Nevýhody: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Výhody: "Baggage handlers extremely fast"
Nevýhody: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Nevýhody: "Too many flight delays and gate changes"
Výhody: "The crew was light spirited. Took the angst out of the long stressful wait"
Nevýhody: "Punctuality. Flight was 2 hours late"
Výhody: "Lift off and landing was excellent"
Výhody: "Crew was good seat comfortable"
Nevýhody: "Better snacks"
Výhody: "The crew and the boarding were good"
Nevýhody: "No food. Just unhealthy snacks"
Výhody: "Crew was friendly, cabin was clean."
Nevýhody: "No Tvs"
Výhody: "It was fine. They didn't charge me for the exit row, so that was nice"
Nevýhody: "N/a. It was fine"
Výhody: "Great movies."
Nevýhody: "Seats won’t stay reclined."
Nevýhody: "Slight delay of flight"
Nevýhody: "1. Board the plane from back to front! It is ridiculous the way it is currently done. 2. Get people to announce boarding who speak CLEAR English. 3. Further limit carry-on luggage."
Výhody: "I like how friendly the crew was"
Nevýhody: "Our flight was delayed by an hour and we had a connecting flight IN ATL that we had to get to in :30 minutes. By the time we got off the plane we had :15 minutes to get to our connecting flight. We barely made it. They were about to close the door on us. Didnt really appreciate that."
Nevýhody: "Boarding is as usual chaotic"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "Timing of the flight and the luggage step by step notification"
Nevýhody: "Last seat by bathroom smelled of urine"
Nevýhody: "Surrounded by screaming kids, screaming adults and no AC"
Nevýhody: "Never on time"
Výhody: "The quickness of boarding n the crew"
Nevýhody: "the landin n small seats"
Výhody: "Plane was clean and updated"
Nevýhody: "No negative opinions"
Výhody: "Flight was short"
Nevýhody: "Was charged $60 for a bag that was supposed to be free"
Výhody: "On time take off."
Nevýhody: "No comments"
Výhody: "Smooth loading and unloading"
Nevýhody: "Customers don’t listen to the Flight attendant"
Výhody: "Food and nice crew"
Nevýhody: "No tvs and bad WiFi"
Výhody: "Departure was right on time and we actually arrived 15 minutes early."
Nevýhody: "The inflight monitor worked but none of the data (GPS altitude or speed) was working."
Výhody: "The pretzels"
Nevýhody: "Our return flight had no TV screens :-( And no blankets ...was freezing as we got closer to nyc"
Výhody: "crew was professional and seats werre comfortable. flight departed late but arrived on time."
Nevýhody: "nothing to say."
Nevýhody: "That's the flight is clean"
Výhody: "The plane was really cool. Some more advanced technologies than other Airline companies. Crew was good too."
Nevýhody: "Issue happened with my landing. Didn't make it in time to next gate. Delta did everything they could to blame me, insulted me on The phone and definitely provided the worst customer service"
Nevýhody: "Flight was changed. Missed an important event"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "What I USED to like was the no hassle, no problems getting the tickets right through landing on the tarmac."
Nevýhody: "I had a family emergency and because I had used a mileage ticket (as opposed to a paid ticket) I was told that I needed to give them 72 hours notice. I tried to explain that I had no control over the situation. It fell on deaf ears. I was so upset and frustrated that I could barely speak. My miles are now lost as the entire round trip ticket was cancelled and I have no way to regain all those miles that I wasted. It was the first time Delta did not come through for me and I must say, it's left a very bitter taste in my mouth. I couldn't believe that there isn't some provision (there is if I had paid for my ticket) and have lost all those miles that I use to fly Delta. So much for customer service."
Nevýhody: "Nothing special - just ok - tight leg leg room was expected - no entertainment at all - wifi very slow and couldn't load a book for my almost blind father - just ok"
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Friendly staff. Very accommodating."
Nevýhody: "Wifi never works. I wanted to charge my phone, but my outlets weren't working, either (my neighbor had no issues). Kinda sucked considering I was planning on working on my flight to New York. The AC was blasting humid air, so it was extremely uncomfortable."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "i was able to use wifi during the flight which made the time pass by fast."
