Výhody: "This Transavia Airlines is not good at all."
Nevýhody: "Many things cheaper does mean better."
Výhody: "Usual faultless KLM experience"
Výhody: "The crew is really welcoming"
Nevýhody: "The seats are too narrow and a bit too hard"
Výhody: "The flight crew was so friendly and the food was really good."
Výhody: "Everything was smooth and effortless."
Nevýhody: "Can’t think of anything."
Výhody: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Výhody: "Friendly staff"
Nevýhody: "Security check at gate; No priority"
Výhody: "Friendly and efficient crew. Flights were on time if not even early."
Výhody: "The service"
Nevýhody: "The food."
Výhody: "Everything is alright"
Výhody: "The constant smile conferred by flight attendants through the entire flight."
Nevýhody: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Výhody: "Efficient boarding system, clearly signposted. Professional staff"
Výhody: "Very pleasant, professional crew"
Nevýhody: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Výhody: "kLM staff was great."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Food was excellent, frequent and filling"
Nevýhody: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Výhody: "Wifi on Board"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Výhody: "The staff was extremely pleasant. Food was good!"
Nevýhody: "Have no complaints"
Nevýhody: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Výhody: "Service impeccable!"
Nevýhody: "They have one line of executive class after the kitchen and toilet, is very noisy."
Výhody: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "The sandwiches were simple yet just the right touch, on all four flights."
Výhody: "newer plane, good staff"
Nevýhody: "need better and more food options, more often"
Výhody: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Nevýhody: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Výhody: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Nevýhody: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Nevýhody: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "Free wee cake."
Nevýhody: "Nothing in particular."
Výhody: "Speed, crew, and reliability."
Nevýhody: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "Boarding was very efficient."
Nevýhody: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "Spacious cabins, friendly service"
Výhody: "leg room economy compared to KLM"
Nevýhody: "full flight, no upgrade possible"
Výhody: "Special treat for King's Day Friendly crew"
Nevýhody: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Výhody: "It was very comfortable"
Nevýhody: "The crew was great"
Výhody: "Delays and no proper customer service."
Výhody: "The crew was kind, the flight was on time and alll in all was just as expected."
Výhody: "The crew. The punctuality."
Nevýhody: "40 minutes waiting clearance for boarding and then for departure, for a flight 45 minutes in duration..."
Výhody: "The crew was so friendly"
Výhody: "The crew was friendly and particularly one of the girls was always giving her best"
Výhody: "Lufthansa crew very professional"
Nevýhody: "More upgrade to be available"
Výhody: "Rude inconsiderate staff. Terrible plane"
Výhody: "The wafer bar. Pilot had a good landing in high winds and snow."
Nevýhody: "Nothing to complain."
Výhody: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Nevýhody: "Booked a ticket with luggage and got email saying I am at economy class. When got to check in told me I have economy light and I had to pay again for luggage. Dissaster. Contacted priceline- did not care."
Výhody: "Very good drink service (one cold and one hot drink)"
Výhody: "Overall it was a good trip and staff was helpful."
Výhody: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Výhody: "Great service on board the plane."
Výhody: "Friendly staff with great service"
Nevýhody: "Difficulty getting to flight"
Nevýhody: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."
Výhody: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Nevýhody: "Poor announcements"
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Nevýhody: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Výhody: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Nevýhody: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."
Nevýhody: "There was plenty of space, and so I rven had a chance to catch some sleep on the transatlantic flight. But Uktimately, unless you are travelling in luxury, transatlantic flights are awful."
Nevýhody: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."
Výhody: "The flight was comfortable and very timely."
Nevýhody: "Very little leg room."
Nevýhody: "They cancel the flight without letting me know!"
Výhody: "Crew was courteous"
Nevýhody: "No information on delay given until boarded."
Výhody: "The crew was super nice"
Nevýhody: "Not enough food during the long flight"
Výhody: "On time boarding in Vienna and lending in Chicago."
