Výhody: "Nice staff"
Nevýhody: "More Movies and TV shows"
Výhody: "Crew was amazing"
Nevýhody: "Really enjoy the travel with JAL"
Výhody: "Simple check in and boarding, right on time."
Výhody: "I think Japan Airlines is the best airline."
Nevýhody: "Had serious and consistent blockage to receive seat assignment from AAirlines. Round trip ticket with JAL but they code shared lax to tokyo with AA. Later AA refused to let me change THEIR seat assignment (3 scattered middle seats in economy). unless I bought an upgrade. They also said tic"
Výhody: "Everything. I always enjoy my flights with JAL."
Nevýhody: "I am satisfied with AA overall."
Výhody: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Výhody: "The crew was very friendly and cheerful. The beverage selection was very good and the food was decent. The on board entertainment is some of the best around. The boarding efficiency of JAL is the best I have seen."
Výhody: "Entertainment was good"
Nevýhody: "PA system was used excessively."
Nevýhody: "seat was uncomfortable (cushion very hard)"
Výhody: "everything went well. food and service was great."
Nevýhody: "the return flight had a guy next to me that would keep putting his feet in front of me. he would spill over to my side so much. pretty rude person."
Výhody: "This was my first time to travel with JAL. They take excellent care of all of their passengers. The flights did not seem to be as long as they were. I was very comfortable."
Nevýhody: "Meal was served frozen."
Nevýhody: "Everything was great!"
Výhody: "Smooth, on-time, friendly staff. The food was giid and plentiful. What happened to the complimentary toiletries, though?"
Nevýhody: "Omg did you study how to prevent people from sleeping? If you allowed the head of the seat to go back just 3 more inches i think i could sleep. Instead, i am tortured like a yawn that wont come out, a mosquito in the dark, an itch that runs away from my fingers ... out of reach and just inaccessible. 12 hours of wishing so that by the time i reach my final destination, I've been awake over 24 hours. Im getting too old for that."
Výhody: "Food is better than most other airlines. Seamless check in and boarding"
Nevýhody: "Seating space is quite cramped"
Výhody: "I really loved the food they served on the airline, along with the entertainment and the stuardesses. It made for a very enjoyable trip."
Nevýhody: "There wasn’t anything that I disliked. Of course the seats were uncomfortable, but that’s expected for Economy."
Nevýhody: "This is a kayak feedback - I thought I bought a cathay/jal flight. Well I was out of luck when I tried to fix situation. Broker in between introduce by website made it impossible to rebook flight in practice. Those website are very practical to look for flights but unless they give you the company direct you are better off switching to company site and book it there. Broker not equipped to be of any help."
Výhody: "The thing I value the most is customer service, and JAL did a great job! The crew was pleasant, always quick to respond to passenger needs and were interested in quality service."
Výhody: "The food was good. Seats were as comfortable as any flight is."
Nevýhody: "There were no diet soft drinks available on the flight."
Výhody: "All fright attendant are so nice and polite, also pretty. The meals are great and they served nice ice cream for dessert, the good quality ones! The bathroom was always clean, they keep it up so well. there was even toothbrushes and paper cup! I really enjoyed it even though I was in economy."
Nevýhody: "only limited number of movie."
Výhody: "All was efficient but no standout"
Nevýhody: "Nothing was bad enough to mention this column"
Výhody: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Nevýhody: "Didn't get to go. Thanks for selling me worthless insurance."
Výhody: "leg space was better than with other companies"
Výhody: "Great service and comfort. Great food. On time."
Nevýhody: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Výhody: "Excellent overall, crew is very attentive and courteous. Food is better than most airlines Every thing is fine. Boarding is orderly. Crew very courteous. Movie selection is good.. We have been flying JAL for a few times and never regret"
Nevýhody: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Výhody: "Economy seats were extremely comfortable and roomy. What a difference that makes."
Nevýhody: "Movies available tended to be either action/terror/suspense, or old movies. Very few real dramas."
