggage than a person with the "right" ticket #'s. How to know this trivia in Feb. when buying ticket? My starting #'s did not allow me to prepay online. Instead, rush to airport, pay more by having to pay in person. 2. I also could NOT get my boarding pass online. Instead, forced to drive to airport day before just to be sure I'd be on plane! Finnair counter, Hannele politely double-checked all's well, handed me boarding pass. Hannele told to buy extra baggage online being cheaper. This promise, not accurate. Absurd!"
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Nevýhody: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Výhody: "In cabin crew was good. Good service"
Nevýhody: "Crew at gate wasn't really friendly. Made some of us check in our carry ons stating that the flight was full, but I found on the plane that there was tons of overhead space after everyone had boarded. I had a connecting flight to tallin for a conference and was nervous that my checked in carry-on wouldn't make it."
Výhody: "The food was surprisingly pretty good"
Nevýhody: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Nevýhody: "You have canceled my flight and you have just sent me an email."
Nevýhody: "Sound only came out of one ear from headphones"
Výhody: "All standard service, nothing extremely good or bad."
Nevýhody: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."
Nevýhody: "announcement in English hard to understand"
Nevýhody: "No space on the aircraft. It was very cold the entire flight. Staff wasn't responsive to ewquests"
Výhody: "Everything was great. They made a nine hour flight actually enjoyable."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Nice crew"
Nevýhody: "old plane, not clean, flight delayed not airlines fault"
Výhody: "It was comfortable and not too crowded"
Výhody: "Plenty of food to eat. Snacks and lunch"
Nevýhody: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Výhody: "Professionalism, punctual, friendly service"
Nevýhody: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Nevýhody: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Výhody: "Staff was nice. Seat was standard."
Nevýhody: "Small movie selection."
Výhody: "Flight attendants"
Nevýhody: "Operated by American. Delayed for 4 hours"
Nevýhody: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."
Nevýhody: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Nevýhody: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Výhody: "Clean plane, nice crew. I'm a very happy and relaxed traveler"
Výhody: "Everything was good, cozy airplane, tasty food"
Výhody: "Great service. Comfy seats."
Výhody: "Everything else"
Nevýhody: "Both the British Airways attendant who check me in in Chicago, and the British Airways attendant who checked me in in London, were not paying attention to my final destination and did not mark my luggage for my final destination."
Výhody: "It was great having a whole row to myself, the staff were good and they're was a much better selection of movies than on other air carriers flights"
Nevýhody: "The temperature in the cabin wasn't great, being so hot it will only breed those germs. Food could be better, especially breakfast. I think they should bring the drinks around more often too."
Výhody: "Although I booked this as Finnair, it was actually a British Airways flight, as I knew it would be. And it was fine--I don't think Finnair gets much credit, but whatever. I'd actually have liked to travel with someone more exotic!"
Výhody: "The crew was amazing. It was a long flight and they kept bringing us drinks and snacks for 10+ hours."
Výhody: "Food, drink, and movies were great! Gotta love the A380 and British Air"
Výhody: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."
Nevýhody: "International flight delayed 2 hours for multiple mechanical issues. 45 minutes before boarding, we were given a $20 voucher for food and drink (which we couldn't spend on snacks, just big meals, which was undesirable so late at night). Flight itself played Mission Impossible 4, then a kid's cartoon, then nothing the remaining 5 hours. Very uncomfortable for those who can't sleep on planes."
Complete ineptitude of staff dealing with overhead luggage resulted in an HOUR delay!!!
It had a good range of movies but the flight map was broken at my seat. I tried both online and by calling to request a menu and the wait to speak with someone was 45 minutes, and there was nothing on line that allowed me to choose a meal option. The plane was small and all seats were taken. After the meal there were incredibly long lines for only two toilets. Finally, SAS lost our luggage, which can of course happen, but there were more than 50 people waiting around at the carousel and nobody from SAS came to tell us the truth. Finally news trickled back to us by word of mouth and when we got to the SAS baggage consigne, there was only one SAS woman working there and she refused even when asked to announce to us what had happened so we would have some idea. Instead she told someone who told someone else and again by word of mouth we found forms to fill out about who we were and where we were staying. I stood in line for 45 minutes and only then would she explain the luggage had been left in Copenhagen but would arrive that night or the next day--something she could easily have shared with the group instead of leaving everybody in the dark. And at no time did another SAS official or staff member come to help all of us standing there, some of the group waiting with no news for 2 hours when the SAS lady knew full well what had happened. It is shameful. Will never fly SAS again.
Flight got delayed in SFO. Had layover in Copenhagen for 1 hours but missed my connecting flight because of delay in SFO. Had to wait 6 hours in Copenhagen for next flight :'(
Výhody: "Coffee/water complimentary regardless of class. 45 minutes in the air."
Nevýhody: "Very small plane. No USB."
Výhody: "Plane is clean and comfortable. Boarding was great."
Nevýhody: "Staff was lacy and rude to another customer. She told the passenger she wasn’t walking to the back of the plane to get her a paper cup."
Výhody: "Crew was sour."
Nevýhody: "Crew could have been friendly."
Výhody: "SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional."