Nevýhody: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Výhody: "I will never travel with Austrian airlines again"
Nevýhody: "My flight was cancel,then they transfer me to swees airlines they checked me in they took my luggage and then they told me I can't travel coz I can't make 2 stops inside the Europe. I have to wait 1 hour and 30 minutes to fine my bags . I went back and forth from terminal 1 and 4 many times.The changed my flight to turkey airlines and I wait 9 more hours at airport to check in again. Terrible experience ☹️☹️☹️☹️☹️☹️☹️☹️☹️"
Výhody: "Spacious aircraft. Polite crew. Even good food. On time."
Nevýhody: "It was late No food"
Výhody: "Hi there, the gate for the flight was changed at the last minute and I missed the connecting flight from Frankfurt to Vienna. I was told by staff that there would be a 300 Euro fee, plus the cost of the next flight. This broke my heart. why I wouldn't I simply be put on standby and get on the next flight? I ended up travelling by to Vienna by train, over the course of the next several days. I am a lone woman with a developmental disability, travelling to Europe for the first time. It was very disappointing to be treated this way. Thanks for reading."
Nevýhody: "I should have been put on the next connecting flight, rather than turned away to fend for myself in a foreign city."
Nevýhody: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Výhody: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Výhody: "The seats on Austrian airline are very comfortable"
Nevýhody: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "very short layover and my check luggage made it all the way home with no problems"
Nevýhody: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Nevýhody: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."
Výhody: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Výhody: "Attentive flight attendants"
Výhody: "Nothing special - nice crew"
Nevýhody: "There weren't a single blanket on the whole flight"
Nevýhody: "One of the flight attendants had an attitude problem, which put a wrench in my otherwise pleasant flight."
It was only an hour flight, but at that, it was still late
Výhody: "Got to the destination"
Nevýhody: "Flight delayed"
Výhody: "Crew was excellent"
Nevýhody: "Nothing really. LH first class cabin is one of the best!"
Výhody: "The crew"
Nevýhody: "The seat space and food"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Comfortable seats"
Nevýhody: "Meals and entertainment"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The flight attendants were wonderful."
Nevýhody: "You take a bus to reach the plane and the seats are uncomfortable without any entertainment systems. Thankfully the flight was only 1.5 hours."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Seat was OK"
Výhody: "What more can you expect for economy travel?"
Nevýhody: "Cramped seats"
Výhody: "Great staff and food"
Nevýhody: "Comfort was not great and no entertainment options whatsoever"
Výhody: "Service was great too"
Nevýhody: "Squished in seat"
Nevýhody: "Never made the flight because my first flight was delayed."
Nevýhody: "Sittinf in the middle"
Výhody: "Although the flight to Frankfurt was delayed for more than an hour they made special arrangements to get on time to the next flight."
Výhody: "Comfortable seats and great movie selection. They also had books and games for kids."
Nevýhody: "The food was good but could have been better."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Výhody: "The food selection and quantity were wonderful! The crew and movie selection were great!"
Nevýhody: "My seat storage pocket was broken and I was unable to store items in it."
Nevýhody: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Výhody: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Výhody: "Thanks for continuing to offer complimentary, hot meals on your international flights! Crew very friendly. Despite being in economy cabin, crew attempted to make it a good experience."
Nevýhody: "Long flight, bathrooms start to look ugly. Incoming plane landed way out on the tarmac, obligating passengers to be all packed into shuttle bus which took a long time to get to terminal."
Nevýhody: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Nevýhody: "Moved boarding gate without notice"
Výhody: "The overall flight"
Nevýhody: "The meal on board"
Výhody: "One of the crew members, a male, was very nice."
Nevýhody: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Nevýhody: "My bag no arrived"
Výhody: "The good organization and the friendly atmosphere."
Nevýhody: "The bad movies."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Nevýhody: "No any intertwine entertainment at all"
Výhody: "Great crew, comfortable space at the bulkhead seat"
Výhody: "Flight attendants spoke multiple languages."
Nevýhody: "Seats were a little uncomfortable."
Výhody: "Efficient boarding, friendly crew."
Výhody: "Flight Crew"
Nevýhody: "Food was pretty bad."
