Výhody: "Friendly staff, new aircraft, great food"
Nevýhody: "Just some help with hand luggage"
Nevýhody: "The flight crew and gate crew were the rudest I have seen in my entire life. They acted as if they were too good to acknowledge passengers and ignored the flight attendant light and other efforts to get their attention to ask a question."
Výhody: "Seats comfortable. Entertainment was extensive. Food was good!"
Nevýhody: "Landing was rough!"
Nevýhody: "The seats were so uncomfortable , the leg space was too small ."
Výhody: "All good."
Nevýhody: "Actually, pretty all right, so no recommendations."
Výhody: "Crew was super nice and accommodating. Entertainment was the best selection I’ve ever seen."
Nevýhody: "It was impressive. Can’t yhink of anything."
Nevýhody: "2 hour delay sitting in Bangkok airport due to sick passengers and their luggage getting off"
Výhody: "Crew was friendly. Comfortable."
Výhody: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
Nevýhody: "Screaming kids for whole 14 hours!"
Nevýhody: "Only one thing thaar I'd suggest as an improvements would be to provide water on a mores frequently basis"
Výhody: "Information from the captain"
Nevýhody: "Serving alcohol to someone who had consumed a lot, difficult for the crew to know though."
Výhody: "Everything was great"
Výhody: "The flight certainly lived up to its reputation as being one of the nicest airlines to fly, even in being in economy. Great service, great food, great on board entertainment."
Nevýhody: "There was an incident prior to take off where a passenger in first class had to be removed from the plane. Though it’s certainly not the airlines fault that there was an issue with a passenger, they should’ve been a lot more transparent and gave us a lot more information on what exactly was going on other then “we need to go back to a special area to get this passenger off.” Couple that with the security checks to “make sure there is nothing on the plane that shouldn’t be” and very little explanation of what actually occurred, it made for a very stressful flight. Not knowing if this passenger had made any kind of threat against the plane, or safety of other passengers... etc, it was very hard to feel safe for the remainder of my trip being left in the dark as the incident occurred in first class."
Výhody: "The flight was incredibly comfortable, and Emirates reputation is well warranted. Service was impeccable and food was great. Seats were great, especially in business."
Nevýhody: "Overall business class was great, however I didn’t like the placement of the remote at my left shoulder. I hit rabdom buttons a few times and it changed the channels and I would have to re-search for the movie I was watching. Everything else was absolutely perfect."
Výhody: "Ease of checkin"
Nevýhody: "Delayed take off Delayed baggage retrieval’s"
Výhody: "Attention to detail Great Entertainment Excellent food Pilot updates on timing"
Nevýhody: "Movie channels and music could be easier to use"
Výhody: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
Nevýhody: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
Výhody: "Nice airplane, good entertainment, good food, ontime service, pleasant cabin crew"
Výhody: "My third time with Emirates. This time on an Airbus A380 from Prague to Dubai. Simply put, wow! Everything about this aircraft and flight was outstanding, from the aircraft itself, to the crew to the in flight service and the comfort of the seat,"
Nevýhody: "Can't think of anything. Really."
Výhody: "Crew were great"
Nevýhody: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
Výhody: "Best airline so far for economy long haul flight, was emerites flight"
Nevýhody: "No Arabs on board but everything in Arabic, no real issues. Would have been hard for my Thai girl to navigate on her own"
Výhody: "Decent food, real utensils, free wine, excellent entertainment system, free limited wifi. Try finding that on a budget airline"
Nevýhody: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Nevýhody: "They didn’t have enough landing cards in English, the aircraft temperature inside was too cold, the staff didn’t close the curtains to the galley area and made noise and light while everyone is trying to sleep, our baggage came out last despite having priority tags and the boarding process from the lounge in Dubai with lifts was very combersome"
Výhody: "Service is phenomenal, comfort of the seats and in flight entertainment was fab."
Nevýhody: "Food was mediocre, but then again haven't ever had a wonderful meal on an aeroplane before!"
Výhody: "Pretty uniforms and good service: Polite, gentle, helpful"
Výhody: "They were on time and excellent service all the way. It couldn't have been better."
