Staff were lovely. Plane was clean and comfortable. Nice clean blankets snd pillows.
Výhody: "Crew were very nice and accommodating. Chocolate always appreciated!"
Nevýhody: "The passenger in front of me slammed into my knees. I am very tall. She was not but she sure got her seat back as far as possible in spite of having he bulkhead sear, so I had to be careful of my position the rest of the flight"
Výhody: "Crew was very nice, appreciated that they came by with water often"
Nevýhody: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Výhody: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Nevýhody: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Nevýhody: "Screens need update, mis functions on equipment"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Nevýhody: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Výhody: "Service was fine, on the ground and in the air."
Nevýhody: "* Online checkin failed * Sit selection was not honoured * Sit was uncomfortable * Was last to receive luggage after landing, even though they had a "business - priority" sticker on them"
Výhody: "The. Crew were amazing"
Nevýhody: "Lpst my luggage"
Výhody: "Spacious seats"
Nevýhody: "Bag check process"
Nevýhody: "Delayed, bad entertainment system, lost our luggage"
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "food was great in economy"
Nevýhody: "the 7 hour transit time"
Výhody: "Since the flight from Palermo was 1hr. late. Swiss air took us privately to check our passports and directly into the plane. That was Excellent Or we would have missed our flight. We made it into the plane, too bad our luggage din`t."
Nevýhody: "Not enough room between seats for international flight."
Výhody: "The TVs we’re newer and had a great entertainment selection available for a 12 hour flight"
Nevýhody: "The seats were a very old style. Not very comfortable. Alcohol was required to be purchase which is not typical in international flights of this length."
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Výhody: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Nevýhody: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"
Výhody: "Very professional!"
Výhody: "The crew was excellent. They were very efficient and went about their duties without disturbing the passengers."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Nevýhody: "My entertainment unit was not working the whole flight."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Flight crew were courteous and efficient."
Výhody: "Was a very quick flight."
Výhody: "Fast journey despite a short delay it arrived on time."
Nevýhody: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Výhody: "The crew was very friendly and helpful."
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "The new aircraft"
Nevýhody: "Lavatory wasn't clean enough"
Výhody: "Everything ran like clockwork"
Výhody: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Nevýhody: "Zurich airport dining facilities are poor - no choice of warm food and pricey."
Výhody: "Great service and flight. Thank you kayak for the great price!!"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Even one member of the crew was not very nice with my young daughters."
Výhody: "Same as on top"
Nevýhody: "The seats"
Výhody: "Comfy, loved the individual Tvs and food was great!"
Výhody: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Nevýhody: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Nevýhody: "person behind me wouldn't allow my seat to recline and was constantly pushing/kicking my seat. I notified crew, but nothing was done about it."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Výhody: "that they had new movies"
Nevýhody: "the leg space is non existent, few of the seat dont even recline meanwhile some recline more than normal"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Excellent food Attentive and smiling flight attendants"
Nevýhody: "Cleaning after meal service was too quick. Then the galley was curtained off with no attendants in sight."
Výhody: "Time of flight"
Nevýhody: "Food and entertainment were not good. Person next to me smelled bad"
Nevýhody: "We didn't had entertainment"
Výhody: "Everything! Great Flight attendants, good food. Drinks in economy class. First class treatment in economy. Plenty of entertainment options. We were fortunate to have a very clear air on our transatlantic flight. They did not turn on the seatbelt sign except to land."
Výhody: "Service, slot"
Nevýhody: "Distance to gate"
Výhody: "food was good and crew service courteous and attentive"
Nevýhody: "Plane was very old. No leg room. Seats recline way too much until you can't even see the image on the screen anymore when the person in from decides to recline all the way let alone how uncorfotsblr it is to have the back of the front seat almost touching your face and serously limiting ability to move on the seat. Entertainment has super old interface, software."
Nevýhody: "I was asked to move from my reserved seat for another flyer"
Didn’t like hour delay for paperwork but pilots informed us we made up much time & would be only 20 min late
would have preferred to have healthier/gluten free options for the snacks. We asked and were told that cookies or gold fish were the only options.
Overbooked flight led to a 30 minute delayed departure trying to get 3 volunteers to accept $1000 vouchers and a next day flight. This was an older configured aircraft without charging ports and with headphone plugs in the armrests. Bathrooms were tinier than most. Crew was friendly. Food was limited to a small snack bag and a mini cola.