Výhody: "The crew were the nicest group of flight attendants I have ever encountered. The offered assortment of snack during my flight. I got a scented warm hand towel before they service me a meal. They even use real silverware in economy"
Nevýhody: "The only thing I didn't like was the temperature of the plane. It was quite hot (felt like 75 degrees inside)"
Výhody: "Comfort seat, decent food, polite service"
Výhody: "Great flight attendants"
Nevýhody: "Japanese food not great"
Výhody: "Service was excellent."
Nevýhody: "Seat felt stiff but felt well rested after flight"
Výhody: "the AA flight to japan was the worst flight I've ever been on! tv sreen didn't work, space was tight, food terrible, two sets of headphones bad, I could go on but I don't even want to think about it anymore"
Nevýhody: "getting off"
Výhody: "Everything from check in till I got off the plane was fantastic. Friendly and helpful crew with impeccable service unlike a certain few airlines. Will definitely use JAL again!"
Nevýhody: "Can't think of any"
Výhody: "The food was delicious and interesting. Also, the flight crew allowed me to sleep through the rest of the night after dinner service was complete."
Nevýhody: "I don't recall having seen an option for a vegetarian dinner, either when I was booking my ticket or after I was on the plane. Perhaps I just missed that part of the booking process."
Nevýhody: "My flight was cancelled from Narita to Hong Kong and they put me up in a small unclean room. I was very disappointed with their service."
Výhody: "The ground crew in HKG airport was really helpful."
Nevýhody: "I have been flying JAL from HK to Boston numerous times and by far my favourite (over Cathay and don't even need to mention United). However this past trip gave me a new perspective. Given it is a Japanese airline and all, it is normal for them to be Japanese-centric. We had an a-hole sitting in front of us at 51F during our flight to Narita and he was trying hard to argue with us in English, and even told us to move to another seat. When I had the flight attendant (her name is Sako on flight JL736 on Jul 26) over to discuss (in English) she went to the guy in front of us and started apologizing to him. For what??? She then came back to us speaking in Japanese and brushed the issue away. Sorry, no this was not acceptable, even though my fiance was okay with the situation."
Výhody: "Service & seats are great."
Nevýhody: "The connections were a bit late, making the long trip longer!"
Výhody: "I was surprised that such a short flight was able to use the newest generation of the 737, the 800 series. While as cramped your typical 737, the seat backs are super thin to allow just that much extra leg room for my two-meter frame. As always, the cabin crew was lovely."
Výhody: "I loved the service, the toothbrushes in the bathroom, the cleanliness of the bathroom throughout the flight, the snacks, and the kind flight attendants. This has been my best experience flying to the US from Asia! I would love to take Japan Airlines again as I was incredibly impressed by their services."
Nevýhody: "The lack of quality movies and the way it was organized on the screen. They could organize movies and TV shows by categories instead of one big movie section."
Výhody: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Nevýhody: "Some crew members from Hong Kong better make more effort to improve service skills."
Výhody: "Customer service was awesome and the food was good"
Výhody: "Attention given to each passenger by flight crew."
Výhody: "Just ok"
Nevýhody: "The crew and the service"
Výhody: "SQ always has the best looking flight attendants"
Výhody: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Nevýhody: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Výhody: "The crew was really nice. The plane was clean and comfortable."
Výhody: "Comfort n clean"
Nevýhody: "Better food, better selection movies"
Výhody: "Crew was very courteous, went above and beyond."
Výhody: "Good boarding, good arrival gate"
Nevýhody: "Old plane, entertainment system is very old and screen bad"
Nevýhody: "2.5 hour delay"
Výhody: "Dim sum between Hong Kong & Singapore."
Nevýhody: "The hot food was dry and lost my appetite"
Výhody: "Premium economy was great."
Výhody: "Being one of the best airlines in the world, you can really go wrong with these guys. Always a good experience."