Nevýhody: "i asked one of the ladies if they had blankets since the plane was freezing she told me no but everyone in first class recived a blanket whether they used it or not. i guess the people in zone 2 and zone 3 dont matter. the seats are the worst! they dont even sit at a 90 degree angle your more like sitting forward."
Nevýhody: "Delta didnt wrap car seat in plastic while it was raining so it was soaked"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Crew was fantastic and I really enjoyed having multiple USB ports to keep my devices charged."
Výhody: "Plenty of give on seat belt, just enough leg room for my 6' frame. No one was seated in the middle seat!"
Výhody: "Flight was smooth and uneventful, comfort plus seat was comfy and sky priority lines were nice perk."
Nevýhody: "No food / no entertainment at all. Not that I cared. Ran out of overhead compartment space fast."
Nevýhody: "I could not print my boarding pass, get it on email, get it at the airport. A waste of their time and mine. And makes no sense. It is some new policy of Delta. Not good"
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Nevýhody: "No in flight entertainment"
Výhody: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Nevýhody: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
It was only an hour flight, but at that, it was still late
The only thing I liked was the team on the airplane were very professional and that I had space in my seat because no one was seating next to me. Everything else was terrible. The food was awful, the entertainment system did not work 90% of the time, I was not able to watch even one movie properly without it stopping and posing all the time. To say that I did not have a good experience in the airport during boarding because it was an organized and a pretty big mess. I will never fly with them again
Nevýhody: "Beef main course overcooked and dry."
Nevýhody: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Výhody: "Seat comfort."
Nevýhody: "Food selection."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Nevýhody: "Missed connection flight in Chicago due to a technical delay in Munich, the tank vehicle had a defect and the ground power in Chicago went out. It is now the 4 th time that we got stranded in Chicago. So Condor, Lufthansa and Chicago are getting on our shitlist......"
Výhody: "Seating, interior and menu"
Nevýhody: "My previous flight was late. Flight attendants didn’t know how to guide me to my next gate as I was late"
Výhody: "Crew very good"
Nevýhody: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Lufthansa is a friendly airline but was unable to help with our problem because I had booked through Kayak."
Nevýhody: "When I presented my passport at the counter to receive my boarding pass, I was told my passport needed to be over 3 months before expiration. It expires January 14, 2019. It is not written on the passport, nor mentioned during booking. I’ve been to Latvia four times previously and never heard this requirement. I cancelled the flight with Lufthansa who said I must call Kayak who gave me another number to call and that number then sent an email that said there was a $350 rebooking fee for each ticket, IF they decided I was eligible for rebooking. Yes, we got a great rate, but looks like wasted $ now. I will book directly with the airline in the future to ensure the ability to rebook."
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "We very much appreciated you the Lufthansa agent helped us after we missed our connecting flight to Toulouse due to German passport control. She was able to get us on a flight to Munich then on to Toulouse. We were able to get to Toulouse 4 hours after originally planned."
Nevýhody: "Though our flight arrived in Frankfurt on time (6am) we missed our connection to Toulouse (7:20am) because of the passport check in Frankfort. There were only two agents and they were working at a snail's pace. It was incredibly frustrating and if this happens often, those flights shouldn't be advertised as connecting."
Výhody: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room.Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Nevýhody: "Monitor in front of me did not work during the whole flight. The seat was really crammed in and not enough leg room."
Výhody: "Good aircraft, great crew"
Nevýhody: "Flight was 3hrs delayed due to late arrival of the aircraft"
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "We liked that no one was sitting behind us."
Nevýhody: "Food wasn’t great"
Výhody: "The crew's hospitality was exceptional in all areas. Best flight ever."
Nevýhody: "They were helpful, kind, and courteous and above all, friendly."
Nevýhody: "Will newer agan fly business with Lufthansa!! It's not business at all just regular econom seats with short leg room and casual service. They should be sorry for that kind of business!!"