There were some delays due to weather but Delta was able to get me home within an hour of my original itinerary.
Výhody: "Poor service overall. Seats were just like in the economy area, not much different."
Nevýhody: "Better service"
Nevýhody: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Nevýhody: "Delta Comfort isn’t so comfortable. Seats are too skinny."
Výhody: "The entire flight was excellent, on time, great friendly crew, edible food, movies and options were great, perfect in every way. It was a little chaotic at flight loading on extra security, but I assume it could have something to do with it being on 9/11 and it was ultimately bound for NYC."
Nevýhody: "I honestly cannot think of anything."
Nevýhody: "Crew unfriendly."
Výhody: "The crew was professional and courteous, one of the best crews we had experienced onboard Delta."
Nevýhody: "Cleaner bathroom"
Výhody: "new airbus plane. great luggage bins"
Výhody: "Fine, courteous"
Nevýhody: "The crew was terrible & rude."
Nevýhody: "Everything. Flight got delayed, luggage was sent before i boarded the plane. Terrible service of Delta. Never again using Delta or going to Atlanta. Wasted two days already from my vacation..."
Výhody: "Complimentary beverages."
Nevýhody: "Chicken and pasta for dinner"
Nevýhody: "The comfort of the seat, the food"
Výhody: "very nice and willing stewardesses"
Nevýhody: "tragic little place for legs, lack of space"
Výhody: "Direct flight to Prague ; crew was very courteous and apologetic for being late"
Nevýhody: "The seat could not recline (26F) and for a long overnight flight of 9 hrs it was very uncomfortable"
Nevýhody: "Everything else"
Výhody: "Took my carry on & checked thru Edinburgh. Now I have no meds, clothes or glasses. Very wrong. Others out on larger carry Ins."
Výhody: "Nice ride, entertainment available and arriving a little early was a plus."
Výhody: "Crew was friendly enough, but not overly."
Nevýhody: "Entertainment system was (again) not fully functional. No success to "noon-movies", such as games. Plane was untidy almost from the beginning. Check-in staff was functional, but not particularly friendly."
Výhody: "The KLM ground staff were extremely helpful and reassuring when there was confusion with my ticket."
Nevýhody: "I booked KLM flights (Cork - Tampa return) but the planes were in fact Aer Lingus and Delta. So I have no idea what KLM is like. When I checked in at Cork the ground staff could only give me a boarding card for the first flight. For the second one she said I would have to go to the Delta counter in Amsterdam. It was difficult to find a counter there or staff as check-in was all by computer. The computer kept saying 'error' when I put in my code. I eventually was directed to a KLM desk (nicely hidden). I was told that my seat no longer existed. At this point the flight was ready to board. Thankfully the KLM ground staff were extremely helpful and reassuring and upgraded my ticket to economy comfort. On the way back, I could only get a boarding card for my first flight. The second two I had to collect at the boarding gate of the second flight."
Výhody: "Flight crew was excellent"
Nevýhody: "Didn't serve snacks with peanuts because someone one board had a peanut allergy"
Výhody: "Easy boarding, helpful crew, on time, informative pilot"
Nevýhody: "Fewer and fewer choices for beverage and snack"
Výhody: "The service and snack selection is better than the other large US carriers. Delta studio is a decent replacement for the lack of PTVs on these planes."
Nevýhody: "Delta offers a decent product on most of their fleet but the 717 or MD-88/90 can be extremely loud at the back of the plane. You better bring ear plugs or noise cancelling headphones and learn to read the flight attendants lips."
Výhody: "I told the crew I had a short connection time at a far terminal and I was worried because my seat was in the rear of the aircraft and they were able to move me up closer to the front to ensure I got off the aircraft quickly to make my next flight. That was amazing."
Výhody: "Kenyatta Cheatham, our flight attendant was absolutely delightful! She made my flight enjoyable with her beautiful smile. She clearly loves her job!"
Výhody: "Great trips notifications"
Nevýhody: "Barking dogs. 4 around us! Middle seat."
Výhody: "Newer plane with entertainment"
Nevýhody: "was a great flight"
Výhody: "Entertainment in top notch... stewards were very pleasants"
Nevýhody: "No complaints"
Výhody: "Not crowded. Short flight."
Výhody: "Movie helped to pass the time this was the longest flight ever I was glad when it was over"
Nevýhody: "I have nothing to complain about"
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "The crew was very friendly and had great humor."