Nevýhody: "As always, economy class is getting tighter. But economy here is still better than the western airlines."
Výhody: "Hotel location is convenient, quite comfortable and clean."
Nevýhody: "I love the foods in Hongkong, so many varieties . Price wise is affordable."
Výhody: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Nevýhody: "Need to update the planes.."
Výhody: "check in went smoothly. helper was friendly and helpful."
Výhody: "SIA service and food is always good. The flight went by quickly which is good."
Nevýhody: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Výhody: "The attentiveness of the flight attendants and the new plane."
Výhody: "Entertainment system"
Nevýhody: "Uncomfortable seats with no space, arrival at last gate"
Nevýhody: "I am a vegetarian and they served a chicken piece along with my main course."
Výhody: "Great set up with two seats, window and aisle"
Výhody: "the first class seats from HK to SFO, IFE, service, dom perignon, red wine, excellent attention, greeted personally by four of flight team, provided flight details personally. Im 6'0" so the bed was a little short. it was simply a wonderful experience."
Nevýhody: "the IFE is not touch screen and pausing on the hand held was fidgety, but a huge 24 inch screen and beautiful."
Výhody: "Good crew service"
Nevýhody: "poor boarding arrangement. passenger did not follow the boarding group arrangement boarding the plane."
Výhody: "I like the services from Singapore Airlines."
Nevýhody: "Your web site tried to charge me $90 for aisle seat, do you agree that this is a big joke or what? I have decided no use your company any more. Not sure why a great airlines like Singapore Airlines would partner with your company???"
Výhody: "crew was very polite and cheerful."
Výhody: "Excellent entertainment system even in economy with many movies including recent releases. Staff were friendly and efficient."
Nevýhody: "Economy seating is very tight for someone who is tall -- very little legroom. Food in economy was OK."
Výhody: "Overall experience and wonderful crew"
Nevýhody: "Nothing really."
Nevýhody: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Výhody: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Nevýhody: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Výhody: "Very comfortable great personal service. Smooth flight,on schedule."
Nevýhody: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."
Nevýhody: "Long delay with in between flights. No special kits for kids to keep them entertained. Does not even serve drink when order special meal. Leaves the tray for hour before picking up. No transit help in hongkong. I can go on and on."
Výhody: "The food was ok. It didn't set my heart on fire, but I did finish it."
Nevýhody: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Výhody: "service, good TV quality and good movie selection"
Nevýhody: "sound quality with headphones was horrible"
Výhody: "Everything is excellent!"
Výhody: "Great price"
Nevýhody: "Food is not good"
Nevýhody: "cramped seats freezing cold"
Nevýhody: "No complaints"
Výhody: "Service was great, food was alright, was able to move from a middle seat to a window."
Nevýhody: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Výhody: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Nevýhody: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Výhody: "The flight was half full. The staff reassigned me a seat to an empty row so I could stretch out and rest."
Nevýhody: "I ordered the seafood meals and they were terrible on the outbound as well as the inbound flights."
Výhody: "Hot/Cold towels, great movie selection, more space, good meals"
Nevýhody: "Flight was delayed, but other than that, flight was great."
Výhody: "Nothing i like"
Nevýhody: "Terrible ground service in changi airport singapore"
Výhody: "The service"
Nevýhody: "The quality of the red wine"
Výhody: "Very attentive and friendly stewardesses. Would definitely fly again on this airline."
Nevýhody: "Just because I have bought my ticket on points I was not given a chauffeur driver."
Výhody: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
Výhody: "Flight crew were excellent."
Výhody: "Crew was great"
Nevýhody: "Not enough room for baggage"
Výhody: "Loved the service and the movie options."
Nevýhody: "The food was just okay. It was pretty bland."
Výhody: "Comfort and food, good seats but extra cost."
Nevýhody: "Bad value Internet in this day and age."
Výhody: "Great service!"
Výhody: "Dinner portions were too small."
Výhody: "Jumbo jet plane was fantastic."
