You need to improve your food quality
Výhody: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Nevýhody: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
Nevýhody: "The temperature was around 18 degrees.i asked several times if they can adjust it to normal the crew kept saying we will ask to pilot etc.no improvement. While facing covid i dont want to get cold!! Secondly no one checked for covid results while boarding and/or on check-in kiosks.i asked during boarding why they are not checking the reports the answer was they thought we had been checked during check-in.totaly fiasco and no alignement.i didnt want to get in a plane people with covid!!"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "We were not allowed to board our connecting flight and are stranded currently at the Istanbul airport and had to book our next flight with indigo as the staff closed the boarding ahead of time even though we were on time. Lot of shouting and crying by other passengers happening for the same reason."
Výhody: "Crew and service was wonderful even on a shorter flight"
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "The crew was great and the flight was smooth. The food was also good."
Nevýhody: "The passenger next to me in the middle was hitting his arm rest on my leg and made my flight uncomfortable because he would not sit still. I think crew needs to do a better job of making sure everyone stays seated when the plane is still moving before jumping out of their seats and grabbing their luggage. Passengers should be able to exit out of more than one door same as entering."
Nevýhody: "No entertainment"
Nevýhody: "Everything was good."
Výhody: "Everything was great."
Nevýhody: "Waited on the plane for a while before takeoff"
Výhody: "Entertainment n meals"
Nevýhody: "Not sure"
Nevýhody: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Nevýhody: "I had a fever and requsted bottled water to keep with me and sip as I needed. The crew was unwilling to process my request and would only give a cup at a time!"
Výhody: "their services in the plain and they are very discipline as well"
Nevýhody: "they don't do well in their transit point they should employ more people who speaks English to direct passengers in the airport. English is international language so they should train some people to direct passengers who comes there everyday"
Výhody: "The service from istanbul to dublin route"
Nevýhody: "Bad service from bahrain to istanbul"
Výhody: "Turkish Airlins is so wonderful, and I really appreciate being treated like a human being at IST (unlike Schipol, De Gaulle, other airports to connect at around Europe)."
Výhody: "Almost every things"
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "The experience was great."
Nevýhody: "Everything was good the service, the staff was professional."
Výhody: "In flight entertainment is great! Good selection of movies, nice screens."
Nevýhody: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."
Výhody: "Setting, speed, arrival"
Nevýhody: "Long queue at passport control"
Výhody: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Nevýhody: "Good food and alcohol selection"
Výhody: "Great entertainment"
Nevýhody: "Not a lot of legs space"
Výhody: "I just like Turkish airlines"
Výhody: "Plenty of room for the legs."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Entertainment on board was the best part. Food is decent."
Nevýhody: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."
Výhody: "Free wifi for business class HD movies + good quality DENON headseat"
Nevýhody: "Terrible foods taste Zero hospitality crews Lack of food and deink service during 13hour flight"
Výhody: "Happy with all services"
Výhody: "The window seat"
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "we arrived on time, as scheduled."
Nevýhody: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Nevýhody: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "very comfortable and plesant"
Výhody: "Food and entertainment options are good"
Výhody: "Good meals, Free Drinks and more space than I'm used to on domestic carriers. would fly again!"
Výhody: "I liked the entertainment options during the flight."
Nevýhody: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Výhody: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Výhody: "Almost everything"
Nevýhody: "Landing was not smooth enough"
Výhody: "On my way back my flight before was delayed. When i arrived to the flight people were still boarding but i was told that they knew my flight delayed therefore they aold my ticket."
Nevýhody: "I run to the flight and fall on the way and they didnt even have a first aid kit at the gate, and they sold my ticket!!!"
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The service is amazing Food is great"
Nevýhody: "Boarding was interesting"
I love flying Lufthansa, but to tel Aviv it not so good, to many orthodox Jewish very loud…
Crew needs to be more pleasant. That is the first thing any travelers is looking for. Thank you
Výhody: "Seat was comfortable and the food was decent."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "DTW to FRA leg was direct, customs arriva was quick, select male staff on both legs of flight friendly."
Nevýhody: "Numerous instances of curt or rude airline personnel throughout trip. On the plane, stewardesses made it clear that they were not interested in providing drink or bassinet help as they had ‘paper work requirements’ or other more important things to do. Very shocking for business class tickets."
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "The seat is not comfortable. although the plane was an A380, but the configuration is not as comfortable ASIANA."
