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Nejčastější dotazy ohledně rezervací letů z Německa do České republiky
TOP letecké společnosti (5) nabízející lety z do České republiky
Skóre na základě recenzí zákazníků KAYAK8,0
SWISSCelkové skóre založené na 8940 recenzích
8,2Nástup na palubu
7,8Komfort
8,6Posádka
7,7Zábava
7,9Jídlo
Recenze letecké společnosti
Výhody: "The flight was on time and fairly clean."
Nevýhody: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Výhody: "The flight was on time and fairly clean."
Nevýhody: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."
Výhody: "The meals were awesome, flight great!"
Nevýhody: "Punctuality"
Nevýhody: "Delayed flight and delayed layover"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Nevýhody: "Lost our bags"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "The crew were great and boarding went very smoothly."
Nevýhody: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Nevýhody: "12 hours flight just one hot meal."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Always when one sits in the back of the plane, they run out of one meal. The food was ok. Not sure why they serve ice cream and cheese as a snack."
Výhody: "Very professional!"
Výhody: "On board service"
Nevýhody: "the teminal 4 sevice at JFK: the huge line before the security looked like a complete misorder and for no reason lingest lined I ever saw in airports instead of spliting the crowd in shorted lines to every security crew without maku=ing people to pass long lines with the hand luggage and children, it was really and absolutelu=y far from any comfort."
Výhody: "Four economy short-hauls in two days: That extra tad legroom (A321, A320, CS100) Planes are very clean Good quality snacks Great staff"
Nevýhody: "I am a frequent flyer from HK to Western Europe and it’s a problem transversal to the majority of the airlines. Service quality drops significantly when coming to Asia. Flights to Europe provide exceptional service."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "Nothing"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Service."
Nevýhody: "Leg room."
Výhody: "Service."
Nevýhody: "Not enough leg room."
Výhody: "On time"
Nevýhody: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew members are very professional and services are good."
Nevýhody: "Very few selections of movies Seat are congested"
Výhody: "Snack offered was tasty"
Nevýhody: "No USB charger in seat"
Výhody: "Food and service were good"
Nevýhody: "Seats were terrible - way too small, too tight. No room for underseat placement of a backpack and feet. Sardine packing of economy passengers!"
Výhody: "Everything ran like clockwork"
Výhody: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Výhody: "fast, all good"
Nevýhody: "-"
Nevýhody: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"
Výhody: "Everything"
Nevýhody: "Didn't find anything."
Výhody: "Professional and polite crew and comfy seats."
Nevýhody: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "Through no fault of the airline, there was a strong thunderstorm that delayed our flight. Little information was provided about the situation. It was obvious that we could not fly in the storm, but we were not informed about the likely departure time. The reason I gave a poor ranking is that my suitcase/pack must have been left out in the downpour on the top of the pile so all of my clothes were extremely wet when I reached Boston. The bag itself was wet so it was not a case of something leaking in the bag. I have had to wash all of the clothes and iron them."
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "Nice Aircraft"
Nevýhody: "Unfriendly crew"
Výhody: "I was upgraded! Delicious lunch."
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Great service"
Nevýhody: "I loved everything"
Nevýhody: "The boarding process at Zurich airport was a mess. There was no communication at the gate to tell passengers what to do or where to stand"
Výhody: "Crew was excellent, and the food was both ample and appetizing."
Nevýhody: "The boarding process is a little chaotic for the economy cabin since there is no distinctions by zone or seat row. The result is a bit of a surge when they first announce the boarding of the cabin."
Výhody: "Flight attendants were friendly, and also very skilled so that their service was unobtrusive, graceful, and helpful. They took great care to get people what they wanted, and I saw them fulfill a few special requests from the people around me politely and quickly. The entertainment selections were good. The variety of interesting musical selections allowed me to go the whole flight without running down the battery on any of my own musical devices. The seat space was comfortable, especially compared to domestic flights I've taken for the last 10 years. The enforcement of carry-on luggage rules meant the overhead compartments were sufficient for what was brought aboard and people weren't filling the foot-space with bags."
Výhody: "Good people."
Nevýhody: "Bad food."
