Mass boarding was chaotic. Delayed departure and arrival. Flight was rough and made me sick, though there was probably little Lufthansa could have done about that.
The Lufthansa flights were great, but the booking process was horrible. They (Lufthansa) rescheduled my flight booking (with no explanation as to why), The new itinerary did not allow a long enough layover. So when the first leg was late I missed my next flight. They automatically rescheduled it, but tried to send me to a different destination. Told me that was OK because it was not far away. I had to insist on the original destination. The Lufthansa online check in process was terrible to navigate Your Priceline web site was unable to find my reservation when I clicked on "My tours". When I called for help, she found my reservation, but told me there was no way to add it to "My tours". What use is signing up for an account if it doesn't work?
I requested for wheelchair assistance for my mother who has health issues but it was not provided
On Long international flights should be often snack services
Nevýhody: "the flight was delayed by about 30-45 minutes"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Nevýhody: "Canceled flight"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Food was great and the crew were helpful."
Nevýhody: "Seat could have been comfier!"
Nevýhody: "Media screen did not work and flight attendant was indifferent and made no attempt to resolve. If a passenger made a request we/they were told they were too busy. Food was minimal at beat."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Amazing service, the crew the seat was comfortable, the meals exceed my expectations, the movie selection, everything was awesome."
Nevýhody: "Can't think of anything.."
Nevýhody: "(1) The captain collected headsets 30 minutes before landing, causing us to miss the last 15 minutes of a movie. Why? (2) Very long cues for toilet use. (3) The baggage took more than half hour to arrive. (4) The chair in front of me reclined very far (more than those on its sides), making it very hard to eat, get up, or read. Need better maintenance."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "I liked the crew and how friendly they were. Pilots were great too. Wished they would have taken the same consideration ind DFW. The lady at the counter sent me to the wrong gate and left me there for over one hour then told me oops I forgot to tell you the gate changed. You need to hurry your flight leaves out of terminal E17 I was in c37"
Nevýhody: "When the employee made me miss my flight (accidentally). Also on our flight I couldn’t watch a movie because the electronics did not work."
Výhody: "The agent worked hard to find us another flight to rome"
Nevýhody: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Výhody: "Stuttgart to Frankfurt was good.. ."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Used an Airbus 320 this flight, which is larger than the Bombardier and much better overhead storage. Flight is approximately 20 minutes and does not have any service such as food or entertainment."
Nevýhody: "Flight left 10 minutes late. Making next connection is stressful since Frankfort airport is large and they do not schedule enough time. Security lines very long over 25 minutes."
Výhody: "Fast boarding."
Nevýhody: "The usual flight discomfort, but the seat in front of me was broke. The person in it struggled to stay out of my lap, which I appreciated. The connecting flight had a non-functional screen and the reading light broke and flew across the cabin."
Výhody: "It was very relaxing."
Výhody: "The staff was courteous,friendly and helpful. The Plane was on time. The crew took time to tell us what we would be seeing as we flew, it was a beautiful morning for the flight until we experienced overcast skies in Austria- Germany. The staff did their job well with minimal comfort disruption."
Nevýhody: "I would take this flight again. The only thing I would change is unloading procedure of walking down stairs on the outside of the terminal, then loaded on a stand up bus for a rather long ride to the terminal. It reminded me of London. But, I guess it is something you have to deal with."
Výhody: "Professional, friendly crew. Clean plane. 1/2 hour early arrival"
Nevýhody: "NO legroom. Like, none. Seat in front of me hadn’t mechanicals underneath, so no footroom. Passenger put seat back, and I couldn’t use my tray table. Crew call buttons on the arm, so by merely putting your elbow down, you risked calling the crew ( I did it twice). Then my TV broke. Not a terrific experience overall"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Still thinking about it."
Nevýhody: "I didn't like that there was no organization. People just flooded the gate like animals.."
Výhody: "Clean, new plane."
Nevýhody: "Baggage got lost on a direct flight. A lot to improve here."
Nevýhody: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Výhody: "comfort, crew"
Nevýhody: "long delay which made me miss my connecting flight, poor choice of on-board entertainment"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Nevýhody: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Výhody: "Outstanding cabin service from start to finish! Great, tasty food! Wide variety of beverages...and all beverages served "on the house"/complimentary. Comfortable, spacious seats, even in economy class seats. I haven't flown on many non-U.S. airlines, but when it comes to cabin service, Lufthansa blows away any U.S. airline I've flown on, including long overseas flights!"
