It was good, better than most
Check the experiencing staff for gov staff may be more better...???
The staff uniform was clean and they were so friendly.
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Nevýhody: "None all good"
Výhody: "The crew was the best!"
Nevýhody: "I wish food would improve in general on planes"
Výhody: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Výhody: "Excellent crew. Very good food. Comfortable seats."
Nevýhody: "The Nairobi airport experience could use a bit of help. there's no a/c and even late at night, it was uncomfortably hot everywhere. Once I'd checked in to the gate I was trapped and couldn't easily leave to get water or go to the restroom, which was increasingly annoying as my flight was delayed. Pretty sure all of this is beyond Qatar Airways' ability to control."
Výhody: "Another confirmation of excellent QA service."
Nevýhody: "As such everything was fine."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "Crew was excellent. Really helpful people."
Nevýhody: "Seats are so tight and close to each other."
Výhody: "Very courteous, friendly, professional flight crew and gate crew."
Nevýhody: "Nothing to mention...very pleased"
Výhody: "The crew was good. Good movie selection."
Nevýhody: "The food. The vegetarian meals were both noodles. And the meals were not very healthy. Too high calorie. I couldn’t figure out how to customize my meals On the Qatar app"
Výhody: "Crew was not this great on my Flight from Doha to IAD. My pre ordered food was not given on time and they missed it. I was given cold food. The flight attendant ignored to offer Drinks and they didn't give the Custom Forms too. I have to ask everything and THE overall service was awful"
Nevýhody: "Flight attendants should care the passengers and provide the best service. Otherwise there is no use paying expensive flight tickets and travelling on Qatar"
Výhody: "The hospitable from the crew, the food was great, but i miss my separate connection flight, eventhough i was on time to board, they boarding desk told me my bag is behind, so they could not let me fly. I bought another ticket for my connection flight."
Nevýhody: "Becouse of flight delays, travelers have to make sure they booked their ticket having enough time to thier connection ."
Výhody: "Plenty of room to move around"
Výhody: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Nevýhody: "No complaints so far so good"
Výhody: "The crew was very sweet and very helpful, especially to kids who were constantly thirsty or hungry."
Nevýhody: "We were supposed to take the flight 8 hours earlier. I’m not sure flight with such short connections should be sold at all - with the previous flight being late 20 minutes, we were met at arrival gate by Qatar airlines employee that told us our connecting flight left without us. They helped us with everything onward- getting new boarding passses, hotel and meal vouchers, but all of this should not have been needed if such short connections were not sold."
Výhody: "The food and service."
Výhody: "Crew were very helpful and courteous"
Výhody: "Flight crew was very helpful. I didn't have any special requests, but I noticed them being extremely helpful to other passengers. Much better than US based airlines, as most others are."
Nevýhody: "Extra security going to USA is a nuisance. Food was ok, not as good as previous trips. Lamb was only selection left when they got to my seat. Not my favorite also very fatty."
Nevýhody: "I was unable to get my food preference on line days before my trip. It kept telling me to try again. Fortunately the staff was very helpful when I got on board and were able to accommodate me. I hope not to have that same problem on my return flights"
Výhody: "I flew Qatar from Doha to NYC and the meal quality and options were excellent. I also enjoyed the amount of new Hollywood movie releases and music options."
Výhody: "Food crew and entertainment were all good thanks"
Nevýhody: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Výhody: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Nevýhody: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."
Výhody: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Výhody: "On our flight from Atlanta, we loved the service and great recommendations from the flight attendant, Carmen, who made great suggestions for our Malaysia trip."
Nevýhody: "The seats were very tight and the food was okay, but the staff was great."
Nevýhody: "Boarding at JFK very disorganized. Poor system. No vetting of wheel chair users many fakers."
Výhody: "All around great airline. Comfortable for super long flights and completely accommodating."
Výhody: "Qatar airlines had the nicest planes I have ever been on, not to mention the most beautiful and clean airport."