Nevýhody: "The boarding process is so poorly organized : very very long lines, just a couple of gates for security. The worst I have ever seen is at the Frankfurt airport. It is so bad that I swear I would never fly Lufthansa again. Talking about German efficiency ... nil ."
Nevýhody: "The plane was uncomfortable and things were falling apart"
Nevýhody: "The Soviet Union wants its airline back. This was perhaps the RUDEST airline experience I've ever experienced. I was at Frankfurt (FRA) airport waiting to board Air Moldova Flight 864 to Chisinau (KIV). Due to a delay caused by Frankfurt security (and no fault of my own), I was delayed in reaching the gate. Since it was past my boarding time, I grabbed my bags from the conveyor belt once past security without having time to repack. I arrived at the gate and the extremely rude Air Moldova gate agent on duty yelled at me and demanded that I give her my boarding pass. When I told her I needed to pack, she yelled that there was “no time for that”. When I searched for my pass, she again yelled and said “NOW!”. When I told her that it was not my fault that I arrived late since there was a delay at security, she said “Not my problem!”. After she checked my boarding pass, I tried to repack and she again yelled “There is no time. Go to the bus NOW!” I once again told her that it was not my fault I got delayed and she again yelled “NOT MY PROBLEM”. In addition to rude employees, the airline is clearly in violation of safety regulations. The safety card in the back seat pocket was written in ARMENIAN – and Armenian only, thanks to the plane having been leased and Air Moldova not appropriately changing the safety cards. How did they expect people who read Romanian or Russian (the local languages) or English to understand it! On top of that, the plane was easily 20 years old or more and dirty. If they can't even keep a plane clean or have the appropriate safety cards, what else are they not maintaining. Do not fly this terrible airline!"
Nevýhody: "Waiting to dis embark off the plane, waited almost an hour! After flying for 10 hours the last thing we want to do is sit in the plane for another hour"
Nevýhody: "The flight left 19 minutes early, stranding 7 people who were connecting from New Orleans. We ran across the entire airport and made it to the gate before departure time. The employee at Lufthansa Senator lounge was nice enough to tell us that the crew must have felt like leaving early. She was very nonchalant about the whole issue. She also refused to assist us, and told us we needed to exit the airport and reenter through the ticketing counter. I upheld my end of the deal by reaching the gate in time. This situation needs to be rectified."
Výhody: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Výhody: "friendly crew, got the meals we ordered, overall a smooth and uneventful flight"
Nevýhody: "Seats way too small and tight. Flight delayed over and over."
Výhody: "We were treated very well by all staff. Very nice crew"
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "Some of the food was hot Good movie selection Peesonal entertainment screen"
Nevýhody: "Some food was not hot No extra breat was offered No air conditioning for most of the flight, ...disaster No earphones for the first hour and the last 30 min"
Výhody: "One airhostess ruined my flight experience. Anyway in the beginning on the journey my daughter was not well and other crew members gave her candies. I liked the sweet gesture."
Nevýhody: "I was traveling with my daughter. There was no food choice left for my child and me. Crew member rudely said there is only beef option left do you want to have it? I said no. I asked her are we not going to get anything to eat since you are out of options. She continuously kept on repeating that I said no and that she kept emphasizing that there is only beef option left. Finally she save the supplement To meal. Her tone was very impolite when especially we pay so much and service we get for a long flight is good"
Výhody: "Snack and crew were great"
Výhody: "The good think is that it reaches on time . The crew staff is very good food is good to overall it a good exprenice to travel through this airline . I like it"
Výhody: "The crew was very friendly and polite. The airplane was clean. The boarding was quick and easy. The entertainment was varied and enjoyable."
Nevýhody: "It wasn't an issue on my flight since there were empty seats in my row, but I don't enjoy the spacing provided for personal items on the floor under the seat in front you. For four seats there are three sections; so, you can hope that someone doesn't need any space or else you have to decide how to awkwardly split it up."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "The people behind me had made a tent to shade themselves. Main offenders of the heavenly light were those random people who would open their window. So I guess there is not much I want Lufthansa to do about that."
Nevýhody: "Their needs to be a window somewhere for us center-of-the-plane people to take pictures"
Výhody: "Excellent, travel only with LH"
Nevýhody: "The plane was a very noisy on take off."
Nevýhody: "The food was pretty dull."
Výhody: "Crew are very helpful, but some how looked unorganized"
Nevýhody: "Complete unorganization during boarding. Not enough staff. Plane is small and no entertainment for a 4:30 out trip."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Nevýhody: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."