Výhody: "comfort ,crew was polite and catering delicious"
Výhody: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Nevýhody: "My video player had substantially less options than the rest of my aisle. The food was below average."
Výhody: "The cabin crew was welcoming and kind. The trip was comfortable as well"
Nevýhody: "Non that i know of"
Výhody: "crew, food, seat location, service."
Nevýhody: "Entertainment selections were limited."
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Overall good."
Nevýhody: "Quantity of food served was very less. They could have given more."
Nevýhody: "They changed my seat at the last minute!!!! Small spaces, I told to the assistants and they did't help me at all, worst fly ever!!!!!"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "Hope to make today's flight home! Time will tell."
Nevýhody: "Short term for the transfer"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Airplane meal was certainly above average"
Výhody: "One stop flight, faster than a boat."
Nevýhody: "Lost luggage, delayed our plans for 3 days(all luggage was lost!!!)"
Výhody: "Sufficient space between front seats"
Výhody: "How quickly they boarded the flight"
Nevýhody: "Not having flight delays"
Výhody: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Nevýhody: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Nevýhody: "At least one free drink on international 2 hours flight would be fair."
Nevýhody: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."
Výhody: "The flight to Chicago was ok, but the crew (how the flight tender behaved) was at some points ridiculous"
Nevýhody: "Poor behavior of the flight tender, no humility, poor respect, disgraceful... also the seats in the toilet are defective (all of the passengers noticed this) - the plastic covers when you lift them (open) do not keep vertical position, they always fall down what is very annoying (how can you use the toilet if the cover is falling on your back all of the time?)"
Výhody: "DELAYED as always!!!"
Výhody: "Business class on the Dreamliner is a true dream."
Výhody: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Nevýhody: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Nevýhody: "Flight was more than 3h late, it took time for the airline to accommodate with another flight to catch up with connection. They did after many customer complained, and adding to that, my checkin bag didn't make and they have no information on it's location. Still 24 hours later and no information a d i don't have clothes to change or stuff to shower. I had to buy few stuff and they said they won't payback anu other expenses, mean telling to just wait for my only lost bag."
Výhody: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Nevýhody: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Nevýhody: "no seat assignment"
Výhody: "Sparkling water"
Nevýhody: "LOT lost my bag!!!"
Výhody: "Staff was apologetic and enthusiastic. When we were finally able to board we did so quickly and efficiently."
Nevýhody: "Delay for nearly 2 hours without information, even when inquiry at the counter."
Výhody: "Absolutely nothing"
Nevýhody: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
Nevýhody: "Flight was delayed by 1.5 hour because of harsh weather conditions. Everything is Okay I wasn't missed my connection flight that time, but perspective to wait for next fight at 1:00 am isn't very appealing."
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "LOT is the best kept secret in airline industry. Friendly staff, on time, great new planes. Keep it up, stay with low prices and fly on!"
Nevýhody: "Had to ask if I get some food too, because I was asleep and as I woke up everyone had food just not I. After 10 minutes I asked for some food. Also the personal could have gotten more times around to bring water. I had window seat and didn’t wanted to disturb my neighbors so I didn’t get up to ask for liquid but other passengers I saw getting up and getting their own drinks by the personal."
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Výhody: "Friendly crew and good food, blanket and pillow was nice"
Nevýhody: "Not much space between seats, so cramped! Lot of people moving around and talking loud while trying to sleep"
Nevýhody: "You canceled my flight and I spend 200 $ in Warsaw overnight"
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "everything was great!"
Nevýhody: "It was connected flight and was delayed had to run through the entire airport with no chance to buy a butltle of water. I'm over 60 years old and this was horrible. The flight and crew were excellent."
Výhody: "the flight and service was decent"
Nevýhody: "The check in process lacked. I unexpectedly had to check my bag, they charged me 70 Euro ($85) which required I go to two separate counters. One to check the bag and a second (upstairs) to pay. Both attendants lacked a sense of urgency. In fact, they acted like it was their job to go as slowly as possible. Even after I mentioned I was starting to feel stressed about the time. I overheard other attendants complaining about customers who check in late and expect them to move more quickly. I found their apathy offensive. To add insult to injury, they lost my bags. Having paid $85, which I think is outrageously and obscenely expensive, I'd at least expect my bag to be well taken care of. Sadly, it wasn't. The lost luggage counter was also apathetic, though I realize they are not LOT/Luftansa."
