Forgot to serve food.. asked couple of times but didnt get any
Food was very poor, seating capacity was poir
It is good and this first time filing nice triple
Nevýhody: "veg food was mostly repeated and pizza wasn't great"
Výhody: "Emirates staff are very professional"
Nevýhody: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
Výhody: "Crew was good but only one thing I don’t know why before landing 30min crew starting collect blankets and headsets it’s making me so upset!"
Výhody: "v cooperative crew & helpful"
Výhody: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Nevýhody: "The entertainment shows could be better as it was limited"
Výhody: "Live sport TV, on board wifi"
Nevýhody: "More livesport TVs and browsing data."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "Emirates is always amazing"
Nevýhody: "Business Class, lol."
Nevýhody: "Keep employees have to give excellent service & smiles to passengers"
Výhody: "The Seats are very Comfortable"
Výhody: "Crew were rude and kept ignoring me"
Nevýhody: "Crew member needs to be more friendly and accommodate when things go wrong"
Výhody: "The boarding was fast and efficiently carried out, considering there were hundreds of passengers"
Nevýhody: "The fact that we were delayed for a variety of reasons and sat in the plane for 2 hours before taking off. That was difficult for everyone."
Výhody: "The food was very good, the seat was comfortable, the entertainment was great."
Nevýhody: "Water could have been offered more frequently. I got a bit dehydrated."
Výhody: "We love this airline!"
Výhody: "The airplane The food"
Nevýhody: "The time"
Výhody: "Good range of movies"
Nevýhody: "Poor service by busy tired crew, no water offered. Food dry, old, not good taste. Had food poisoning"
Nevýhody: "Boarding took very long and seating was very weird. A lot of people including me were moved around multiple times due to seating problems. Apparently there was no sync between the staff itself and everyone was trying to solve this problem in their own way. However the good part was that they were at least trying to solve the problem! Flight was delayed by about 30 mins due to this chaos."
Nevýhody: "Requested an aisle seat at the front or an emergency seat and got neither. I could hardly move my long legs. That the flight was long did not help matters. I was sandwiched between two other travelers on a three-seater arrangement. Again, is it just on flights to Kenya or other African countries that passengers DO NOT receive the travel pouch?"
Nevýhody: "I was sitting in emergency exit so i will not complain of small seats"
Nevýhody: "The flight was delayed 5 times and they keep telling us 5 min . They served food half hour before landing"
Výhody: "The crew were nice"
Nevýhody: "Terrible food Outdated entertainment"
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Service and food"
Nevýhody: "My husband had his backpack and a carry on when we checked in at JFK. He was not allowed. From Dubai to Manila, we saw a lot of passengers who had two or more carry on’s. The floors at Dubai airport are dirty."
Výhody: "Spacious for the kid to walk"
Nevýhody: "For this flight boarding was smooth as my previous flight was late and an Emirates employee ran us through security and to this flight on time. For the people reading this review who might think my kid would have been messy or cranky on the flight so we were treated this way, that was not the case, she not even cried once or made a mess. Same as my previous flight with crew, Crew were so late in responses, my wife actually walked to their place 2 times to get milk for the baby. Also she was not served food at all when they served breakfast. We requested Hindu meal and I was served hindu meal and she was missed and when they served lunch she was told she has not requested prior to the flight and can only be served a regular meal, which she gladly accepted. Kid was not served any food again, so we gave her solid from our meal. When we requested some food for the baby she was given a banana baby food(Kid did not even eat it). Taste of the food was edible(Not great). Overall do not fly emirates with a kid"
Nevýhody: "The seat was uncomfortable because it did not convert into a completely horizontal bed. The small incline meant that I could not get comfortable and could not sleep. The screens remain on even when passengers go to sleep, making it very bright in the cabin. It would be good if staff could walk through and turn them off manually."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "I specifically booked my flight with emirates as I prefer their service,food,staff,seating and entertainment and was instead told once I arrived at Auckland airport that we were instead flying with qantas . Not impressed that we received no email or contact to inform us of this beforehand . The service itself from qantas was not bad but again some sort of notice would have been nice ."
Výhody: "Nothing. It was worst."
Nevýhody: "They bother me with my duty free gifts. You have to make some solutions"
Výhody: "My first and hopefully not last flight on one of the world's best airlines."
Výhody: "Arriving at Perth is always a hassle with delayed baggage unloading. Can Emirates engage their own staff to expedite this activity. The Perth baggage handlers are too slow, particularly when on penalty rates on Sundays."
Výhody: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Nevýhody: "Crew should keep eye on the toilets. The waste basket was backed up."
Výhody: "The entertainment systems is good a lot of choices."
Nevýhody: "The toilet are so dirty, nobody cleaning them for the entire trip that's more than 15hours, unacceptable for the price they charged."
