Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Friendly cabin crew"
Výhody: "great over all experiance. Don't let the other negative reviews put you off"
Výhody: "Same crew. Really nice flight smooth and professional"
Nevýhody: "I din't like the fact that Lufhtansa company uses double standards for the countries where they have their flights. From USA, San Jose, Ca, to Frankfurt, Germany everything was good (flight on 08/31/2018 - 09/01/2018). They have been very profesional, beganing wih the boarding time untill the arrival in Frankfurt. The flight to Romania was a different story. They haven't been very professional at all. The flight had a delay and nobody said a word. It was just a clerck there who didn't tell to the Lufthansa passengers for a while anything about our delay. So, finally, he said after 15-20 minutes that our fligt will be later, 20 minutes, than the scheduled time on our tickets. They seemed do not care too much about the Romanian passengers."
Nevýhody: "no screens"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "Look like everybody to not know what they want to do"
Nevýhody: "We missed our flight because of schengen visa as we booked our flight through your app you also didn't help us about schengen visa that we' need"
Nevýhody: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"
Výhody: "All good"
Nevýhody: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Nevýhody: "Manchester Airport couldn’t organise a bus to take us off the plane. Stuck on a landed plane for ever."
Nevýhody: "Flight delay due to connecting flight"
Nevýhody: "Not entertainment at all"
Výhody: "It is so nice to flight on board a plane were the staff knows what to do."
Výhody: "Great service, and plenty of refreshments."
Výhody: "The crew was helpful and friendly."
Nevýhody: "Checking in on-line was not very "user friendly". Our aircraft had to be replaced causing a 2 hour delay, part of which was an ATC sequencing delay. The 50 minute ATC delay couldn't be controlled by LH, but the original equipment replacement was at the bottom of the overall delay. My "A" window seat in economy had significantly reduce foot space due to a metal box installed in the space. The seat was not particularly well designed, but it's economy so you get what you get. The food was average at best."
Výhody: "Great staff, quick boarding and vegetarian options were avaliable. This was the most pleasant experience I've had with a flight service. I commend Lufthansa and the crew of this aircraft."
Nevýhody: "Minimal entertainment but understandable for a short flight."
Výhody: "Everything as expected"
Výhody: "The flight itself was on time, the food was basic, just like drink."
Nevýhody: "Staff didn't ask a lady next to me to sit properly whilst she was almost laying with her shoes very near to my seat. I had to be careful not to clean her shoe soles with my clothes. Also, after arrival to Birmingham there was an unnecessary crowd created by releasing people from busses from 2 different flights simultanously."
Výhody: "Nice to be on a full service airline for once"
Výhody: "Great staff, amazing experience."
Nevýhody: "No vegetarian food"
Nevýhody: "Rubbish boarding staff"
Nevýhody: "My return travel was on lufthansa but due t delays in departing I missed my flight to the US. We were treated very poorly and slowly by service center representatives. The flight we missed was still at the gate but the door had closed. We were told the flight was oversold so it benefited the airline that we missed it. It’s muxh cheaper to put us in a horrible hotel with disgusting food and fly us out the next day, then pay people to choose a new flight. I had two small children at home and Diebel to this incompetence missed my 4 year olds birthday. He was devastated all thanks to your airline."
Výhody: "The crew was a lot nicer and more proactive than on Air China before hand"
Výhody: "Friendly crew. Flight left on time"
Výhody: "The seats and space was ok. Exit from the plane was directly opposite the passport machines and the exit."
Nevýhody: "The flight was very late leaving meaning I arrived in London over an hour late! With knock on problems!"
Výhody: "Crew was nice. Lufthansa crew is usually good, so no complaints."
Nevýhody: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
Výhody: "Good connection time and easy to get through security"
Nevýhody: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Výhody: "Crew were efficient and pleasant"
Nevýhody: "Uncomfortable seats and could not recline seats"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "The boarding process was very fast and smooth"
Nevýhody: "The seating space is very tight, more space is needed specially for tall people."
Výhody: "Everything went according as planned. No problem at all."