Výhody: "Flight was uneventful, which is what you want!"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Everything seemed to run smoothly."
Nevýhody: "No issues this leg"
Výhody: "Everything was good."
Nevýhody: "everthing was good!"
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Crew very attentive"
Nevýhody: "There is never enough room in coach. The food was TERRIBLE."
Výhody: "J Lufthansa , this was my first flight with your airline and `i am glad to say that it was an excellent experience.\The crew was superb and the comfort of both the regular coach and coach comfort was excellent. `I would highly recommend you and will return as often as possible."
Nevýhody: "Boarding was in organizes."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Výhody: "Service/ flight/ comfort/ food"
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Nevýhody: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
Výhody: "Food was good. Bathrooms clean during flight. Staff was overall pleasant."
Nevýhody: "Video entertainment menu system was slow to work with."
Výhody: "Nice crew, water waiting for me at my seat and other small amenities that made a big difference. Great entertainment system on board."
Nevýhody: "Boarding was a bit chaotic."
Nevýhody: "I did the email check in. When I arrive at the airport, I asked for customer service to print the boarding passes. They changed my seat assignment which not asked. This caused some confusion when we boarded."
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Swift clean friendly on time
Nice flight but from Entebbe to Amsterdam they didn’t get me what I requested for the baby.
Výhody: "Boarding was efficient and the crew were nice."
Nevýhody: "the seating is horrible. it was the tightest seating I've ever experienced."
Výhody: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Nevýhody: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Výhody: "Nice crew, good food."
Nevýhody: "Both bathroom were not working in business class area."
Výhody: "Usual faultless KLM experience"
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Nevýhody: "Not being 1 hour late"
Výhody: "Seat was comfy and spacious for economy class"
Nevýhody: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Výhody: "The seat was a little uncomfortable but the crew were amazing."
Výhody: "Friendly crew"
Nevýhody: "KLM lost one piece of my luggage"
Nevýhody: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "My seat"
Nevýhody: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Nevýhody: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Výhody: "Helpful and kind crew"
Nevýhody: "I wish there was WiFi"
Výhody: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Nevýhody: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Nevýhody: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Výhody: "Boarding agent extra effort to improve my seating!"
Nevýhody: "Food amount less than expected."
Nevýhody: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Výhody: "Crew was very friendly. Nice that wine was served without charge."
Nevýhody: "Announcements from the cockpit were hard to hear. Food has been better in past."
Výhody: "punctuality of boarding and flight time"
Nevýhody: "attitude of crew in business class: no sense of true hospitality"
Nevýhody: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Výhody: "Interior of the plane was clean. Smooth landing."
Nevýhody: "Pilot did not avoid turbulence"
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Nevýhody: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Výhody: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Nevýhody: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Nevýhody: "Please Endeavour to put the expiration date on the food served in the flight."
Výhody: "Bording was good and general flight ok"
Nevýhody: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "Boarding was a breeze and the staff were lovely. Online check was very simple and easy to navigate."
Nevýhody: "The amount of extras you have to click no to while checking in online."
Výhody: "Flight was delayed for three hours and was a very stressful flight"
Nevýhody: "Flight was not on time and got to destination very very late pier management of aircrafts"
Výhody: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Nevýhody: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "Great food"
Nevýhody: "Sears we're toooo small"
Výhody: "The crew service is impeccable. Ground services very friendly and professional."
Nevýhody: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Nevýhody: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Nevýhody: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Výhody: "Comfortable flight to Amsterdam for vacation in UK. More meals than expected. Also wasn't expecting some of the comforts offered to "regular" class seats like eye masks, ear plugs, pillows and blankets. It was an overnight flight, so maybe that should have been expected, but I don't think we had those 4 years ago when traveling overseas."
Nevýhody: "Nothing. This is filler text to meet min characters."
Výhody: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Výhody: "Seat space was good for a short flight, inclusive of free snack and drink."
Nevýhody: "Too much overoverhead luggage."
Výhody: "Captain was updating us with the delay status."
Nevýhody: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
Nevýhody: "In food and comfort"
Výhody: "Everything was great from the crew to the seats to the food. Right now this tops all my previous trips with other airlines."
Nevýhody: "Devices need to be checked as the handheld device on my seat (24H) was not functional. That's not really a complaint but merely a feedback."
Výhody: "The crew was amazing!"