Nevýhody: "None for now"
Výhody: "Flight timing"
Výhody: "Comfortable seats, nice crew, good entertainment selection"
Nevýhody: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
Výhody: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
Nevýhody: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
Výhody: "Business class setup Bar Staff"
Nevýhody: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
Výhody: "Great customer service"
Výhody: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
Nevýhody: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
Výhody: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
Výhody: "Every one was very friendly"
Výhody: "Just a fantastic crew, great airplane the Air Bus much more comfortable than the 777 .."
Výhody: "Friendly crew"
Nevýhody: "Service from crew slow and when you ask for something they sometimes forget to bring it"
Výhody: "Even going in economy and almost at the last seat, I almost didn't realize that!"
Výhody: "Good space and entertainment. Crew was excellent. Really enjoyed it."
Nevýhody: "Food. It’s plane food wasn’t impressed."
Výhody: "The flight was on time!"
Nevýhody: "I could not pick my seat in advance. It wasn’t clear while booking that this was the case with emirates. They had fees to book a seat in advance. I could only pick my seat when online check in was allowed. It was important for me to have a good seating option on 14hr flight."
Nevýhody: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
Nevýhody: "it was late and it was not informed until we all sat."
Nevýhody: "The connection in Dubai was horrible. The 30 minute bus ride is so ridiculous. It's very difficult to even find the Business Class Lounge. No greeters. No signage. Terrible service. Even pajamas are not provided in Business Class --- unlike on Qatar Airways."
Výhody: "The food Staff is superb My niece enjoyed the most. The crew clicked photos with her and made her moments memorable."
Výhody: "Very good it's the best. Ik"
Výhody: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
Výhody: "Staff excelant.restrooms very clean Food was great.landing on time"
Nevýhody: "I had 8 hrs.lay over I dubai.need more comfortable chairs in lounge.night stuff was short help.to help wheelchsi traveller's .no major complaint.will fly emirates again."
Výhody: "Entertainment Food Friendly Flight Crews"
Nevýhody: "Had to rush to the next flight in Dubai."
Výhody: "i like the food."
Výhody: "The cabin crew was helpful with stashing my carry-on bag given how full the overhead bins were. Courteous crew and good meal options."
Nevýhody: "Non-functioning overhead light from DBX to SEA."
Nevýhody: "My seat was changed after I had booked and paid for flight."
Výhody: "Affordable price"
Nevýhody: "Unfavourable flight schedule- Midnight arrival.. tired."
Výhody: "Should sttart a flight from Edmonton to Dubai or Calgary to dubai"
Výhody: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
Nevýhody: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"
Výhody: "Everything was Great !!"
Nevýhody: "There was no wheelchair available at Dubai airport."
Nevýhody: "when I arrived at seoul, incheon airport, I found that one of my gulf clubs was broken. it was the fist time that the golf club broken. I was so upset"
Nevýhody: "Chreck inn staff is not polite to younger student guest. Particularly not to young female guests. I feel the airline is biased."
Nevýhody: "Slow cleanup after food service."
Výhody: "Great leg room in economy, plane A380 very new and modern."
Výhody: "Lovely aircraft loads of space"
Výhody: "Friendly crew"
Nevýhody: "Not piling up people like sardines in a can."
Výhody: "Food was really hot and good customer service"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Food was good. Crew was kind and gracious."
Nevýhody: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Výhody: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Výhody: "Very friendly, without being intrusive. Responsive and happy."
Nevýhody: "The plane from Milan to Zurich was wonderful, light airy and felt like a new plane."
Výhody: "I like the service, the crew and the overall experience of flying Swiss."
Nevýhody: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"
Nevýhody: "they cancelled letting me fly"
Výhody: "Crew great service"
Nevýhody: "Boarding was slow —delayed takeoff for nearly an hour"
Výhody: "i liked the food and the crew. they were nice."
Nevýhody: "the flight was good. nothing to not like."
