Výhody: "Crews sympathy’s"
Nevýhody: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Výhody: "the crew is fine. The seat was OK standard."
Nevýhody: "Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce."
Výhody: "Crew were amazing and great entertainment"
Nevýhody: "Boarding could be better"
Výhody: "They were very generous with food and drinks. It was a pleasant flight."
Nevýhody: "Our seats were uncomfortable. We did not like sitting on the front row three deep. We would have preferred the extra legroom seats we had on the 1st flight"
Výhody: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Nevýhody: "Silk air"
Nevýhody: "Seats after 1st hr, will feel uncomfortable"
Výhody: "Same as above on SIN-BKK"
Nevýhody: "Next time in B787 Dreamliner"
Výhody: "I didn't like the trip much. After the trip we found out that our body was bitten by fleas. Our body is now full of rashes, every part of my body is so itchy. We was seated in 61A and 61C, seems like in the previous flight a dog was sitting there or some kind of animal that left fleas in the sit."
Nevýhody: "Please clean better the seats. This is unacceptable, not a good way to start a trip in Japan. We only hope to get better sitting in our last flight with SQ, from Japan to LA."
Výhody: "everything..Singapore airlines is a amazing airline !!! there is a reason why they are no 1 for so many years..."
Nevýhody: "Change the food menu, boring with the same menu"
Výhody: "Foods. Drinks. Entertainment."
Nevýhody: "Nothing. Everything’s so perfect!"
Výhody: "The crews on board were amazing!"
Nevýhody: "The service from the ground staffs are not as good a the crews onboard."
Nevýhody: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Výhody: "smooth boarding process excellent enterntainment offered food is also quite good"
Nevýhody: "seats seem to get smaller, less comfortable then I am used to with Singapore Airlines"
Výhody: "Excellent service, made a very long flight very pleasant and enjoyable."
Výhody: "Couldn't find a problem"
Nevýhody: "Everything was fine."
Výhody: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Nevýhody: "would like regular water bottles to be available for drinking"
Výhody: "The attentiveness of the flight attendants and the new plane."
Výhody: "The flight attendants were nice, attentive and joyful!"
Nevýhody: "Sitting in a middle seat. Was told at the jetway counter no aisle or window seats were available. I saw no fewer than 5 empty aisle seats in my area."
Výhody: "crew very helpful with seating service on board also good"
Nevýhody: "head phones for entertainment very uncomfortable Food not to my taste"
Výhody: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Nevýhody: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Nevýhody: "The seat's recline button was broken which meant having to sit for 12+ hours upright. Upon hearing that the seat was broken, the airline crew offered my mother a check for 100 SGD (14% of the ticket value) to be used on Singapore airlines (for the discomfort caused for over 50% of the flight time). They changed her seat from Seoul to Singapore. When I wrote to them about it, they came back saying they had offered her a seat change from LA to Singapore, and she had declined, which is absolutely false. When I called that out, they said, maybe they did not offer aisle seats (note that the broken seat was not aisle). So it just shows that they don't want to accept that they messed up. They even told me that despite their best efforts in pre-flight checks, certain defects only surface when the flight is in progress. Will never ever travel on this airline again."
Výhody: "Fantastic flight attendants never needed anything just a 1st class job definitely a 5 star airline thanks for everything"
Nevýhody: "All good"
Výhody: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Nevýhody: "It was a 17 hour flight, but they made it bearable."
Výhody: "Service was nice."
Nevýhody: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Výhody: "Crew very good as was entertainments system"
Nevýhody: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Výhody: "Overall experience"
Nevýhody: "Could have had a better selection of movies"
Výhody: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."
Nevýhody: "Flight delayed twice without informing us the reason, and after boarding, we waited for v long to take off also"
Výhody: "everything is perfect"
Nevýhody: "the food on Silk Air can be better"
Výhody: "The service and the flight to and from Narita Airport."
Výhody: "Friendly, attentive crew. Clean plane."
Nevýhody: "Cramp set space. Lack of movie choices, not all had closed caption."
Výhody: "Everything was pretty great. Crew is very nice. Food was very good actually. 2 meals with snacks when asked. Hot towels were given a couple of times. Drinks were served and offered throughout the flight. Socks and toothbrush also given. Entertainment was great with a good mix of movies. Chairs were comfy and leg space was ok."
