Due to lack of communications that we would have to exit and re-enter the London airport, we missed our flight.
Výhody: "The crew was amazing!"
Nevýhody: "I can't think of a thing"
Nevýhody: "Forced to board a bus and sit in an empty terminal. Paid for priority boarding but wasn't called for it. Pretty disorganized. Good flight but gate crew needs work."
Výhody: "Seats were better than the international leg."
Nevýhody: "Everything. Offer at least a drink - all drinks were a charge. Staff was rude. Also they lost our luggage."
Výhody: "Everything except the food"
Nevýhody: "The food."
Nevýhody: "They lost all my luggage"
Výhody: "Comfort. Ease of travel."
Nevýhody: "Inflight shopping range"
Nevýhody: "Aer lingus uses double prong headphones which dates the whole experience earphones are uncomfortable and volume is bad. You have to pay for booze in economy for international flight, seats aren’t that comfortable but the selection of movies and tv is good. I will probably look elsewhere next time"
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Výhody: "All good, excellent crew."
Nevýhody: "After awhile Seats were a little uncomfortable."
Výhody: "fantastic customer service"
Nevýhody: "wouldve loved to have been left breakfast while i slept"
Nevýhody: "not even free water."
Výhody: "very friendly staff great flight with nice tech made trip fly by"
Výhody: "The service. Excellent"
Nevýhody: "Pay for the food. LOL."
Výhody: "Average flight to get you where you want to go. air hostess was helpful."
Nevýhody: "Forgot my luggage in Toronto. This is the second time with aer Lingus in the past 8 month. Had to pay for my seat and baggage on top of ticket price, was unaware."
Výhody: "Almost everything"
Nevýhody: "The confort of thé seats. Way too tight for a 6 hour flight."
Nevýhody: "Poor customer service"
Nevýhody: "Airplane was late 90 mins"
Výhody: "Airline was a little behind schedule but they made up for it enroute. Staff was courteous and professional. A good airline by all count!"
Výhody: "Everyrhing as wxpected for a small plane"
Výhody: "Great selection of entertainment."
Nevýhody: "No complimentary free alcoholic drink with your meal on the Aer Lingus Flight."
Nevýhody: "I was fine with a 5 hour delay I was fine with my bags not being on the same flight as me I am not fine with finally receiving my bags 24 hours later soaking wet. Everything it dripping. I still have nothing to change into now and there was no compensation offered whatsoever. Never flying with this airline again."
Výhody: "More comfortable than overseas flight"
Nevýhody: "No snacks available without cost or drinks"
Nevýhody: "Missed the flight."
Výhody: "Aer lingus took good care of us, and put us up at a hotel."
Nevýhody: "Could not get a replacement flight and had to book with another airline and different route. Hoping the refund process will go smoothly."
Nevýhody: "Being charged $100 each way for checked baggage, no where on my itenerary did it mention that"
Výhody: "I flew overnight from Toronto, Canada to Dublin and had a relatively pleasant experience. The food and drink trolleys came by quite quickly and frequently, and the food exceeded my expectations. The crew was friendly, for the most part. Boarding certainly could've been smoother... But overall, I'd fly Aer Lingus again for an overseas trip."
Výhody: "Great seats plenty of leg room"
Nevýhody: "The food... Yikes"
Výhody: "Quick boarding. Friendly flight attendants."
Výhody: "The employees were friendly."
Nevýhody: "I was surprised You had to pay for a cup of coffee."
Nevýhody: "they charged me 100 dollars to check a bag - nothing at all about this during my purchase. i am so mad at these guys."
Nevýhody: "Screen inop boarding terrible"
Výhody: "Excellent service and courteous staff"
Nevýhody: "I didn't like they charge for all drinks including water on a 2hour flight"
Výhody: "The cabin crew was friendly"
Nevýhody: "The entertainment selections are extremely limited and poor. Food is mediocre and not even comparable to other international Airlines business class standards"
Výhody: "the timeliness of the airline in leaving and arriving at the ports, providing meals for the passengers,"
Nevýhody: "breakfast was not given to some of us as the air hostesses said that they ran out of food"
Výhody: "Fast and efficient crew"
Nevýhody: "A going-through-the-paces flight and incredibly expensive beer and wine."
Nevýhody: "90 minutes stranded on the tarmac with no explanation. Not the way you start a trip. While the fact of being stranded was out of the control of Aer Lingus, communication was not."
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "Friendly crew"
Nevýhody: "(1) boarding chaotic, misinformation (2) cold cabin, no blanket (3) entertainment system very slow, map not working (4) Overpriced wine and beer on transatlantic segment while competitors serve those free of charge"
Výhody: "Loaded plane back to front. Organized."
Nevýhody: "Hard seats."