Výhody: "I was impressed by the professionalism!"
Nevýhody: "Chinese passengers passing gas!"
Výhody: "The plane. The thoughtfulness of the crew. My seat's location. I was lucky to be in the front center! The flight information display. Flying at night across the Tasman Sea it was as though we were stationary (apart from a little vibration as we crossed the Southern Alps). Besides, the Air Bus is so quiet (comparatively). Oh yes. One other thing: the fare."
Nevýhody: "We are vegetarians (not vegan). I wasn't keen on the chicken/fish option. But I didn't complain."
Nevýhody: "The boarding process could be more organized and more smoothly."
Výhody: "Food selection Wine not as good as usual"
Nevýhody: "Boarding was chaotic. Why usher First Class into an area make ten stand up for ten minutes before boarding?"
Výhody: "I enjoyed the meals that were provided, the comfortable seats, and all of the flight attendants were very friendly."
Nevýhody: "Headphone was taken by crew the moment plane landed."
Výhody: "Great flight, very attentive staff, gluten free meal was not very good. At all"
Výhody: "The service was the best ever. Business class: The floor plan of seating was smartly laid out with plenty of room for storage. People were not crowded together and the food and drink were 5-stars!"
Výhody: "Really comfortable, good service."
Výhody: "The economy was just as well served as Business Class. There were 22 different countries represented in the crew on the flight. We were served a hot meal and a cocktail. Also, had more leg room than normal. Very efficient boarding system, as well."
Nevýhody: "There wasn't anything about the flight to and from Sydney to New Zealand we didn't like."
Výhody: "I requested a blanket for my Son and was told there was none available....."
Nevýhody: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
Výhody: "So comfy... Great service. Wished the flight was longer b"
Výhody: "Emirates is always excellent however the crew were not very engaging"
Nevýhody: "We fid not enjoy the close proximity of several screaming children who insisted in screaming at all hoyrs, making sleep impossible. What was concerning was the reluctance of the staff to intervene. Most disappointing as we did not have any sleep at all overnight."
Výhody: "Fantastic service all around"
Nevýhody: "Seat could have a more comfortable bottom and IFE was a bit dated"
Výhody: "seats reclined nice, movie selection great"
Nevýhody: "i didn't care for the manner in which you are charged for baggage fees"
Výhody: "The service for my granddaughters was phenomenal."
Výhody: "Entertainment was good, staff friendly and accomodating,"
Nevýhody: "Food was just ok, breakfast lacking, only given croissant and yoghurt, the angled lie flat beds are not as good as the 180 degree lie flats, would be nice to have complete lie flats."
Výhody: "Economy seats still comfortable"
could not undertake this flight as I was denied boarding pass at the check in counter at the Houston airport, Texas, USA for my flight QA 714
There was a 7 hours delay and the airline did not arrange any accommodation for an overnight stay at the airport.
Very old plane (15 years old).. And they lost my luggage!
Výhody: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Nevýhody: "Can't think of anything, everything was very good."
Výhody: "Another confirmation of excellent QA service."
Výhody: "Absolutely professional!"
Nevýhody: "Nothing all perfect"
Výhody: "The crew was unparalleled. Really. Attentive. Friendly."
Nevýhody: "Nothing could have been better beyond the signs at the gate."
Výhody: "From Doha to lax my assigned seat was 20K and some Isidore changed it before I arrived to Doha. Then I called in to get another window seat and likely got 29K. When entering the aircraft another moron changed to to 38E. I’m so definitely getting my refund for this customer service/ flight !"
Nevýhody: "Take a while guess"
Nevýhody: "Again very impressed with Qatar Airways service on the board"
Výhody: "Food choice was good & amazing crew ."
Nevýhody: "Plug for charging phone was not there that cause problem for me as my battery of phone was dead. Shocked to know that."
Nevýhody: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Nevýhody: "Mu luggage got broken"
Výhody: "Quality aircrafts and entertainment."
Nevýhody: "Service and helpfulness of attendants."
Nevýhody: "The new Q suites in business are GREAT!"