Výhody: "Flight was good n easy"
Výhody: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Nevýhody: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Výhody: "The older style seats are actually more comfortable for taller and larger people."
Nevýhody: "The previous Qatar flight took 1.5 hours longer than originally stated and we had to rush to the connection without visiting the lounge. We missed out on the lounge on the flight down as well due to timing."
Nevýhody: "We could not watch anything as my wife and my screen did not work."
Výhody: "The entertainment options."
Nevýhody: "I didn't have any complaints. I thought everything went very well."
Výhody: "The seats recline far enough tonsleep good Good movie selection Good tv selection although more episodes would be nice"
Výhody: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Nevýhody: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Výhody: "I travel a lot and the employees were the best I have seen in over 20 years. I had special needs and they were very attentive."
Nevýhody: "Because of poor connection, arrived for flight 15 min. before departure. Gate agent wouldn't allow us to board and wouldn't help us rebook. Offered no help."
Výhody: "The flight attendants were very nice and friendly. Qatar airlines also provided tons of food. Lastly the tv/games was a good source of entertainment."
Nevýhody: "This flight was an older carrier and although it had a USB outlet to charge your devices it didn't work."
Nevýhody: "The delay from Bahrain to Doha. We delayed around 30 min. On the plane before take off."
We booked Hindu meals for all passengers but it was not saved for one passenger. The website has some issues.
Nevýhody: "Very less leg room"
Nevýhody: "Broke my luggage"
Výhody: "All ok"
Nevýhody: "Half an hour delay"
Výhody: "Fast boarding, on time, movies."
Nevýhody: "Softer seats. Better food. Seat parents with their screaming babies and children in the back of the plabe!!!"
Nevýhody: "To be cabin in business class"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Nevýhody: "You don’t need to have seats next to lavatory. The area was stinking even before the plane took off."
Nevýhody: "Not taking the blankets and headphones away 30-40 minutes before the flight landed"
Výhody: "Was ok"
Nevýhody: "Water bottle to all the passengers."
Výhody: "Food Staff Service Aircraft"
Výhody: "The entertainment selection."
Nevýhody: "The watermelon in the salad was almost spoiled."
Výhody: "Good overall service."
Výhody: "The flight was very comfortable"
Nevýhody: "Operating remote control wasn’t working well ! It was frustrating !!"
Výhody: "In flight attention and comfort"
Nevýhody: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
Nevýhody: "Flight delayed for more than hour and half the is no internet connection during the flight."
Výhody: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Nevýhody: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Výhody: "Dinner was good, breakfast a bit ordinary"
Nevýhody: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Výhody: "Sharon, one of the crew member was warm, offered help to take care of my 6 month daughter Incase I needed it. It was comforting to know. Small kids gift are appreciated."
Nevýhody: "The business class section was very run down, old and dirty looking."
Výhody: "I was upgraded to an exit row when the staff saw how tall ineas"
Nevýhody: "Entertainment system control broken"
Nevýhody: "Food. And also seats. We r silver class and should have been assigned better seats."
Výhody: "Helpful staff"
Nevýhody: "All power sockets iny row did not work so I asked the crew to plug my phone to charge in business class. My TV screen was loose and my seat was broken and kept reclining in its own. The seat next to me had a broken tray that was falling apart. Overall very disappointed with the quality of the plane with such expensive flights."
Nevýhody: "Boarding was chaotic"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Nevýhody: "Always spicy food"
Výhody: "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
Výhody: "Legroom and how attentive and pleasant the fight crew was."
Nevýhody: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
Výhody: "The flight attendants were fine—not outstanding, but fine. But the representatives, both on the phone and behind the desk, are excellent—willing to go the extra mile to help out their customers."
Nevýhody: "The seats in economy and the flight, in general, are on par with the average airline—nothing special. Also, unless you're into Bollywood movies, the entertainment selection is sparse compared to other international flights. And the touch screen is in need of re-calibration."