Nevýhody: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Nevýhody: "Landing was hard but that is always the case."
Výhody: "Nothing, SAD were so incredibly cruel and nasty and even laughed at us after we got stranded in Copenhagen. 40 hours of traveling, 2 small children, and the sas ticket people laughed at us and refused to help us, even after we agreed to pay THREE TIMES our original fair."
Výhody: "Nice staff, good leg room, comfortable seats, complimentary hot beverages with refills offered."
Nevýhody: "One seat was wet and steward had to provide blanket for my friend to sit on, one other persons bag got stained as floor was wet in front of her and bottom of middle seat magazine holder was also wet! Also flight was delayed leaving and there was rubbish and chewing gum from previous flights. we had to clean the tables ourselves with wet wipes as they were dirty from previous flights."
Výhody: "Food was okay. Very smooth landing"
Nevýhody: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."
Nevýhody: "Limited selection of movies No food choices No snacks offered during flight First European airline to fall below the standards of US airlines"
Výhody: "The only thing that saved the flight was a good crew and decent food."
Nevýhody: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Výhody: "Very accommodating crew"
Nevýhody: "We could not order vegetarian, so arrived hungry."
Výhody: "Efficient crew, food served at proper temperatures Good movie selections"
Nevýhody: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Nevýhody: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Výhody: "Crew were excellent, had a row to myself, luggage turned up quickly"
Nevýhody: "No landing cards given!"
Výhody: "Power in the seats!"
Nevýhody: "That plane was so hot!"
Výhody: "The crew was fine. Got there on time."
Nevýhody: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Výhody: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Nevýhody: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Výhody: "The flight was very comfortable. I came to know this after I feel asleep instantly after take off."
Nevýhody: "Small, uncomfortable seats which is tough for a long fight."
Výhody: "At least on long-haul flights SAS Plus is quite nice, much closer to business class service than your usual premium economy offering. Real silverware, good drinks, pretty good food, plenty of space and a nice blanket and pillow. The lounge in Copenhagen is quite nice too."
Výhody: "Overall excellent"
Výhody: "crew was really nice and efficient"
Nevýhody: "no complimentary beverages"
Nevýhody: "While boarding, a crew member neglect to help me finding space on the bins for my carry on luggage with a very rough answer. However same crew member kindly attend people coming next to my wife and me. During the rest of the flight no one even direct us a single word. Seems that SAS crew's attention depend on your ethnicity."
Výhody: "passed out i-pads loaded with movies, magazines and music food was good"
Nevýhody: "very small plane for trans-atlantic flight (17 rows) only one free soda, then they charge you"
Výhody: "Traveled business class after winning the upgrade bid. Really felt like there was little room for improvement. The physical set up, the service, the entertainment were all delightful. The privacy, the horizontal sleep option on a 9 hour flight were just special."
Nevýhody: "Felt the food choices needed an upgrade. Fresh is not the only important ingredient."
Výhody: "Flight was not full so there was plenty of room."
Výhody: "Being on time"
Nevýhody: "Jetlag from the previous flight, please do something about it, just kidding..."
Nevýhody: "Discovered that I would have to pay 70 euro for my bag check-in. Not fun at all."
Nevýhody: "to realise at the airport that they will charge me 70 EUR for one luggage for one way only is outrageous! it wasnt clear at all that there wasnt luggage included in the price of the ticket... all of my previous tickets bought via kayak and priceline were also with luggage included and we have understood the given price as including luggage! i find it very negative and very bad experience and feel robbed, this is not acceptable business approach. my suggestion is that you will refund me the extra cost for the luggage. thank you."
Výhody: "The constant service provided by the flight crew. The food was excellent and even got a free beer. The inflight entertainment selection was abundant, did not even have to listen to my music. Very friendly crew."
Nevýhody: "I understand coach is coach, but it was a little tight for my height."
Nevýhody: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Výhody: "The new cabin and video monitor are nice. Crew was polite."
Nevýhody: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."
Výhody: "The entertainment system is among the best of airlines."
Nevýhody: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."
Nevýhody: "Not much talk from captain about local weather and time."
Výhody: "Direct flight"
Nevýhody: "Small seats"
Výhody: "The staff was very friendly and I noticed how kind they were to a mother travelling along with an infant and toddler."
Nevýhody: "I've had blankets on previous plane rides. It would have been nice to have something to cover up with."
Výhody: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Nevýhody: "60euros for the first checked-in bag??? Ridiculous."
Nevýhody: "Everything...I was not on the flight. The fight was cancelled due to the on-going Swedish pilot strike. The first option SAS provided was getting out in a week. I said that would not work. They then scheduled me on Lufthansa, but due to delays in Frankfurt due to weather we missed out connection to ORD. 4+ hours after standing in endless lines Lufthansa resheduled us the next day. But, it took nearly two days to get home."
Nevýhody: "The fight was cancelled due to the on-going Swedish pilot strike."
Výhody: "friendly and helpful people,on time,efficient"
Výhody: "It was clean and efficient. They got us in 15 minutes early. Coffee and tea were free."
Nevýhody: "Nothing really."
Výhody: "Very nice crew and quiet."