Výhody: "Crew and seats"
Nevýhody: "Sound system,, entertainment system should not be turned off 25min before landing"
Výhody: "Business Class Seats were comfortable"
Nevýhody: "From chennai to Abu dhabi was very uncomfortable Abu Dhabi to London was very comfortable"
Výhody: "My seat was dripping from the top and I got my shirt wet while I dozed off!! The cabin crew gave a bundle of tissue saying, "pls help yourself""
Nevýhody: "The flight condition should have been better and the Etihad should learn how to help guests reach their destinations on time"
Nevýhody: "Foord service poor overall"
Nevýhody: "Getting more minimal on the food service. Emirate have more and better quality"
Výhody: "Got me from a to be"
Nevýhody: "Just don't use Etihad"
Výhody: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Nevýhody: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Výhody: "customer service is great"
Nevýhody: "waited for another plane that was late..but no problem"
Výhody: "The crew took care of their passengers' needs throughout the flight with plenty of food and drinks."
Nevýhody: "My headphones or speaker did not work on my TV so I was unable to watch any movies. It was difficult to sleep as I was woken up to see if I wanted food or drink"
Výhody: "Food was great ."
Nevýhody: "My chair was not comfortable."
Výhody: "Crew was excelent ,"
Nevýhody: "While chk in , they wanted to charge me for half a kilo extra weight , very bad jester, internet charges expensive. Flight was late at departure for 35 minutes without any explanation."
Nevýhody: "No food and crew was so rude and Lahore airport crew not only rude also nasty"
Nevýhody: "Meals could be improved"
Výhody: "Crew, food and time schedule."
Nevýhody: "Need more relaxation on carry on bags."
Nevýhody: "The flight almost landed in Bahrain but the captain decides not to and the excuse was bad weather. So he just turned around and went back to Abu Dhabi. There was no plane for people to board Abu Dhabi and were left stranded. Thankfully the airport staff re-booked everyone immediately and dealt with the situation efficiently in a professional way. I was delayed by at least 8 hours. There was no email from Etihad about the canceled flight or an apology. It was a bit disappointing given that they are my favorite airline."
Nevýhody: "Very un.porfessional ."
Výhody: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
Nevýhody: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
Nevýhody: "The restrooms were not clean and stinky."
Výhody: "It is an overrated company. Does not desrve its fake reputation."
Výhody: "Excellent at desk check in service, easy to change seat."
Výhody: "Etihad is the best airlines by far nothing beats it from quality of the planes to the staff."
Nevýhody: "The entertainment needs some improvement they need to work on the content."
Výhody: "Entertainment during flight was good So was flight attendants. Good mannered cabin crew"
Nevýhody: "Received luggage 3 pieces after 1 day of delay and 4th piece on 4th day Rest was ok Bus transport to and fro from planes Could be due to peak load"
Výhody: "On our entire journey this leg had the friendliest crew. Surprisingly the A380 journeys had seats more cramped with poorer recline than this aircraft."
Nevýhody: "The food definitely needs to improve. It is slipping back to the cliched term of 'airline food' Albeit extremely courteous and caring the crew seemed overwhelmed and understaffed for there were delays in providing drinks or a blanket (although they profusely apologised)"
Nevýhody: "Customer service in Abu Dhabi was terrible. The flight itself was average at best. It was nothing like I expected. I will not fly Etihad again."
Výhody: "Enjoyable,normal everything"
Nevýhody: "Tight seats"
Nevýhody: "Delay on flight from Bangkok."
Výhody: "The Crew was responsive and attentive."
Nevýhody: "The On Boarding process, a bit too many checks on the weight of Carry ons (7Kg)and Laptop Bag (5Kg), which was a big inconvenience and I never experienced with any other airlines and believe me I have flown on virtually every airline. The food options were limited and the crew ran out of food choices (Veg) fast."
Nevýhody: "Quality of food"
Nevýhody: "Seats. Aurconditioning, entertainment"
Nevýhody: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
Výhody: "Very think good"
Nevýhody: "Going to Cairo my luggage was delay in Abu dhabi and the luggage service at Cairo airport was the worst i have ever seen in my traveling live it took one day for my luggage to arrive to Cairo and it Came wet and everything in side was wet and they give me PH# to compliance never answered i West one day just chasing my luggage i will never advise anyone i know to fly Etihad bad bad experience never Again"
Výhody: "Easy transfer immigration and security check"
Výhody: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
Nevýhody: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
Nevýhody: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
Výhody: "Bad services over all"
Nevýhody: "Lemo services"
Výhody: "Bathrooms were clean."