Výhody: "The food was OK, but not really as good as what we had received on other airlines. Example, on one flight I had a fish dish which was overcooked very dry and there was no sauce of any kind to make it palatable. I do not like to throw food away but half way into the meal I had enough. Other than that Qatar Airlines was really first class. The flight attendants were the best we have ever experienced. Their dress was immaculate, they were very friendly and attentive and were there to make the flight as comfortable as possible plus cater to all requests."
Nevýhody: "The food which was generally very bland and without any taste. Sauces with some of the dishes would be helpful."
Výhody: "The entertainment was reasonable, I enjoyed the festive choices."
Nevýhody: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Výhody: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Nevýhody: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Výhody: "Qatar beats every US based airline, hands down! The planes are clean and modern with better seats, leg room, technology, food and staff. Everything is included in the cost of a ticket, something that US airlines should learn! I cannot say enough about the experience and wood recommend to anyone traveling to destinations served by this airline."
Nevýhody: "I cannot think of a single thing."
Výhody: "Our connecting flight was only 1 hour after reaching Doha. They placed a crew member to receive all the passengers that needed to make that connection. Very very useful. Our luggage was made it to the short connection."
Výhody: "Crew were very helpful and courteous"
Výhody: "Stewards and Stewardess were very prompt and always had a smile!"
Výhody: "Q-suits. Very comfortable and private. Great upgrade to the 777. WiFi now available for very reasonable price"
Nevýhody: "Bus transfer to Termial 5 is VERY poorly organized and takes over an hour. This makes it harder to get to Terminal 5 even if you don't have to clear security again. Seats had a bar under the padding at about the position of my hips. Uncomfortable to sleep for several hours"
Výhody: "I haven't flown with Qatar for several years, but my memories of an exceptional experience were replicated. Fantastic modern aircraft, brilliant crew and great food."
Nevýhody: "Only one minor gripe, the passengers seated behind me talked incessantly, making my attempts to sleep impossible. I asked if there were any ear plugs available, but none could be found. My own fault, I should have packed my own."
Výhody: "The Crew has been excellent"
Nevýhody: "When I arrived at the Airport in Arusha (JRO) my reserved row 23 aisle seats for the DOH to JFK segment were changed to the (last cabin section row 31); also my aisle seat was changed to a middle seat Food was better from JFK to DOH Entertainment was lacking - movie and TV selection was poor for 20+ hours of flight time"
Výhody: "process quick and efficient"
Nevýhody: "average seats"
Výhody: "Best host staff"
Nevýhody: "Bad app don’t trust"
Nevýhody: "Flight delay by 4 hours!!"
Výhody: "Qatar airways is the best in middle East"
Nevýhody: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."
Výhody: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Nevýhody: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Výhody: "The staff are outstanding! Friendly, helpful and accommodating."
Nevýhody: "Poor choice of movies. Their 'world' movies should have subtitles"
Výhody: "The movie selection was good."
Nevýhody: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Nevýhody: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Výhody: "Flawless boarding, service, food and arrived 30 minutes early."
Výhody: "The seating, crew members, and entertainment was really good."
Výhody: "Everything was good!"
Nevýhody: "More movies, no wifi, better food"
Výhody: "Crew Service"
Nevýhody: "If a customer has not ordered Vegeterian / Special meal earlier, the crew doesn't carry any extra meal."
Nevýhody: "Not enough check in desks operating - very long wait"
Výhody: "New plane. Decent legroom."
Nevýhody: "Not enough food was served for a 16.5 hour flight."
Výhody: "The service from the crew was amazing"
Nevýhody: "The food was not bad compared to some air lines"
Výhody: "The crew and the airline was a great experience."
Nevýhody: "I wish there was more leg space between the seats."
Výhody: "movies were good."
Nevýhody: "14hour flight and you cannot give terrible food. You should know that. Although, a crew member did give extra food i request for a thing I liked."
Výhody: "Very friendly crew and efficient check-in service. Food was lovely."
Nevýhody: "Multiple problems with onboard entertainment re-setting itself."
