Nevýhody: "Just because I have bought my ticket on points I was not given a chauffeur driver."
Výhody: "I like overall, food , entertainment, cleanliness and the amazing crew."
Nevýhody: "I would fly again with emirates."
Výhody: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Výhody: "Flight crew were excellent."
Výhody: "Crew was great"
Nevýhody: "Not enough room for baggage"
Výhody: "Loved the service and the movie options."
Nevýhody: "The food was just okay. It was pretty bland."
Výhody: "Comfort and food, good seats but extra cost."
Nevýhody: "Bad value Internet in this day and age."
Výhody: "Great service!"
Výhody: "Dinner portions were too small."
Výhody: "Jumbo jet plane was fantastic."
Nevýhody: "None for now"
Výhody: "Flight timing"
Výhody: "Comfortable seats, nice crew, good entertainment selection"
Nevýhody: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Výhody: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Nevýhody: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Výhody: "Business class setup Bar Staff"
Nevýhody: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Výhody: "Great customer service"
Výhody: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Nevýhody: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Výhody: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Výhody: "Every one was very friendly"
Výhody: "Just a fantastic crew, great airplane the Air Bus much more comfortable than the 777 .."
Výhody: "Friendly crew"
Nevýhody: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Výhody: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Výhody: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Nevýhody: "Food. It’s plane food wasn’t impressed."
Výhody: "The flight was on time!"
Nevýhody: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight."
Výhody: "Wasn't full so there was space to street a bit. Stewardesses were polite and attentive - checking throughout whether drinks were required (on other flights they've disappeared between food services). Good selection of films."
Nevýhody: "Although the good was actually alright in this flight, I don't like the fact that Emirates no longer do a vegetarian meal - I have to have a vegan meal instead, which often means things are just left off (not replaced) that I could actually eat, like cheese and biscuits, or a croissant."
Nevýhody: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Nevýhody: "it was late and it was not informed until we all sat."
Nevýhody: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Výhody: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Výhody: "Very good it's the best. Ik"
Výhody: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Výhody: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Výhody: "Staff excelant.restrooms very clean Food was great.landing on time"
Nevýhody: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Výhody: "Long flight. Not enough overhead space. Crew was great. Food ok. Seats get very uncomfortable on a 15 hour flight"
Výhody: "Entertainment Food Friendly Flight Crews"
Nevýhody: "Had to rush to the next flight in Dubai."
Výhody: "i like the food."
Výhody: "The cabin crew was helpful with stashing my carry-on bag given how full the overhead bins were. Courteous crew and good meal options."
Nevýhody: "Non-functioning overhead light from DBX to SEA."
Nevýhody: "My seat was changed after I had booked and paid for flight."
Výhody: "Affordable price"
Nevýhody: "Unfavourable flight schedule- Midnight arrival.. tired."
Výhody: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Výhody: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
Nevýhody: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"
Výhody: "Everything was Great !!"
Nevýhody: "There was no wheelchair available at Dubai airport."
Nevýhody: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Nevýhody: "Chreck inn staff is not polite to younger student guest. Particularly not to young female guests. I feel the airline is biased."
Nevýhody: "Slow cleanup after food service."
Výhody: "Great leg room in economy, plane A380 very new and modern."
Výhody: "Lovely aircraft loads of space"
Really liked the flight overall; an improvement would be a power socket for non Apple devices
The service from kayak should have been better
Výhody: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Nevýhody: "You should take this issue very seriously"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Nevýhody: "Need spacious aircrafts for such a long flight.."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Výhody: "Good crew and friendly"
Nevýhody: "Food was not good for lunch as if it was spoiled. I knew two others that did not eat I am 6.0 and seats were tight but that is common across all airlines"
Výhody: "Friendly crew. Plane well maintained"
Nevýhody: "Delay, poor boarding"
Výhody: "no clear on when to go"
Nevýhody: "check in delay"
Výhody: "Food was good."
Nevýhody: "Way too hot. It felt like we couldn’t breathe the first 90 minutes of the flight it was so hot. Then we kind of got used to it. Bathrooms were dirty and the whole plane smelled of pee. Awful experience."
Výhody: "Inflight service was good."
Nevýhody: "Seat was a little uncomfy"
Výhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Nevýhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Výhody: "Excellent service, onboard catering and transit facilities."
Nevýhody: "No complaints."
Výhody: "The flight itself was ok."
Nevýhody: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Výhody: "The flight was on time, the food was good. Nice selection for onboard entertainment. The plane was very clean."
Nevýhody: "1. The boarding process at Istanbul airport was horrible. No one could speak or understand english. My father was on a wheelchair and he was the last one to be boarded on the plane! There was so much confusion - some people wanted me to go separately from him, others wanted him to walk down the stairs on his own, etc. etc. There were hardly any announcements for people with special needs. Generally they are allowed to board first as they need more time to settle. I could barely find overhead bin space for his stuff. 2. There were several remote controls broken on the plane. A lot of people had to suffer through a non working entertainment screen. 3. One of the hostess was hardly listening to anything I had to say. She seemed to be in so much of a hurry and had a very bad attitude."