Výhody: "Decent food, smooth flight, good information from the cockpit regarding connecting flights"
Nevýhody: "The arms on the plan do not fold up completely. This makes it hard to get comfortable on my 8 hour flight - particularly since the seat was open next to me and I could not stretch out"
Výhody: "super nice crew-really friendly, accommodating, happy, all that sort of thing. really liked them and they're awesome!!"
Nevýhody: "i am a regular sized woman, size 8, and a bit tall 5'9" and the seat felt wayyyy to small for me. couldn't put my hands naturally by my sides and the arm rests were too high to be comfortable, so i had to sit there with my shoulders held up the entire flight. was so sore afterwards!! also, the headphones barely worked (only one side, on the replacement as well!) and the entertainment system shut down twice."
Výhody: "Our attendant was very nice with a great attitude."
Nevýhody: "Luggage line in Zurich at airplane"
Výhody: "The warm professionalism, quality of service, and attention to detail by the flight crew was outstanding."
Výhody: "Flight was delayed due to weather which of course is out of their control. Helpful staff that kept us I formed."
Nevýhody: "Having to be shuttled to the airplane from the gate. Not bad, just something I am not used to. There was no entertainment as it was only a 50 minute flight. This crew really had no personality at all. Quite robotic. Again, efficient but lacking in sparkle."
Výhody: "Very nice airplane and pleasant crew"
Výhody: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Nevýhody: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Nevýhody: "Klm is the best, even on a 40min they served small breakfast."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Nothing."
Výhody: "The crew was pleasant"
Nevýhody: "Baggage checkin & flight boarding was slow & disorganized."
Výhody: "The crew and the timing were ok"
Nevýhody: "The seats were uncomfortable"
Výhody: "Just as I expected. And I made my last connection easily."
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Výhody: "Good beverage service."
Nevýhody: "Over an hour delayj for departure."
Výhody: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Nevýhody: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Výhody: "I love the food"
Výhody: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Výhody: "The crew!!"
Nevýhody: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Nevýhody: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Výhody: "Light snack and complementary wine"
Nevýhody: "Nothing special"
Výhody: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Nevýhody: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Výhody: "Comfort was better than on the previous Dash-8. Food was OK."
Nevýhody: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Nevýhody: "That it didn’t happen."
Výhody: "Food and staff behaviour"
Nevýhody: "Entertainment"
Nevýhody: "Flight was cancelled."
Nevýhody: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."
Výhody: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Výhody: "The attendants took great care of us. Super smooth flight."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Food was just fine, movie selection very good"
Nevýhody: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Výhody: "Service, technology"
Nevýhody: "Could not print by boarding card and was not allowed to board in Amsterdam"
Výhody: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Nevýhody: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Nevýhody: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Výhody: ".Very much on time with pleasant service."
Nevýhody: "Can nit find much fault fir a short run!"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "At some point the luggage was lost. here."
Výhody: "Flight was on time and quick and comfortable"
Výhody: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Nevýhody: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Nothing!"
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "Crew was friendly..business class seat was very comfortable and seemed wider than most Nice power outlets great entertainment system"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
Výhody: "Speed, crew, and reliablity."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "Service was good"
Nevýhody: "Delay"
Výhody: "Crew allowed me to change seats to get two empty seats by the window that were available."
Nevýhody: "Flight was delayed more 1:15 and it is a 35 min flight. If this happens so late in the night is even worse."
Výhody: "crew was great ,seats was better than good"
Nevýhody: "nothing"
Nevýhody: "The food was so cheap... pasta and a muffin. I’ll be looking around for another airline."
Výhody: "Food was good. Plane was good."
Nevýhody: "Night flight should turn off light. Staff was not skillful and professional."
Výhody: "Airline met us at the plane to transfer us to our next flight to Tel Aviv! Excellent service and great entertainment on the flight."
Nevýhody: "The food. It was okay."
Nevýhody: "Team desn’t have much Client focus, seems to have more experience with cargo shipments"
Nevýhody: "Overhead space on plane was very limited."
Výhody: "Clean and new planes. On time."