Výhody: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Nevýhody: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Nevýhody: "The seats don't recline very far and on the a380 the window is a very long way from the seat making it impossible to lean against. - so difficult to get a reasonable test. The food was not great. Perhaps not qatar's fault(?) but we bought duty free alcohol in Brussels and took as carry on then after a layover in Doha we were advised Australian regulations prohibited us from taking it on board for the final leg - even though it was still sealed in the duty free bag. We were forced to check it protected only by some lightweight clothing and a thin back pack we had been using as cabin luggage. Fortunately it made it undamaged - but it would be better if we had been informed of this at Brussels."
Nevýhody: "delays with little information and compensation"
Výhody: "Crew was great"
Nevýhody: "Way to crowed and...you know how u see the clown car in a circus...this was a clown plane...seats are horrible just all together a frustrating flight..."
Výhody: "Swiss doesn't"t always have comfortable planes but this one was super comfortable"
Výhody: "The crew was super friendly and attentive. Best in flight service I have received in a long time."
Nevýhody: "The plane doesn't have usb ports to charge the phones, and as there are no screens or anything else, make sure you bring your battery pack."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great. Comfortable seats. Grateful they held the plane when we had a late arrival in Zurich"
Nevýhody: "Swiss generally should be more helpful/accommodating with transfers - especially at mammoth airports like Zurich. We had 10 minutes to transfer - and my mother requested wheelchair support, which never came. Just a disaster in that regard."
Výhody: "Crew was great. Seats were uncomfortable. No air. It was extremely hot."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "Crew was fantastic"
Nevýhody: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Nevýhody: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Výhody: "The food was decent and on board entertainment was pretty good."
Nevýhody: "The boarding experience was terrible. We bought new lightweight International sized carry-on bags for our family of four and packed extremely light to keep each of bags under the 8 kg weight limit for carry-on bags. The crew required us to check them anyway! So incredibly annoying."
Výhody: "Exelent Crew, great food and service I really like Swiss airlines. The best so far!!! Thanks"
Výhody: "Really good flight. Clean,on time, efficient. Early arrival even"
Výhody: "האוכל והשירות מצוינים והטייסים מצוינים"
Nevýhody: "מקום ישיבה צפוף מידי"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
Nevýhody: "The delay to fly was the only issue"
Výhody: "See above."
Nevýhody: "Hard to see monitor for films and to hear through earpiece."
Výhody: "Best flight for a long time. great service and entertainment."
Nevýhody: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "The crew was very attentive and friendly. For the price the seats where comfortable."
Výhody: "Good on board service"
Nevýhody: "Again delayed"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "Food and crew were great, very friendly and perfect with timing of serving meals"
Nevýhody: "The boarding kind of scrambled. The head phone connection bad for my headphones, I had sound only in my left ear. The screen had very poor resolution but selection of movies was goood."
Výhody: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Nevýhody: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."
Výhody: "Seats a bit tight"
Výhody: "Great service & lots of room to sleep"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Air hostesses were very courteous, friendly and the cabin was clean and comfortable. My flight from jfk to Geneva (then Zurich) was cancelled due to weather in Geneva (Swiss 23) so I got upgraded to a delta flight to Brussels then to Zurich Comfort+ !!! Thank you!"
Nevýhody: "Flight from Zurich to Johannesburg: Swiss 288 (airbus a340-300) Sat in the last row of the Swiss air flight, economy, which was okay but our whole row video enternatinment system didn’t work. You’d pick a movie and it wouldn’t play. The games, camera and flight status animation all worked but not the movies. Air hostess tried resetting , still nothing. But it was a great opportunity to have a lovely conversation with my new German Friend Barbara and read my book! More lactose intolerant alternatives for breakfast which had much (cheese, yogurt, croissant) Other than those two , excellent flight. Thank you Swiss!"
Výhody: "Kindness, courtesy and smiles"
Nevýhody: "nothing in particular"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "The crew was very nice and professional lucky it was a short flight"
Nevýhody: "The quality of the flight is cheap"
Výhody: "MANAGER WAS FABULOUS STAFF WAS FABULOUS"
Výhody: "The Israeli crew on El Al were very polite and tried to help."