Nevýhody: "There is nothing I didn’t like."
Výhody: "No delay and the landing is smooth"
Výhody: "Seats on PE were comfortable, on time, clean flight."
Nevýhody: "The worst crew possible, absolutely no concept of customer service, Last flight on lufthansa....so no more complaints Customers needs training on how to use the LOO."
Výhody: "it was on time and we arrived in one piece"
Nevýhody: "the second leg from FRA to BUD entailed a massively disorganized, no queue control free for all to go through the boarding gates, all of which just led to an overcrowded bus.... which meandered through the airport to your jet on the tarmac.. they then allowed boarding from either rear or front of plane which of course lead to the throngs meeting in the middle and trying to squeeze past each other... horrible. Then... the checked bag did not make it to Budapest as they forgot to transfer it in FRA. so, yeah all in all it was a cheap flight and we got what we paid for."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "having the TV with lots of choices"
Nevýhody: "There were screaming ( not just crying...but SCREAMING at a shrill pitch) for the entire 10 hour flight. I was never so ready to get off of a plane in my life. The staff tried to appease the many different situations as best they could, but they got wore out before the end of the the flight. There were people not sitting in their assigned seats, so mealtime was totally boggled and some got fed a full hour before the rest us is on the tail end of the serving. The last meal ( after I FINALLY got food, we had turbulence, so they stopped serving drinks to go with the meal, and no one ever came back and continued where they left off, so I ate my meal without a drink. I don't blame the airline because it was the many children in that section that made it absolutely miserable for everyone on board, but it was the worst flight I have ever taken...hands down."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Flight more or less on time - efficient"
Nevýhody: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Even though the flight got delayed for 10’ we made it on time
Nevýhody: "Boarding tool a long time and late take off"
Výhody: "The crew was kind, the flight was on time and alll in all was just as expected."
Výhody: "The crew. The punctuality."
Nevýhody: "To arrive on time."
Nevýhody: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Výhody: "The crew was so friendly"
Výhody: "Lufthansa crew very professional"
Nevýhody: "More upgrade to be available"
Výhody: "Rude inconsiderate staff. Terrible plane"
Výhody: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Nevýhody: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Výhody: "The wafer bar. Pilot had a good landing in high winds and snow."
Nevýhody: "Nothing to complain."
Výhody: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Nevýhody: "They overbooked the flight which delayed boarding but the flight was on time."
Výhody: "Liked all except the food"
Nevýhody: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Nevýhody: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Výhody: "Very good drink service (one cold and one hot drink)"
Výhody: "Overall it was a good trip and staff was helpful."
Výhody: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Výhody: "Great service on board the plane."
Nevýhody: "Difficulty getting to flight"
Nevýhody: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Nevýhody: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "the crew were very nice polite and helpfull"
Nevýhody: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Nevýhody: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Nevýhody: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Výhody: "The flight was comfortable and very timely."
Nevýhody: "Very little leg room."
Nevýhody: "They cancel the flight without letting me know!"
Výhody: "Crew was courteous"
Nevýhody: "No information on delay given until boarded."
Výhody: "The crew was super nice"
Nevýhody: "Not enough food during the long flight"
Výhody: "I will never travel with Austrian airlines again"
Nevýhody: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Výhody: "Spacious aircraft. Polite crew. Even good food. On time."
Nevýhody: "It was late No food"
Výhody: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Nevýhody: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Výhody: "Plane left and arrived on time."
Nevýhody: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."
Výhody: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Výhody: "The seats on Austrian airline are very comfortable"
Nevýhody: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "very short layover and my check luggage made it all the way home with no problems"
Výhody: "The pilot did a great job landing the plane in high winds."
Výhody: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Nevýhody: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Výhody: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Výhody: "Attentive flight attendants"
Nevýhody: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Výhody: "Nothing special - nice crew"
Great flight Will go again!
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Nevýhody: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Výhody: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Výhody: "Usual faultless KLM experience"
Výhody: "The crew was informative"
Nevýhody: "Inflight sandwiches"
Výhody: "Food was great, enjoyed watching videos, staff very profession and friendly."