Nevýhody: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Nevýhody: "small seats,no LCD for each one,food nor so good."
Výhody: "On time, nice breakfast"
Nevýhody: "Not enough leg room, same as everyone"
Výhody: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Výhody: "This is always a pleasant airline to travel with."
Nevýhody: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Nevýhody: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Výhody: "The Swiss Air staff provided water and nice sandwiches for us while we stood in line for hours and put us up in a very nice hotel for the night."
Nevýhody: "My first flight with Austrain Airlines was 2 hours late in leaving, partly because they mixed our baggage up and had to have each of us leave the airplane to identify our baggage before getting back on again. Because of this, I missed my connecting flight in Zurich. Apparently hundreds of other passengers were in a similar situation, because I spent the next 6.5 hours standing in line to getting my new itinerary and hotel vouchers."
Výhody: "Fast disembark. Used both ends."
Nevýhody: "No entertainment. Luckily, it was late or I would have missed it because my previous plane was so late."
Výhody: "The flight was short and got us there"
Nevýhody: "This was not business service. The seats were uncomfortable, virtually no leg room."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Nevýhody: "That I did not fly this airlines before. They will be first on my list from now on."
Nevýhody: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Výhody: "Personal entertainment screens, average choice of movies."
Nevýhody: "2.5 hrs late departure with little information meantime, almost missed our connection. our luggage did not arrive with us. Poor food, almost no service during flight."
Výhody: "The air crew service"
Nevýhody: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Výhody: "Helpful service, decent food."
Výhody: "kids treatment"
Výhody: "Despite airport issues, we took off quickly and all went well. No complaints"
Nevýhody: "No problems."
Výhody: "Good place for the legs"
Nevýhody: "Food"
Výhody: "The food was tasty, the crew was nice and overall it was realy good"
Nevýhody: "There wasn't any movies or music as entertainment"
Nevýhody: "It was late No food"
Nevýhody: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Nevýhody: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Výhody: "Plenty of food and drinks, pleasant crew"
Nevýhody: "My flight was cancelled! ended up flying to Athens the next day"
Výhody: "The venue was overall ok"
Výhody: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Výhody: "On time, smooth flight."
Nevýhody: "Boarding area cramped, all classes and rows boarded at same time."
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Nevýhody: "nothing, it was a great flight from beginning to end"
Výhody: "The service and the overall flight quality, the pilot was very good!"
Výhody: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Nevýhody: "I loved it all!!"
Výhody: "Best take off, Best Fight, Perfect Landing...!!!"
Nevýhody: "Diner was tasty...but, no breakfast... would have been great..!!!"
Nevýhody: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Nevýhody: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"
Výhody: "All"
Nevýhody: "All"
Nevýhody: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Výhody: "Not much...."
Nevýhody: "The ticket indicated the wrog gate 21 instead of 31."
Nevýhody: "Flight to Vienna cancelled. Driven to Munich instead. 6 hour wait until flight to Nice. Arrived 8 hours later than scheduled."
Nevýhody: "you pay austrian but flights are operated by diff. companies regularly delayed or cancelled flights eg. last one - 3hours delay no info provided no info ahead any question?"
Výhody: "Standard 50 min flight."
Nevýhody: "Tap water wld have been Preferable to mineral water"
Výhody: "Seat back tv’s"
Nevýhody: "Flight was delayed over 3 hours, food was mediocre at best"
Výhody: "A very quick flight, but the crew was quite friendly!"
Nevýhody: "I would have liked for there to have been a gluten-free snack available."
Výhody: "Seat was comfortable and the food was decent."
Nevýhody: "Strippers"
Výhody: "Great service."
Nevýhody: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Výhody: "The flight on time. Good crew. Good service."
Výhody: "Flight cancelled due to a technical problem, missed connecting flight."
Výhody: "The flight was seamless,appreciated the frequent food and drink service"
Nevýhody: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Výhody: "The red wine was good and the crew made sure that we were well hydrated. The flight was very smooth."
Nevýhody: "The quality of the meals was poor - tasteless food, possibly loaded with preservatives."
Výhody: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Nevýhody: "Economy seating was too tight. Not enough space or leg room."