Výhody: "Very clean plane and comfortable. Great friendly crew and very good service."
Nevýhody: "Wifi service was slow but acceptable. Not a big issue."
Výhody: "Layout of aircraft."
Nevýhody: "USB port barely accessible. Also, it didn't seem to work."
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Staff was frIendly."
Nevýhody: "One of my bags went to Santa Fe"
Výhody: "The food was good and the staff was competent and friendly. There was a large choice of inflight entertainment (but the sound was mushy)."
Nevýhody: "Although more comfortable than most, the seats were cramped (for 10 hours). Boarding was delayed 30", but we did not take off for 3 more hours. I really don't know why. It felt like the NYC MTA: poor communications. The boarding process required an avoidable half hour of standing in lines."
Výhody: "The updated food is a nice change to Delta and a positive one."
Nevýhody: "The attitude of the flight attendants was rude and not a way to act in a customer service industry."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "Friendly crew, navigation around storm, comfortable flight"
Výhody: "Overall flight experience was excellent - no delays!"
Nevýhody: "As always, Delta has very little room to store anything in pullback seat back of seat in front of passenger seat."
Výhody: "I found the seating to be to cramped on such a long flight. The person in front of me reclined back and the distance between my knees and his seat was just about an inch. I'm not s big guy on height or weight so I was quite uncomfortable. Other then that everything was great."
Nevýhody: "Cramped seating"
Výhody: "The pilot was funny and flight crew was friendly."
Nevýhody: "What I didn't like was out of their control!"
Nevýhody: "No entertainment for the whole 5 hr flight. Very bad"
Výhody: "Great flight from tampa, everything was perfect"
I will never book kayak again, it looks everything was fine, but when I got to the airport the informed they inform me that I have a reservation but not a ticket. I try to contact kayak never can go through anyone after over 1 hour of trying we discovered thar although they took our credit card information. The card was never charged and we have to buy a whole new ticket.
Flite left Newark 50 min. late, check in at gate was pandemonium. Didn't call sections by rows or seating classes. Food on flite was worst ever & I have flown as a passenger for exactly 60 yrs this yr. When you asked the cabin crew they brought you the wrong drinks. Then with late arrival Munich the plane had to circle 2x so alot of people with connecting flites into eastern Europe were SOL. Lufthansa really has dropped their level of service.
The flight was delayed by 4 hours, we lost all our connection flights and what started as a 17 hour trip turned into 28 hour trip
Výhody: "Comfortable seats, decent food and was left alone to sleep after a long day."
Nevýhody: "Didn’t like that I missed original flight by minutes due to chaos of the airport and resolving the issue took about an hour but did like that I was rebooked on the next available flight for no extra charge and the attendant seemed sympathetic to my plight. A simple but important detail."
Nevýhody: "Breakfast/snack is very bad, but no airline provides anything decent."
Výhody: "Even though it was economy class, I was able to sleep because it was very comfortable."
Nevýhody: "Not sure, I slept the whole flight."
Výhody: "The crew performed their duties in a professional manner."
Nevýhody: "We arrived late, but that was nothing compared to the horror I experienced with my connecting flight out of Frankfurt to Mallorca. I should get a refund."
Výhody: "Nothing. It didn't happen."
Nevýhody: "Flight to Frankfurt from Denver could have been on time so we would've made this flight to Prague."
Výhody: "Entertainment and food was good. Pilot kept good communication with passengers. Some of the inflight crew were nice and willing to help"
Nevýhody: "Some flight attendants should show more willingness to assist and help passengers. Boarding was a bit messy plus they changed boarding gate last minute. Flight was delayed almost one hr"
Výhody: "Flight was ontime"
Nevýhody: "The boarding process ar newark is terrible, and the lady that was at the boarding gate was extremely unpolite with no service attitude at all - i have never seen before such a behavior"
Výhody: "The crew was great. Very friendly and provided excellent services. I was surprised that they serve food (a cheese sandwich) and drinks for a 40 mins flight. That would have never happened in the US"
Nevýhody: "We had to take a bus to get to the airplane from the terminal, which was no big deal. The bus driver was a little rough though."
Výhody: "Crew was great! Food was good! Boarding was fast and organized!"
Výhody: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Výhody: "I like the price of the ticket ( thanks to KAYAK), the service on board was very good, everything on time and of course very convenient connection between Tampa and Frankfurt to fly to the further airports in Europe. Safety, security and service in good price. It is my favorite airline and rout."