Výhody: "Little better. Too bad this wasn't my seat for the longer flight. Quick flight."
Výhody: "Excellent flight. Excellent service. Great food and on flight entertainment."
Výhody: "It's was my favorite traveling"
Výhody: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Nevýhody: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."
Výhody: "Easy boarding, great service"
Nevýhody: "I couldn't pick my own seat"
Nevýhody: "We couldn't take a flight for many reasons my wife she's pregnant and not allow to take a flight ,Your company didn't help us for changing our flight this moment so we lost our flight ,our trip,our money Thank you KAYAK"
Výhody: "Seamless flight with usual high standrd of on-board service and food"
Nevýhody: "Transfer distance from in-bound London flight to new terminal and very long walk to gate was a surprise and could catch some prople out due to the time it took (and I'm fit and enjoyed the walk)"
Výhody: "My first time on Emirates and it was great. Lots of room and amenities even in economy. Food was surprisingly good."
Výhody: "The crew was very helpfully and nice"
Nevýhody: "Other passengers and there dramas"
Nevýhody: "The boarding was chaotic. The public address at the gate was not clear and everyone seemed to line up randomly."
Výhody: "First class on Emirates is a perfect flying experience!"
Výhody: "Service was too notch. Economy Class was a bit tight for such a long flight. Still a great experience. Thank you."
Výhody: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
Výhody: "Crew and service were great. Food was very good."
Nevýhody: "Seats in economy are tight. Headphone jack is two pronged and no adapter so you are forced to use their cheesy headphones. Bring your own adapter."
Nevýhody: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Výhody: "Very few passengers on the plane allowing to use more space than normal"
Nevýhody: "Shaking air over India for multiple hours which wasn't too pleasant but not the fault of the airline"
Nevýhody: "Inflight Entertainment System completely dead. Was offered a piece of chocolate from biz class. Haha."
More separation/ privacy between the two seats as I was travelling alone ; separate compartment maybe as I was travelling business .
Extremely slow boarding caused the flight to be late 40 minutes. Missing the connecting flight
When I have checked in in Chicago, they gave me both boarding pass from Chicago to Istanbul and from Istanbul to Kuwait.When I arrived to Istanbul , I have waited in business lounge until next boarding to Kuwait.One hour before taking off , Turkish crew told you can’t get in the airplane because I haven’t CPR test .I told them that no one from your side told me to get this test. Thus, they have cancelled my trip , I was obliged to buy new expensive ticket after doing CPR test in the airport.
Výhody: "Crew was not very frindly and the Turkish airlines staff at Istanbul are not at all friendly and so rude. I will never recommend Turkish airlines to anyone."
Výhody: "Food and entertainment was great."
Výhody: "Crew and flight where amazing. Thank you"
Výhody: "Liked that in this day's of cost cutting by most airlines, Turkish decided to win customers with Quality! Premium liquid soap, cologne and moisturizer in the lavatories, fresh seafood in ordered special meals, friendly service and good entertainment. Thank you! Didn't expect..."
Nevýhody: "No space to sit, or sleep. I arrived in the US with a terrible pain all over my body."
Výhody: "Organized overall"
Nevýhody: "Cabin way too cold"
Výhody: "Boarding was on time. but food was very bad."
Nevýhody: "I reserved my seats for all my destinations . And paid for that in advance. TURKISH airline refuse to give me the same seats and they said this not exceptable for them . I was very mad ."
Výhody: "MOST OF THE MEALS ARE VERY GOOD EXCEPT PASTA DISHES."