Výhody: "priority boarding, entertainment"
Nevýhody: "aisle bulkhead seat: curtai separating business class from economy was hanging over my legs."
Výhody: "Flight was late landing then delayed on the ground at EWR"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Nevýhody: "Needed entertainment"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Nevýhody: "The boarding gate was changed three times. I fell asleep at one of the gates. Luckily I woke up and realized the second change in time to still make it there."
Nevýhody: "The fine print on the flight pass-- didn't notice that my request for flight change did not go through. Am stuck in the airport!"
Výhody: "Good all around German quality"
Výhody: "on time."
Nevýhody: "was too congested"
Nevýhody: "It was my bad luck to be near two children whose parents would not keep them quiet and who played games on their screen for nine hours straight, shrieking the entire time. Nor did any of the stewards help or say boo to the parents."
Výhody: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Nevýhody: "Space felt cramped (small)"
Výhody: "Tea offered instead of coffee - nice touch!"
Výhody: "nothing very special but it was on time."
Nevýhody: "It was ok"
Výhody: "Loved the staff, very nice! The food options were good & I appreciated the veggie options. Desert could be optional since I never eat it. Oh & the beverage cart with all the options is the absolute BEST."
Nevýhody: "No noise barriers. I realize people will bring babies on flights, but after 11 straight hours (seriously, 11!) of screaming babies, the whole plane was tired & on edge."
Výhody: "The staff was quite good and they knew how to treat passengers well."
Nevýhody: "Not really anything to complain about."
Nevýhody: "Boarding was in organizes."
Výhody: "Food, very well organized crew"
Nevýhody: "No leg room, long flight"
Výhody: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Nevýhody: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Nevýhody: "Missed my conection flight I wil not recomend air canada or british airlines for anyone"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Food was better than on my flight from BOS to fra. Service was good."
Nevýhody: "Boarding. They board priority and then everybody which makes boarding hard. Prolongs it on the plane."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Even though flight was delayed the crew helped us to be comfortable .. Food was great and service is commendable. Special thanks to frankfurt crew member to guide and help us to catch our connecting flight"
Nevýhody: "Very less Indian movies .."
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "service was great. can't complain."
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.
Nice,o time,and great foods and services.
The cabin crew was friendly. But boarding takes forever and the flight gad long delays on both inbound and outbound flight
Výhody: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Nevýhody: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Nevýhody: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."
Výhody: "The sear was messy they didn't clean it it was full of pieces of bread."
Nevýhody: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Nevýhody: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Výhody: "Great food and friendly crew."
Nevýhody: "Seatback system was old and not very functional."
Nevýhody: "Seat was super uncomfortable. Could not fit in my legs at all, could not recline it enough. Maybe sufficient for a one hour flight, definitely not on an intercontinental flight."
Výhody: "Friendly attendants, entertainment variety"
Nevýhody: "Comfort, food could have been better."
Nevýhody: "Boarding at CDG was awfully slow"
Výhody: "Air France personnel is always really helpful"
Nevýhody: "Food and comfort in short haul are not the best - but the flight is short..."
Výhody: "Crew was very nice and the food was excellent."
Výhody: "Over all everything was great, except the bags check in"
Výhody: "Service and crew are great"
Výhody: "No extra charge for simple refreshments."
Výhody: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Nevýhody: "Check in process was easy. The flight attendants are all very helpful and kind."
Nevýhody: "Not much legroom."
Výhody: "It was a nice plane and boarding was well organized."
Nevýhody: "I was assigned a middle seat, if not for that I would have given a higher rating."
Výhody: "Everything was fine"
Výhody: "The staff was very nice and friendly"
Nevýhody: "One hour delay without any information on embarking and another hour in the plane before departure"
Nevýhody: "Staff where so unhelpful that I missed my flight and then refused to offer any assistance as to how I could remedy this situation. This cost me over €180 which is a weeks food and stay for me. Don't fly with these guys or with air Croatia."
Výhody: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Nevýhody: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Výhody: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Nevýhody: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Výhody: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
Nevýhody: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
Výhody: "The fresh bread and cheese."