Výhody: "Flight attendants Was nice and friendly, I do like theirs Sevice ."
Výhody: "Fast check in and politeness"
Nevýhody: "Not comfortable seats"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Crew were professional and friendly"
Nevýhody: "Small seats"
Výhody: "The staff and food were exceptional!"
Nevýhody: "During the main meal many many passengers had no option for the main dish.. Only vegetarian dish! Many passengers didn't eat."
Výhody: "Everything is good"
Nevýhody: "Food use to be better"
Nevýhody: "Got a little hot in the cabin"
Nevýhody: "Wheelchair assistance did not arrive at gate."
Nevýhody: "Flight was cancelled."
Nevýhody: "The flight was transferred to a smaller plane, either because there were few passengers (the first story we heard) or because of mechanical problems on the original craft (the second story). Business class was oversold as a result, and boarding was delayed for an hour while they waited for enough BC passengers to accept 800 euros for the downgrade to economy plus. They repeatedly threatened to cancel the flight rather than raise the offer. Eventually enough knuckled under and we were allowed to leave. Some no doubt missed connections because of this petty brinkmanship. The funny coda is that because the plane was so undersold, anyone in economy that wanted their own row could have one, while economy plus was packed with the embittered and downgraded."
Výhody: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Nevýhody: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Výhody: "Everything"
Výhody: "Flight attendants very nice and efficient"
Nevýhody: "Nothing"
Výhody: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Výhody: "Nothing"
Nevýhody: "Air didn't work, stewardess were rude"
Výhody: "Munich airport is very nice and clean."
Nevýhody: "The plane was late arriving and we had to sit on the tarmac after we got to Frankfurt for a while which made us only have 15 minutes to go through customs and get our connecting flight. The staff would not let us get off first on the plane even though I told them we were very very late. Ridiculous to have to wait for people to stand in the aisles and get their baggage from above. This makes others late and very inconsiderate. Charge people that use the overhead compartment!!"
Výhody: "Flight was on time. Boarding was efficient"
Nevýhody: "Food and beverages were pretty stingy"
Výhody: "Very efficient, clean and comfortable."
Nevýhody: "N/A"
Výhody: "787 seat spacing (a UA plane, not LH)"
Nevýhody: "Took first available train , arr. Freising at 9:50. Arrived at Terminal 2 by bus ca. 10:25. I am handicapped and a slow walker, so I got to departure floor ca. `10:40. Waited in line at self-serve check-in; found out that it does not have ability to process numbers (for US address). Attendant was not helpful and nasty. She told me me to go to the regular check-in line, where I waited another 45 minutes. None of the 3 "help" personnel standing around when approached managed to tell me that there was a special counter for handicapped persons. The one at the express self-check-in refused to give me her lasst name or any form of ID (first name Sophia). After waiting an additional 15 minutes for a wheelchair, I was deposited in a waiting area, where a second wheelchair arrived after another long wait. Told me I might not make the plan (I did). Overall a very unpleasant and nasty experience. With the exception of the very nice lady (Mrs. Ilser?? ) who checked in my luggage, none of the other 3 persons at the express and regular check-in spoke decent German or English, and none was helpful (Go there, wait!!!) Barely made the plane in MUC, Heathrow turned out much better than the touted German efficiency. Please forward to Lufthansa customer relations. Dr. W. Hartwig"
Výhody: "We had nothing to complain about and much to be happy about. The seating in economy (seats 36A and 36C and an Airbus 330-300) was generous compared to other airlines we've flown recently (e.g., on a 777 with United on the way over, and that was "Economy PLUS!). The food was much better than the United flight, and really, it was almost too much. I'm home 14 hours after landing and I'm still not hungry. They were also very generous with the drinks and worked to keep us well hydrated with water and juices. The crew was very pleasant and accommodating. Overall, it was a great experience and I will certainly look to Lufthansa first for my next transatlantic flight."