Nevýhody: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Nevýhody: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Croissants and chocolate on an early morning flight"
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "The crew was terrific, the pilot provided us with lots of good information, and though the plane left late, it arrived on time."
Nevýhody: "The seats are configured exactly opposite the human back. Clean, new, but very uncomfortable."
Výhody: "That is wasn't crowded"
Nevýhody: "That I had a 5 hour delay and I was t informed about it earlier"
Výhody: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Nevýhody: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "Courteous friendly staff everything went super smoothly!!!"
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Výhody: "Good entertainment, tasty food, easy boarding and disembarking"
Nevýhody: "on line check in more difficult than others"
Výhody: "Boarding was efficient and the cabins were welll presented. Take off was on time."
Nevýhody: "A very small glitch was the cabin service. The cabin announcements were read out too fast to follow! Also, the cabin crew seemed to be in a rush to move the food tray away even though I was still sipping my juice. Maybe this was the early morning energy ...Slow down, guys!"
Nevýhody: "7 hrs late leaving, with postponements drip fed in 1 hr increments resulting in lots of hanging around and day completely wasted"
Výhody: "Nothing paid a bomb and got nothing for it"
Nevýhody: "Everything!! Never again will I be hoodwinked for the price of a standard seat"
Nevýhody: "The flight was held up in Sydney airspace by traffic control causing a short but significant delay which was not recognised by Qantas even though they knew we were connecting to International."
Nevýhody: "The airport closure wasn't PALs fault but the absolute lack of organisation and an attitude "act of God so look after yourself" is disgusting. Flying business expected some service but had nothing and they smiled and said they rebooked me 16 days later. Other airlines would book you on different carriers but not PAL. Last time no matter what special deal they offer."
Nevýhody: "We sprinted to make our connecting flight - bags didn't make it. Got woken up at 2am to collect them after a whole day traveling."
Výhody: "Exit row seat. Lovely aircraft and cabin crew."
Výhody: "Twice this trip, 2 qantas staff rectified our seating allocation so we could sit together as a family and i didn't even have to ask. The staff are always so pleasant and engaging."
Nevýhody: "A mishap when allocating seats online, when i chose seats for us online (my fault i left it too late) there weren't any together...but the staff rectified this..."
Výhody: "Friendly flight staff"
Nevýhody: "Cramped conditions in economy but you get what you pay for"
Výhody: "Flight was late 30 mins"
Výhody: "Flight left on time, arrived 20 mins ahead of time. And great landing"
Výhody: "All round great experience. All went to plan. A330-200 business class was just right for this short trip."
Výhody: "Excellent service. Comfortable seats."
Nevýhody: "Nothing comes to mind"
Nevýhody: "No options for seat choose which totally rubbish don't like deal with Qantas in future"
Výhody: "Speed of flight was excellent. Overheard storage was good."
Nevýhody: "Seats impossible to sleep on as they don’t recline enough to stop head from falling forward. Wings on headrest too small."
Výhody: "New business layout is more comfortable comfortable and private."
Výhody: "There was an excellent selection of movies to choose from. Breakfast was actually pretty tasty, and snacks and water were offered quite frequently. The seat was reasonably comfortable, and reclines back a decent way. For how huge the plane was, the boarding process was super fast and efficient!"
Nevýhody: "Seats were still rather cramped for my poor husband, who is 6'3. It is very hard to get out of your seat if you're in a window and all the seats on front are fully reclined, and I am relatively spry! Can't imagine an elderly or debilitated person trying to do so! The in flight movies were great, but you had to use the headphones they provide, and none of the 3 pairs I tried worked well. All had constant static. Although the seats recline far, they also do it abruptly and are hard to get to come back up. The dinner (we had the beef) was not very good. The quality of the ground beef was what you would expect from a fast food place. The worst part of the flight was that the sat ALL the infants in the same area on the plane, and all right around us. 5 of them, to be exact. 17 hours of on and off screaming babies! My husband had to move to a different seat to get some sleep! Thankfully, I can sleep through anything. Overall, less terrible than I expected a 17 hour flight to be, but could have been better. Some crew were very nice and helpful and others not so much. The first woman my husband asked told him (rather abruptly) that he wouldn't be able to use his CPAP machine. Then a really nice guy helped him get it set up. The turbulence was a bit scary for me, and the way the captain would announce it didn't help! He'd just say "all passengers and crew be seated and fasted your seat belts" in a rather grim tone as the plane shook violently."