Nevýhody: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
Výhody: "Todo muy bien Volvería a viajar con ellos."
Výhody: "This is what happens when you get roped in by a low price."
Nevýhody: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Výhody: "It es a good flight back"
Nevýhody: "Items missing on duty free purchases"
Výhody: "The crew was good and very good pilot's"
Nevýhody: "No leg room between seats"
Výhody: "It was on time and the crew was good"
Nevýhody: "The food wasnt upto the mark"
Výhody: "Good boarding procedure."
Nevýhody: "Nothing much to add for a short journey."
Výhody: "General air of professionalism is reassuring"
Nevýhody: "Food, crew appear rushed"
Výhody: "Priority boarding"
Nevýhody: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Výhody: "Great crew"
Nevýhody: "Food could be a bit better. White bread is unhealthy."
Výhody: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Nevýhody: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Výhody: "The flight crew and flights itself were great."
Nevýhody: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Výhody: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
Výhody: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Nevýhody: "One bag did not arrive in Toronto, apparently delayed in Paris."
Výhody: "Although plane was full staff moved us through quickly"
Výhody: "The seats were comfortable."
Nevýhody: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Výhody: "Boarding was efficient, the flight was on schedule, crew was nice."
Nevýhody: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Výhody: "Clean plane, efficient crew, food OK. Boarding was organized"
Nevýhody: "No entertainment and no power plug to charge devices."
Výhody: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Výhody: "Boarding, departure and arrival were on time"
Výhody: "They seated my husband and I together. The flight was smooth."
Nevýhody: "I’m always in Group 9"
Nevýhody: "Crew was terrible"
Výhody: "Seat was ok because we paid more or has a “status”"
Nevýhody: "Nothing has changed and nothing will-services is nothing to write home about, with yr little pack of pretzels-i am happy to get safely to my destination and that’s all that matters"
Výhody: "Clean. Rough landing- felt like slamming on the breaks too hard"
Výhody: "this flight was canceled!"
Výhody: "Customer service"
Nevýhody: "The planes having chargers and the WiFi working"
Výhody: "Crew were amazing despite all the delays throughout the day"
Nevýhody: "The weather lol"
Výhody: "Wasn’t horrible."
Nevýhody: "Would have been nice to be on time. Not packed so every single seat was filled. But it was as expected which is the best we can expect."
Nevýhody: "We had a very rough landing into Fort Lauderdale on 3/29/19. Pretty sure we had a new pilot. It felt like she was going too fast and didn't slow the plane down enough as we were descending d threw on the brakes feeling like the plane wasn't going to stop. Very scary! Return flight was much better."
Výhody: "Worst flight of my life"
Nevýhody: "The crew was rude, the entertainment system was broken, there was 0 leg room, and it took hitting the call button 4 times to get water after beverage service (the second time they walked up, turned it off and walked away). I vowed to never fly American again after this flight."
Nevýhody: "In every segment they failed & just continually nickel & dime you."
Nevýhody: "The delayed flight was an issue, this caused me to miss my connecting flight. Punctuality is very important to me and should be to your airline."
Výhody: "Aircraft looks brand new and it had ton of entertainment videos, games, tv etc."
Nevýhody: "Why did you remove T-Mobile!?? It was the best, bring it back"
Výhody: "Because the flight was delayed the captain and crew did everything in their power to get us to Charlotte without any more delay than there already was."
Nevýhody: "Only issue we had is that the flight was delayed, other than it was an okay flight."
Výhody: "The only positive thing is that we got to our destination."
Nevýhody: "Horrible seats, no entertainment, the crew appeared as if it was their first flight."
Nevýhody: "The airline left my luggage behind at dfw"
Výhody: "Boarding is orderly."
Nevýhody: "Why aren’t seniors and parents with little kids allowed extra time to board? You have to pay for WiFi after the first hour? No kosher options for purchase in the food menu, clearly not looking out for all Americans."
Výhody: "Crew was good."
Nevýhody: "Plane needs updated or put out of service. Uncomfortable for international flights. Monitors were few and broken in the main cabin."