Nevýhody: "PASTA DISHES ...MAIN AND SNACK ARE TRULY BOTTOM OF THE BARREL. TASTELESS JUNK. WHY NOT FIND SOME OTHER DISHES IF YOU CANNOT MAKE PASTA EDIBLE"
Nevýhody: "The food service movies the crew"
Výhody: "The ground and flight crews were outstanding. Boarding was easy in Houston. I got to see the flight crew handle a medical emergency and saw that they were well prepared, efficient, and concerned. The food and entertainment were fine. I felt like the seat space was better than on British which I often use. I had an empty seat next to me however. I was impressed that the flight crew moved a taller gentleman to a premium (exit) seat to accommodate his extra tall stature. He didn't ask, but they wanted him to be comfortable."
Nevýhody: "The airport in Istanbul is pretty manageable. They changed the gate on us twice for the connection, which meant a bit of walking. But the crowd was pretty manageable compared to LHR."
Výhody: "Timeliness of flights. 3 of 4 planes modern and well appointed! VERY good food."
Nevýhody: "Good plane. Comfortable seats and entertainment system."
Výhody: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Nevýhody: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The friendly crew provided slippers, sleep mask, mini tooth brushes & paste, socks & lip balm for each passenger which was very nice. The food was really decent for airplane food & they provided free alcohol beer or wine with both of the 2 meals. Each seat had a usb spot to charge your phone & a nice screen for watching movies & tv shows. Wish there were more movie & tv show options, only suggestion."
Výhody: "Film selection, boarding process, amenities bag"
Nevýhody: "Dessert very boring. Legspace seemed smaller than last experience on TK"
Výhody: "Comfort, food, staff, everything"
Výhody: "Very comfortable flight overall and good lie flat seats. All but one flight attendant were nice and helpful."
Nevýhody: "There was one female crew member who was a bit rude and unpleasant. Not once did she even smile when interacting with us. The rest of them were very nice. Would have liked more variety in entertainment and food/drinks."
Výhody: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Nevýhody: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Výhody: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Nevýhody: "My luggage was ruined due to poor handling."
Výhody: "The tv because I got to watch a couple of movies"
Nevýhody: "The crew did not know what they were doing. My grandmother needed a wheel chair and the lady who took her did not allow any of us to stay with her , mind you my grandmother can't speak English. The lady also told us that she didn't need the passport or her boarding pass ??? Because of that my grandmother almost got lost , we had to wait for her for an eternity. She got very scared and very upset for what you guys did . She is an old lady and it was one of her worst experiences of her life"
Nevýhody: "Two hours delayed, missed my connection flight. Very poor if any communication from crew to passengers. Although I had a business ticket, I was provided with no service for two hours from boarding to take off. Not even a glass of water. Thank you Turkish Airlines."
Výhody: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Nevýhody: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."
Výhody: "I enjoyed the food. And most staff were friendly."
Výhody: "Food and entertainment were good. Crew was pleasant and attentive. Flying in business class with them is always nice. There was a lof of leg room and nice seats that go almost fully reclining."
Nevýhody: "Where to start from? Got off the plane from the flight from Barcelona to Istanbul, to connect to New York and first thing this woman insists that me and my friend should go to exit and baggage claim instead of international transfers. My friend had to get a visa at check out and all the trouble of trying to get back into the gate simply because of a STUPID AIRPORT STAFF who doesn't know what they are doing. I have had trouble before with airport staff who doesn't know what they are doing or give wrong directions. That is why will avoid flying with them to Europe."
Výhody: "Good, entairtenment, service"
Nevýhody: "These was a delay on my first flight, and i almost lost my connecting flight. The had us running like crazy on instabul airport, and the employee didnt even know which gate we were supposed to go. This is the second time i had the same issue with turkish. The seats were very narrow and it was impossible to fit on there. Very uncomfortable"
Výhody: "A lot of food and drink, toothbrush, slippers, etc."
Nevýhody: "The first leg of my trip had a tiny, cramped airplane for 10 a plus hour flight."
Výhody: "Overall great airline"
Nevýhody: "They no longer serve Turkish Delight which was a wonderful Turkish touch. Very disappointed. Also fresh orange juice. These small differences make it a lot of unique experience. Also the crew this trip were MIA on a 12 hr trip."