Výhody: "The professional, friendly, accommodating, multilingual crew did an outstanding job to ensure all passengers felt comfortable and that their needs were met during the flight."
Výhody: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Nevýhody: "Economy seating was too tight. Not enough space or leg room."
Výhody: "Boarding was a bit hectic loading an A380 and that was probably the worst part. Service was very pleasant but a little scarce. Premium Economy was better than most. Food was not that good and ranked with the boarding."
Nevýhody: "Food and boarding"
Výhody: "there is a big amount of space between the rows making sitting very comfortable"
Nevýhody: "lack of ventilation above the heads"
Výhody: "Once again the crew was great and helped me find a place to stow my carry on since I was in the emergency row. The snack was also very tasty."
Nevýhody: "We were advised upon check in online that we could check in but if we needed additional carry on items (1 was free) we had to pay a secondary fee. When attempting to do that online we were unable to, even though it showed the price to do so online was cheaper than the price at the gate. They made us fully check these bags once we got there and we had to pay $40 instead of the 15 or so it stated online. We had to be shuttled to the aircraft and had to wait because the first bus was closed by the operator. We had to wait until the second round for the bus to come back. During the flight the pilot did not mention any turbulence however during the entirety of the flight, including leading up to the landing of the plane, we experienced extreme rocking of the plane back and forth ( I’m aware that this does occur during landings while loosing elevation but this was an extreme case of that) and caused my colleague to get motion sickness which neither of us ever get on flights. I am very dissatisfied with this flight and operations of the airline company."
Výhody: "No food or entertainment"
Nevýhody: "Delayed run to the gate."
Nevýhody: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Výhody: "Flight staff were kind and friendly"
Nevýhody: "I could not push my seat back and the man in front of me pushed his back leaving me very little room"
Výhody: "The food was good."
Nevýhody: "The seats were not too comfortable and the video screen was small."
Výhody: "Comfortable seats, good leg room, pleasant staff"
Nevýhody: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Výhody: "Comfortable and clean plane. Flight was on time. Free drink!"
Nevýhody: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."
Výhody: "The staff were really nice and professional"
Nevýhody: "The seats we were in though lots of leg space the armrest were not reclining and after eight hours it got quite uncomfortable. Also my headphone jack was damaged but the staff made it right."
Nevýhody: "Being put in a distanced place for boarding"
Výhody: "Flight was comfortable. Seats were spacious and leg room was really good. Crew were friendly and efficient. Entertainment was varied and extensive."
Nevýhody: "Food was awful. Muslim meals were gross. Need to find a new vendor in Germany. Breakfast was very poor. We were starving when we got to Washington. No snacks were provided. I would prefer a seafood or vegetarian option. Bathroom were filthy. For such a long flight there has to be a backup for dirty bathrooms"
Nevýhody: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"
Nevýhody: "The second flight they board us then left us on the bus in the parking lot for 25 minutes breathing airplane fuel."
Výhody: "Very efficient, clean and comfortable."
Výhody: "Movie selection was great. Crew came through with drinks frequently. Overall nice smooth flight."
Nevýhody: "Car seat was lost even though it was brought on the plane and not checked. Didn't care for the food but it was personal preference."
Výhody: "When in the air crew attentive"
Nevýhody: "Late boarding after allowing priority customer to board, Crew then took ages to start to finish boarding and taxi , Plane sent to furtherest runway, Made little time up,"
Výhody: "Solid selection of new release films."
Nevýhody: "Emergency landing, information not willingly provided. Passengers threatened with legal action for taking pictures of the emergency landing and aftermath. It appeared crew were more concerned with bad PR than transparency and comfort of passengers."
Výhody: "In flight entertainment, food good, wine free."
Nevýhody: "Economy seats a bit tight when passenger in fron reclined."
Nevýhody: "Boarding was in organizes."
Výhody: "Extra leg room in the emergency exit area was great for a tall person. Good food."
Nevýhody: "Boarding was chaotic and they switched the gates. The flight was overbooked. No entertainment offered."
Výhody: "Everything was totally fine but nothing was noteworthy."
Nevýhody: "Plane was a little old and uncomfortable."
