Nevýhody: "Poor customer service and lack of care for loyal passengers"
Výhody: "crew was pushing , no time in an rush all the time"
Nevýhody: "service level"
Výhody: "Nothing special."
Nevýhody: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."
Nevýhody: "flight on time. flight was delayed and gate changed"
Nevýhody: "I think the food in our flight was not that good.."
Výhody: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Nevýhody: "Nothing Better than average flight"
Výhody: "Seats were good"
Nevýhody: "Food could have been better"
Výhody: "Good boarding, good arrival gate"
Nevýhody: "Old plane, entertainment system is very old and screen bad"
Nevýhody: "Transit time is good for way too tight"
Výhody: "Service was great on both sectors"
Nevýhody: "Premium economy seat is still not comfortable enough in comparison with economy."
Výhody: "lot of turbulence, uncomfortable ride"
Nevýhody: "entertainment system was good"
Výhody: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Výhody: "SIA service and food is always good. The flight went by quickly which is good."
Nevýhody: "The entertainment system for the 777 did not have a touchscreen which I have been accustomed to on other SIA flights, but the main issue was the brightest setting for the screen was very dim. I think the screen is just old and not as bright as before."
Výhody: "Everything From the food to the drinks to the comfort"
Nevýhody: "With no food preferences specified, it takes a significantly longer time to get your meal as there are a lot of people who have special dietary requirements on certain routes."
Nevýhody: "Cabin temperature was really hot."
Výhody: "Entertainment excellent, cabin crew superb"
Výhody: "Comfortable, full service through the night.."
Výhody: "That the A380 was only 70%full, resulting in me getting three seats to myself. I was able to stretch out and sleep for most of the flight. Food and service were top notch. Better value than Lufthansa or American, for the overall flight experience. You could fly cheaper, but not better, in economy."
Nevýhody: "Though we landed early at JFK, we had a one hour wait on the tarmac until one of the only two gates capable of receiving an A380 opened up."
Výhody: "Premium economy"
Výhody: "The flight was carried out by Lufthansa. The staff was very polite and helpful."
Výhody: "More movies and TV than you can watch, incredible cabin team, low cost, I mean, what's not to like. American, are you listening?!?"
Nevýhody: "I have to drive from DFW to IAH, I wish Singapore would take over from American and British Air at DFW, honestly Singapore is cheaper, better service, nicer ground and in flight teams. It's worth the extra drive to travel with people that actually care"
Výhody: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Nevýhody: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Výhody: "Again very friendly and efficient service ."
Výhody: "Crew very good as was entertainments system"
Nevýhody: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Výhody: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Nevýhody: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Nevýhody: "too long a flight 17 hours from SFO to Singapore"
Výhody: "Crews are truly nice and patient"
Nevýhody: "Crews are very nice, food are not really good"
Výhody: "Friendly crew, efficient boarding"
Nevýhody: "Food not good and inefficient service, very old plane and entertainment system doesn't work properly, below expectations for such a good airline"
Nevýhody: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Nevýhody: "Need to be able to upgrade with Krisflyer Miles"
Výhody: "Nothing specific"
Nevýhody: "No real dramas"
Nevýhody: "Old plane. Old in flight entertainment."
Výhody: "Upgraded to biz class, which was fantastic"
Výhody: "The comfort and food plus drinks."
Nevýhody: "Delay in food distribution, over waiting because of many people but only twogroups of serving crew"
Nevýhody: "poor ground and inflight crews hospitality poor food quality poor food variation"
Výhody: "No fuss flight but lacking that something extra"
Výhody: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Výhody: "Service is amazing! I loved that airplane had Christmas decorations on the walls and great choices of food and beverages."
Výhody: "The overall experience was good. Crews are friendly and approachable. Food taste good."
Nevýhody: "Beware of babies on board."
Výhody: "Food was exceptional"
Výhody: "Amazing crew, great service. Really good food"
Výhody: "Movie selection, very helpful crew and good quality food."
Výhody: "Extremely polite flight crew"
Nevýhody: "-The food was pretty bad -The movie sound quality was bad, and the subtitles didn't work -Not much leg room"
Nevýhody: "Horrible food, crew wasn’t nice"
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Výhody: "Great movie selection during the flight. Most of the food was decent."