Výhody: "There was nothing to like. Bus arrived late, then got stuck in traffic. Missed connecting flight to US. Nice agent though who rebooked me."
Nevýhody: "Bus connection not a good idea with the enormous traffic on German roads!"
Výhody: "Comfort, choice in movies, leg room, toilets on one level and plenty, staff helpful"
Nevýhody: "Boarding was in organizes."
Výhody: "The crew and in flight experience were excellent."
Nevýhody: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Coffee was excellent"
Výhody: "A short flight without complications"
Nevýhody: "Because of the short time there was no service"
Výhody: "Reliable service"
Výhody: "short and comfortable"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "flight was cancelled"
Nevýhody: "flight was cancelled a few hours before with no explanation!"
Výhody: "The flight attendants were very friendly and attentive. The flight was very smooth."
Nevýhody: "My seat back was not easy to keep in the reclining position."
Výhody: "Hats off and Thank you to the Man behind the counter at the gate. My knees are bad and I walk with a cane, he ensured I was transported safely and in time to the new gate when we had to switch gates because of plane issues."
Nevýhody: "When a couple of ladies boarded and were going to be seated in the exit isle. going by the color of their skin and the clothes they were wearing, the stewardess with long blonde hair, assumed they did not speak English, and rather rudely told them that they should not be in this row. To which they responded in prefect English. told her they were comfortable with the emergency seat and helping passengers. She kept pushing them and finally they switched with a couple other passengers. VERY RUDE!!!!"
Nevýhody: "From the boarding to the landing this crew could not have been more rude. Flashlights in the eye when trying to sleep, rude comments, rude attitude. They are clearly not here to make our flight easier."
Snacks could come back to normal now that COVID rules have relaxed, given this is not a low fare company
The boarding process in Athens was strict enough to be painful. I was asked the standard "Did you receive a package...?" sorts of questions three times, I believe. With the additional interviews/inspections, I was made anxious that we were not going to board/take off on time. The in-flight food service was...not a memorable experience. Maybe alternating fresh seafood and grilled foods during my stay in Greece colors my experience. I think I recall some sort of "cake" for dessert that only required one taste to realize it was dry, sugary, and not a way to end a meal. From entree to dessert, a lack of...imagination. The standard economy seating was as tight as I could tolerate before saying it was uncomfortable. When the passenger in front of me reclined his seat after a meal, I had to catch my tray from sliding into my lap. I am only 73"/185 cm. tall, with a 34"/86.5 cm. inseam, so not a TALL man. But, I have sat in worse configurations in US domestic cabins. The cabin crew was attentive and courteous. Just by their multi-national/multi-lingual backgrounds, there were courtesies or brief conversations each time I went to the rear galley for a beverage (which was cheerfully provided). They did have to struggle a bit with passengers trying to get up before the aircraft was at a final halt. They were firm, addressing the passengers in the most-likely languages deemed appropriate. And were ignored by a few.
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "Business class is basically what economy is on Air France or Swiss"
Výhody: "New plane, comfortable seats, cheerful and polite staff"
Nevýhody: "There were no overhead screens with the video clips about Greece and its food..."
Výhody: "That i got home - finally..."
Nevýhody: "Almost everything."
Výhody: "The crew was excellent"
Nevýhody: "15 min late and at Athens airport took me 40min to get my luggage."
Výhody: "The seats very tightly spaced and did not reclnine"
Nevýhody: "The flights war 2 hours late and the boarding was totally disorganized."
Nevýhody: "The food honestly"
Nevýhody: "Legroom is extremely tight Boarding processes, including weighing of hand luggage are chaotic and feel like they are designed to catch people out."
Výhody: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
Výhody: "I liked the service once on board. I liked that they had a separate ‘co bus’ to assist those passengers that had a connecting flight to get there quicker. There was candies offered as soon as we boarded them drinks and a Greek breakfast. The flight attendants were efficient."
Nevýhody: "The flight was 1 hour and 30 minutes late! There was confusion as to which gate to go to for the flight once it was called. They did not call passengers by sections so everyone just crowded the gate waiting to board. It was a bit chaotic and overwhelming for staff and passengers. There was no entertainment and there was no legroom and I am 5’7” so I was quite uncomfortable."
Výhody: "Crew very helpful and happy to assist Good communication"
Nevýhody: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Nevýhody: "Take off was 30 min late waiting for 2 passengers"
Výhody: "We made it to destination."