Nevýhody: "No exaggeration: The crew rolled a beverage cart in front of the restroom while I was in there. I couldn't leave for about 4 minutes The food made me vomit. That's why I was in the restroom when they blocked me in My headset jack was broken. 500 movies aren't worth anything if I can't hear them"
Výhody: "The crew was friendly and helpful"
Výhody: "Plane, amenities, crew, flight...all 5 *s"
Nevýhody: "Travelers should be aware getting around that terminal is counterintuitive and not efficient at all....Gate was crowded and confused....I don't understand the point if it's design....also not the place to exchange money...use ATM's"
Nevýhody: "Seats are hard"
Nevýhody: "Boarding was delayed; we were left remaining standing at the gate for much time later than the scheduled boarding"
Výhody: "I liked everything else except the seats.The in flight entertainment had good decent options. Boarding happened on time. Staff was friendly. Flight reached on time. Food was decent for a vegetarian."
Nevýhody: "I had a very comfortable sleep in this night flight due to the seat. Very little leg room, I got the last seat of the mid section which didnt recline much. I couldn't hold a comfortable sleeping position all through the night which made me come out with a negative feeling."
Výhody: "Check in staff were excellent Flight staff were also excellent Seating was fine for short flight"
Nevýhody: "The boarding process was a little random but in the end worked out OK. Breakfast food was not great, but that's because I forgot to ask for a special meal and can't eat dairy."
Výhody: "Seats were ok better than delta or American airline but not much"
Nevýhody: "See above...on a Nother note, how would any of these passengers be expected to exit a plane in emergency when there is absolutely no room in the plane? This is an accident waiting to happen, assuming the plane to survive the crash"
The crew members were very rude. One of them literally pushed me and yelled at me for trying to get my baby's bear she forgot in her seat while exiting the plane. The food was very bad. Will never ever book with this airline again.
Nevýhody: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"
Výhody: "Crew was polite and helpful"
Nevýhody: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Nevýhody: "Flights were late for more than 20 min. in both directions. Almost missed connecting flights in both directions. Had to pay for the luggage at the airport (luggage was not included in my ticket). Flight to my final destination was cancelled (first it was delayed, but I did not know that untill I got to the gate) I was diverted to other country (by other company), had to pay for hotel and taxi, missed almost two days of my vacation. On my flight back home, they have lost my luggage... hope they will find it. Now I am trying to get refund for cancelled flight, hotel, taxi, food... I will never fly with this company by my own choice any more!!!"
Výhody: "They have Economy class seats on the business class. Uncomfortable."
Výhody: "The flight attendants were quite personable and engaged."
Výhody: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Nevýhody: "Poor selection of films on the entertainment system."
Výhody: "Clean aircraft, polite crew."
Nevýhody: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Nevýhody: "Hand luggage not allowed onboard due to being just a bit oversized -- just its wheels only. Never had this problem with the same luggage with other airlines, only with Austrian."
Výhody: "Good service overall, the ground crew was very helpful and friendly"
Výhody: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."
Nevýhody: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Výhody: "Liked all except the food"
Nevýhody: "Did not like the food. I specifically selected vegeterian meal however was served vegan meal which I did not enjoy"
Nevýhody: "Flight was 1 hour late. Didn’t make up any time while in flight. We came to no gate assigned. Additional delays due to wait for free gate. Unacceptable, missed my connection. Had to stay additional day for rebooked flight."
Nevýhody: "Missed the connection because the flights were booked too closely together. Then had to wait 7 hours in the airport for the next flight. It only takes 4 hours to drive there but I don’t have a car."
Výhody: "I liked the crew on the flight."
Nevýhody: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."
Výhody: "Friendly staff, efficient"
Nevýhody: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"
Nevýhody: "Flyght was terible"
Výhody: "On time departure, friendly staff"
Nevýhody: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Výhody: "Flight crew & overall experience was positive. Meal & entertainment were good."
Nevýhody: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Nevýhody: "Food part was missing."
Výhody: "The air crew service"
Nevýhody: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."
Výhody: "It's just normal seats with the middle seat blocked for Business class. It's not a true Business class seat by any definition. There is no entertainment system for this flight. I would choose to fly economy for this leg, if given the option as there is no added value to the Business class."
Výhody: "Good service on time arrival"
Nevýhody: "It was late No food"
Výhody: "snacks plus they had sparkling mineral water"
Výhody: "Flight was on time ,"
Výhody: "Good service, nice staff (better than US carriers easily)"
Nevýhody: "2.5 hours to receive baggage - this might be on LAX"
Nevýhody: "I used flights between Vienna and Prague several times and in most cases they are delayed."