Nevýhody: "The spacing between rows, the aisle and size of seats were terrible. I will go back flying British Airways and Lufthansa!!!!!"
Výhody: "The crew was friendly."
Nevýhody: "Far and away the most uncomfortable and worst value-for-money international flight I've experienced. This plane is so old it should be put in a museum. The warm food was terrible and the non-hot food was completely frozen so even if I wanted to eat it, this wouldn't be possible. Individual seat in-flight entertainment screens have been the norm for many years, yet this plane had the community-style in-flight entertainment. Half of the time, the screens weren't working, which just made matters worse. The total lack of legroom and chair ergonomics made getting comfortable nearly impossible. I was literally in pain sitting in these seats. I live in Prague and visit family in the US often. This was my first experience with American Airlines' newer direct flight option from Prague to Philadelphia; based on the extreme discomfort of the inflight features and to top it off it was the highest price I've paid for a flight back home...(total lack of value for the money! )I would go out of my way to make sure I never take this route again."
Nevýhody: "I was so disappointed as soon as I walked into the plane. It was very old plane and very dated. There was no entertainment center. It was a long flight with nothing to do. :( I will never fly with American Airlines to Europe again)"
Výhody: "I like everything ."
Výhody: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
Nevýhody: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
Výhody: "See above"
Nevýhody: "See above"
Nevýhody: "I didn't make the flight because the connector to Philadelphia was delayed. The replacement flight isn't until tonight - 24 hours after I was scheduled to leave."
Výhody: "Leg room in coach"
Nevýhody: "No movie selection"
Výhody: "Smooth flight"
Nevýhody: "Small plane"
Výhody: "Nice plane, lost of overhead space Friendly staff"
Nevýhody: "Was a few minutes late"
Výhody: "upbeat happy crew. Service of drinks was pleasant and helpful."
Nevýhody: "Cramped seat room."
Výhody: "Friendly crew"
Nevýhody: "Couldn't use WiFi to watch Netflix or YouTube so our 2 year old would be entertained"
Výhody: "Flight delayed due to no crew"
Nevýhody: "Got hotel voucher for hotel with no rooms available"
Výhody: "Clean boarding area."
Nevýhody: "American airline agent who checked us in at the curb side asked for the money. Will not use curb side check-in."
Výhody: "Arrived ahead of schedule."
Nevýhody: "Some crew were not very welcoming (smile)."
Nevýhody: "At the beginning it wasn't clear the flight was operated by AA, but it is a failure of the British Airlines broker who sold the tickets. We almost missed the flight"
Nevýhody: "Seats are getting more and more uncomfortable"
Výhody: "The staff was nice and friendly"
Výhody: "Have not travelled AA in a long time due to my disappointed but today's flight changed my opinion. Was impressed with every thing except that 1 cookie and a cup of water. Not a deterrent though"
Nevýhody: "Flight late, typical for American. Usual American Airlines rude staff."
Výhody: "People was nice"
Výhody: "Nice trip...no stress"
Nevýhody: "The seats even in first class were so old the springs were stabbing me in the back. No entertainment system. American Airlines is ALWAYS late. I was delayed 5 hours. Food is horrid. Rating applies to all American flights I've been on."
Výhody: "Everything went very smoothly & I plan to book more trips on Kayak in the future."
Výhody: "Crew was excellent on both legs. Pleasant, accommodating. Good overhead storage space. Free tv was nice although I didn't watch it."
Nevýhody: "Cramped! I'm 5'2" and could barely get my underseat bag in and out. Very late boarding and departure. Don't like the glass of soda and they don't hand you the can but that's just me. And, of course, we boarded very late."
Nevýhody: "No space in the overhead bin for my section because they were filled with bags that were much bigger than carryon size."
Výhody: "On time, good serv in first class."
Stuff was extremely polite helpful and professional
Our luggage didn’t arrive with us and it is a very big problem
Výhody: "Crew were impressive bcos they looked fresh after 11 hours. Seating was very comfortable as whole rows were empty so you could stretch, and no waits for the loos. Entertainment monitors were the updated kind, also a plus, I really enjoyed switching from movies and tv to the flight graphics."