Nevýhody: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
Výhody: "Seamless flight with usual high standrd of on-board service and food"
Nevýhody: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Výhody: "Staff was great. Dealt with new lack of electronics fairly organized for such a sudden thing. Food and flight were good."
Nevýhody: "This isnt a complaint about screaming babies. They dont know any better. But kids that are 3-6 or so? They shouldnt be screaming for hours, kicking seats and the plane window, ignoring and talking back to flight attendants etc. What terrible parents. They left the plane a mess too with food and trash all over the place."
Výhody: "As above"
Nevýhody: "As above"
Výhody: "The service was excellent. Plane comfort make the flight a pleasent one and less tiring."
Výhody: "Communication on phone prior to flight regarding baggage allowance & other matters was handled promptly & efficiently by friendly & knowledgeable phone agents. Ground crews in airports & at gates most friendly & efficient"
Výhody: "Although the printed menus are a classy touch, I feel like they are an enormous waste- completely unnecessary. At the very least they should be recycled."
Nevýhody: "Cabin service was very slow. We were an hour and a half into each flight before we were offered a drink. No additional drinks were offered with the meal. There were no further services offered after the tea and coffee service... 3 full hours before we landed! Also, the economy class seats are extremely cramped. When the person in front of me leaned their seat back, I couldn't eat my mael comfortably and the TV screen was 12 inches away from my face."
Výhody: "Good movie selection Comfortable seats"
Nevýhody: "No internet Food was not tasty"
Nevýhody: "My check in luggage was torn. The handle was ripped off from one side. :("
Nevýhody: "The seat sizes were really small and I didn't get the initial seat s that I requested for. The crew were not very professional when it came to serving all that were on board."
Overbooked flight. My wife and I got split up. I have a replaced disk in my neck (kids behind me constantly kickin my seat) made for a painful and unpleasant flight. (Staff did nothing to prevent this)
Movie choices are very limited, emirates choices were lot better
My TV screen was freezing, it was hard to navigate. Everything else was just excellent.
Výhody: "The crew we're super amazing. They made the ride comfortable! The captains are really awesome!! They made ride really smooth. The movies were so great. They made the ride interesting."
Nevýhody: "The food could have been better! I didn't like it at all!!"
Nevýhody: "Didn’t even take off!"
Nevýhody: "My baggage got missing"
Výhody: "So welcoming and so caring"
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Nevýhody: "Earphones never connects at my seat either other seat it’s was little hard to watch movies"
Nevýhody: "coffee is to strong and to many spicy foods"
Výhody: "The crew was amazing and seat very comfortable."
Nevýhody: "If I did not have to spent night in Doha waiting for connecting flight."
Nevýhody: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Výhody: "The crew was amazing!"
Nevýhody: "The internet service was not working!"
Nevýhody: "Thank for everything it is excellent"
Nevýhody: "Nothing for kids. First time i have seen that no toys for kids. No tv and entertaiment for adults"
Výhody: "The Crew were excellent, friendly, professional and attentative."
Nevýhody: "We checked in seven and a half hours before this flight as we had just flown from Melbourne Australia to Qatar landing that same day at 0435am in the morning with this flight being delayed from 805 am to 12 noon then to find that we had been allocated the last row right at the toilets. Horrible."
Výhody: "Much better than average meals"
Nevýhody: "more cell phone charging stations at the airport"
Výhody: "We received friendly attitudes with lots of soft drinks. Upstairs in the airbus was good as my seat was near the emergency door, where I had room for my long legs. I was given aisle seats on both return flights so I could move about more. The meals were lovely. The airbus was good for peace & quiet from crying children."
Nevýhody: "I had left an expensive style of neck/travel pillow i left in my Perth rental car but wasn’t supported to pick it up. I had to arrange for the car rental firm to post it. We had over 3/4 hr to fly. We were boarding. It’s a shame there wasn’t a quick way of getting my pillow to me without customs bureaucracy. It was a simple mistake. A toilet was blocked and temporarily unavailable. Some passengers were taking a long time and queues were building at different times."
Výhody: "The friendly and helpful service."
Nevýhody: "There was a long line by my seat to use the restrooms."
Výhody: "the staff were friendly and accomplished good travel nothing was too much for them."
Nevýhody: "I didn’t like the spicy food"
Výhody: "Crew were very helpful and courteous"
Nevýhody: "There was a person name Manzoor at Lahore airport working with Qatar Airways ticketing he was asking me to pay him $50 to help me get boarding pass. i will also contact Qatar Airways about this incident if this issue is not going to forward to the airline please let me know."
Výhody: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Nevýhody: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Výhody: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Výhody: "Friendly and genuine staff. Clean plane. Staff were well organised."