Výhody: "Very nice crew, great entertainment options"
Nevýhody: "Flight was delayed by 2hours (but we did catch up 1 hour so good job!)"
Nevýhody: "Comparing with LOTPolish everything wasmore than better"
Výhody: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Nevýhody: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."
Výhody: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
Výhody: "Staff was pleasant and competent"
Nevýhody: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Výhody: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Nevýhody: "Ground crew was a big bottleneck and Austrian security did not help."
Výhody: "Good service overall"
Výhody: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Nevýhody: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Nevýhody: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Nevýhody: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Výhody: "My husband's experience with their flight from Chicago to Vienna was amazing. Everybody helped accomodate him with our 15 month baby boy."
Nevýhody: "The crew (check-in desk & flight crew did not put any effort to help accomodate us). They even asked us to do all the work in asking around. Squeezed us in the tightest place possible for travelling with our baby boy. Will not recommend your airline because of this!"
Výhody: "Never again with KAYAK. Sorry."
Nevýhody: "They should update the planes with individual screens so you can watch whatever movie you want instead of the tiny screens many aisle in front. The flight also ran out of meat options and we had to have ravioli. Also not much leg room like other flights."
Výhody: "The flight was on time and the crew were very friendly."
Výhody: "Wonderful experience"
Výhody: "They were efficient. It was on time. The staff was pleasant."
Nevýhody: "The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well."
Nevýhody: "There were no air vents, which made for a hot flight."
Výhody: "Boarding was efficient and the crew were nice."
Nevýhody: "the seating is horrible. it was the tightest seating I've ever experienced."
Výhody: "Salimos a tiempo . El business es muy confortable"
Nevýhody: "La comida horrible . No se limpian los baños"
Nevýhody: "Very nice crew and great food"
Nevýhody: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."
Výhody: "Confort and kindness"
Nevýhody: "It was too cold"
Výhody: "Usual faultless KLM experience"
Výhody: "Pleasant crew. Appropriate and efficiently served snack."
Nevýhody: "Boarding and disembarkation were slow."
Nevýhody: "Delay due to strike"
Nevýhody: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Výhody: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Nevýhody: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Výhody: "Seat was comfy and spacious for economy class"
Nevýhody: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Nevýhody: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Výhody: "Reasonable space in economy class seats"
Nevýhody: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Výhody: "The entertainment was amazing"
Nevýhody: "The seats were a bit hard"
Výhody: "Crew was very engaging and service was good."
Nevýhody: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Výhody: "Overall KLM experience is good"
Nevýhody: "Food quality was mediocre for a business class flight."
Výhody: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Výhody: "The crew was amazing and the food was great."
Nevýhody: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Nevýhody: "Lost all our bags so couldn’t ski"
Výhody: "The crew was very nice"
Nevýhody: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Výhody: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
Výhody: "Crew was in a festive mood, the meal was unexpectedly delicious"
Nevýhody: "Seats ok, but could be more comfy"
Výhody: "Good comfortable seat with extra leg room. Pleasant crew."
Výhody: "Flight duration"
Nevýhody: "Very stingy with the drinks Cramped seats"
Výhody: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Nevýhody: "I would have to dream something up."
Výhody: "Very pleasant, professional crew"
Nevýhody: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
Výhody: "The service"
Nevýhody: "The seats"
Nevýhody: "Our lougage did not arrive"
Nevýhody: "Very slow service at checkin, was not even available when I arrived at the airport"
Výhody: "The flight was perfect! Great food,movies and I even got to sleep !"
Nevýhody: "All was well!"
Výhody: "Nice flight ...was comfortable travel ...good food.Thanks"
Nevýhody: "No such things"
Výhody: "Comfort was better than on the previous Dash-8. Food was OK."
Nevýhody: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Výhody: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Nevýhody: "Can't think of anything."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Professional crew. Good boarding."
Nevýhody: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
Výhody: "Able to fly direct to ansterdam"
Nevýhody: "Have to lay over on the way back. More expensive than other airlines."
Výhody: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Nevýhody: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Nothing really"
Nevýhody: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Nevýhody: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Výhody: "The staff was extremely pleasant. Food was good!"
Nevýhody: "Have no complaints"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Amesterdam airport employee was really rude"
Nevýhody: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Nevýhody: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Výhody: "The crew service is impeccable. Ground services very friendly and professional."
Nevýhody: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Nevýhody: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Nevýhody: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"