Nevýhody: "Absolutely no order in getting to plane. Then told people to check bags. Many ignored them. And they only selectively enforced. Lied about every carry-on suitcase being checked. Plenty of overhead space available. Coat me almosst an hour waiting for my bag which would have easily fit in the overhead. Was late to meeting."
Výhody: "The food, crew was nice and polite."
Nevýhody: "Didn't have any entertainment"
Výhody: "I like the people and the crew and the plane."
Nevýhody: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Výhody: "Flight was on time. Crew were good. Flight deck announcements were appreciated."
Nevýhody: "Getting on a bus to the aircraft is challenging with 3 young children and carry on. We couldn’t get a seat. Could not eat the croissant as I’m allergic to chocolate. I’d had no breakfast and that was the only option."
Nevýhody: "I had problem wirh the airport. My connection flight was 55 minutes after my first flight, and it was hard to know where to go in the airport."
Výhody: "Air attendants were nice"
Nevýhody: "Long queue for baggage check. Food was below average."
Nevýhody: "I wasn't aware I was supposed to pay for my luggage"
Výhody: "Quick departure after boarding"
Nevýhody: "The price of the low Aegean Airline ticket from Athens to Prague has a hidden provision that the passenger has to pay 40 euros for any checked-in luggage. So in fact the total cost of the air ticket from Athens to Prague is much higher than the other airlines. Kayak did not do a good job warning me about the luggage charge."
Výhody: "N8ce airline attendants and they even served lunch!"
Nevýhody: "All was fine"
Nevýhody: "Overbooked our flight, charged way too much for baggage, clueless employees"
Výhody: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Nevýhody: "Food served was not that good."
Výhody: "Flight crew was nice"
Nevýhody: "There was zero leg room to sit down and the chairs had no cushion, such an uncomfortable time"
Výhody: "On time. Space. Great team."
Výhody: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Nevýhody: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Výhody: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
Nevýhody: "I was surprised, and only for the best!"
Výhody: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Výhody: "THe food was not bad."
Nevýhody: "They charged me for a standard one piece of luggage 35 Euro without advance notification. I forgot my phone at the gate, but they did not let me go back to take it (even when I was willing to give up on the flight and bear the cost). An awful company. To stay away."
Nevýhody: "Chaotic loading typical of Greek airports."
Nevýhody: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Výhody: "Everything about our experience was as good as could be expected. Or better actually. Immediately felt we were in good hands from the time we got in the check in line. Highly competent people with a great, affable attitude."
Výhody: "Excellent service, very friendly staff, warm food on board and food selection according to dietary needs!"
Nevýhody: "Waiting more than 3 hours in Athens"
Výhody: "The overweight woman who checked me in was aweful. As soon as I told her I was helping refugees in Greece, her attitude completely changed towards me. She was on my case until I boarded the plane. I will never again fly with Aegean!"
Nevýhody: "Terrible EXPERIENCE! Aweful."
Výhody: "the food was really good, and somone met us to get us to the next flight"
Výhody: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
Výhody: "Quick, straightforward, only a little late."
Nevýhody: "The hot shuttle bus. They really need to turn on the air conditioning!"
Výhody: "The staff was nice. We got there alive."
Nevýhody: "The flight was so cramped, my husband actually scraped his knees on the chair in front of him. Like, a legitimate abrasion on his knee. We weren't seated together, but the people in the plane weren't wearing deodorant or any kind of smell prevention, so the plane was ripe as heck. There was no rhyme or reason to the way the attendants served us - they'd skip people, then come back 20 minutes later to finally serve the skipped person a drink. There was absolutely zero entertainment on the plane, and the food was bad. The airline staff at the airport before departure was even worse! Kayak didn't allow me to buy a bag allowance when I bought the tickets. And there was NO advance warning that there was a weight limit for carry on bags (8kg by the way). So, we got to the airport and had to pay over £100 to check all of our bags. I didn't bring a laptop case, because my bag was usually a carry on, so lo and behold, I got there and yay! My laptop is broken and won't turn on. The flight was incredibly turbulent and my life flashed before my eyes a couple of times. We also had to go to 3 different ticketing Windows and bag drops just to get my ticket and check our bags. You would've thought they were building a rocket ship with the amount of effort that went into the whole ordeal. As I mentioned before, we weren't seated together, and nobody told us this or mentioned it when we got our tickets. Just ridiculous!!"