Nevýhody: "My one gripe was that it was very hard to hear the audio on the in-flight entertainment system. I even abandoned one movie I really wanted to see because I couldn't follow the dialogue. Also, I discovered late in the flight that the view screen pivoted and this would have helped in enjoying the videos more. Here's an idea for Lufthansa: how about adding "Tips" to somewhere in the Entertainment system to improve your seat, viewing, and other experiences. For instance, I wasn't aware that the head cushion on the seats were adjustable to better support your head. One last thing, on the entertainment system, it appears to be browser based, but sadly lacks a "Back" button equivalent."
Nevýhody: "Boarding was a little chaotic. Everyone kind of ran up."
Výhody: "Smooth flight. Competent, friendly crew."
Nevýhody: "Nothing. Great flight"
Výhody: "Love crew & very clean"
Nevýhody: "Need better food options for vegans"
Nevýhody: "There is never enough room in coach. The food was TERRIBLE."
Výhody: "On time, helpful crew, clean"
Nevýhody: "Not enough leg room"
Výhody: "Excellent airplane, very comfortable."
Nevýhody: "Landed very late in Chicago and lost our connection to home. Had to spend the night to catch another flight home in the morning."
Výhody: "in flight entertainment, bathrooms, and charging capability"
Nevýhody: "Not enough service/availability of water"
Výhody: "Given free upgrade. Efficient services."
Výhody: "The crew made this flight in my experience. The crew was very professional and quick to respond."
Nevýhody: "The late boarding due to technical and mechanical problems at the airport Lufthansa gate."
Výhody: "Even though the flight lasted 12 hours, it was enjoyable. I feel like the crew put the best effort in order to make passengers feel comfortable. They served two meals and two snacks. Beverages were distributed many times. The leg room and the entertaining system were great. I would love to take another flight with this company in the future."
Nevýhody: "I cannot think of anything."
Nevýhody: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Výhody: "The upgrade to business class"
Nevýhody: "Not Applicable"
Nevýhody: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."
Nevýhody: "Boarding was in organizes."
Výhody: "Good flight good staff. Captain explained the route which is nice."
Nevýhody: "No negatives"
Výhody: "Crew was courteous and efficient. Food was not bad."
Výhody: "The crew was very friendly and accommodating (a first for me) they really did an outstanding job to make sure we were comfortable...they seemed to be actually enjoying what they were doing :) The food tasted amazing and was plenty..this is also a first for me, I had never said that the food on a flight was good before. The crew walked around the cabin many time throughout the long flight with drinks on their trays (not just the usual drink service) which was much appreciated. Overall they get a 10 from me! This was my first time flying with Lufthansa. I will most definitely fly with them again and recommend to all my friends."
Nevýhody: "the selection of movies could have been a bit better. Although much to choose from such as tv shows etc., more recent movies would have been a plus."
Výhody: "Crew was nice."
Nevýhody: "Very small cramped seats in business class. Would not fly again."
Výhody: "we love flying with Lufthansa. the staff are always so helpful and accommodating!"
Nevýhody: "the food was good not great and the movie selections wasn't good compared to other flights. The comfort..........well, it's an airplane."
Výhody: "The legs distance was poor The crew very professional"
Nevýhody: "Leg space"
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Výhody: "All was excellent"
Výhody: "The price and route were convenient."
Nevýhody: "Very little service from the crew. Lukewarm, almost cold coffee, no water over 10 hours. Terrible movie sound. Not much video selection. People in as aisles ALL the time. Ugh"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Nothing in particular."
Nevýhody: "The plane was late. First advice 30 minutes delay, but when it took off it was about an hour later. Due to this my luggage went missing and I had to run to catch the WAW-DEL flight and delay that flight also. The ground staff were unhelpful. There was no food. Flight crew were mixed bag."
Nevýhody: "Bathrooms smelled and dirty and not functioning"
Výhody: "I WILL NEVER use LOT!"
Nevýhody: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Výhody: "Sufficient space between front seats"
Výhody: "The crew was great, nice and helpful."
Nevýhody: "The boarding process did not go smoothly."
Výhody: "Nothing."
Nevýhody: "Punctuality. My flight was delayed over 1.5 hour."
Výhody: "Crew was great, the airplane was big with a leg room!!!"
Nevýhody: "They terrible, no one should flight with this shitty company. Never departure or arrive in time, if you have short connection you never gonna make it."