Nevýhody: "The boarding process was a pain in the butt. Even though my boyfriend and I did a pre- check-in online the day before. We still had to wait over an hour to check our one piece of luggage and wait to be checked in and get the boarding pass. Even though the site says we have the option to print out the boarding pass or show the code on our phone, we still had to deal with all the hassle. The plane was smelly until we were about to take off. The first meal on our way back from Istanbul was awful. The omelette was greasy, overly cheesy and bland. Same goes for the spinach pastry in the same tray. On the flights to Cairo, there was not enough drinks served. I only had one beverage offered to me. I was bypassed when they were serving the coffee/ tea. Also, the timeliness with serving drink was bad... I waited about 4 hours before getting my first beverage on the flight home."
Nevýhody: "My bag was lost"
Výhody: "It was good the service onsite the plane"
Nevýhody: "It was delayed both ways coming in from Boston and jo apologizing or telling us what was the reason."
Výhody: "Food was good"
Nevýhody: "Service was very slow. Only one person was serving. We had dinner at 10:15 pm and they did not had some of the beverages that were on the menu"
Výhody: "service, no delays."
Výhody: "Same as before"
Nevýhody: "Same as before"
Nevýhody: "Leg room especially between Houston and Istanbul fo"
Nevýhody: "I could not use my ticket I was trying to extension date but customer services terrible"
Výhody: "Food, entertainment and service"
Nevýhody: "No boarding in Turkey airport, difficult to get down and up after long flight, narrow sitting space"
Nevýhody: "flight sells man were horrible. they were not helpful nor caring, and didnt help me with my problem."
Nevýhody: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"
Výhody: "The crew is always very friendly and helpful. Plenty of space in the overhead bins. Food is very delicious and you can always get either one of the options, whereas, in other airlines, you have to settle for the least favorite one if your seat is closer to the tail. They have sandwiches and cakes available during the whole flight."
Nevýhody: "The seats are cramped just like any other airline."
Výhody: "The food and entertainment was good. The crew was very nice."
Nevýhody: "seats too small. I am 6 feet tall. The guy in front leaned back and my knees were jammed for 12 hours. I think this is a violation of gineva convention."
Výhody: "This was my first time traveling with Turkish Airlines and the experience was awesome. The staff was very courteous from LAX till my final destination. The cabin crew was friendly and helpful, the flight entertainment system had new movies and television series. The best part of the journey for me was the chef greeting you when you board the plane. Overall a five-star experience."
Výhody: "(see above)"
Nevýhody: "(see above)"
Výhody: "Will never use kayak again"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Awesome cabin crew."
Nevýhody: "Tight seats and some passengers were so noisy and loud throughout the trip."
Výhody: "The flight was excellent, with good food and good service. The crew was very professional and courteous."
Nevýhody: "Our experience in the Istanbul airport. We got off our connecting flight and no one was willing to provide us with directions. We had to stand in a security line for two hours thinking that we had as a consequence missed our connecting flight. Again, no communication. We found out when we finally got through security (we had already gone through security at the Paris airport), everyone was in the same situation and our flight had been delayed. It would have been helpful to know that as we were standing in line. While in the line, many people panicked and starting pushing their way to the front of the line. Again, no officials were there to keep order. It was truly a mess! And creating too much anxiety and stress that I really wanted to not have on my trip back to the USA. I realize that in these times, we must go through added security, but I am accustomed to US airports where there is more communication over the intercom and by airport officials. In Istanbul, it seemed that everyone did not want to give directions, and airport officials seemed to avoid the public they were there to serve."
Výhody: "The boarding was fast and smooth"
Nevýhody: "The food"
Výhody: "the food is good - staff are generally friendly but not great with English if you have a problem"
Nevýhody: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Nevýhody: "It was very hot during the entire flight."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "They treated us so well--always with a smile! The crew always went out of their way for our comfort and we really enjoyed the flight--as much as a long overseas flight can be enjoyed, that is!"
Nevýhody: "Sometimes we didn't have a choice on the food because one of the two choices was gone until it got to us, but we still enjoyed the different food than we usually eat."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Nevýhody: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Nevýhody: "There was no option to choose kosher food in the order."