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Výhody: "The food!"
Nevýhody: "The layover but that's not in your control so no worries!"
Výhody: "Food movies"
Nevýhody: "Credit cards didn't work in flight."
Výhody: "New dream liner from Boeing."
Nevýhody: "Inattentive crew"
Výhody: "The Dreamliner was a nice aircraft and the entertainment screens were in great condition."
Nevýhody: "Seating was tight as usual on all planes. The seat cushion was worn down and was hard. Crew were not overly friendly but weren't rude either. They won't be winning any customer service awards. They didn't offer drinks as often as United has especially on an international flight. They need to offer water more frequently."
Výhody: "Also like this crew. Great job of hiring good people."
Nevýhody: "This team has it together."
Nevýhody: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."
Výhody: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Nevýhody: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "New airplains"
Nevýhody: "Strict rules about hand baggage"
Výhody: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Nevýhody: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Výhody: "UP TO THE MARK I EXPECTED"
Nevýhody: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"
Výhody: "I liked the (free) upgrade to Premium Economy."
Nevýhody: "Food was ok but I recommend including a small salad with dinner."
Výhody: "Everything was good except the long layover"
Nevýhody: "Shorter layover"
Výhody: "Good seats"
Nevýhody: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Výhody: "Great crew n comfort."
Výhody: "Seats were comfortable. The crews were helpful."
Nevýhody: "Cleaner bathroom on the plane."
Nevýhody: "30 min delay !"
Výhody: "Seat reclined far back"
Nevýhody: "Entertainment limited, esp. when you consider passengers may have two or more legs on Brussels Airlines flights Boarding chaotic Some of the crew were rude/ dismissive of African or African-presenting passengers No blankets were passed out, despite the cold temperature on the plane. My bag was lost"
Výhody: "On board service and entertainment. The plane itself was clean and comfortable."
Nevýhody: "The check in process was slow and inefficient. One of our bags was routed on another flight (we’re still waiting for it). Ridiculous amount charged for chech in luggage for an international flight!"
Výhody: "Comfortable seats from Brussels to Accra, aircraft clean and well maintained."
Nevýhody: "Slow Boarding from Paris. Poor, but very poor entertainment system"
Výhody: "Flight was cancelled."
Nevýhody: "Three hour delay. Shifted all our plans and reservations. Upsetting. Made short seven hour flight a ten hour flight with sitting and waiting for three hours. We were hungry and tired and stuck. Kept getting mixed signals: to wait longer."
Nevýhody: "It was very cold they need to lower the temperature."
Nevýhody: "Delayed. Crew seemed pretty annoyed to have people aboard. Will avoid next time."
Nevýhody: "Choice of food was very limited as they were missing the food in catalog."
Nevýhody: "Terrible. Long delays caused me to miss connecting flight and a wedding. Lufthansa decided 12 hours of my day and the missed ceremony was worth a 5 euro voucher... Never flying german again."
Výhody: "Flying doesn't get much better"
Výhody: "As if our flight from Washington to Brussels was not delayed enough, the flight segment to Accra from Brussels was delayed for almost 2 hours"
Nevýhody: "Almost everything about the trip was impacted one way or the other. Our luggage/bags were partially damaged too, but I decided not to lodge an official complaint."
Výhody: "The boarding area was spacious and clearly labeled; the plane seats were comfortable, and the flight crew was pleasant."
Nevýhody: "1. The boarding process was chaotic - it was not clear where a line was to form or if there was an ordered process for boarding. 2. As an economy passenger, I was to purchase a meal between Geneva and Brussels. Since I didn't want a meal I was surprised to learn I also had to pay for a small, regular coffee."
Nevýhody: "Seat and cabin temperature was very uncomfortable."
Nevýhody: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
Výhody: "Food was good. That is pretty much it. Well, Brussels airport shopping and food was good too."
