Emirates was top class. Clean flights, rich ambience, helpful crew, good food. Entertainment was subpar. Seat cushion was not at its best. A lot of movement by Cabin Crew, causing continuous sleep interruptions (Aisle seat is not the best option).
once again everything from the boarding process to in-flight service was impeccable.
Výhody: "Crew we're friendly and helpful. Seats were good."
Nevýhody: "Old plane so in-flight entertainment systems didn't work properly in 3 of the 4 seats we occupied."
Výhody: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Nevýhody: "The entertainment shows could be better as it was limited"
Výhody: "Great crew. More room for seat would be better"
Nevýhody: "All seats should look like the first class seats. I’m a little person and still was cramped. Can’t sit in same position for that long."
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "The crew was forgetful and would always pass by me when it was time to serve"
Nevýhody: "I don't know, maybe it I took another carrier"
Výhody: "The staff were very attentive and polite at all times!"
Výhody: "Emirates always goes above and beyond to keep your experience as good as possible."
Nevýhody: "The boarding process lacked discipline"
Výhody: "Professional flight attendants."
Nevýhody: "Inconsistency in packing policies. My sister And I each had a curtain to bring back. I was told that it had to be boxed and wrapped and she wasn’t. Also there were issues with baggage claim at IAD. I took about 45 minutes for the bags to come out."
Výhody: "The in-flight entertainment is quite good. Getting on the plane was a fine experience. The flight itself went smoothly."
Nevýhody: "Boarding either didn’t announce my zone or didn’t do it clearly enough. The meal service was decent but I don’t think the crew came by with tea or coffee much. The seats were narrower than I recall from previous emirates flights. Information on connections were said to have been updated in the entertainment system, but were not updated in actual fact."
Výhody: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Nevýhody: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Nevýhody: "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."
Výhody: "departure on time, seat comfort, service okay at time when I expect to have it."
Nevýhody: "Departure and arrival at almost mid night which difficult for reach home at night, kids can't wait at airport."
Výhody: "Smooth boarding and take off on time"
Nevýhody: "Food could be better"
Nevýhody: "Shitty boarding like in all India airports"
Výhody: "Smooth flight"
Nevýhody: "The food"
Výhody: "Terrific food, not the same old stuff! Professional staff with a great attitude! A little extra legroom never hurts!"
Nevýhody: "Very poor service overall"
Výhody: "Every one was very friendly"
Nevýhody: "Terribly long flight. Unclean toilets."
Nevýhody: "A very small hidden FLYDUBAI reference for a one-route flight with Emirates logo was unprofessional and deceptive."
Výhody: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
Nevýhody: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Professional and courteous behaviour"
Výhody: "The crew was great and helped make it easier with young children - the entertainment for children was also very diverse - despite it being a 14 hour flight!!"
Nevýhody: "The children meal was not wonderful. But as I only had one and two children - they shared an adult and child meal - which was okay."
Výhody: "Everything. The service, food, entertainment. This airline is phenomenal!"
Nevýhody: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
Nevýhody: "Service was bad."
Výhody: "Food, comfort, service all excellent! Hands down best 8+ hour flight experience vis-a-vis other airlines."
Nevýhody: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
Nevýhody: "New movies were not available"
Výhody: "The A380 equipment is beautiful and spacious even in coach. The changing ambient lighting added to a great positive experience. Food and service was excellent. The entertainment system and seat amenities are top notch - large screen, great selections, power sources, remote control (cabled). I was so impressed I planned to join their frequent flyer program (*** but see review of second leg - Dubai to Manila *** )."
Nevýhody: "Was served the wrong meal even though I double-checked with the FA."
Výhody: "The comfort of the Airbus A380. Friendliness of staff, good food and wine. Great entertainment programs. I am a concert pianist, and I can not believe you offer so many channels of Classical Music on board! Plus all the movies.... Exceptional and good value. I am hooked!"
Výhody: "Plane was the old type and not the new one that I got when flying out. Still the seats were comfy and reclined. Also the entertainment system has been updated and was brilliant."
Nevýhody: "The food could have been in more regular intervals. I was very hungry by the time we got the turkey sandwich and chock chip cookie."
Výhody: "777 are pretty good"
Nevýhody: "Screen was broken for the whole flight , after repeated calls to the flight attendants nothing was done"
Výhody: "Flights were booked back in May and Emirates did not make major schedule changes"
Nevýhody: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
Výhody: "The plane was nice. Boarding process was quick. Food and entertainment were great."
Výhody: "The Airbus was very good -as comfortable as possible in Economy."