Výhody: "they are good thank you very mush"
Nevýhody: "The service is slow and bad. Very unaccomodating from the first person at the airline desk at the airport tonthe hosts on the plain."
Výhody: "I have flown with all big airlines including Lufthansa, BA, Delta, American and others. This flight was by far the best experience I had. They have lovely serving crew so no one actually hesitates to ask or want something. They have helped me and my two toddlers along with 3 other similar families of an incredible amount to make sure they are all comfortable. No wonder that received the best airline of europe award for several years in a row...There was only a 20 minutes delay during take-off and we still arrived home a bit early... Very smooth flight, one that I still cant believe I had with my 2 toddlers. Strongly recommended."
Výhody: "Very professional. Spacious seats."
Nevýhody: "Wait at Ataturk airport on passport control."
Výhody: "The service/ time schedule was correct/ the cleanliness/ the cabin crew were perfect"
Nevýhody: "Nothing is bad as every detail from the flight was awesome"
Nevýhody: "We travel very frequently and each time the food same (meatballs) And the air conditining is terrible."
Výhody: "EverThing was excelentní bit doménových s feet smetl hořické"
Výhody: "Very professional and forthcoming crew, nice food, good choice of entertainment."
Nevýhody: "A bit older plane with very weak (invisible in light) entertainment system monitors, yet clean and well maintained."
Výhody: "good food, nice attendants, comfortable seats, good pillows"
Nevýhody: "no wifi"
Výhody: "Excellent service."
Nevýhody: "Istanbul airport takes some getting used to."
Výhody: "easiness of turkish airlines"
Výhody: "Food! A real dinner on a 2.5 hour flight! Turkish delight treat for all after boarding."
Nevýhody: "No in-fligh entertainment."
Výhody: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Nevýhody: "Entertainment on board was poor. No power outlets."
Výhody: "One of the best airlines I've ever flown. Would definitely recommend."
Nevýhody: "Didn't like my 11 year old have to sit 15 hrs with some stranger Turkish airline very nad with outing family together even you reserve in advance still they mess your sits and I seen so many family was making same complaints of family are with same last name don't take rocket science to keep them together and also veryyyyyyyyyy boarding no one in line it's like fish market"
We had to take a bus, and walk on the tarmac, it was windy and if we had paper or passports on hand they could fly away. They left us in the hot bus with no AC until the driver went and found the crew members to give us the okay to get on the plane. Once on the plane, the crew were there for No help, our kids wanted to drink water so they said there is cold water in a bottle for sale at 3 euros but as we asked for regular water with ice, they gave us warm water and said they had no ice. what a heck? the official Austrian airline company that was giving water with no ice? my kids wanted the regular pretzels given away in aircraft fares we have been in, and Austrian airlines did not have anything free, everything was for sale. With that experience, we will NEVER take Austrian airlines ever in our lives and will tell everyone we know about this disappointing experience. Even the cheapest companies like EasyJet had better services.
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Výhody: "Staff and the service"
Nevýhody: "Dinner was so bad"
Výhody: "None of them above I'm not happy at all"
Výhody: "Lost my luggage"
Nevýhody: "Not loosing my suitcase!"
Nevýhody: "30min late arrival. Still was ok."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Výhody: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Nevýhody: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
Výhody: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Nevýhody: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Výhody: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Nevýhody: "I didn't like that I paid for a ticket months ago and checked in my bags and then was told that there's no room the plain is full"
Výhody: "Not much!"
Nevýhody: "No one available nor willing to help with checking process. Told to just try the checking machines."
Výhody: "Timing flight people working very nice and hospitality"
Výhody: "Very friendly service efficient and helpful ready to satisfy unwarranted requests"
Nevýhody: "The check in was very efficient and fast , access to the cabin is well managed Service attendants are smiling always and like to share a bit of fun with the travelers ."