Výhody: "The service and the crew were fine"
Nevýhody: "Seats are too small and terribly uncomfortable on such long flights."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Nevýhody: "Seats are very cramped"
Výhody: "on time, quiet, nice screen, fast luggage delivery"
Nevýhody: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
Nevýhody: "2 hours delay from jfk miss flight from Zürich to krakow wait 7hours next flight get in krakow in11clock baggage missing I’m not happy"
Výhody: "Friendly crew"
Nevýhody: "No wifi"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Výhody: "Nice experience."
Nevýhody: "Seats are not so comfortable. Crew is nice, but not too nice"
Výhody: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
Nevýhody: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
Výhody: "Fast flight and crew was amazing."
Nevýhody: "Seats are terrible. Food is just ok, could me better, I remember 2012 when I was flying first time with Swiss (same route), food was excellent and seats were much more comfortable. I’m thinking to get back on Turkish Airlines although the trip is much longer, they are much better in both above mentioned segments."
Výhody: "Very professional!"
Nevýhody: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
Nevýhody: "Despite its reputation, Swiss is always late. Their Sunday evening flights always from Stockholm always depart 20-45m late."
Výhody: "The boarding process was smooth. The crew was friendly and attentive. Even though it was a short flight, we each got a piece of Swiss chocolate."
Nevýhody: "Like most planes, there was not enough leg room."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "The flight was 1:20 hours delay so it arrived at midnight to Vienna. Even they refused to accept all the cabin bags on board. Very disspointed with Swiss. I’m flying twice time a week and I never experience so frustating experience like Swiss Air"
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Nevýhody: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."
Výhody: "Loved the smoked salmon!!"
Nevýhody: "No wifi or tv"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Nevýhody: "1h45 departure delayed with no compensation."
Výhody: "I was placed at the very last seat because of a mix-up of tickets, then had to change twice because some people didn't like their seats. Sitting next to your spouse is logical, but best to provide the ability to select seating ahead of time."
Nevýhody: "Landing. Very rough"
Výhody: "The planes were clean and in good repair. The staff was well trained, polite, efficient. The food was excellent. Our entire experience with Swiss Air was the best in ten weeks of travel we have completed this year."
Nevýhody: "There was nothing that disappointed us in our experience with Swiss Air."
Výhody: "Everything ran like clockwork"
Výhody: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Nevýhody: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Výhody: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Výhody: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Nevýhody: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Výhody: "Service is above average, flight attendants very friendly and helpful."
Nevýhody: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Výhody: "Crew was great. Very helpful because I needed assistance due to back injury."
Nevýhody: "Food was not very good."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "Always replacement"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Nevýhody: "seats were small and uncomfortable"
Výhody: "Nicer plane, on time"
Výhody: "Short flight was fine."
More separation/ privacy between the two seats as I was travelling alone ; separate compartment maybe as I was travelling business .
It’s delayed for 2 hours and crew was rude. Last time when I have used TA I was happy back in 2016 and now it’s all opposite. Sad to see that customer service and crew, food is going down.
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Nevýhody: "Need spacious aircrafts for such a long flight.."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Luggage handling could be a lot better. Two out of four of my bags were damaged beyond repair"
Výhody: "Friendly crew. Plane well maintained"
Nevýhody: "Delay, poor boarding"
Výhody: "no clear on when to go"
Nevýhody: "check in delay"
Nevýhody: "Missed this flight due a layover and had to wait in the airport overnight."
Výhody: "Inflight service was good."
Nevýhody: "Seat was a little uncomfy"
Výhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Nevýhody: "never go to turkey only few places are famous caz holiday but over all people are so selfish u can find the right place to eat or spend over night and all flight are always late when try to find out they always says on thier own language not even english we don’t care have missed my tow flight and couldn’t find anyone to talk as responeble person don’t got to turkey all pay ur money to some where better you can enjoy"
Výhody: "Excellent service, onboard catering and transit facilities."
Nevýhody: "No complaints."