Nevýhody: "It was a little noisy in our seats (we were next to one of the crew areas). But the biggest gripe was about the way we were treated when queuing. We all expect to have to wait our turn but it's incredibly frustrating when 1) the system isn't fair (eg splitting a queue into two then allowing those behind you to go to the front of a new line) and 2) treating us like second class by drawing a curtain in front of our faces so Business class people don't have to see us when they disembark."
Výhody: "Crew couldn't have been friendlier!"
Výhody: "Safety, on time, A380 is better than B777 (comfort)"
Nevýhody: "Food, i like the hot bread rather than cold bread"
Výhody: "Kids meals, activity packs, travel backpacks/blankets, all made a great travel experience for the kids (2 and 4 years old)."
Nevýhody: "This particular 6hr flight had an entertainment system that was a little bit older, but still good."
Výhody: "Fantastic service all around"
Nevýhody: "Seat could have a more comfortable bottom and IFE was a bit dated"
Výhody: "I watched movies the entire time."
Nevýhody: "I didnt like that i had to sleep on metal chairs at Maldives outside airport. My layover was 11hrs and 35 mins and enirates didnt accommodate me at all during the wait. Not even a meal voucher. Talked to a guy named Ishmael Shinad and he was beyond useless. Wasnt the happiest person on flight."
Výhody: "1. Check-in counter staff is nice 2. Entertainment systems are nice."
Nevýhody: "1. Issue with crew, one of crew member forgot to serve food and after reminding they did not have vegetarian option hence have to stay without food, disappointed with kind of service even after booking ticket with competitive price and providing meal choice in advance. Somehow they managed a vegetarian meal but didn't provide any cutlery to eat which is highly unacceptable. Apologies don't serve any purpose if the passenger remains hungry just because of ignorant staff. 2. About entertainment option, less new bollywood movie choices"
Výhody: "No comments"
Nevýhody: "No comments"
Výhody: "Very nice service"
Výhody: "Flight was on time. Service during flight was outstanding."
Výhody: "We couldn't get on the flight because of poor service from people at the counter and missed our flight. We had to be put on another flight. One of our bags has gone missing And we are waiting for it"
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
Výhody: "I liked how generous they were with food and drinks"
Nevýhody: "Free WiFi could have made the flight a lot better"
Výhody: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Nevýhody: "Nothing. Flight was amazing"
Výhody: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Nevýhody: "Move the drapes a few more inches back."
Výhody: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Nevýhody: "Everything was good"
Nevýhody: "KLM crew exceed our expectations"
Nevýhody: "Don’t be late"
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Very friendly crew and on time with no problems."
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Výhody: "Seat was good"
Nevýhody: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Výhody: "Cabin facilities"
Nevýhody: "They didn’t bring one of my bags"
Výhody: "It was all fine"
Nevýhody: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Nevýhody: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Výhody: "I love the food"
Výhody: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Nevýhody: "Less legroom, storage space, bad food, few movie options."
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Výhody: "Nothing to mention"
Nevýhody: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Výhody: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Nevýhody: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Výhody: "Snooth and efficiënt with a KLM service"
Nevýhody: "No entertainment"
Výhody: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Nevýhody: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Nevýhody: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."
Nevýhody: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Výhody: "Nice crew; clean plane; decent dinner"
Nevýhody: "No entertainment system; insufficient knee space"
Výhody: "We got a meal for a 1h flight only"
Nevýhody: "No entertainment but normal for this type of flight"
Výhody: "I got some rest"
Nevýhody: "unable to charge my phone or watch movies"
Výhody: "Good Experience"
Nevýhody: "Nothing much"
Výhody: "Excellent very good"
Nevýhody: "Everting so good ex"
Výhody: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
Nevýhody: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Nevýhody: "They stole my money"
Výhody: "Flight was on time and quick and comfortable"
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Nevýhody: "Nothing to be honest . All positive."
Výhody: "Crew was courteous and polite! Entertainment system had some great movies at no additional cost."
Nevýhody: "Poor communication between delta, KLM and Air France meant that I couldn’t check in online and get a digital boarding pass. Furthermore I couldn’t use the check-in kiosks because my name was listed as Reidmr instead of Reid, which meant that my boarding pass did not match my passport. Overall this caused unnecessary delays that were compounded by the fact that I couldn’t use my TSA precheck. My main problem on the plane was that I had to struggle to get water served to me. It’s always so dry on planes and I would have liked to be able to get more than one tiny glass of water at a time. Also, would have loved a window at my window seat. Plus no WIFI!?"
Výhody: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Nevýhody: "Not much to comment on here."
Výhody: "The crew were pleasant"
Výhody: "Timing & efficiency. Good food though only a sandwich."