Nevýhody: "The tv news on BBC was 1 week old."
Nevýhody: "No luggage and you had 4 hours! And 20 min late. Not good"
Výhody: "Great comfortable aircraft they use and the best is that it leaves from FLL"
Výhody: "We got to our destination"
Nevýhody: "Everything. Possibly the worst airline in Europe."
Výhody: "The crew was attentive and professional"
Výhody: "Direct flight. That’s it."
Nevýhody: "Boarding - via a bus at LHR T3. Comfort - Cramped “ Club Europe” seat with minimal legroom - same as in economy. Food - disgraceful “tapas” dish of literally one scrap of ham, an equally small piece of cheese and half a scotch egg. Crew - disinterested to the point of surliness. Entertainment - none, this being BA short haul (others can manage it but not BA)"
Výhody: "Short flight, uncrowded Embraer plane, easy check in at City airport and easy arrival at Prague."
Nevýhody: "Late departure due to “late arrival of inbound aircraft” - which seems to be the norm."
Výhody: "The plane got from a to b safely"
Nevýhody: "The food was dreadful. Both the gluten free and regular meals. Tasteless and unimaginative. Very dodgy landing. The time of arrival given by the airline prior to flying did not take into account the fact that the clocks went back. So our pickup was delayed. Not good at 4 am"
Výhody: "Got to Prague safely"
Nevýhody: "Old plane. Tired attendants"
Nevýhody: "finding the gate only 30 minutes before eprture in long walk for 76year old man glass of soda for $3.50"
Nevýhody: "Have to pay for everything even soda and snacks"
Nevýhody: "Never took the flight because BA would not rebook me on a later flight after delays on their side caused me to miss my original flight, even though there were seats available on the later flight. This cost me a lot of time and money, but BA made out like bandits -- selling my original seat, and then selling out the next flight (because the delay!). Nice rip-off."
Výhody: "Good food great service"
Nevýhody: "The guy seated next to me was too big for his seat and he took up about 20% of my seat. Absolutely disgusting. My seat should have cost 20% less because I did not have access to my full space. Crew should be trained to not allow customers who cannot fit into a single seat to only have a ticket for one seat. The crew identifies bags that do not fit, they should do the same thing with people."
Výhody: "Quick flight, good service."
Nevýhody: "No complaints about BA here! Only thing is that there was a group of rowdy young men who were very loud the entire flight, and I'd wished the flight attendants would have asked them to quiet down. But I really don't know if that's appropriate/part of their duties!"
Nevýhody: "No free food even though international flight. Plane delayed on Tarmac. Luggage was left in London and did not make it to Prague until next day."
Nevýhody: "Forced to check carry on bag upon checking into gate despite being among first to arrive and having proper size. Then saw many with larger bags enter after us. There was room in the overhead bins. Frustrated that no reason was provided for mandatory checking of baggage, especially when having alliance priority status."
Výhody: "It was a short flight so we only got drinks"
Nevýhody: "Short flight so par for the course"
Nevýhody: "Missed planned event"
Výhody: "The crew was outstanding."
Výhody: "The flight from SFO to London was excelent. Espessialy crew members who Were very caring and helpfull and really nice. The food was very good, as well as entertainment choices. The flight from London to Madrid was ok. The flight was delayed but the captain kept us updated. We were comfortable waiting on the plane. The were no food (only for purchase) nor entertaiment on board, not actually needed since its a short flight. The crew presense was almost non-existent. They were staying or sitting there but, for example, didnt try to help family with crying little son. Im sure that crew ladies from sfo/madrid flight would do. Overall very pleasant experience."
Výhody: "Plane comfortable, crew helpful and competent, food fine."
Nevýhody: "No Club World lounge in Ft Lauderdale despite BA's advice to arrive three hours early for intl flights. Shocking waiting area - crowded, noisy, shabby."
Výhody: "The flight attendants were very friendly and helpful - much better than my experiences recently on SwissAir and TAP. That made the difference between an acceptable flight experience and a good one. Food and entertainment options were fine - nothing to write home about."