Nevýhody: "I don't think I would complain about the space otherwise except that the person in front of me decided to recline their chair all the way back. It was a tight and fairly uncomfortable ride the rest of the time."
Výhody: "Very comfortable great personal service. Smooth flight,on schedule."
Nevýhody: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"
Výhody: "Food, movies, support, were all wonderful."
Nevýhody: "Old plane. Old in flight entertainment."
Výhody: "I always felt attended to, great customer service, clean and best bang for your buck"
Výhody: "Professionalism and friendliness of crew"
Nevýhody: "Seat not great for my length even though it was business class"
Výhody: "On time. Attentive crew."
Nevýhody: "Old TV screen that was difficult to see. Looked like it was from 1990. Limited movie selection."
Výhody: "Food & condition"
Nevýhody: "Crew were unfriendly and rude"
Výhody: "The SIA crew is the most gentle and careful I have ever encountered."
Nevýhody: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Výhody: "My luggage was lost, due to an error of another airline. but singapore air took care of it and made sure i got the luggage in Germany - even though it involved bringing it to me to remote location 2.5 hour drive from frankfurt. free of charge. Thanks Singapore airlines!"
Nevýhody: "Flight was cancelled during peak season with little notice time Lack of service Lack of compensation"
Výhody: "Food was excellent, timely departure and arrival"
Nevýhody: "Crew was not as friendly as I'm used to."
Výhody: "Great food, friendly staff, on time... what else do you need?"
Výhody: "everything great, every time again"
Výhody: "Good crew, but working with some tired, old equipment."
Nevýhody: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Výhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "I was not able to make the flight due to the coronavirus. The hospital I’m employed at banned outside travel. I tried contacting the airline and kayak to get a refund."
Nevýhody: "Vegetarian food. 30% of people are vegetarian"
Výhody: "comfortable seat, friendly staff"
Nevýhody: "No one came with drink carts until halfway through the flight. I was very hungry, never offered food. Boarding was late but no communication from staff."
Výhody: "Turkish Airlines is my favorite airline going to Europe. We even did the 20 hr layover in Istanbul and had a great time staying for a couple of nights going and coming back. Staff is always friendly and the food is amazing. The food in coach is as good as first class on some US domestic flights"
Nevýhody: "It's an airplane, there's not much to make it better besides giving more seat room. TA gives free drinks, a couple of meals, blankets, and the travel bag, only a snobby priss would gripe about flying with them. I've flown enough budget airlines that give you NOTHING that I love flying TA!"
Nevýhody: "Seats are extremely uncomfortable.."
Výhody: "Yes on your ticket you ask me to have one bag luggage 1 piece max 40 insted when I reach air port LHR they refused then it cost me 85£ extra to buy new bag I am sending my clam to soo"
Výhody: "TK Lounge in Istanbul"
Nevýhody: "Business Class boarding process is not well setup. I expect that If you are paying significantly more for a business class, you would have priority boarding at least ... this didn't happen. We were asked to be there at the gate 1 hr before the flight of which 40 mins were spent just waiting in a room packed with people."
Výhody: "Service and bag policy"
Nevýhody: "The house food"
Nevýhody: "AIR CONDITIONING WAS NOT SUFFICIENT TO COOL THE CABIN ."
Výhody: "On time, courteous, professional. The seats in economy were comfortable and there was good amount of leg space."
Nevýhody: "Unlike all other places we boarded from, this location did not allow families with infants to board sooner."
Výhody: "New plane"
Nevýhody: "Food and crew language proficiency."
Výhody: "Professional and friendly staff. Excellent film selection."
Nevýhody: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Nevýhody: "It was too warm and the seats had very little legroom"
Výhody: "(see above)"
Nevýhody: "(see above)"
Nevýhody: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Výhody: "The food and the crew were excellent"
Nevýhody: "The flight was almost full. I was assigned an aile seat at row 37. My seat did not recline- because there is a wall behind it - howevera the window seat had a small recline. The seat in front of me when reclined left an unusually small space in front of my face. I was very uncomfortable. I'm a small person weighs 145 lb. this was my fourth flight with Turkish Airlines and was the worst. My wife next to me in the middle seat was fortunate that the passenger in front of her did not recline her seat."