Nevýhody: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Výhody: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Výhody: "Easy airport business"
Nevýhody: "Klm flight has very congested seating Getting information about eticket was pain"
Výhody: "Professional, friendly service. Punctual, safe flight. Comfortable, spotless airplane."
Nevýhody: "What is there not to like about KLM? I cannot find anything."
Moved me to any seat away from the terrible parent next to me
Nevýhody: "Seats looked older generation and configuration not great"
Výhody: "The plane was new."
Nevýhody: "Smallest seats and shortest leg room I’ve experienced in a long time! They even charge for a cup of coffee, and anything else, other than water! I didn’t try to use the bathroom, but they probably charge for that, too!"
Výhody: "Friendly and correct cabin crew."
Nevýhody: "Leg space. There was very little leg space. One hour before the flight departure they were already announcing 'last call' on the airport screens."
Výhody: "The crew that flew us there was great"
Nevýhody: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
Výhody: "Crew were amazing and helpful."
Nevýhody: "They lost one of my bags. Amateur and inefficient company. Avoid at all cost."
Výhody: "Airport (AEP) was nice, plane and crew were good."
Nevýhody: "The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault."
Výhody: "I don’t like"
Nevýhody: "Because de flight was late;3 times they change the time for departure Finalmente they departure after 8 hours from arrive to the 1rs fly."
Výhody: "Comfortable seats. Great crew"
Nevýhody: "Food could be a little better and bathrooms bigger"
Nevýhody: "Better food"
Nevýhody: "Snack . Don’t have 0 snack in the plane"
Výhody: "My fight was on time!"
Výhody: "The seat was very comfortable and the service friendly."
Nevýhody: "The flight was four hours late! Inefficient boarding process, no information given about delay."
Výhody: "The fly time"
Nevýhody: "The check in process, too slow ,we waist almost 2hrs in the process"
Nevýhody: "Terrible food"
Výhody: "Good movie selections, nice crew"
Nevýhody: "They need to be able to let customers know meal ingredients during pre-orders to assist with food allergy. I have a tomato allergy, so giving me an option of "Vegan" or "veggie" with no other detail is unhelpful."
Výhody: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
Nevýhody: "More vegetarian options in the menu."
Výhody: "Everything was great."
Výhody: "Nothing in particular"
Nevýhody: "Organization, information and communication"
Výhody: "On time"
Výhody: "Good service and food. Though food tray was small. not very many choices. Pleasant crew."
Nevýhody: "The boarding process in Lima was chaotic. I was to continue on the same plane from Miami and Lima to Buenos Aires, however, nobody mentioned I could stay on the same aircraft, so they made me go off the plane out the arriving area hall, again through security, which was a hassle, almost forgot my wrist watch..... all that to end up in the same gate to board the same plane. a total waste of time and energy...."
Nevýhody: "I actually tried to cancel this flight 5 hours after booking it and was not able to. I wanted to book something before prices changed and was not able to go. When trying to cancel I was hung up or disconnected from 6 times. Each time calling back with 10-15 of wait time. Finally got through and was told it's non refundable. Why kayak even deals with companies like this I have no idea. I finally cancelled and I'm still getting emails aasking how my flight was."
Výhody: "Friendly employees"
Nevýhody: "Seat pitch"
Výhody: "The comfort of the new Sears at economy-a class"
Výhody: "Not much. The quality of the service of lan after the merger with tam has decreased substantially"
Nevýhody: "Our connecting flight was late and we missed the last flight. In the new flight they lost one bag. After 41 hours of traveling latam surely ruined our holiday memories"
Nevýhody: "2 hours late, the flight following us left first."
Nevýhody: "Delayed 4 hours in Lima. Stood on the line to get a usd6 voucher for food, same as all passengers when I was flying business. No lounge service."
Nevýhody: "Moved us to a smaller plane and gave us new seats, didn’t even get to sit next to my husband."
Výhody: "I flew back on a LAN plane and the experience was nothing short of what i expect from LAN. There isnt a single complaint. thank you."
Výhody: "Nice crew. Comfort ok."
Nevýhody: "They herre delade."
Nevýhody: "It is unbelievable that in an international flight they don’t give even a glass of water at least we pay extra for it. The tickets is not cheap at all for receiving so bad service"
Výhody: "The flight attendants were very good and so was the overall service."
Nevýhody: "Seat rowa too close together, not enough legroom."
Výhody: "more space in coach section, between seats"
Nevýhody: "less space for legs in seats."
Výhody: "Nice flight, enjoyed the food, excellent service."
Výhody: "Beer wine & whisky"
Nevýhody: "No wifi, uncomfortable"
Výhody: "Salida y llegada en tiempo, personal amable."