Výhody: "Short flight and got a snack"
Nevýhody: "Boarding was a hassle"
Výhody: "A bit more leg and knee room."
Nevýhody: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Výhody: "The service was superb!"
Nevýhody: "The flight was too short."
Výhody: "I watched three good movies during the flight to London. I enjoyed them."
Nevýhody: "Nothing particular."
Nevýhody: "No food terrible idea to serve orange, oll dos nasty hands Stick to a site"
Nevýhody: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Make sure your carry on luggage is less then 8 kg. Or you would have to check it at your own cost. The food is OK but the portion is very small. If you want a window or isle seat, it would’ve cost you 30 euro to reserve it. The crew is very nice. I guess because the air fare is very cheap, they need to do everything to make the extra cash."
Výhody: "Left on time - arrived early"
Nevýhody: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."
Výhody: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Nevýhody: "Nothing to dislike"
Výhody: "The venue was overall ok"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Výhody: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Nevýhody: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Výhody: "Nice staff. efficient."
Výhody: "surprisingly tasty meal, smooth and on time flight"
Nevýhody: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Everything was fine - short flight"
Výhody: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Výhody: "The food was excellent and the business class layout was perfect."
Nevýhody: "On the arrival at Toronto, there was no one at the gate to roll out the gangway bridge. So we waited on the plane 10 minutes. We were flying on to LAX on Air Canada. It took 1 3/4 hours for our luggage to clear the US Customs pre check. Unsatisfactory."
Výhody: "The Crew was perfekt The Wheelchaire Service was also perfekt Food tasted good"
Nevýhody: "The only trouble was 1:15 h delay ,but this depended on the weathersituation how I believe!"
Výhody: "Staff are pleasant and competent."
Výhody: "The flight attendants were very friendly and spoke English well. Loved the food and the service"
Výhody: "Made everything easy, stayed on time, clean."
Výhody: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Výhody: "Plane was on time, boarding was fast and easy, great crew"
Nevýhody: "Food was terrible"
Výhody: "The service on board was fantastic. The flight was very smooth."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "The company that not give us what lthay have to after we lost our tour at Berlin"
Nevýhody: "Toilet was not cleaned regularly"
Výhody: "seats are comfortable, boarding was fast"
Nevýhody: "no choice of food, no entertainment"
Výhody: "It was cheap and easy to book"
Nevýhody: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."
The new Zirrus seats on A350 are comfortable in both sit up and lie down positions. And the one in between. Funny thing, they kinda click back and forth
At least a sandwich for passengers would be nice. Crew was fantastic. Take of on time, landing even better. We had a wonderful flight.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Nice amount of leg room compared to others .
IM STILL WAITING FOR MY REIMBERSTMENT OF MONEY FOR TICKETS
Vegan food for my daughter was great ! Finnair and the country of Finland are vegan friendly!!! Way to go! Thank you
Way too small plane to handle hand luggage from full flight.
Nevýhody: "Boarding process could have been smoother"
Výhody: "reasonable leg room comfortable seat"
Nevýhody: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Výhody: "I got an extra blanket."
Nevýhody: "We waited on the runaway for 3 hours without any service, not a sip of water. When I finally arrived in Helsinki, I missed my connection to Riga and was rescheduled for a flight 6 hours later even though there were two flights leaving before then. Also I requested vegetarian meal online, but was not served vegetarian. They did not have any extras."
Výhody: "Crew was nice and helpful"
Výhody: "The choice of entertainment is huge"
Nevýhody: "The fisical conditions are terrible. Seats so narrow and rows are so close, that you practically pooched into your neighbors, those that behind don't let you to recline your seat as then your seat is in their face. It looks like American Airlines hopes to exchange your reality with virtuality, but our bodies that we are for some reason taking with us on that itinerary - suffer."
Výhody: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Nevýhody: "No complaints."
Nevýhody: "The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair."