Nevýhody: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Výhody: "Every aspect of flight was wonderful, though I’m sure that fly"
Výhody: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Nevýhody: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Nevýhody: "Seats and legroom too small"
Výhody: "I was really impressed by how nice caring and wonderful were the flight attendants!!! Excellent service!!! Great food!!!"
Výhody: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
Nevýhody: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
Nevýhody: "The trays of water could come around more frequently"
Výhody: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Nevýhody: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Výhody: "Great service. Easy. Comfortable."
Nevýhody: "Only 2.5 meals in 16 hours!"
Nevýhody: "Engine problem. Everybody off of aircraft after sitting in it 3 hours!. No airline representitives inside airport to help. Slept in airport with various ppl from qatar popping up and giving untrue information"
Výhody: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Nevýhody: "Nothing.every thing is fine"
Nevýhody: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"
Výhody: "Attention to detail and attentiveness of the staff was par excellence in the business class"
Výhody: "They make you feel welcome like you are a big deal unlike most US airlines. Ticamporn was a great hostess especially . Food was great as well."
Výhody: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Nevýhody: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Výhody: "My daughter gets airsick and one of the staff in particular was so helpful unlike some other airline"
Výhody: "I slept most of the flight and awoke to the smiling faces of the flight attendants."
Nevýhody: "Long time to check in. Not the airlines fault. Passengers had so much luggage, I didn't think the plane would leave the ground. There should be a line for people who travel light."
Nevýhody: "Terrible. Awful. Could not possibly recommend this airline to anyone."
Výhody: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Nevýhody: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."
Nevýhody: "I am hard of hearing. It would be appreciated it you would offer more movies with English subtitles."
Výhody: "Great crew, food, lots of free wine"
Nevýhody: "The dim sums could be changed for something else."
Nevýhody: "Everything - no crew or pilots so delayed. Then engineers on the plane so delayed. No in flight entertainment as broken - plane appeared to be from the 90s as no way to charge devices. Over 2 hours late and the plane was so old we felt like we were going to break up on landing. Terrible experience"
Nevýhody: "Did not know that we had to download entertainment app So consequently no inflight entertainment Pack in like sardines"
Výhody: "We had an amazing crew from Sydney to Perth from the Captain on down. They were courteous, professional, intuitive and extremely helpful. Of the 3 legs on our long journey this crew was the best."
Výhody: "Excellent in-flight service"
Výhody: "Staff was wonderful. Food and cleanliness was good. Pilots communication was accurate and helpful."
Nevýhody: "We were travelling with an infant. Although we had requested for crib/bassinet we didn’t get one. To add to the anxiety, we noticed that none of the bassinet seats were allocated to parents with infants. There were at least 3 families with infants and lots of children due to school holidays. But we all had to make do with our cramped seats. Maybe Qantas can plan this better. It isn’t so difficult as they usually know how many infants are travelling, in advance."
Výhody: "Crew was great..easy check in for a techno dinosaur like me."
Nevýhody: "Was not impressed with the seat armrests...but it was my first time on the dreamliner...usually fly airbus and sleep like a top !Would also prefer not to have to do customs till I reached Adelaide but thats just a minor quibble."
Výhody: "Staff, seat (exit seet)"
Nevýhody: "The Q streaming app has limited options and a nuisance to use. Better to have screens on back of seats as of old or at least a better selection on the streaming service."
Výhody: "check in easy at Adelaide airport"
Nevýhody: "The plane had small drop down screens every 4 or 5 rows which are totally inadequate for watching anything. gives no choice and poor sound quality (lag between vision and sound) Pork meal was some sort of tasteless slop in a cardboard box with rice and a green veg. It seem as if short flights are getting a raw deal with old planes and sub standard food, systems to save costs. If they cannot maintain a consistent level of standard across all their products let another provider in who can."
Výhody: "Crew were great"
Nevýhody: "Lost bags"
Výhody: "The stewards were good"
Nevýhody: "There was no entertainment on this flight. Horrible"
Výhody: "Food was a improvement luggage transfer to connecting flight great a"
Nevýhody: "All good"
Nevýhody: "Never went, why would you not know that?"
Výhody: "Cabin crew were terrific. On board was also very good. Attentive and courteous."
Výhody: "Very comfortable seats, good food, great entertainment- a slick operation was very slick. Not like the old days"
Výhody: "Flight ran on time Cabin staff good"
Nevýhody: "Insufficient leg room for normal sized person Food choice poor Maybe seat backs could be fixed in place (as in the US)"
Výhody: "Friendly customer service crew, nice amenities kit, and quick boarding."
Nevýhody: "Old aircraft (737) let’s down a good company and frequent flyers."