Výhody: "The seats and entertainment on the screen."
Nevýhody: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Výhody: "Crew and staff were amazingly friendly. The seats were comfortable."
Nevýhody: "The flight from Newark to Warsaw was delayed by over an hour."
Výhody: "Crew was amazing"
Nevýhody: "Flight delayed and we lost connection"
Výhody: "Flight is very fast, crew was amazing"
Nevýhody: "The flight was late and there was no information, just few times delayed boarding time. And people (especialy young lady) behind boarding desk looked very unhappy that people were asking questions"
Výhody: "The aircraft."
Nevýhody: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Nevýhody: "They keep the cabin too hot! I was uncomfortably warm for the entire 9hr flight. And there were no personal airvents to mitigate this problem."
Nevýhody: "1h 15' delayed boarding"
Výhody: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Výhody: "Good connection experience."
Nevýhody: "Waiting/standing on the bus for the one last guy."
Nevýhody: "They lost my laguage."
Nevýhody: "We had for different flights with LOT airlines and all of them were delayed. No updates were given at the gate and some announcements were only in Polish. Landing in Warsaw we had to circle around for a while because the airport was closed due to air parade."
Výhody: "Over all was ok nothing exceptional but boarding was very slow, and slk of us with connections did not make it as the luggage came on the carousel 60 min afterward checked the security. Will not use them again."
Výhody: "Efficient, courteous staff at the check/in counters. Tagged our carry-on bags in case they wouldn’t fit in the overhead bins (very narrow bins. luggage loaded at the last minute in the hull - they were waiting for us when we deplaned!) Great friendly crew on the flight. This was a Krakow>Budapest flight. Will review again after our Budapest>Chicago flight."
Výhody: "Price, non-stop to Warsaw In flight entertainment options pretty good."
Nevýhody: "Extremely cramped and uncomfortable seats. Cabin was hot and humid, no air vents to control temps."
Výhody: "Nothing"
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Výhody: "The plain was delayed more than three hours"
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Nevýhody: "My luggage didn’t arrive. Plane left with a delay."
Výhody: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."
Výhody: "It was on time and they did not loose our bags"
Nevýhody: "After boarding we sat for 10 min before take off but arrived on time so all good"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "I liked the new modern Dreamliner, the in-flight food, the entertainment, and the comfort."
Nevýhody: "I was I could have stayed on vacation longer."
Nevýhody: "NYC to Warsaw, the flight was 4 hours late no voucher for food. some got it some not. i lost the flight from Warsaw to Bucharest they put me on flight from Warsaw to Vienna that flight was late as well i got to Vienna and i ran to get the flight to Bucharest. i was very tired"
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "Nothing!"
Nevýhody: "Our return flight was with LOT Airlines, that is why we had to fly with them one more time! Never again! We boarded on time but then we waited for 30 minutes over the departure time, at the gate, inside the plane with no explanation. When finally the captain says 'boarding completed' aaand we wait another 30 minutes without explanation. Finally after one hour from our initial departure time we departed. In total 2 hours waiting in the plane, no water because it took the crew another hour to prepare to serve drinks! Flight was supposed to leave at 16:50, we got water around 19:00. Shame! Food is horrible, service is bad! We landed 2 hours later then we were supposed to. It seems that being late and not give explanations it's something that it's characteristic for polish airlines!"
Výhody: "Service was very good"
Nevýhody: "The cabin was quite warm; a bit uncomfortable."
Výhody: "very good all"
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Plane was 2 h deleyed but service and crew did exellent job."
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Nevýhody: "Yes"
Výhody: "Service and quality of the interior seats"
Výhody: "If we was boarding to fly, They change our sits to first class ,We was happily surprise . We have very good fly."
Výhody: "The crew is always nice. It is usually a quick and hassle free boarding and unboarding."
Výhody: "no problems"
Výhody: "New plane"
Nevýhody: "Was asked to do random security screening at gate which delayed my boarding behind other passengers who I should have boarded before. This was the second time I was screened in Warsaw in the last two months. I believe this is due to racial profiling."
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