Nevýhody: "Sat on tarmac for 2 hrs, told we would get a snack then they changed their minds"
Výhody: "it was just okay. nothing spectacular."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Nevýhody: "Seats. Very uncomfortable"
Výhody: "Friendliness of staff"
Výhody: "Great service, staff and punctuality"
Nevýhody: "The food was soggy and overheated"
Nevýhody: "Economy seat with Centre seat left empty"
Nevýhody: "They can't even tell me where the bag is supposed to be."
Výhody: "My flight was very pleasant and comfortable. It was one of the few times I was actually able to fall asleep on a plane. I also like that this is the first airline that served me blueberry juice which I thought was good."
Nevýhody: "My only dislike was that we left 45 minutes late. Maybe it was not a good situation for some passengers who had to connect immediately, but I still made it in time for my connecting flight."
Výhody: "Friendly crew, modern and clean plane."
Nevýhody: "After we landed the crew diacovet d that we had parked too far from the gate and needed to move the plane. Several passengers were anxious to deplane to connect to another flight and refused to sit down which caused further delays. The crew could have been more stern about passenger conduct as to make the process more efficient."
Výhody: "Crew service is excellent"
Nevýhody: "Sitting in the cramped economy seats was a 9 hour torture"
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Výhody: "Staff was nice, seats were comfortable unlike other flights I have been on the past two weeks."
Nevýhody: "I think the pilot made a wrong turn and made erratic movements of the plane close to the end of the flight. Not sure what happened but it was a little scary."
Výhody: "My luggage was found and collected and transfered for me by Phillipines Airlines staff at Hong Kong airport."
Výhody: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Výhody: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Crew and entertainment great."
Nevýhody: "Big 3.5hrs delay. Missed my connection."
Výhody: "Great service, great food, and comfortable seats."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Nevýhody: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Nevýhody: "Problem with baggage"
Nevýhody: "Plane had to be switched, but the process was disorganized and frustrating. Had to miss my connection as a result"
Výhody: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Nevýhody: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Nevýhody: "The movies did not play on my screen. I tried to use the screen on the seat next to me and the movies quit in the middle. It was very annoying."
Výhody: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Nevýhody: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."
Výhody: "I was very pleased with the overall experience on the flight from London to Charlotte. The flight itself was very pleasant, the crew very accommodating, & the food, snacks & beverages very good. The entertainment provided was certainly suitable for my tastes & kept me occupied for the majority of the trip. There was also blackout time provided for sleeping. The seats were a little cramped, but overall I rate my experience as very good."
Výhody: "Personnel were very nice and fight was comfortable"
Nevýhody: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Výhody: "It was a pleasant flight, easy boarding, crew friendly."
Výhody: "My son and I requested gluten free meals when we reserved our tickets. When the meal was being served the crew had NO record of our meals needing to be gluten free. So we had to get one of the meals that was being offered. This was unfortunate and they made no other attempts to rectify the situation. Also, many TV monitors were malfunctioning, including mine which did not have clear sound. It was jumbled and not even clear enough to make out words in a movie or song on the radio channels. Thank you, Emily Snyder"
Výhody: "Crew was (as usual on BA flights) friendly, attentive, and personable."
Nevýhody: "Boarding was a bit chaotic. Everyone was all bunched up and you could not get through when your rows were called. Also, when they "boarded by rows" the called rows 23-50+ all at once so that people were all bunched up in the isles of the plane. It really did not help"
Výhody: "The flight was operated by Iberia. The crew was very good, the flight was on time and it was a comfortable flight. It was not a full flight (either way to or from Madrid) and there was plenty of room to spread out and sleep which was nice. The entertainment system was great with many options from TV to movies to games and music. The food was only fair but included a meal and a large snack. I will definitely take this flight again."
Nevýhody: "nothing to dislike about the experience"
Nevýhody: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"
Výhody: "Brilliant direct flight"
Nevýhody: "The cost could be a lot cheaper"
Výhody: "Excellent flight."