Nevýhody: "Tranfer desk staff at auh changed assigned seat. Inflight crew Made an excuse for not serving coffee. Took more than an hour to get bags"
Výhody: "new aircraft"
Nevýhody: "Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average."
Výhody: "Very short flight, but crew was wonderful."
Nevýhody: "Total lack of ownership or accountability as we booked through Jet Airways, despite it being a partner airline. I highly recommend never boring any trip that involves both Jet and Etihad. They are not partners and suffer from lack of communication or processes to manage any issues, just pass the buck. Awful experience."
Výhody: "abu dubai airport transit area"
Nevýhody: "nothing bad that i could found"
Výhody: "On time / shedule ahead departure or arrival."
Nevýhody: "Seating arrangement."
Nevýhody: "Delayed departure, lost luggage"
Výhody: "In general we had excellent services. Keep it up!"
Nevýhody: "Nothing specific."
Nevýhody: "The crew seemed to be new or something else happened but they ran out of food to serve, so they handed out bread rolls and soft drinks which then sat on our trays for the majority of the flight."
Fly Dubai really need to communicate better with the customers when there is a problem.
Výhody: "Today is the third day and my baggage is not received."
Nevýhody: "Vistara Airline ground staff is unable to resolve my baggage claim problem in three days."
Nevýhody: "Charged me 330$ for 1 baggage I don’t know for what and supervisor very rude."
Výhody: "Operated by Smartwings with a plane without reclining seats, no IFE, no onboard sale."
Výhody: "Crew, food and seat were all perfect."
Nevýhody: "The plane was very very cold."
Výhody: "It flew and landed fine"
Nevýhody: "Food was cold and dry. In flight entertainment did not work. Crew was rude. Seats recline was very limited. Bathrooms were not clean."
Nevýhody: "The crew could have been friendlier and nicer."
Výhody: "We were pleasantly surprised at the roominess of the aircraft. We went expecting cramped spaces, but this was comfortable, even for a nearly 7 hour flight."
Nevýhody: "Nothing really."
Výhody: "Very pleasant crew"
Nevýhody: "No leg spaces even for children. You can’t get even one glass of water for free. Pay or die."
Výhody: "The best thing for fly dubai in kuwait is t have a standalone terminal."
Nevýhody: "Late flight!"
Nevýhody: "Many people on board were watching video without headphones. It was very annoying and hard to sleep."
Výhody: "Nothing much. Flight was delayed and no apology was given."
Nevýhody: "The food situation was weird. Only some passengers were given food. Also I didn't see any selection of movies."
Nevýhody: "Passengers had to pay for their food and drinks - this is not suppose to happen during an international flight, even in Economy class?"
Výhody: "I like the service.People are very helpful in the airport"
Nevýhody: "The flight was held on the tarmac for nearly 40 minutes. It was a full flight with no air ventilation and the heat was overwhelming."
Výhody: "Screens weren’t working, rude staff members and huge queues at the airport! Am sticking with Emirates!"
Nevýhody: "Everything. I booked a flight Prague to Dubai and return with Emirates and flew Prague to Dubai on a very nice Emirates A380 800, nice seats, nice "free" food and drink profesional crew. Return was coad shared on cheap FlyDubai, bad seats, kept hitting my knees on the seat in front had to buy drinks and snacks. If I wanted a cheap airline I would have booked it. I will make sure when booking an Emirates flight if it is code shared with Flydubai I will look for another flight."
Výhody: "It was on time"
Nevýhody: "Service was good but no free food and beverage it is sad You could do better"
Nevýhody: "The flight delayed for 1:40 minuets. The staff changed my seat wich I choosed when I booked."
Výhody: "Dont deal with onetravel"
Nevýhody: "U still alone without onetravel"
Nevýhody: "I didnt arrive to manila yet my flight canceled today two time im still in dubai this is not acceptble poorr flight"
Nevýhody: "No leg room. Did not even get a cup of water without paying. No entertainment without paying."
Nevýhody: "Food cant book in gds-economy class"
Nevýhody: "the check in and boarding took almost 2 hours of waiting in line... the flight itself, you had to pay for everything including water... nothing was included... and it was an extremely rough flight... I thought the pilot was going to crash twice once when we started our decent and once when we landed"
Výhody: "The time when we reach Baku good time to check in hotel"
Nevýhody: "4 am is too early you should be in airport at 2 so have to leave home 1.30 so no chance to sleep before"
Výhody: "There on time"
Nevýhody: "Small space seats. Charge for everything even water sat on bus on tramas for half hour before boarding. Not good for 6 hr flight."