Nevýhody: "The boarding crew"
Výhody: "Great Service. Polite staff and very impressive service, snacks, food and courtesy."
Výhody: "Business class experience was delightful"
Nevýhody: "Indian and Pakistan movies were missing from entertainment channels"
Výhody: "Crew member prepared simple pasta"
Nevýhody: "Took real long before the meal was served and this was hard as the passenger was diabetic."
Výhody: "No delays Courtesy of crew Very pleasant fly"
Výhody: "Food and service were fine, plenty of movie choices on the screen, nice goody bag with slippers, ear plugs, eye mask, etc . . ."
Nevýhody: "Turkish Airlines website is the worst I've ever used. Embarrassingly bad, really."
Výhody: "My first flight with a different airline."
Nevýhody: "A very rude ticket sales woman in Turkish Airline Kiosk, wandering an airport for two hours due to untrained staff and Turkish Airlune "help desk", being cheated out of $400, and finding my baggage smashed up."
Výhody: "Service was nice, crew was very respectful and the gift were well within accomidation"
Nevýhody: "Leaving the aircraft by stairs to the runway"
Výhody: "Besides the birth of my daughter, this trip to Italy through Istanbul was the greatest THING that I've experienced, EVER! My flight with Turkish Airlines was a HUGE part of that odyssey!"
Nevýhody: "Because of my delayed flight from Atlanta, I missed my connecting flight from Turkey to Rome! So, in the future (yes I plan on flying through Turkish Airlines exclusively for international travel), I will book my flightts with a larger "gap" between flights! Otherwise....Turkish Airlines is PERFECTO!☺"
Výhody: "Food and staff were excellent."
Nevýhody: "Boarding area was crowded and confusing and no toilets, without having to exit security and return. Business class was in same lane as children and strollers, which was confusing."
Nevýhody: "I lost my connection flight because of TA, they lost my luggage + they almost lost my passport... (it goes much deeper but I don't wanna dig in it)"
Výhody: "The flight from Istanbul to New York was great. Excellent service, good food, free drinks throughout, comfortable modern plane with wide selection of entertainment. Great layover at Istanbul Airport with lots of selection for food and drink. Far better than any direct airline that flies new york to tel aviv so if you don't mind a layover choose Turkish."
Nevýhody: "Free WiFi at Istanbul Airport requires sms authentication which makes no sense on an international trip."
Nevýhody: "The delay, the service, the fact that my bag was only delivered to me two days after I landed, and after receiving the bag I discovered that it had been opened and things were missing."
Výhody: "Good food. Great service."
Nevýhody: "Small leg room. Display of entertainment system was poor quality."
Výhody: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts. A huge accomplishment. They really put most of their competitors to shame."
Výhody: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Výhody: "The crew, the boarding , the entertainment,"
Nevýhody: "The food was not up to expectations"
Výhody: "Everything on the plane was great."
Nevýhody: "The boarding area at the airport was overly crowded and hectic. It was really difficult to move around with two kids and a few bags."
Nevýhody: "I don't why the take-off and landing are late. The boarding started late! the plane stayed on the ground for minutes doing nothing! and in the end the plane arrived half an hour late!"
Výhody: "Large set of movie choices to pick from."
Nevýhody: "Disappointed that I couldn't choose my meal options - was given a menu that said you could pick between more than one meal. But every single time the food cart arrived (6 total among 4 flights), was told there was no options."
Výhody: "Economy class seats were comfortable and had more recline than most airlines."
Nevýhody: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Výhody: "Great service, awesome crew, delicious food, wonderful entertainment. They know how to take care of the people!!! My favorite aorline so far !!"
Výhody: "Great food. Nice clean plane. Nice staff. Well worth the money, great entertainment."
Nevýhody: "We left a bit late, but the capitan kept us informed and we were comfortable and had lots to watch and entertain us."
Výhody: "Continued the great service"
Nevýhody: "I would like a little more leg room"
Výhody: "Food was good. Crew were good."