Výhody: "Very good service"
Nevýhody: "Food was very average for business class"
Výhody: "Looking out the window."
Nevýhody: "Flight changed from an A330 to a B737 perhaps as Resukt if the public holiday"
Výhody: "Our flight with qantas was fantastic. Staff are so friendly and helpful. Food was excellent. Premium economy makes a difference on a 15 he flight."
Nevýhody: "when my bag got lost"
Výhody: "Crew were affable and courteous, even if not very attentive."
Nevýhody: "The entertainment system was ancient, with small screens, loose sockets for headphones, flaky performance. Only the content was decent (not good). They announce boarding sequence and then fail to honor/enforce it, allowing a free for all."
Výhody: "Short flight . It's ok"
Výhody: "The Staff were friendly during the whole flight. Seats were really comfortable and good movie and song choices. Boarding was fast."
Nevýhody: "The headphones looked quite dirty so I used my own. The breakfast meal was bad, especially putting in a hash brown that just gets soggy."
Výhody: "Service always great. Smooth lift off and landing. Just feels so safe. I trust Qantas 100%."
Nevýhody: "I did not at all like the fact that the Qantas supplied headphones did not come with an adaptor to convert my pwn noise cancelling earphones to stereo sound."
Výhody: "Everything was great about these flights, food and service included. We had a slight delay on our return flights but were updated along the way. Definitely recommend!"
Výhody: "Almost 17h is a LOOOONG flight, so it could have been awful... Thankfully it was not crowded, though, so I had a centre row to myself! Actually managed to get more than 4h of sleep. Loved the SkyCam, especially since we followed the full moon all the way."
Výhody: "The crew were really very good kind and could not have done more. I have crew members who are patients of mine and I know the stress they undergo and I wa actually very proud of the crew in my section of the aircraft"
Nevýhody: "Not applicable"
Výhody: "- The kindness of the crew members - The food - The entertaining aboard"
Výhody: "Fog prevented the plane we where to fly out on from landing however planes from other airlines where landing. This lead to a 6 hour delay."
Výhody: "I paid for an extra legroom seat - really makes a difference to getting some sleep on the two overnight legs of QF2, but you might want to bring your own blindfold and slippersocks as these are not provided in Economy."
Nevýhody: "Gluten-free food in particular needn't be milk/lactose or meat free, and needn't be based around those gluten-free breads (Qantas GF bread was better than some others but still not great). There are good gluten free noodles, and most of the NORMAL meals would be find as long as gratuitous adding of wheat products to sauces was avoided (there is no excuse for soysauce or cornflour containing gluten - wheat and flour are additives that should not be present in ANY product that isn't specifically a wheat product). If the Asian meals, curry and rice, etc. were made with care they would be GF and many (Australian) restaurants offer GF variants of their meals. Still don't understand why they didn't give me real butter or real milk... Should have announced explicitly that we needed to pick up and clear and recheck baggage (on same tag) before our domestic flight."
Výhody: "Food off the menu was excellent. Tummy wasn't feeling well so I liked having carb-free options. The Asian salad for dinner and fruit platter for brekkie went down well."