Výhody: "The flight itself was ok."
Nevýhody: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Výhody: "The entertainment, the food, the free wine."
Nevýhody: "The small space of the economy seating area. It was very crowded and the staff wasn’t too keen on taking plates from passengers after they’ve eaten so often we were stuck with our trays and couldn’t get up or move. Boarding was a pain from Istanbul. The security check was chaotic and I wish they had a more sanitary way of checking everyone’s bags instead of using the same pair of gloves to search every passenger’s bag and do a body check."
Výhody: "Crew was helpful and supportive, snack was good"
Nevýhody: "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"
Výhody: "Services and quality of food"
Nevýhody: "Bit warm the plane"
Nevýhody: "I didn’t like being in a middle seat"
Výhody: "2 & 1 carry On Luggages, NO PROBLEM even though my Luggage s were 2 + lbs extra Heavy. I like the Smiling Crew, food, comfort when taking off and especially Landing in Istanbul. I did NOT feel anything at ALL. The Crew excepted and kept my suit in a safe place, hanged till I reached Istanbul Airport."
Nevýhody: "Close to an hour delay in Los Angeles."
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "Terrible in-flight service; flight attendants not corteous; limited seat space; bags delayed on final destination. Horrible!!!"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Courteous service. Good food."
Nevýhody: "USB plug did not work, but was offered a different seat."
Výhody: "Great short flight and we even received a meal as well as free headphones."
Výhody: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Nevýhody: "My luggage was ruined due to poor handling."
Výhody: "I loved the staff and the services provided. Food was excellent and the overall flight was just amazing."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "The best flight ever!"
Nevýhody: "The worst customer service ever. Turkish airlines changes 6 hour transit time we purchased to more than 24 hours transit time and they refuse to help us when we try to change the flight to other day. Because of that we are forced to stay in terminal for morethan a day with out any hotel arrangment. I wouldn't recommend their service to any one. So sad"
Výhody: "Todo estuvo bien. Me gusto mucho la aerolínea turkish! La recomiendo"
Nevýhody: "The plane wasn't very full and my wife and I had 3 seats each to lay down and sleep on the long transatlantic flight"
Výhody: "good food, offer different drinks, good service and polite, The take off and landing were so smooth."
Výhody: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
Výhody: "Food was ok Service in plane was good"
Nevýhody: "My chair would not recline easily. This happened twice now on Turkish airlines No wifi---not good Ticket counter attendant at airport check in should be more customer friendly Large groups and families check in at ticket counter should be different than that of one or two people check in Air hostesses in the plane seems too serious I did not like the screen setup on the tv"
Výhody: "Great flight/airline, but boarding was a hot mess!"
Nevýhody: "Overall, we had a great flight and will probably fly with the Turkish Airlines again. But boarding was an absolute mess: the "secure" gate area was tiny and way too small to accommodate all the people on the flight, and the temperature in that area of the terminal was blistering hot. Combined with an organization that was messy, let's just say that all of us were REAL happy when we finally boarded the plane."
Výhody: "Nice food for 80 minites flight"
Nevýhody: "Crew should be a bit more friendly"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Nevýhody: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Nevýhody: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."
Nevýhody: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Výhody: "The service was great. The flight attendants are professional, accommodating and very helpful. Inflight entertainment is great."
Nevýhody: "The temperature runs high on most Turkish Airlines flights that I have taken, especially the red eye flights. Every time that I have flown from Istanbul to Almaty, the plane is hot and people are sweating. This time I asked for the temperature to be adjusted, and after about 4 times, I finally felt a bit better - but still not comfortable. I don't know if this is a malfunction, or an opportunity to save money?"
Nevýhody: "40 min delay of the first flight got me into a waiting loop of 5 hours at Istanbul. Boarding included waiting time in the cold bus for passengers who arrived delayed. Security check was extremely slow - one xray machine for all passengers arriving from Dar. All in all had already better flights with Turkish"