Výhody: "The entertainment, the food, the free wine."
Nevýhody: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Výhody: "The captain was a woman!!!! So good to see that! And the whole crew was female, they all did a fantastic job."
Nevýhody: "One of the most uncomfortable plane rides I've been in... seats were so tight, my neighbor was basically on the armrest and over it all the time, it was hot in the plane, I couldn't wait to get out of there."
Výhody: "Crew was helpful and supportive, snack was good"
Nevýhody: "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"
Výhody: "Services and quality of food"
Nevýhody: "Bit warm the plane"
Nevýhody: "I didn’t like being in a middle seat"
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Courteous service. Good food."
Nevýhody: "USB plug did not work, but was offered a different seat."
Výhody: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Nevýhody: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Výhody: "Food and movies where good"
Nevýhody: "I paid for internet and it didn't work. Was told that I disntvoay, so I paid a second time still didn't work. Was billed twice and never was able to connect."
Výhody: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Nevýhody: "My luggage was ruined due to poor handling."
Výhody: "I loved the staff and the services provided. Food was excellent and the overall flight was just amazing."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Crew did their utmost"
Nevýhody: "Customer service said that I was confirmed on my new flight, after the snowstorm in NY caused a cancellation, and that I had a Kosher meal. Neither were true. Had to spend over an hour at the airport to get a seat and almost missed the flight. Something is wrong with the customer service."
Výhody: "I liked the food and the crew and the entertainment."
Nevýhody: "I didn't like the trip two hours late."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Turkish staff places the comfort and convenience of their passengers high on their priorities. Crew is friendly and efficient, very helpful. I preferred it over my Emirates experience"
Výhody: "The best flight ever!"
Výhody: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Výhody: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Výhody: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Výhody: "Nice food for 80 minites flight"
Nevýhody: "Crew should be a bit more friendly"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Nevýhody: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Nevýhody: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."
Crew needs to be more pleasant. That is the first thing any travelers is looking for. Thank you
Výhody: "The food was good"
Nevýhody: "The seats were very cramped"
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Nevýhody: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Good crew unlike previous experience few months ago."
Výhody: "The flight was 1.5 hours late that almost caused us to miss our connecting flight to Tel Aviv. The service and plane was just OK."
Nevýhody: "The vegetarian meal was just fair. The plane was small and bathrooms options limited"
Výhody: "The crew was very friendly, and overly willing to help."
Nevýhody: "The crew called ahead to warn our connections of our delay. Unfortunately, Lufthansa doesn't care about honoring their duty to paying customers."
Výhody: "Airbus A380 -- the most comfortable and quiet passenger plane that I have ever flown in Very friendly service, who even remembered my name!"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "The seats were appropriately spaced for leg room. The food was simple yet palatable"
Výhody: "Did not make this flight due to lines at Frankfurt security. Customer service has been awful, had to wait two hours to speak to anyone and ended up purchasing another flight because they sold out of all decent connections."
Nevýhody: "This has been the worst customer service experience of my life. Never flying Lufthansa again."
Výhody: "The service was excellent. The flight was on time. The crew was very friendly."
Výhody: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
Nevýhody: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
Výhody: "Boarding and timeliness"
Nevýhody: "Entertainment system on 2 out of 4 flights didn't work well. Only 1 of the earphones worked on my seat, practically useless. Crew was grumpy the whole time, and food was average at best."
Nevýhody: "Never made it and they knew several people were still in customs"
Nevýhody: "They left my suitcase in Frankfurt with our car keys."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Maintaining traditional tourist class service, i.e. a little bag of snack, soft drinks served on even a very short flight."
Nevýhody: "Boarding was free for all, would've preferred boarding by rows."
Výhody: "On time"
Nevýhody: "General boarding should be by zones or rows and not first come first serve."
Výhody: "The entertainment system included ability to access cameras on the tail and belly of aircraft which was interesting to watch takeoff and landing. Crew was great, flight was smooth."
Nevýhody: "Seat cushions lacked deep cushions, seats were too close together, could not stand up. Boarding was not done by rows, so took longer than usual."
Nevýhody: "Didn't happen yet."
Výhody: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Nevýhody: "It's terrible more than 3 hrs delay!!! They should. Ompensate for my parking and extra food for the person picking us up they had to wait met than 3 hrs!!!"
Nevýhody: "Air didn't work, stewardess were rude"
Výhody: "Crew very efficient and professional"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "The food was good and seemed to be plenty for an airline. Most of the crew was really friendly. Just one seemed short and put out by requests. Lots of movie choices. Loved having a USB port available"
Nevýhody: "got the back row, so no reclining, yet the person in front of me reclined so felt crowded and kinda stuck"
Výhody: "The staff on board had the same view on the "comfort" on board and told us, that even her husband tries to avoid Lufthansa if possible."