This was a rough one. The flight itself was fine, and it was nice to have a little Austrian culture on the way to the US. Check-in with Lufthansa at the Munich airport was very unsatisfying - even worse than checking in to a US domestic flight. Long lines, rude service - the first time in my life that I've had an airport check-in person proactively criticize me. And on top of that, they lost my luggage between Vienna and Newark. I waited at the baggage claim area until all the bags were off, and only at the very end did I discover my bags weren't there. By then it was too late to make my connecting domestic flight, even though I had a nearly two hour layover in Newark. A storm was blowing across the northeast, and the lines to change to a new flight were 50 people long. I ended up spending the night (on my own nickel) at an airport hotel and continuing my flight the next day. Even with an 18 hour delay they still hadn't found a way for my luggage to catch up to me. Overall, a pretty lousy experience.
Nevýhody: "Buses to and from the plane. One driver left us in a full bus waiting for 20 minutes. When we arrived in Vienna, there was no bus to pick us up. We had to wait in the plane until one showed up."
Výhody: "Crew allowed me to change seats to get two empty seats by the window that were available."
Nevýhody: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Výhody: "crew was great ,seats was better than good"
Výhody: "Crew was good and entertainment was great."
Nevýhody: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Výhody: "Food was good. Plane was good."
Nevýhody: "Night flight should turn off light. Staff was not skillful and professional."
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Nevýhody: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Nevýhody: "Seats very hard and uncomfortable in economy"
Nevýhody: "Overhead space on plane was very limited."
Výhody: "Clean and new planes. On time."
Nevýhody: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Nevýhody: "small seats,no LCD for each one,food nor so good."
Výhody: "On time, nice breakfast"
Nevýhody: "Not enough leg room, same as everyone"
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Nevýhody: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Výhody: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Nevýhody: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Výhody: "Fast disembark. Used both ends."
Nevýhody: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Výhody: "The flight was short and got us there"
Nevýhody: "This was not business service. The seats were uncomfortable, virtually no leg room."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nevýhody: "That I did not fly this airlines before. They will be first on my list from now on."
Nevýhody: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "easy boarding"
Nevýhody: "bad seating. you previously provided a comfort kit but discontinued it."
Výhody: "Helpful service, decent food."
Výhody: "Flight Attendants super friendly as well as ground staff in Salzburg."
Nevýhody: "Seats a little tight."
Výhody: "Good place for the legs"
Výhody: "The food was tasty, the crew was nice and overall it was realy good"
Nevýhody: "There wasn't any movies or music as entertainment"
Nevýhody: "It was late No food"
Výhody: "The plane crew was really nice always there for my needs."
Nevýhody: "The seats were uncortable my chair was very wobbly."
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "Plenty of food and drinks, pleasant crew"
Nevýhody: "My flight was cancelled! ended up flying to Athens the next day"
Výhody: "The venue was overall ok"
Výhody: "On time, smooth flight."
Nevýhody: "Boarding area cramped, all classes and rows boarded at same time."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Nevýhody: "nothing, it was a great flight from beginning to end"
Výhody: "Great crew, efficient boarding, on time"
Nevýhody: "No entertainment, plane seemed a bit old as it made weird noises at certain altitudes"
Výhody: "Best take off, Best Fight, Perfect Landing...!!!"
Nevýhody: "Diner was tasty...but, no breakfast... would have been great..!!!"
Nevýhody: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Nevýhody: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Nevýhody: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Výhody: "The flight was good, the food was good, the crew was excellent"
Nevýhody: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Nevýhody: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Nevýhody: "Flight to Vienna cancelled. Driven to Munich instead. 6 hour wait until flight to Nice. Arrived 8 hours later than scheduled."
Nevýhody: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Nevýhody: "Friendlier crews"
Výhody: "Overall a nice and good flight"
Nevýhody: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
Nevýhody: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Výhody: "Impressive service... amazing crew, very friendly and professional"
Výhody: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Nevýhody: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Výhody: "Usual faultless KLM experience"
Výhody: "Planes were on time and connections made."
Nevýhody: "One bag delayed as not put on flight and food could be better."
Výhody: "Crew helpful. Food good."
Nevýhody: "Better range of movies please"
Nevýhody: "Flight got delayed 30 minutes"
Výhody: "Crew was helpful and food was very good"
Nevýhody: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Nevýhody: "Boarding was very slow."
Výhody: "the drinks"
Nevýhody: "seat reservation. having to pay for luggage...."
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Výhody: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nevýhody: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Výhody: "Everything was good except for the entertainment consul for one of our seats."