Nevýhody: "I had checked in and had boarding passes with assigned seats. I need an aisle seat and JUST ASSUMED when the check in person at LAX; tore up our pre-boarding checkin with seat assignments that I was given an AISLE SEAT. I WAS NOT AND DID NOT KNOW UNTIL WE BOARDED. THE GENTLEMAN ON THE AISLE DID NOT WANT TO CHANGE. WE WARNED HIM THAT WE GET UP AT LEAST 3 - 4 TIMES ON A 12 HR FLIGHT. We did and woke him up at least 2-3 times. BAD FLIGHT FOR ME...I WILL DOUBLE CHECK NEXT TIME FOR AN AISLE SEAT FOR ME OR MY WIFE. jAMESDEAN BUCKLEY email@example.com"
Nevýhody: "Two hours late leaving Sofia."
Výhody: "Entertainment system was newer & good"
Nevýhody: "Not managed properly. Didn't have any food available other than veggie pasta. Pasta was dry. Servers took too long to give food or drinks."
Výhody: "Tv screen was like an iPad. Lots of choices and options. Food very good. Staff friendly"
Výhody: "lots of leg room good food"
Nevýhody: "A sleeping baby strapped to the body and a seatbelt around both Wasn enough we had to wake the baby up and strap separate ? Again the baby was strapped to the body of the parent and the seatbelt around both. Yet the flight manager was a decent helpful lady."
Výhody: "Very nice plane"
Výhody: "Crew was super amazing and friendly! Very good service also!"
Nevýhody: "No seat back entertainment.."
Výhody: "Boarding process need to be improved. Seat assignment is horrible"
Výhody: "Accommodating a lot more than American Airlines."
Nevýhody: "It was fabulous as always! Thank you. I love Delta!"
Nevýhody: "Crew was unfriendly and flight was 2hrs delayed"
Výhody: "Free movies and drinks"
Nevýhody: "Seats are uncomfortable as hell"
Výhody: "Flight was comfortable and smooth all the way"
Nevýhody: "Tastier food options"
Nevýhody: "13 hour delay"
Nevýhody: "We weren't alerted there was a chance of delays. Over two hours late."
Výhody: "The crew were nice."
Nevýhody: "We could have used more legroom between the seats."
Výhody: "Great seat easy flight. The food always seem to be the same. I wish they would change it up every once in a while. I've been on this flight 14 times this year and its always exactly the same.."
Nevýhody: "The gate was under construction in Seattle, and it was impossible to hear the gate agents."
Výhody: "Crew was very friendly and efficient. Flight was pretty smooth."
Nevýhody: "On time departure would have been nice. 2.5 hours late."
Výhody: "Use my built up miles for the SEA-ANC leg of our trip, as to physically price it out as one ticket usually increases the fare by 300-600 u$d depending upon time of year. As it was the tail end of an already long journey (OKA-ICN/ICN-SEA), booked the First Class Cabin. Every mile was worth it."
Výhody: "Never made the connecting flight."
Výhody: "The crew really kept us updated on the many delays."
Nevýhody: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Nevýhody: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Výhody: "The crew was amazing."
Výhody: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Výhody: "It was a nice flight. No troubles"
Výhody: "The food was improved and the seat was comfortable."
Výhody: "Awesome prompt and courteous service."
Výhody: "Super friendly staf, big enough seat, good enough food, enough room for luggage."
Nevýhody: "Seat was smaller than EVA and food not quite as good."
Výhody: "Entertainment, food, comfort"
Nevýhody: "Slow boarding/alighting, entertainment system was too sluggish"
Výhody: "Boarding was quick"
Nevýhody: "No entertainment, plane was small"
Nevýhody: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Nevýhody: "Food, cramped seating."
Výhody: "Great flight attendants and crew, 30 min early!!"
Nevýhody: "Crew did not offer me/ another passenger the complimentary drink/ snack. And made a face when I asked for a drink later."
Nevýhody: "13hr delay！！！！！！！！！！"
Výhody: "absolutely nothing"
Nevýhody: "The crew! So slow! Not helpful with your questions/request and the attitude! What on earth! Awful customer service!"
Nevýhody: "Was late almost for an hoir."
Výhody: "Amenities, service, and punctuation of flight"
Výhody: "Over an hour late wth!!!"
Výhody: "Best Delta flight so far."
Výhody: "Boarding was easy"
Nevýhody: "Seats, the whole flight experience"
Nevýhody: "The wifi wasn't strong enough to download the app to watch movies on the plane."
Výhody: "The EXIT seat with nothing in front of me."