Nevýhody: "Have always booked tickets and flown with my partner. Set alarm to check-in online exactly 24hrs prior to departure as usual and found my partner and I seated in different seats with no available seats to switch. How can this be on an aircraft this big? Thought we might be able to fix it at the counter next day, we headed to the airport early by 3hrs to sort it out. Maybe it was the end of a long day, our flight was close to midnight... Check-in lady was lovely and all smiles but it went downhill from here... No option to sit together and no offer of an upgrade at the counter or at boarding (we didn't ask). Duty-free collection instructions weren't clear prior to boarding ("board as you will and pick up after") and during boarding the staff member seemed over it ("pick up after boarding"). Wouldn't it be easier to advise over the PA so we don't have to ask or if we have to ask explain something along the lines of "you can collect your duty free from the cart after you scan you ticket, prior to boarding the aircraft". The worst part of our experience was the aircraft itself. The plane was obviously very old and tired. My partner's seat kept reclining and wouldn't stay upright (we didn't complain). Rows were so close together that you could smell the person in front's hair when they reclined their chair fully (which they did for the entirety of the flight) and your eyes feel cross-eyed it was so close. The entertainment system was old - we couldn't choose when to watch our movies and as movies aren't the same duration we missed out on a lot of the movies we did want to watch. Finally the selection of movies could've made up for this downfall but it was incredibly limited in selection for a long haul flight. Not sure if it was us but the flight crew also seemed tired and over it too. Luckily we had sleeping pills so we slept through much of the flight but what we did experience wasn't good at all. V disappointed."
Nevýhody: "No veg option No screen for movies."
Výhody: "Nothing! !"
Nevýhody: "Flights delayed for 4 hours. .service poor. .after 14 hours another 25 min waiting on runway. .and 35 min waiting for luggage. Qantas-NEVER AGAIN! !"
Výhody: "On time , efficient service"
Nevýhody: "I'm a qantas frequent flyer and have always been loyal. But next trip, I will try a different carrier (Etihad, Emirates even Singapore). Standards have slipped, customer care is lacking. I heard this from people I was sitting with as well, so not just my opinion."
Výhody: "The food was great along with the movies. Everything went smoothly and made it home no problems."
Výhody: "I liked that my baggage was returned to an address I gave the staff. However, my baggage was recovered and only delivered to me the Next evening at 6 p.m:(. It was most inconvenient as I had clothing For a graduation function I had to miss due to no baggage. :(:(:"
Nevýhody: "I was most surprised to have NO baggage to arrive in Tokyo Especially as business class priority baggage. Staff at baggage handling in Tokyo were extremely helpful But NO compensation was given to allow me to purchase Basic materials. I was yoke I can collect $80 at Sydney airport On return!!!!!"
Výhody: "fewer rows of seats in my section upstairs quiet - no children darkness for the overnight flight"
Nevýhody: "would have preferred more foreign movies - with English subtitles - for the more discerning movie watcher - most movies were populist rubbish"
Nevýhody: "crew were nasty Ran down aisle with without stopping I had to call her back twice"
Výhody: "Poor food. Not as good as domestic."
Nevýhody: "Helpful and aware."
Výhody: "This was an Emirates flight. Codeshare means you get attentive staff and decent food. Always happy to be on a Qantas codeshare partner instead of the Qantas planes. The gap from Emirates back to Qantas is vast."
Výhody: "The flight was great had a smooth transition from plane to terminal"
Nevýhody: "Food was very ordinary"
Nevýhody: "The headphone jack in my seat was broken - the crew gave me a new headset, but it didn't do anything. It was difficult to get them to take me seriously. Also, fix the website. This is the second time I have not been able to book my seat correctly."
Výhody: "Movie selection pretty good"
Nevýhody: "Terminal at LAX only allowed use of Admiral Club not Qantas lounge LAX international. 5 hr layover. No food. Poor facilities. 2 drink voucher. Not up to Qantas standard by a long shot. More importantly seats economy on American Airlines flight fro LAX to SYD very narrow and incredibly uncomfortable. Unable to rest comfortably to any degree or be able to have a meal when seat in front reclined and i am not a big guy. I fly often for work and also pay for Qantas club but this experience is making me think very differently about booking flights according to what the codeshare airline is. Dissapointed and not what I expect the standard of a Qantas codeshare airline to be."
Výhody: "The Qantas service is generally good, and they do acknowledge Platinum members. Also the boarding delay was well advised."
Nevýhody: "More the Dubai airport side, and the fact that the loung boarding arrangements are not intuitive."
More space . Several delays , boarding process and security extremely disorganized and time consuming
Nevýhody: "More food"
Výhody: "Very good"
Nevýhody: "Hi am happy"
Výhody: "The crew. The punctuality."