Nevýhody: "I travel a lot, and I've used many airlines before. This was my first and last time I use Brussels airlines. The cabin crew is not friendly. The entertainment was poor. The checking process was horrible (the airport is not properly designed, managed, poor information systems) I will gladly go through the mad house in Heathrow, or long walks at Schiphol, but not interested in Brussels."
Nevýhody: "Service was bad"
Výhody: "I found that the meal served was of particularly good quality and tasty"
Výhody: "Nice and easy"
Nevýhody: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Nevýhody: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Výhody: "They gave us a pillow and blanket so we could sleep. They offered a good selection of movies and other entertainment. The airline staff was friendly and helpful."
Nevýhody: "Seating was cramped but all airlines treat their three class clients like cattle."
Výhody: "The crew was outstanding. All amenities were available."
Nevýhody: "I can't think of anything."
Nevýhody: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Výhody: "The food somewhat but I couldnt enjoy it when everyone else seated where I was had better food and I couldnt have the better food because I had to order it...something that was never mentioned if it was atleast by email I wouldve ordered. Swiss airlines have emails to give you options on entertainment and everything else...follow their lead"
Nevýhody: "The flight attendants were rude and moody like they didnt want to be there and took it out on the people they were suppose to give service to. One flight attendent got upset or acted a little nasty because I asked her for another custom border slip. She said was going to bring one but I guess she forgot and an atleast 30 minutes to an hour went by till I asked her again and she got nasty. The same lady along with the other flight attendants snatched trash out peoples hands like they were diseased...and they had gloves on. When it came to entertainment they didnt have much variety. Unless the price for the flight is dirt cheap or below average I would choose to fly with them again other than that I'll go to another"
Nevýhody: "Flight was late and I almost missed my connection in Brussels"
Nevýhody: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
Nevýhody: "Mocarella and tomatoes wrap was not tasty. Tomatoes seemed to be old."
Výhody: "Flight was delayed and we had to spend time Waiting both in the terminal and the plane. But crew was very nice!"
Nevýhody: "Would have been nice to have been given a free snack or some water while waiting. We got a tiny chocolate which was nice but didn't make up for the waiting time"
Nevýhody: "Many passengers with their shoes AND socks removed. Chairs were extremely uncomfortable."
Výhody: "The confort"
Nevýhody: "The delay and the food. There was sand in the fish"
Výhody: "Pleasant crew,good ice cream"
Nevýhody: "Meals are OK by repetitive if you have several long flights in one day."
Výhody: "Flight was on-time"
Nevýhody: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."
Výhody: "Liked flight home arrived early luggage on belt quickly fragile parcel looked after and loads of leg room on airbus"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Crew was great"
Nevýhody: "Still don't know where my luggage was so this is an issue for me on all legs of flight"
Výhody: "Thanks to formula b.family we had priority when boarding. The Kids were offered a present on board."
Nevýhody: "I was unable to check-in online, Lufthansa said see Brussels Airlines and Vice Versa. The check in process at Dulles was very poor (this was the Brussels Airlines desk) Chaotic would sum it up best. The meal on the flight was very poor, even the staff apologized before I said anything, they were quite embarrassed. Hopefully the flight back on Lufthansa will be a huge improvement !!"
Výhody: "Loved the entertainment options"
Nevýhody: "Lost luggage, low food quality, long lines for transfers"
Výhody: "The fight was fine. No issues."
Nevýhody: "My biggest disappointment was that no one on the flight was informed that ALL the luggage checked in on the aircraft did not arrive in Budapest. Everyone (about 70-80 passengers) stood for a long while at Budapest Airport for baggage pickup, then went over to talk to Hungarian lost luggage personnel to file their baggage. Why didn't the airline tell us upon check-in, or even announce to the passengers on the aircraft that the bags had not been loaded? This would have saved everyone 10 hours later to try to figure out what happened."
Výhody: "I liked the leg room in economy but the chairs were very uncomfortable for sleeping. The staff was amazing and helpful and overall an enjoyable flight."
Nevýhody: "It was ok flight - not full airplane - good"