Nevýhody: "The non-ability to pre book seating. Assignment not available until arriving at departure gate. No entertainment."
Nevýhody: "Seat, did not get upgraded"
Výhody: "Great service, very comfortable."
Výhody: "Decent selection of in-flight entertainment. (The entertainment unit was sub-par to allow full enjoyment.)"
Nevýhody: "Older plane had undersized, non-responsive touch displays so passenger behind felt like a woodpecker. Also, retrofitted to provide in-seat power with metal box under seat in front of you makes it very uncomfortable for window passengers who don't have space to stow bag under seat in front of them or for their feet. (Uncomfortable on a long flight.)"
Výhody: "Service from the crew."
Nevýhody: "Quality and comfort of seats. Quality of food. The TV screen was from the 80s."
Výhody: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Nevýhody: "The tsa is worthless"
Nevýhody: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Nevýhody: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Výhody: "Getting to China, albeit two days late."
Nevýhody: "The fact that the lack of knowledge regarding international travel visas by the counter staff and supervisor meant that two days of the vacation were lost. Upon arrival in China the 144 hour travel visa was granted with no problem within minutes, but the U.S. staff was completely befuddled by the possibility. The interrogation was completely stressful and resulted in a reschedule of the original flight and during the second attempt at flying even an email from the U.S. consulate with a link to the Shanghai/Chinese government immigration site was deemed "not official enough". i will be expecting proper compensation. I was once given an $850 travel voucher for voluntarily giving up my seat, and was flown first class to Hawaii, given 4 star accomodation and then flown first class on to China within 48 hours. This was an involuntary bump from our chosen flight time, all because of a lack of knowledge about current visa regulations and international law on the part of the check in staff. We have been loyal Delta users for over 15 years, and this was the biggest blunder ever. Also humiliating and extremely frustrating, stressful and a big problem with fulfilling our travel plans between son and father."
Nevýhody: "First day our flight got canceled 1 hour before leaving the airport. No good explanation given. Planes were landing and departing from Columbus just our flight got cancelled which made no sense. Over the phone no one was really helpful. Very bad experience with Delta"
Výhody: "The plane size & comfort was excellent. The staff were very friendly"
Nevýhody: "Bigger seats the new ones are way to narrow"
Výhody: "The crew was very kind"
Výhody: "Services is good ."
Nevýhody: "Food can be better"
Výhody: "Great atmosphere, crew was excellent!"
Nevýhody: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Výhody: "Almost everything, especially the crew."
Nevýhody: "Don’t feel like anything should be better to be honest"
Výhody: "Usual faultless KLM experience"
Výhody: "Pleasant crew. Appropriate and efficiently served snack."
Nevýhody: "Boarding and disembarkation were slow."
Výhody: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Nevýhody: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Výhody: "Entertainment was amazing"
Nevýhody: "Seats a bit hard"
Nevýhody: "They left my bag off the plane. Ridiculous."
Výhody: "quick/efficient boarding - good staff - good food - easy flight !"
Nevýhody: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Nevýhody: "Long haul flight made pleasant by KLM"
Výhody: "Food provided, staff kind"
Nevýhody: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Nevýhody: "Inflight was better than I expected. But needs upgrading air crafts."
Nevýhody: "My suitcase didn't come with the airline."
Výhody: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Nevýhody: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Výhody: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Výhody: "Restrooms clean, decent food and drink, nice cabin crew."
Nevýhody: "No complaints"
Výhody: "Comfort was better than on the previous Dash-8. Food was OK."
Nevýhody: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."
Výhody: "Easy to board and easy flight."
Nevýhody: "KLM lost my luggage during the layover. My luggage didn't arrive even after the next flight to Prague. Customer service wouldn't give me any idea what flight my luggage would arrive on, nor would they tell me what time my luggage might be delivered to me."
Výhody: "Food and staff behaviour"
Výhody: "Friendly in-flight personell"
Nevýhody: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Výhody: "Very friendly crew going out of way to assist in making trip comfortable"
Nevýhody: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Výhody: "Cabin crew were very professional."
Nevýhody: "Aircraft returned to gate due to fault and was delayed for 45 min."
Výhody: "Friendly staff"
Nevýhody: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Výhody: "Very friendly service!"