Nevýhody: "El avión no tenia pantallas para ver peliculas, series, etc durante el vuelo."
Nevýhody: "Flight has been delayed for over 12 hrs. I still haven't left LIM :("
Výhody: "El avión era un 787-9 en excelente estado y muy cómodo La tripulación muy amable"
Nevýhody: "El snack era un croissant jamón-queso que venía casi congelado, malisimo"
Nevýhody: "Flightwas canceled and customer service was horrible through the entire experience."
Výhody: "Very friendly staff. Specially crew leader Sandra"
Výhody: "Everything was fine. Boarding itself was organized, though the people didn't really catch on. Crew was friendly."
Nevýhody: "3-3-3 in the 787. Yeah, everyone has it but that doesn't make it nice. Sandwich was small in quantity, average in quality."
Výhody: "I have bought a ticket from To Aeroparque Jorge Newvery; and they cancelled the flight and sent me to Ezeiza without prior inform, concent and without any compensation."
Nevýhody: "Latam could not link with American Airlines. It was like I had two separate tickets even though they had a code share with AA. I couldn't get a boarding pass across airlines and my seat assignments were a real problem."
Výhody: "New plane .confort. Reliable company.good prices."
Nevýhody: "Need to check size and weight of the carry on luggage at the register counter in the airport and not before boarding. Create confusion, lost of time. Boarding process is messy. Indications given to board by group number but it is not enforced and it is a real mess .food does not compare well with other companies.lunch is acceptable but snack(sandwich)and light supper are really awfull.entertainment system not a big choice of moovies"
The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward.
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Výhody: "The crew was very friendly and welcoming"
Nevýhody: "The boarding process was pretty terrible and disorganized"
Nevýhody: "They lost my suitcase"
Nevýhody: "Crew wouldn't let me board because a ticket from Spain to France was not sufficient evidence I would leave Europe. So I bought one from Italy to Singapore and they didn't accept that either. I lost over 1,000 dollars."
Nevýhody: "Don’t delay flights that messed my return"
Nevýhody: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
Nevýhody: "The attention to the passengers by the flight attendants. This applies only to one attendant that was not very helpful"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "Good legroom."
Nevýhody: "Disorganized boarding."
Výhody: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
Nevýhody: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
Výhody: "On time"
Nevýhody: "My entertainment console went out right after takeoff. I can’t sleep on a plane, and I waited 5 hours for the attendant to finally reboot it. And one rather surly, overweight attendant with attitude"
Výhody: "Finally arriving in Spain."
Nevýhody: "The seats are extremely small cramped and I had to sit with my legs in the aisle. The flight attendants didn’t care about seat assignments so they put people wherever they wanted, causing issues when those people were in others seats. No in flight entertainment (zero stars). No complimentary snacks; had to pay for everything. Decent selection of food. The entry attendants were inconsistent with hand luggage size and took my correctly size soft bag to check but allowed larger hard luggage on the plane."
Výhody: "Smooth travels , good on board service , clear directions , clean"
Nevýhody: "No negative complaints"
Výhody: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Nevýhody: "The seats and the lack of space"
Výhody: "Very little - other than getting off"
Nevýhody: "Every detail from rude checking all the way through rudness"
Nevýhody: "Layovers are what makes the flight bad."
Výhody: "Good, quick flight!"
Nevýhody: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."
Výhody: "It was a regular flight Seats worked entertainment worked Staff did their jobs without many smiles but they did it"
Nevýhody: "staff was somewhat distracted doing their duty but not attuned to peoples needs I wanted more water Had to ask twice OH I forgot was the answer I got Otherwise all was fine"
Výhody: "Our seats were very comfirtabke"
Nevýhody: "Nothing, it was all great!"
Výhody: "Excellent service"
Nevýhody: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
Výhody: "Every thing special the staff generaste thy was perfect"
Nevýhody: "Your bag people are thieves."
Výhody: "On time, boarded quickly, smooth.food was decent. Beautiful new aircraft that actually felt fairly spacious (all relative of course)."
Nevýhody: "there was a delay of over an hour and no explanation was given either in Spanish or in English."
Výhody: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Nevýhody: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Nevýhody: "Half way through the flight my screen stopped working"
Výhody: "We left on time."
Nevýhody: "We had to move to a different gate on arrival and that was an additional hour waiting. Felt like a sardine, absolutely no leg room. Had to pay extra to book a seat on an international flight."
Nevýhody: "We were delayed two hours after boarding while the ventilation system was repaired. Some people got water...others not. We were the one not given water."