Výhody: "I like the entertainment system with lots of movies chooses."
Výhody: "The meals and the service, even in economy class."
Výhody: "same as above"
Nevýhody: "same as above"
Výhody: "20 min delay. Boarding took too much time"
Výhody: "the food is great, very good multimedia system"
Výhody: "The food was good, the crew was very professional and friendly."
Nevýhody: "The seats are too crammed and there's barely any room in the economy class."
Výhody: "Entertainment (movies) always helpful to pass the time."
Nevýhody: "Hot in the plane during and after boarding - no cool air. I have come to expect more from Turkish Airlines, and I hope they make sure they improve this aspect."
Výhody: "My mother's luggage was lost and arrived to us ripped the next day and i emailed them yet no compensation has been made and no one has replied to the email."
Výhody: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Nevýhody: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "The service, food, efficiency"
Nevýhody: "It seemed that the handling and leaving the plane took very long, probably due to airport services"
Výhody: "Had emergency exit row with plenty of leg room"
Nevýhody: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"
Výhody: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Nevýhody: "Not enough leg room. Flights are costly enough and it just seems wrong to upcharge passengers for more legroom. Legroom should be standard outside of first /business class."
Nevýhody: "Seat wasn't comfortable"
Nevýhody: "Delays both in DETROIT and a huge delay in Shanghai."
Nevýhody: "It felt like the flight attendant had a long day. Chairs weren't super comfortable."
Výhody: "Easy, fast, simple. Not crowded."
Výhody: "No delays. Easy boarding."
Nevýhody: "Our itinerary was canceled"
Nevýhody: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Výhody: "Fly attendants were very professional"
Nevýhody: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Výhody: "The seats were awful .how many can squeeze in. .horrible"
Nevýhody: "Room to breathe, move a little"
Výhody: "Very bad crew. Seats very uncomfortable"
Nevýhody: "Crew could have been better"
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Výhody: "Smooth. Fast boarding"
Výhody: "Everyone is working the gate and on the plane were amazing!"
Nevýhody: "The fact that I couldn't change flights on the day of travel"
Výhody: "Great service, on time."
Nevýhody: "Could not print subsequent AeroMexico flight segment boarding pass."
Výhody: "flight attendants"
Nevýhody: "As soon as we all were boarded we where told there was a mechanical issue. Sat on the boarded cramped flight for 2 hours until issue was fixed. If there was a mechanical issue then the plane should’ve not been boarded until it was fixed. Much rather have waited in lobby for 2 hours than on a plane with no food and water. Or at least alllowed us to deboard while issues where resolved."
Výhody: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
Nevýhody: "No Gluten free option"
Výhody: "Happy to get an earlier flight - and was put in ComfortPlus"
Nevýhody: "Small plane, no entertainment (movies, music)"
Výhody: "Delta is not a good place to be"
Nevýhody: "Delta is not good on customer service"
Výhody: "I loved the check-in reminders, up-to-date flight info, and overall friendliness and helpfulness of the attendants."
Výhody: "It was on time. Flight attendants were courteous. There were snacks."
Výhody: "Smooth quick flight."
Nevýhody: "I had to rebook as opposed to it being done by Delta. Cancelation was due to equipment."
Výhody: "Flew in First Class. Felt very pampered"
Výhody: "The boarding was easy, crew was super and the travel was awesome."
Nevýhody: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "On Tim and friendly"
Výhody: "Good flight crew"
Nevýhody: "Flight was delayed with no explanation."
Nevýhody: "After fully boarding the plane, we all had to leave because the air conditioning failed. We've traveled five times on Delta this year and every trip has had a significant delay."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Nevýhody: "Flight overbooked and the gate paid no attention to how many bags were being brought onboard. Was forced to check my carry on. I hope it arrived."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Flight attendants were extremely nice to my baby and me. Didn't feel rushed. Nice variety of snacks."
Výhody: "there was NOTHING good about the trip from nc to atl to fl!"