Výhody: "The food service was good and the flight attendants were friendly."
Nevýhody: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Výhody: "The staff was extremely pleasant. Food was good!"
Nevýhody: "Have no complaints"
Výhody: "Decent seat size. Sorta slept the whole flight."
Nevýhody: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Výhody: "Very friendly staff"
Výhody: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Výhody: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Nevýhody: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Nevýhody: "old plane, tight and uncomfortable"
Výhody: "great choice of entertainment content, friendly crew"
Výhody: "Catering is ok"
Nevýhody: "Seats comfort really old school"
Výhody: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Nevýhody: "The entertainment was quite dated and didn't have new movies etc"
Výhody: "No chargers or tv on planes"
Nevýhody: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
Nevýhody: "Terrible service in flight and customer service wise .. app functionality was below"
Výhody: "The cabin crew were fantastic and funny"
Nevýhody: "Tiny seats"
Výhody: "Friendliest economy class service I've ever encountered."
Výhody: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Nevýhody: "I wasn't sitting next to my partner and we sat on the Tarmac for 45 minutes after the flight was already delayed by 30 minutes."
Výhody: "Delays and no proper customer service."
Nevýhody: "Taking off late caused me stress because I had transferring flight within less than two hours in transit originally. So we arrived later about 50 minutes so I had to manage my situation and find my next gate and be on time. And an other thing that I disliked was that I was allowed to have only one baggage which was very unusual for international flight between two countenances. And the crew was not polite enough so she made fun of my Cary-on. In short, I expected more from KLM which is famous for them being "Royal" but not acting as one of them."
Výhody: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Nevýhody: "Surprised to find out that there was no rock/metal playlist available within music menu, considering that Finnish artists/bands are famous worldwide and very proficient in this genre."
Nevýhody: "Customer service"
Výhody: "Loved Finnair. Hated Justfly.com. If you own this company, you need to end up like Blockbuster or Circuit City."
Nevýhody: "If I would have purchased my tickets from Finnair.com, I would have had a much better experience. Kayak found me a good price but purchasing the tickets through Justfly.com was the biggest mistake of my life. The trip ended up costing me $285 more than what I budgeted and there was zero customer ser"
Nevýhody: "Boarding process could have been smoother"
Výhody: "Crew was pleasant."
Nevýhody: "Very old plane with seatback screens or USB ports for charging."
Výhody: "Speedy boarding process, good meal choices."
Nevýhody: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Výhody: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Nevýhody: "No complaints."
Výhody: "it was just okay. nothing spectacular."
Nevýhody: "my luggage was misplaced and I didnt have it for 3 days."
Výhody: "Great service on biz class, comfortable seat, quiet airplane (A350)."
Nevýhody: "I liked it all."
Výhody: "Good flight, on time, nice crew"
Nevýhody: "my plane to NY flew off without me and 11 people."
Nevýhody: "Almost impossible connection with too many custom checks Lost luggage"
Výhody: "The flight was on time and everything ran smoothly."
Nevýhody: "It was a bit confusing that the tv's came out out the seats, an announcement about that would have been helpful."
Výhody: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Nevýhody: "We had to sit on the runway for a very long time after landing and I missed my connecting flight. It also took a very long time to get a hotel assignment because I was stuck in Chicago overnight. The finnair air agents at ohare were not very understanding or helpful. I was sent from their line to American Airlines and then back again. They were slow. We waited in the line for a long time for someone to come and help us. overall they were not very apologetic regarding the fact that I was stuck there overnight. It took soooo long to get to the hotel. I arrived there well after midnight. Overall it was a very unpleasant experience. I DO NOT UNDERSTAND WHY FLIGHTS ARE BOOKED SO CLOSE TOGETHER. NO LAYOVER TIME IN BETWEEN MEANS MISSED CONNECTIONS! THIS HAPPENED BOTH WAYS ON MY TRIP. VERY ANNOYING"
Nevýhody: "Completely destroyed our itenerary"
Výhody: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Nevýhody: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Výhody: "Great gate and in-cabin crew. LOVED this flight."
Nevýhody: "Nothing to report"
Nevýhody: "Btw you have cancelled my flight!!!!!!!! And sent me just an email."