Výhody: "Crew was ok, food and drinks was enough for 1,30 hour flight."
Nevýhody: "I really expected more from Austrian airlines."
Výhody: "Crew was polite and helpful"
Nevýhody: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Nevýhody: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Výhody: "The crew was great."
Nevýhody: "My seat would not recline at all"
Výhody: "For short flight the seats are ok with space for the legs"
Nevýhody: "The flight was 30 minutes delayed"
Výhody: "I was able to get good seats, front of the plane. 3rd row for all my flights. pretty decent leg room"
Nevýhody: "flight was delayed, 2nd Austtian flight delayed in the same day"
Nevýhody: "One hour late for take off..."
Výhody: "Nothing. See below."
Nevýhody: "Original flight cancelled so rebooked ojba floght five hours later - then with one hour to go until that second flight, that was cancelled as well. Totally unhelpful ground staff, who were oblivious to the fact that I had a work commitment the next day so couldn’t overnight in some random hotel at an airport to suit Austrian’s policies. Eventually routed via Lisbon which meant literally flying all night to arrive at 0600. Lufthansa and Austrian have some serious faults to correct."
Nevýhody: "You sold wrong tickets to customers. I booked economy tickets but I got Econony lite ticket. Had to pay extra charges. You shouldn’t make money to sell lower class tickets as regular."
Výhody: "On time take off"
Nevýhody: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"
Nevýhody: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Výhody: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Nevýhody: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Výhody: "Everything Fromt the crew and service. To checking in and deplaning was awesome"
Výhody: "Crew was very friendly, food was decent and the boarding was a breeze."
Výhody: "Macedonian staff were very helpful when I arrived early to get me checked in and situated"
Výhody: "Crew only offered water once during the whole night flight. The entertainment programs regarding games was very restricted, both in terms of game offers as well as operation / handling"
Výhody: "The flight was comfortable and very timely."
Nevýhody: "Very little leg room."
Výhody: "Nothing special."
Nevýhody: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
Nevýhody: "Our flight was delayed by three hours due to “technical problems“. We were never updated during the weight and when we were told that the flight was canceled everyone was told to go back to the ticketing area to pick up their luggage and to find other options. When we were almost halfway there we were told to turn around and that the flight in fact was not canceled. The food was mediocre at best in the service on the plane was in adequate. They were understaffed and staff to peer to be stressed and fatigued. The seats were small and cramped and not well padded in the economy section. We are going to be flying on Lufthansa in the spring and will hope that their services are better than what we experienced on Austrian air."
Výhody: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Nevýhody: "See previous comments"
Výhody: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Nevýhody: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Výhody: "Boarding process quick and on time."
Nevýhody: "no entertainment to rate."
Výhody: "Very organized airline. Friendly staff."
Výhody: "Super friendly"
Nevýhody: "No entertainment"
Výhody: "My flight from Vienna to Warsaw was fine."
Výhody: "The plane arrived at destination ahead of schedule."
Nevýhody: "€40 for a single 12 kg checked bag--that could have been gate checked? Seems excessive to this traveler."
Nevýhody: "Nothing to dislike"
Nevýhody: "Delayed flight after an already long flight from the states"
Výhody: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Nevýhody: "Flight was delayed"
Nevýhody: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."
Výhody: "Good food, nice crew, nice screen, new plane"
Výhody: "Food, entertainment."
Nevýhody: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Výhody: "Flight was cancelled. Waited over two hours to be rebooked. Nothing was offer. Special meals was not available for a flight that is over 9 hours. No other food was available."
Výhody: "The flight was on time, and the attendents on Austrian engaging and charming crew"
Nevýhody: "nothing in particular"
Výhody: "Staff are pleasant and competent."
Výhody: "Attentive flight attendants"
Výhody: "The flight was smooth and the staff was great."
Výhody: "Everything was wonderful ,except for the poor food."
Nevýhody: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."
Výhody: "The good and service"
Nevýhody: "No TV screen"
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."
Výhody: "the crew"
Nevýhody: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."