Nevýhody: "where should i start? my flight was delayed leaving NC to ATL. after standing in line for over an hr trying to speak to someone about the issue. i was notified on my phone i could keep my current flight or rebook of course i wanted to keep my current flight since it was my birthday weekend. i then called delta (in nc) for help since they told us we wouldnt make our 1030 flight and we might have to stay in a hotel that night until we could rebook the flight. not cool! i was told by a person (in nc)about what i should do once landed in ATL. they were beyond rude. they turned their backs or gave half answers. when asked about the hotel for the night they told me they werent going to handle that and i had to pay for a hotel AFTER i was just told by a delta agent that if i had to stay overnight my hotel was going to be covered. i then again called a delta agent in ATL after being informed that my status on the stand by list wasnt activated and i had less than 10 mins to make it to the next terminal and try to get activated and i would probably not get onto that flight to leave ATL. we were told that we had to stay in the terminal that night. my whole trip could have been ruined from the start from the flight being delayed in NC to talking to rude delta agents in NC and ATL. my flight status being one thing and then finding out it was something else. i never had to deal with something like this."
Výhody: "Easy flight. Plane and crew were fine"
Nevýhody: "It was a short flight but no entertainment on this plane."
Výhody: "We did eventually get there"
Nevýhody: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Everything was great. Staff were friendly and courteous, I only had one problem but even that was solved and I was taken care of."
Nevýhody: "The only thing I didn't like was that wires got crossed and now I don't have my luggage because my check in agent from the start of my journey didn't send it to the right place."
Nevýhody: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."
Výhody: "Everything else good."
Výhody: "Crew was friendly and apologetic"
Nevýhody: "The AC did not work and we had to get off and hang out in the jetway for probably 45 minutes. Nightmare."
Výhody: "Great service, a lot of food, good entertainment"
Nevýhody: "I don't understand why people take babies on red eyes. It makes the flight so unpleasant. I wish airlines would discourage this."
Výhody: "Before we even boarded, the ticket agent happily found two seats together for my husband & I. The in-flight staff was particularly helpful. We had some medicine that needed to be refrigerated and they both provided a bag of ice for us to keep it in and checked back to replace the ice as it melted."
Nevýhody: "The seat was very uncomfortable in delta comfort zone."
Výhody: "The cookies on board were tasty."
Nevýhody: "There was no gate agent until another passenger went all the way to another gate to retrieve one. The flight kept getting delayed, but no one made any announcements about why or even that there was a delay. Passengers just kept noticing the time change on the flight info board. On board, if you didn't buy into Delta's classist system of paying for an "extra comfort" seat (which, by the way, is a regular seat), you were seated in a tiny shoved in extra row where even my 8 year old's knees bumped the seat in front of us while seated. I will never fly Delta again, particularly with them being one of the priciest options."
Výhody: "Nothing really."
Nevýhody: "Arrived at airport at 08:00a for 09:10a flight. Delay for weather, then crew rest, then cancelled ~6 hours later. All while sitting in the airport like a dope. Put on a flight with overnight in LGA, but they could not tell us if a voucher would be provided. Usual story since the govt does not mandate the airlines do better. Was not advised to try standby on other later flights, which worked. Finally landing in BOS, we sat for 45+ min waiting for a third person to flag the plan to the gate. Understand why, but really annoying after such a long day full of delays. Felt many areas could have been handled better. Each person individually tried, but in aggregate it was a mess."
Nevýhody: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "The crews were pretty great!"
Nevýhody: "The regulating of the temperature."
Výhody: "Usual faultless KLM experience"
Nevýhody: "Boarding was crazy. Could not everyone in the gate area."
Výhody: "The crew was informative"
Nevýhody: "Inflight sandwiches"
Výhody: "KLM STAFF WERE VERY PROFESSIONAL"
Nevýhody: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Výhody: "very nice crew"
Nevýhody: "my bagfage was lost"
Výhody: "Comfortable seat, great crew."
Nevýhody: "Flight delayed, no USB port and no entertainment"
Výhody: "The crew was amazing, flight on schedule and good entertainment."
Nevýhody: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Výhody: "Food and service"
Nevýhody: "Working wifi would be good. Better A/C. More comfortable seats"
Výhody: "Very professional"
Nevýhody: "Lost luggage"
Nevýhody: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Výhody: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Nevýhody: "not really"
Výhody: "The crew were amazing and the flight was very smooth."
Nevýhody: "Keep up the good work"
Výhody: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Nevýhody: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Výhody: "MCR airport Mert & Greet parking was smooth and efficient."