Výhody: "relatively clean"
Nevýhody: "I was NOT impressed with this airline. I have never been on a transcontinental flight that did not provide on board entertainment or food. I thought the absence of both was ridiculous. Plus I went to try to read the news option- which was actually free and the papers were from 2014!!!! WTH?!There is no room to put everything- no pouch in the seat ahead of you so nowhere to put the food or drink that you have to bring on board or any of your travel things. I have no idea why. The FlyDubai terminal in Dubai is also quite lacking- I felt like I was trapped in crappy restaurant. I'm not certain that I will ever use use this airline again- not impressed."
Výhody: "I made it to my destinations (Amman and Dubai) safely."
Nevýhody: "- Airport check-in line was ridiculous. Only two Fly Dubai agents working (1 for regular people and 1 for the crew) - Had to take a shuttle to board the plane. The plane wasn't ready/clean. Had to wait on said bus, packed like sardines for another 10-15 minutes. - Agents in Amman arrived late to the check-in desk and fumbled around for at least 10 minutes finding paper/logging-into the system etc. - MANY Customers stood up WAY before the pilot signaled it was safe. This has to be a safety regulation/problem. Flight attendants did nothing. - The screens/entertainment system on the flight didn't work. Absolutely useless."
Výhody: "Good for an LCC."
Nevýhody: "Termiinal 2 at Dubai is very overcrowded. As I bought this flight as part of an Emirates ticket, it would have been nice if a meal would have been included."
Výhody: "Nice short flight"
Nevýhody: "had to pay for water."
Výhody: "The service was great, punctual, helpful."
Výhody: "The seats are very bad. There was a problem between the navigator and the passenger because of the seats"
Výhody: "i liked the fact that you showed my destination along the way!!"
Nevýhody: "The tv didn’t work and the seats were not comfortable at all."
Výhody: "FlyDubai knows customer service. I would have given 15 stars out of 10 if it let me. I flew economy but was treated like first class. I will only book with FlyDubai for all trips. See you guys next month when I return to Dubai."
Výhody: "Nice FZ team fast and responsive"
Nevýhody: "Not organized crowd and FZ team not capable to organize the change of seats"
Výhody: "On Time Arrival although we experienced a late departure"
Nevýhody: "Passive agressive crew Entertainment system did not work and the screens do not turn off which made sleep impossible and the glare was a great discomfort when the lights dimmed."
Výhody: "see above"
Nevýhody: "see above"
Výhody: "Controls were not responsive on the screen and often had to press a few times to get to a selection of a movie, etc especially on the flight fr USto Dubai"
Nevýhody: "It was very warm the air was stuffy"
Výhody: "Excellent service all around, much better than the Air Asia experience. Excellent complimentary food packet was a surprise."
Nevýhody: "Entertainment system is a mess. Even if paid service, the touch screens do not work and worse, they are energy inefficient with the screens HOT to the touch. Doubt they make any revenue to recoup the investment."
Výhody: "I got to my destination on time."
Nevýhody: "The cramped, uncomfortable seats. The cold, non-engaged staff."
Výhody: "Comfort, professionalism, food"
Nevýhody: "While passengers were clearly notified about new lap top/ tablet ban, many passengers appeared to disregard and still showed up with these items as carry on in Dubai? All the boxing and shrink wrapping apparently caused a 1.5 hour boarding delay, which isn"t fair to those who follow instructions. Even the pilot blamed American government? Why can"t people listen.? This rule was well publicized in media."
Výhody: "The crew were very nice and supportive"
Nevýhody: "At the boarding, I was supposed to have an aisle seat, he gave me a middle seat ticket. I didn't realize that except after I'm on the plane. The crew were supportive and managed to fix this"
Výhody: "The only thing that I liked about this flight was the it took off and landed safely."
Nevýhody: "The flight was hot, the attendants were rude, and seemed to feel as though they were burdened a passenger requested something. They did not offer water to anyone (especially elderly people) when the A/C went out. They also lost my bags, and would not deliver them."
Nevýhody: "I was surprised to learn you had to pay for tea, coffee, food, and movies. I was offered one water on the 4 hour trip, which seemed out of line compared to all other international flights I have taken."