Výhody: "Friendly staff"
Nevýhody: "Lost our luggage for a few hours after we landed"
Výhody: "I missed the flight, and was put on a scheduled one for the next day. Also, I love the fact that I can do customs before arriving stateside."
Nevýhody: "The air conditioning on board was FREEZING. It took three tries to get a blanket."
Nevýhody: "Flight was late departing and late arriving."
Výhody: "The effort made by the flight crew to find someone who was willing to switch their emergency exit seat with my cramped seat."
Nevýhody: "Seating was really a disgrace. Being 6'3" made it unbearable. Seats are way too narrow and leg room non existent. Especially if the person in front of you reclined their seat."
Výhody: "Flight was nice and was told when there would be turbulence"
Nevýhody: "Boarded/left 20 minutes late"
Výhody: "Nothing. I flew with West Jet. Their review shall be posted on their forum"
Nevýhody: "The abrupt cancellation"
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Nevýhody: "We were surprised at check-in by a baggage charge for our 1st checked bag for each passenger. (We were led to believe that the 1st checked bag had no charge for each passenger before arriving at the airport.)"
Výhody: "From the moment I arrived I felt very taken care of. Plenty of seating in lounge, with many of them facing runway. People were friendly and accommodating. Food was average. On aircraft, the staff was outstanding."
Výhody: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Nevýhody: "Food was almost cold.... I was in the back section of the planet...."
Výhody: "The crew was great, but my seat wasn’t that comfortable."
Nevýhody: "I would probably like them to be on time because I almost missed my connecting flight"
Výhody: "Crew was very welcoming and helpful"
Nevýhody: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Výhody: "Informative to the very minimum."
Nevýhody: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Výhody: "Everything went good."
Nevýhody: "Movie or general didn't provide closed caption or subtitle for an English language."
Výhody: "Seat on aisle"
Nevýhody: "Not being late for my second flight"
Výhody: "I am fine with everything"
Nevýhody: "Yes, I agrèe it could be"
Výhody: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Nevýhody: "everything . first they have to learn English"
Výhody: "Pilots did a very good job"
Nevýhody: "The flight was canceled without notice."
Výhody: "I liked that all flights were on time"
Nevýhody: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Nevýhody: "Gate closed when I got there....late because first flight delayed. Poor , slow security check-in. Inadequate staff and number of lines"
Výhody: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Nevýhody: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Nevýhody: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Výhody: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Nevýhody: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Nevýhody: "Having to arrive 6 hours later than scheduled"
Výhody: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Výhody: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Nevýhody: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Nevýhody: "Crew was having dificulty communicating in English."
Nevýhody: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Výhody: "Comfortable, civilized"
Výhody: "Left on time. Pleasant crew. Good snack. Smooth flight and landing."
Výhody: "Comfortable seats. Professional pilots. Variety of movies."
Nevýhody: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Výhody: "The food and entertainment"
Nevýhody: "I did not like the terrible services!"
Nevýhody: "They delayed the departure"
Výhody: "fast crew service"
Výhody: "Lots of movies, food was great and staff was friendly."
Nevýhody: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Nevýhody: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Výhody: "Actual flight was good & glad to get snacks & drinks at no extra cost"
Nevýhody: "frazzled getting through all the controls & gate distance in such a short connection time"
Výhody: "The entire check in process was smoothe and welcoming"
Výhody: "The transatlantic plane was great."
Nevýhody: "No alcohol 2/2 flights delayed"
Výhody: "Seats were comfortable and the food wasn't terrible"
Nevýhody: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Nevýhody: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Výhody: "I like that I flew on a relatively modern plane."
Nevýhody: "The flight was delayed for 2 hours."
Nevýhody: "I had to pay 70 Euros for luggage one way, while there was no information that my ticket does not include luggage. Actually, economic tickets (as mine) should have allowed for trips in Europe a checked in luggage according to the company website. I do not find any information regarding how I can pay for my luggage in advance, and not at the airport."
Výhody: "I like everything food and the chaires very comfortable thanks"
Nevýhody: "Nothing to complain Everithing is excellent easy flight Thankyou"
Výhody: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Nevýhody: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Nevýhody: "Seats aren't comfortable"
Výhody: "I liked every thing the crew was exelent"
Nevýhody: "Dislike to crowded"
Výhody: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Nevýhody: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Výhody: "Got there on time"
Nevýhody: "The flight managed to take off with no one's luggage on board"
Výhody: "Nice crew, arrival on time, quick delivery of baggage"
Nevýhody: "No in-flight entertainment- could be just provided through wifi"
Výhody: "The flight left from Toronto late. I missed my flight in Warsaw. Had to stay there for a day. Was late for a meeting."
Nevýhody: "The flight was delayed. I came to Minsk 1 day late."