Nevýhody: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
Výhody: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "The crew were hardworking, responsive, conscientious and friendly"
Nevýhody: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Výhody: "Nice flight, nice crew, and a nice experience."
Výhody: "Sandwich was incredibly tasty (although not much filling)"
Nevýhody: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Výhody: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Nevýhody: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Výhody: "Flight crew was fine. Food was good."
Nevýhody: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Výhody: "Decent seat size. Sorta slept the whole flight."
Výhody: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Výhody: "Seats were comfortable"
Nevýhody: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Nevýhody: "Tiny old cramped plane."
Výhody: "Flight was on time and quick and comfortable"
Výhody: "Short-hop flight, fit for purpose."
Výhody: "quick and relaxed"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "Wider seat than most business class"
Nevýhody: "Row 6 in business is after the first 5 rows and Galley and restroom. Very awkward"
Nevýhody: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The cabin crew, the flight and communication and the cleanliness of the plane."
Nevýhody: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
Výhody: "They were awesome."
Nevýhody: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
Výhody: "It was a short flight so it was O.K."
Nevýhody: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."
Výhody: "Good and plenty of food available."
Nevýhody: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Nevýhody: "I missed my flight because of MU"
Nevýhody: "Fewer entertainment options than the delta flight. I got excited with that first flight."
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Nevýhody: "A better breakfast..."
Nevýhody: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Nevýhody: "Things were very scratched"
Výhody: "I was i business class and the crew were very good"
Nevýhody: "nothing as it was not a long flight, only 3 hours"
Výhody: "This is a great way to travel from Helsinki to Tampere and avoid the railway and train changing."
Nevýhody: "The plane is not comfortable, but the flight is very short. It balances out."
Výhody: "Beautiful new modern aircraft & plenty of spare seats on the flight. Paid for Economy comfort & it was worth it."
Nevýhody: "Did not like that you had to pay for drinks & snacks. For someone of Finnair’s standing, you would think they would include it."
Nevýhody: "They have no charging points for the phone"
Výhody: "The crew was very helpful and kind. The plane extremely comfortable"
Nevýhody: "Security service in Helsinki is quite unprofessional. It does not understand EU Security Rules for liquids at airports. Where do they find such guys?"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Výhody: "was very disappointing that website doesn't have full information regards the second bag check in. The cost is different from checking on the web and checking at the airport."
Nevýhody: "all the info should be listed on the web as well that the cost is half more than the website"
Výhody: "Spacious plane"
Nevýhody: "Could not select convenient seats with companion, food and entertainment very mediocre"
Nevýhody: "No seating available at the gate. People had to sit on the floor or stand"
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "Sorry I like the price ...."
Nevýhody: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
Výhody: "Professionalism, punctual, friendly service"
Nevýhody: "You pay for your food just like you do on American Domestic airlines. However they offered coffee and their special Finnair grape juice."
Výhody: "Airbus 350, quiet and smooth. Wifi, booking a taxi on board and being met on arrival. Good seats in business."
Nevýhody: "Bag collection was chaos and took too long, it's not such a busy airport"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "food was about the worst I have seen (with special mention to the coffee served as it was def the worst even for airplanes standards) could not check in online ( web would not allow me)"
Nevýhody: "30 min between flying"
Výhody: "Airplane was pretty spacious and clean and it had all the amenities of a newer plane"
Výhody: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Nevýhody: "The food was decent but not special."
Výhody: "Food was good for airplane food."
Nevýhody: "Plane only had screens for the movie in the center aisle and only every five rows or so."
Výhody: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."
Výhody: "I like the Airbus A330 model's that AA flies from Charlotte on European destinations. They are the former USAir A330's and they are nice both in business and economy. There are no premium economy seats on this version. And Charlotte is an excellent airport to fly from/to."
Nevýhody: "I wish there was a premium economy offering on this plane. The first row of economy is sold as such but is really nothing like prem economy apart from additional legroom."
Výhody: "I've got a lot of attention to my needs with some health issues. Thank you very much."
Výhody: "I thought the flight attendants were professional and friendly. We landed safely and on time."