Nevýhody: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Výhody: "My seat at the window was great and the staff really friendly and courteous!"
Nevýhody: "No reading light in my seat..."
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Výhody: "The crew was really friendly."
Nevýhody: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Výhody: "Easy to board and easy flight."
Výhody: "Food was excellent, service from staff was friendly, and entertainment options were great."
Nevýhody: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "infotainment was down. Lost my luggage the flight was delayed"
Výhody: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Nevýhody: "there was no lounge close to our departure gate"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "Delayed flight but staff apologized as for safety reasons."
Nevýhody: "Very late arrival"
Výhody: "The aircraft was clean"
Nevýhody: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Výhody: "Good flights. Good prices."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Nevýhody: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Nevýhody: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Nevýhody: "Long stop over at Schiphol. Too Long!!!!"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Výhody: "Food and drink service"
Nevýhody: "Boarding pass facility"
Výhody: "captain was great."
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Výhody: "Flight was on time, crew professional, food and drinks good and kept coming. I learnt Dutch on the in-flight entertainment system. I was in a good mood talking to another passenger about his new luggage system. This mood was kept and not taken away on the flight."
Nevýhody: "Would be nice if there was wifi on board"
Výhody: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Nevýhody: "The crew was wonderful, the food was extremely good for economy cabin standards."
Výhody: "Crew was excellent explaining about the (short) delay."
Seating was run down.. needs lots of improvements..
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Nevýhody: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Nevýhody: "Crew on the ground was very rude"
Výhody: "Crew was great. Seats were comfortable."
Nevýhody: "The airline lost both of my luggage suitcases."
Nevýhody: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Výhody: "Nothing !! Such a bullshit flight ever !!!"
Nevýhody: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Nevýhody: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Výhody: "Had decent room space seats comfortable"
Nevýhody: "My luggage could have arrived for a start"
Nevýhody: "There was no entertainment available."
Výhody: "crew was great, seats were comfortable"
Nevýhody: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Výhody: "Great crew and prompt boarding."
Nevýhody: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Nevýhody: "Excelente aerolínea"
Výhody: "Friendly attendants, entertainment variety"
Nevýhody: "Comfort, food could have been better."
Výhody: "Left on time. No turbulence."
Výhody: "The cue lines per zone are a brilliant idea!"
Nevýhody: "An explanation to passengers as to why there was a backup between the gate and the plane."
Nevýhody: "Baggage check in was stressful"
Výhody: "The crew was efficient and friendly. The plane took off on time and landed on time."
Nevýhody: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Nevýhody: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Výhody: "The crew were polite and friendly"
Nevýhody: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Nevýhody: "Not much legroom."
Výhody: "Timely and smooth teansit."
Nevýhody: "Food has a way to go to be appetising."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Nevýhody: "Our flight was delayed so we could not make out connecting flight. We had to wait 6 hours get another flight to Atlanta and then fly to Boston the next day, longest flight ever was horrible I called out sick from work too."
Výhody: "That I was able to sleep a bit on the flight - and that we gained an hour."
Nevýhody: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Výhody: "On time."
Nevýhody: "Did not seat together passengers, although booked and checked in at the same time."
Nevýhody: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "I would like to come on time each trip because I got two late time before with airfrance"
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Nevýhody: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "All of the crew were friendly and the flight was on time."
Nevýhody: "No problems"
Výhody: "All crew I interacted with was great, friendly, and helpful."
Nevýhody: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Výhody: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Nevýhody: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "Cabin Crew and food selections were top notch"
Nevýhody: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
Výhody: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Nevýhody: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Nevýhody: "Left a little late for no apparent reason."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "The flight crew was excellent in accommodating the passengers. One specific flight attendant was very patient in dealing with a continuously demanding passenger by being helpful and firm at the same time; a difficult combination of skills."
Nevýhody: "The ground crew in CDG was very disappointing and unprofessional and very specifically in the luggage area. When I was told that my carry on luggage exceeded the allowed weight I argued that my luggage was weighed in Cairo and that it was less than the 12 Kg allowed weight. The Air France attendant then waved with annoyance to speak with her supervisor. When I approached her supervisor, who was speaking with another Air France employee, she looked annoyed and said just just to to booth #7 or 8 that handles excess luggage issues. My reaction is to avoid traveling through CDG in the future and I will focus on flying with Lufthansa."
Nevýhody: "To many announcements on a overnight flight."