Nevýhody: "Sound only came out of one ear from headphones"
Výhody: "We had a very reasonable fare that included two meals a glass of wine and movies. We weren't expecting any thing more than a plane ride. Thank you FinnAir."
Nevýhody: "announcement in English hard to understand"
Nevýhody: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
Nevýhody: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Výhody: "This was a very good and on time flight from London to Helsinki. The exit row had lots of legroom."
Výhody: "Plenty of food to eat. Snacks and lunch"
Nevýhody: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Výhody: "The accommodations made me feel like I was in first class!"
Nevýhody: "The screaming child behind me ):"
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Výhody: "Food was provided when the flight was delayed for 2 1/2 hours. I also really liked the text update from kayak about the delay. The airline did not keep me updated but kayak did."
Nevýhody: "The delay when it was already a 6 hour flight. I also was not able to reserve a seat because I had booked through kayak and not with the airline. Finally of the most irritating of all annoyance was that there was no movie. This was an international flight and there was no entertainment. I will never fly American Airlines again."
Výhody: "Great flight and nice people"
Nevýhody: "Because the flight was through british airways, extra baggage was $90 much more expensive than Finnair's prices. After paying that before departure to London I recieved an email from British Airways that stated an extra bag for both my flight to London and return flight to San Francisco had been fully paid for. At the airport I was told by British Airways employees that I would have to pay another $90 regardless of what my email said because their official prices are $90 each way not both. I showed them the confirmation I had recieved and all they could say was "that is confusing". There was very little empathy or attempt to help. As a result I was forced to leave the suitcase behind with my acquaintance in London and do an in airport shuffle of all of my belongings. The flight was great but beware emails that may not match up with online info."
Výhody: "everything was ok."
Nevýhody: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."
Výhody: "the price was very good"
Nevýhody: "Even though we had booked this flight in September we were never able to choose a seat for this flight. We kept trying and the only way we could pick a seat months and weeks ahead was if we bought an upgrade. We had already spent over $1000 to fly to Paris each and did not want to buy an upgrade. We just wanted the assignment of a seat. When we got closer to the date we were told that we would get a seat assignment at check in. At check in we were told we would get a seat assignment at the airport. At the airport we were told we would get a seat assignment at the GATE! At the GATE the attendant had difficulty finding our seats and finally found them with the help of another attendant. This adding extreme stress to a trip that was planned in September and should have been a pleasureable experience. Our seats were not together and we then had to go on the plane and ask other travelers to change their seats in order to be near each other. This was not our job! We ended up near each other but not together. Then when we arrived in Paris we noticed that our suitcases had been tagged STAND BY!!!!!! We were glad that we did not see that at the Philadelphia airport because it would have added even more stress to a long anticipated pleasure trip to Paris. Next time we will make sure that the tickets we are purchasing (FINNAIR) have nothing to do with American Airlines."
Nevýhody: "Experienced very rude cabin crew"
Nevýhody: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
Výhody: "Overall a great flight."
Nevýhody: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Výhody: "Flight was not super crowded. Crew were lovely."
Nevýhody: "No seat back entertainment...had to endure The Charlie Brown movie, Nelson Mandela biopic and lousy boxing movie. Seats extremely small...would have been awful if plane was at full capacity. Plane very dated...no frills"
Výhody: "Movies Food Comfortable seating"
Nevýhody: "Going through security"
Výhody: "Nice dinner, drinks, and snack services"
Nevýhody: "Could be a little friendlier. Lights on the whole time during a red eye was pretty annoying. Don't know if this was on purpose or a malfunction. Entertainment system was hard to see and a little outdated."
Nevýhody: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Výhody: "British Airways did a very good job with everything. Pleasant crew,helpful attendants and great enterntainment. I loved the flight :)"
Výhody: "Nice one"
Nevýhody: "Nice one"
Nevýhody: "A lot of turbulence in the middle of the flight"
Nevýhody: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"
Výhody: "Video and radio were bad."
Nevýhody: "Nothing was dairy free, staff did not even have access to ingredients so I could check myself."
Výhody: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
Nevýhody: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
Výhody: "I loved my experience with Finnair. Courteous staff, clean and comfortable, very accommodating. The food was EXCELLENT. I would pick my next trip based on where Finnair flies (that is how pleased I was)!"
Nevýhody: "The fact that I never used this airline in the past!"