Nevýhody: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Výhody: "The crew were excellent and seats were comfy."
Nevýhody: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Friendly crew"
Nevýhody: "Can’t think of anything"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Výhody: "The flight crew was so friendly and the food was really good."
Nevýhody: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "The service"
Nevýhody: "The food."
Výhody: "Everything is alright"
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Výhody: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Nevýhody: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Food was excellent, frequent and filling"
Nevýhody: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Výhody: "Wifi on Board"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "We did not get two of baggage at the destination."
Nevýhody: "The streaming service didn’t work"
Výhody: "The staff was extremely pleasant. Food was good!"
Nevýhody: "Have no complaints"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "Free wee cake."
Nevýhody: "Nothing in particular."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Special treat for King's Day Friendly crew"
Nevýhody: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Nevýhody: "I slept didn't have snack offered and no entertainment"
Výhody: "Delays and no proper customer service."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Airplane meal was certainly above average"
Výhody: "One stop flight, faster than a boat."
Nevýhody: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Výhody: "Sufficient space between front seats"
Výhody: "There was in-flight entertainment. The flight was cheap."
Nevýhody: "The food was the worst I have had in 12 years of EU-Asia flights. They missed two connections, causing over 11 hours of delay and arrived at a different airport. We had to spend 4 hours with visa procedures and rechecking luggage in Beijing without staff assistance. Deplorable."
Výhody: "How quickly they boarded the flight"
Nevýhody: "Not having flight delays"
Výhody: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Nevýhody: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Nevýhody: "At least one free drink on international 2 hours flight would be fair."
Nevýhody: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."
Výhody: "The flight to Chicago was ok, but the crew (how the flight tender behaved) was at some points ridiculous"
Nevýhody: "Poor behavior of the flight tender, no humility, poor respect, disgraceful... also the seats in the toilet are defective (all of the passengers noticed this) - the plastic covers when you lift them (open) do not keep vertical position, they always fall down what is very annoying (how can you use the toilet if the cover is falling on your back all of the time?)"
Výhody: "DELAYED as always!!!"
Výhody: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Nevýhody: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Nevýhody: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Nevýhody: "Horrible aircraft (DeHavilland), very uncomfortable. A lot of very young children, their parents were playing some movies for them on phones and tablets. Crew didn't even react on that. Many people were just frustrated with that situation, but Crew didn't even want to discuss it. One of the worst flights ever. It was a charter level, not a regular airline. Never again."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Nevýhody: "Did not take it, was late and missed the flight"
Nevýhody: "no seat assignment"
Výhody: "Sparkling water"
Nevýhody: "LOT lost my bag!!!"
Výhody: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Nevýhody: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Výhody: "Absolutely nothing"
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Nevýhody: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
Nevýhody: "Nothing to mention."
Výhody: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Nevýhody: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "No water was served between the first and last meal. Some people were dehydrated and had developed a headache. One person have been calling the flight attendant five times and no one responded. Very sad."
Výhody: "On time, smooth flight"
Nevýhody: "Boarding chaotic. Switched gates (m5 on boarding pass, actually m4. Shoud have announced or left a note."
Výhody: "The service, 2 exits from the plain, blanket and pillow"
Nevýhody: "No food and entertainment"
Výhody: "Kind crew, clean and comfortable plane"
Nevýhody: "ANA's dreamliners have better designed seats; they do not recline by slide"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Nothing (except the safe landing)"
Nevýhody: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "everything was great!"
Nevýhody: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Výhody: "You didn't confirm You sent me a message something was wrong with my reservation!! I purchased new ticket!!"
Výhody: "the flight and service was decent"
Nevýhody: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "We liked the cabin crew, they were friendly and helpful."
Výhody: "Food movies"
Nevýhody: "Credit cards didn't work in flight."
Výhody: "New dream liner from Boeing."
Výhody: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Nevýhody: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."
Nevýhody: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Výhody: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Nevýhody: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"