Nevýhody: "Everything on board the economy class is on Ryanair level. It is nearly not possible for me (1,89 meters) to have a comfortable flight in these seats. We will try to avoid Lufthansa as often as possible in the future (I`ve had a senator level in earlier times and things changed massively!)"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "on time, many toilet rooms available. not too much noises from other passengers."
Nevýhody: "Boarding system was quite chaotic and unclear. Food was horrible. Premium Economy Class seat was just similar to economy class. Sound system with provided earphones don't work well."
Nevýhody: "N/A because we missed the flight."
Výhody: "Boarding process was efficient. Staff on the plane were very courteous."
Nevýhody: "Your Economy seats are TOO SMALL! I'm 6-foot-4. It was physically PAINFUL to sit in the seats. My legs kept falling asleep and cramping up because I literally can't fit in your seats. Stop trying to squeeze every bloody dime you can out of a plane and add some more space in the seats. Passengers paying over a $1500 for 12-hour flights deserve to be treated better! That was horrible and bordering abusive!"
Nevýhody: "There is never enough room in coach. The food was TERRIBLE."
Nevýhody: "The seats were very cramped. A little about my height, I'm 5'2" and had a difficult time with no leg room. I sat by the window which gave me a little more wiggle room but it was not the most comfortable flight. Also a note about being able to get up from the seat to move about. The other person in the row had to get up to allow me in and out and I still had to make sure not to pull on the seat in front of me just trying to get up out of the seat. Thankfully, I only had to get out twice through the whole flight."
Výhody: "everything excellent overall"
Nevýhody: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"
Výhody: "Lufthansa always does an excellent job."
Výhody: "Overall the flight was ok"
Nevýhody: "I was not a fan of the food but more important, the headset lack was broken. I had to pull the cable constantly to be able to hear something"
Nevýhody: "Boarding was in organizes."
Výhody: "Service was great , flight attendant very courteous"
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "My son Adam is in Mekele Ethiopia having flown most of his journey with Lufthansa. For two days now, his luggage with his nebulizer and asthma medications has gone missing and not ONE person at Lufthansa is willing to help on their end. Since his last leg was with Ethiopian Airlines, Lufthansa is unwilling to help in any fashion or form in helping to track the luggage that flew with them over two flights. They DENY they have any responsibility to help because it's not their "policy." They wouldn't even look into their computers to see where the luggage was last seen. I am so angry that "policy" is more important to Lufthansa than actual human caring about their passengers."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Výhody: "The food"
New 737 and seats too confining
Nevýhody: "Allow business passenger to use front bathroom."
Výhody: "Very nice airplane and pleasant crew"
Výhody: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Nevýhody: "Nothing,just the seats. Cleanliness was perfect"
Výhody: "Usual faultless KLM experience"
Výhody: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Výhody: "very nice crew"
Nevýhody: "my baggage was lost"
Výhody: "Crew were great"
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Nevýhody: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Výhody: "Good for both."
Nevýhody: "Bigger seats."
Výhody: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Nevýhody: "If I knew how to recline my seat earlier. I did try several times"
Výhody: "quick/efficient boarding - good staff - good food - easy flight !"
Nevýhody: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Výhody: "Crew was nice and efficient"
Nevýhody: "Economy seats don’t recline enough."
Nevýhody: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Nevýhody: "Not enough leg room"
Výhody: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Nevýhody: "Boarding could be better"
Výhody: "Time and Good clean place.. in This case airpöane.."
Nevýhody: "It was not entreteiment st all"
Výhody: "Efficient crew"
Nevýhody: "Long, slow line at check in. Not many new movies or tv shows"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Nevýhody: "Didn’t happen."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Nothing really"
Nevýhody: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "My bagage broke"
Nevýhody: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Výhody: "Thankful for coffee being served without charge. Not all airlines do that."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Nevýhody: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Nevýhody: "The seats in economy were a little too small for a 12 hour flight"
Výhody: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Nevýhody: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Nevýhody: "Did not get the luggage from connecting flight from Amsterdan to Basel"
Výhody: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Nevýhody: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
Výhody: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Nevýhody: "I missed my flight because of MU"
Nevýhody: "seats on Jet air flight are very uncomfortable"
Výhody: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
Nevýhody: "Food was not very good Tasteless and rubbery"
Výhody: "Quick and efficient flight. Crew very organized. Great language skills"
Nevýhody: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
Výhody: "In general, it was ok"
Nevýhody: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
Výhody: "The service of the crew onboard"
Nevýhody: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
Výhody: "Average service and food quality"
Nevýhody: "Inside the business class cabin Boeing 777 only one toilet facility available. People is queuing."
Nevýhody: "Why is there no rating for on-time delivery? After my super-late departure from PDX to AMS (computer outage), I essentially had the same problem on my return flight. KLM's Birmingham to Amsterdam flight departed so late that I again missed my Amsterdam connection."