Nevýhody: "My food tray was broken - okay to eat on but hopefully fixed soon."
Výhody: "very comfortable but because it was not a full flight"
Výhody: "BA crew was much better this flight"
Nevýhody: "Crew attitudes"
Výhody: "speediness of boarding"
Nevýhody: "too slow service, it took almost to landing to get offered drinks and sale, crew weren't very efficient."
Výhody: "I made it finally to Prague."
Nevýhody: "British Airways did not have a plane available in timely manner. They were jerking us around with the departure time. They changed the departure time over 6x. The range was zero to 3 hours late. Finally, we departed about 80 minutes late. The blame was on weather but I did not believe them. I looked from the window - weather was fine with slight drizzle and about 3000 ft overcast. Also, the flight to Prague had no food but mostly no drinks no sodas. I'm questioning their business practices when they were asking about 5 pounds for a drink. I will fly with some other airlines next time."
Výhody: "The crew were nice"
Nevýhody: "I paid for a different seat USD 77, they charged the amount on my credit card but I never get the seat! I am trying to cancel the charge on my credit card."
Výhody: "Just perfect ⭐️⭐️⭐️⭐️⭐️"
Nevýhody: "Nothing wrong"
Nevýhody: "got to the check-i counter and didn;t realize my ticket didn't include a checked bag. Was charged 65 pounds.---a bit high in my opinion. The disclosure was not at all prominent. Was surprised and disappointed at the price. Also, was never served water during the overnight flight. Am accustomed to flight attendants coming through the cabin a couple of times with water."
Výhody: "Easy flight"
Nevýhody: "No food or even water was available without paying"
Výhody: "New plane"
Nevýhody: "THEY CHARGE FOR ALL DRINKS APART FROM WATER Tight leg room"
Výhody: "departed and arrived on schedule and my luggage came out quickly."
Nevýhody: "The World Traveller Plus seating is very uncomfortable after about 3 hours. Not enough cushioning in the seat and the foot rest does not elevate high enough to make it useable."
Nevýhody: "Friendly staff, clean plane"
Výhody: "Flight nice, crew pleasant."
Nevýhody: "Now have to pay for water and soda! How low can British Air go. Didn't think they were trying to become Ryan Air!"
Výhody: "The plane was new and the seats were gorgeous!"
Nevýhody: "No snacks were provided."
Výhody: "The seats were smaller than other Business Class and rather inconvenient. No place for the water bottle, foot rest not easily configured, etc."
Nevýhody: "See above"
Výhody: "New plane. Adequate comfortable seating. Relatively punctual."
Nevýhody: "You have to buy even water so it feels like a low cost airline."
Nevýhody: "way too much of bad to be listed. But can say for certainty that I will avoid to book with BA in the near future."
Výhody: "Earlier arrival"
Nevýhody: "Not enough room tor luggage, I did not have any, but many people had too much, they were not able to put it in the available space. People should NOT be allowed to take soo much luggage into the cabin. In Prague it took more than 30 minutes to get our bags!!!!The WORST I EVER EXPERIENCED..."
Nevýhody: "Delayed as usual"
Výhody: "The crew were extremely friendly and helpful."
Nevýhody: "Considering there were a couple of empty seats I don't see why I had to check my bag."
Výhody: "Quick flight."
Nevýhody: "Flight was delayed, plane didn't take off for a long time after boarding."
Výhody: "Flight was delayed because of no AC, but we were put on another plane and the flight was only delayed an hour"
Nevýhody: "Initial boarding. We stood in line for at least 30 - 45 mins to board the plane"
Nevýhody: "Only food options had to be purchased. Not even coffee was offerrrd."
Výhody: "the crew and pilot were particularly nice and informative"
Výhody: "Food) wine, entertainment, spacious, comfy seats (coach). Despite being in tbe middle seat I slept well."
Nevýhody: "Flight attendants are obsessive about rules- they will wake you to put on your seatbelt or bring up your seat 40+ minutes before landing. But very polite."