Výhody: "Great service"
Nevýhody: "The boarding process with qantas domestic is always chaotic. No one is policed on their seat numbers, status or fare class. this creates a chaotic process for boarding and securing overhead luggage space for higher fare paying customers"
Výhody: "Overall ok."
Nevýhody: "Ancient plane in bad need of a refurb."
Výhody: "Good crew service"
Nevýhody: "Food was tasteless just warm and food servied don't reflect the menu."
Nevýhody: "Delayed departure as usual unsuitable aircraft (737) for 5 hour flight. It's time Qantas steps up and puts a proper aircraft on the Singapore Perth flight. Even the budgets are more comfortable that this."
Nevýhody: "Crew service was disgraceful"
Výhody: "Pre-boarding customer service staff changed seats for extra leg-room"
Výhody: "Liked service and entertainment"
Nevýhody: "Lack of legroom"
Výhody: "Ok selection of TV content. Pilot focussed on getting us to Perth quickly."
Nevýhody: "Crew put lights out right after take off - hoping to shut us up and keep us out of the way. Poor movie selection due to streaming limitations (license issues for wireless streaming of content)"
Výhody: "Thanks Qantas for a great trip home. Good food and service."
Nevýhody: "The new uniform look is terrible."
Výhody: "Friendly crew."
Nevýhody: "Nothing that is unique to Qantas or just flying in general."
Výhody: "Great business class hard product"
Výhody: "The entertainment had a great selection"
Nevýhody: "I would have liked another round of drinks. Also people were still walking around and to the toilet when the fasten seat belt sign was on..."
Výhody: "On schedule departure & arrival times Seamless easy check-in at Learmonth"
Nevýhody: "On board food offering was poor Expensive for distance travelled No onboard entertainment"
Výhody: "Crew very friendly"
Nevýhody: "Departure 50mins late, arrival 10mins late then wait 45mins for bags to arrive ... not good enough"
Výhody: "Fiona's attention to. Ustomer service was outstanding!"
Nevýhody: "I am a frequent flyer with QANTAS and a regular customer for many years. Why then do I get the worst seats on the aircraft (last row without reclining). These seats are often assigned to me and they are extremely uncomfortable. I booked a paid fare and did not claim points. My FF preferred seats are mid-plane, aisle. The screen had very poor contrast and it was like watching through cloth. To make it worse the entertainment system had very poor sound with long periods of frozen frames and staccato sound making it difficult to follow the plot. My wife's system (also FF) was the same. Not happy with the "special welcome" given to FF passengers!"
Výhody: "Extraordinary crew energy, plenty of food."
Nevýhody: "Ran a bit late and boarding queue was unusually chaotic."
Výhody: "Nice seats."
Nevýhody: "Poor selection of entertainment options. New iPad system cheaper for airline, but offers less than the in built wired system it replaced."
Výhody: "The food and service were excellent!"
Výhody: "Staff were pleasant enough"
Nevýhody: "Boarded about 40 mins late (understandable but still a negative), entertainment system didn't work at all the entire flight for anyone except Business Class, and the food portion (dinner apparently) was miniscule. I was starving by the time I disembarked."
Nevýhody: "Not told that pretty much the only in flight entertainment required downloading the qantas app"
Výhody: "Customer service was outstanding"
Nevýhody: "There was no Sauvignon blanc on the wine list"
Výhody: "The in-flight crew were just fantastic. Couldn't fault the service. Nothing seemed to hard. Thanks to all!!"
Nevýhody: "20 minute delay in take-off."
Výhody: "Faster service.. More attention to customers."
Nevýhody: "Very bad service, entertainment and terrible food.. My food even had plastic in it.. Which I reported to the crew.. Please improve your standards."
Nevýhody: "Crew are now full of attitude for some reason almost cold and unfriendly. Also the seats are very firm and uncomfortable."
Výhody: "Crew were good & Gold ( Emerald) FFlyer so boarded well"
Nevýhody: "Small seats (narrow) isle seat, being knocked on the shoulder by passing people"
Výhody: "Everything! In the past year, I have flown on 9 flights with Qantas between the US and Australia. Each and every every flight has been comfortable and enjoyable. The flight crew is always friendly and accommodating, the food is satisfactory and I've never experienced a delay. Keep up the wonderful service."
Nevýhody: "Quick service"
Výhody: "As usual, flight attendants were there when you needed them."
Nevýhody: "Chaos at the boarding gate. Business queue used by everyone. Boarding by section a joke. Everyone knows the gate staff aren't going to send them back so it's a free -for-all. Not sure about the cardboard meal box either - it's cheap and nasty. Meals were never a pleasure but now they are abominable."
Výhody: "I liked how you didnt have to upgrade your ticket to receive food or movies, it just comes standard."