Nevýhody: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
Výhody: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Výhody: "All went smooth"
Nevýhody: "The vegetarian food was very boring and small portions. Please spice it up and don't just take away things. Add things: tofu, mushrooms. Whatever."
Výhody: "The inflight movie selection."
Nevýhody: "The uncomfortable chair."
Výhody: "The flight was operated by Iberia. The crew was very good, the flight was on time and it was a comfortable flight. It was not a full flight (either way to or from Madrid) and there was plenty of room to spread out and sleep which was nice. The entertainment system was great with many options from TV to movies to games and music. The food was only fair but included a meal and a large snack. I will definitely take this flight again."
Nevýhody: "nothing to dislike about the experience"
Výhody: "planned time of departure Fare potential for getting 5 seats so I could get a good nights sleep"
Nevýhody: "Plane left 3 1/2 hours late due to a mysterious mechanical problem that caused them to taxi it away from the gate more than once. Relatively little communication from American whose flight it was. Scheduled departure 10 PM. Actual departure 1:30 AM I reserved a center aisle seat in a row that was completely empty a day or two before departure, hoping to get the whole row. Didn't work out. Just before we closed the doors a couple arrived at the row and took up three of the seats. Darn it. But I still got a good nights sleep. Wish there was an option to check N/A on several of the options above. I didn't speak to a crew member. I didn't eat or drink anything. I never turned on the entertainment system."
Výhody: "Everything was good ,plane was on time,food was good for Airline food and was clean."
Nevýhody: "The crew was pleasant but they needed to smile more . Other than that everything was good."
Nevýhody: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Výhody: "Friendly crew and clean plane. I liked the ipads and the drinks. It was pretty quick and easy."
Nevýhody: "Terrible turbulence the entire way and as it was a smaller plane you could feel it for most of the flight. The food was also not very good..."
Nevýhody: "First of all, though this was booked as a Finnair flight, Finnair was never part of the process after the booking. We rec'd an email from Kayak saying we could check in 36 hrs early - not so. Even at the 24 hr mark, we were unable to check in via Finnair - had to go to British Airways. Finnair was not represented at either airport - British Airways. On the return, British Airways canceled our flight (2 hrs before takeoff), and we could not get a non-stop flight home. This meant that we had to change terminals, retrieve our bags at the layover, recheck, etc. which of course, added 3 hrs to the original length of the trip. Where's our compensation? We paid for a round trip non-stop flight."
Nevýhody: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
Výhody: "Good entertainment. Arrived on time. Unnoticeable smooth landing."
Nevýhody: "OK. For what I paid, I am not expecting much."
Výhody: "They were accommodating and helpful, despite being overbooked and busy."
Nevýhody: "We cannot think of one thing they could have done better. They were a very professional crew."
Výhody: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
Výhody: "Staff was kind, flight itself generally went smoothly. The boarding process itself went fairly quickly, and I was able to disembark within minutes of landing."
Nevýhody: "This Finnair flight was operated by American Airlines, but American Airlines did not notify me about the change in flight number until I called in a panic the night before because I was unable to check in. The plane was nearly 2 hours late departing from Chicago O'Hare with no explanation given. 1hr and 45 minutes is a long time to sit without going anywhere. Food was incredibly uninspiring and the staff was kind, but generally seemed distracted. I asked for a beverage at one point, but the flight attendant was too busy trying to get the passenger next to me who was passed out on sleeping pills to put the window shade down to give it to me. American Airlines is one of the only carriers left that has not upgraded to individual entertainment units for transatlantic flights and so the entertainment was like something straight out of Mad Men. Probably my worst flying experience to date."
Nevýhody: "No individual air controls for each seat"
Nevýhody: "No entertainment system for each passenger."
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "Very good flight"
Výhody: "Crew were nice, and since it was actually an AA flight we got upgraded to economy plus. And the price couldn't be beat!"
Nevýhody: "It was one of the oldest planes I've flown on for many years; single screen entertainment and uncomfortable seats. Food was unusual, but pretty poor."
Výhody: "Very pleasant and efficient crew"
Nevýhody: "Departing 50 minutes late. However, most of the time was made up enroute"
Nevýhody: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"
Výhody: "Very friendly plenty of room on a 90% full flight."
Nevýhody: "Wished they had offered water during the flight in addition to two times drinks service was offered"