Výhody: "Great flight overall. Good food, pleasant crew. Easy boarding process"
Nevýhody: "they had fancy touch screen TVs that at the beginning of the trip showed all the movie options... They then never activated during the entire transatlantic flight after takeoff."
Nevýhody: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Výhody: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Nevýhody: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Výhody: "Reclination system, closer and closer to the AVE, is an advantage. Although still to improve how not to disturb the passenger behind you."
Nevýhody: "Boarding was messy. We barely fitted in the waiting area. Food quite crappy, especially breakfast."
Výhody: "The flight on time. Clean nice."
Nevýhody: "Iberia's only thing is that airplanes don't have enough leg space"
Výhody: "They really know how to treat passengers. We enjoyed flight and the food was great. I haven't eaten so much on a flight in he last 14 years"
Nevýhody: "Terrible Uncomfortable Overbooked"
Nevýhody: "Seats are extremely uncomfortable for a long flight. The food was not good. I tried to upgrade and was told I needed to buy a new ticket. The were plenty of seats available for an upgrade. Will not be flying Iberia again!!!"
Výhody: "Check in and flight were excellent. Didn't use food service."
Výhody: "Very comfortable and friendly crew."
Nevýhody: "They start boarding on time, but inexplicably kept people waiting on the jetbridge and did not allow anyone to actually pass through the airplane doors."
Výhody: "Not once have I had a positive experience on American Airlines. I actually booked this ticket 4 times before finally receiving a fully confirmed itinerary. Only to get on the plane in SLC and sit on the tarmac for 90 minutes causing me to miss my connecting flight. The replacement flights I again missed because American couldn't find anyone to give the travel voucher to an airport an hour away for the replacement flight they booked. I've never seen a more consistently incompetent company."
Nevýhody: "On top of all of this, my bag is lost. I'm at my destination and have been for two days and American airlines all can't get me my luggage so I can start my vacation. This is the biggest joke of a company and I'm disgusted with their lack of accountability, responsibility for the problems they've caused and the insensitivity they've shown for their screw up."
Nevýhody: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Nevýhody: "NO HUBO ENTRETENIMIENTO, EL AVION NO LO TENIA. EL PASAJE SE SENTIA INTRANQUILO . Y ESO HACE QUEEL VIAJE RESULTE MUY MOLESTO. ALICIA"
Nevýhody: "I am filing a complaint for my recent flight from Madrid to Chicago, IL on 2/26/17. During my flight, a five year old sat in front of me who was disruptive throughout the whole 9 hour flight. He was yelling and slamming on his tray table nonstop. This made it hard to sleep or relax on the flight. He was disruptive to everyone in the whole cabin. I tried to be patient, as it was a child, but when the child started climbing the seats of the row and kicking his legs in the aisle, I had to act. Not only was the child a hazard to the well being of the passengers of the flight, but he could have hurt himself. His parents did not seem to act on his behavior and did not speak my language so I was forced to approach the flight attendant in my cabin. I told the attendant, “N. Cara” as her name tag stated, how concerned I was with the child’s safety and how he was disrupting the flight experience of all the passengers on the flight. She was disgruntled as I was the third passenger to approach her. Instead of acting on the situation, she scolded me. In a rude and derogatory tone, she yelled at me claiming she couldn’t do anything and I should just move to a different seat. She yelled so loud she attracted the attention of all the passengers around. I am shocked and disappointed with the treatment and customer service I received from the crew on this flight. Furthermore, I recommend that the airline should ensure that their employees are competent enough to deal with situations where passenger’s safety are at risk. The fact that the crew member did not attempt to approach the child’s mother or address the situation at all was appalling. It should not be the customer’s responsibility to address disturbances or safety precautions on a flight. I do not think I was treated well on this flight and I am very unhappy with the services I received and paid a great amount of money for. I believe I should be compensated for the mistreatment I endured. This may have been the worst flight I have ever had and I do not plan on choosing Iberia Airlines ever again due to this experience."
Výhody: "Crew was courteous and friendly. They provide great customer service."
Nevýhody: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Nevýhody: "Waiting for luggage at JFK."
Výhody: "Crew was very not ve however flight was delayed causing no us to run to our connecting flight to Miami."
Nevýhody: "No free snacks were provided on this flight."
Výhody: "The crew was fabulous. Very friendly and accommodating."
Nevýhody: "Checking in and ordering special meal"
Výhody: "The in flight entertainment and personal touch screen were great. The captain seemed to do well with abating most turbulence."
Nevýhody: "The cabin crew weren't all that friendly and were super stingy about giving out water during the flight. The legroom was very limited compared to my last trans-Atlantic flight."