It was an excellent flight!
Missed our connection and offered little to no help. Never again.
Výhody: "Not much"
Nevýhody: "During COVID there was little attempt to distance passengers during security checks, boarding and onboard. Crew did not inforce mask policy. Fellow passengers were inconsiderate, loud, littered just throwing food wrappers and trash on the ground - crew did nothing."
Nevýhody: "There was no food ..."
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Everything from the crew being super accomodating and friendly to the comfort and taste of the food was delicious."
Výhody: "Great smooth flight, crew were friendly and many movies and shoes to choose from."
Nevýhody: "Seats are tight and not much leg room for the unfortunate ones who fly Economy class. Food was ok."
Nevýhody: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
Výhody: "Crew was very nice and helpful."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Service was slow, but fine."
Nevýhody: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
Výhody: "The crew was very friendly. Family line was nice when travelled with the little ones."
Nevýhody: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Not applicable."
Nevýhody: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "Boarding is a mess There is no order at all That delays the flight"
Výhody: "Also poor this airline is overpriced"
Nevýhody: "Long disorganized boarding process Old airplane"
Výhody: "Great service & lots of room to sleep"
Výhody: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Nevýhody: "Seats from JFK to Zurich were a little bit squeezed."
Výhody: "Flight was fine"
Nevýhody: "Check in at Nuremberg terrible"
Výhody: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Výhody: "Very professional!"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Nevýhody: "The food was edible but not up to the usual Swiss Air standard."
Výhody: "Flew Business class to Zurich. Great service, completely flat fold down seat so sleeping is EASY Great price."
Nevýhody: "Transfer in Zurich airport security. We were transit but it diodn't matter because we took a 3 min train to another terminal and had to go through security again. No bank in Terminal B to change money ! In Switzerland !!!!!"
Nevýhody: "My seat was semi-broken, it was in constant state of reclining."
Nevýhody: "Penalising passengers who travel on board with only a smaller bag by making them put this under their seat in front in front of them whilst others are bringing on two huge bags"
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Nevýhody: "The seat was horrible and had no cushioning. Left . Worn out and non manintained seating systems . Had body pain"
Výhody: "Flight crew and gate agents were amazing"
Nevýhody: "Boarding was late and we were asked to stand in line down the hallway for an extended period of time Movie selection small"
Nevýhody: "Narrow feeling seat"
Výhody: "Flight wasn't full, so we were spread out and had more room"
Nevýhody: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Výhody: "That I was going to Florence."
Nevýhody: "The food. Very artificial in its appearance and flavor. And that I was so tired from not being able to sleep during the extremely uncomfortable overnight flight from Boston to Zurich."
Výhody: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "movie was a holocaust film for yom hashoah"
Nevýhody: "crowded food pretty bad late"
Výhody: "This was a great flight, really pleased with this experience."
Nevýhody: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"
Výhody: "Average friendliness of crew, paying for extra leg room seat is a must"
Nevýhody: "Food with a taste, rather than dull"
Nevýhody: "Flight to Lisbon late. Missed connection Now have 10 hour delay"
Výhody: "2 free checked bags"
Nevýhody: "Very long wait time."
Nevýhody: "Waiting in many lines, waiting on and taking bus to plane on tarmac, climbing stairs with luggage in hot sun."
Výhody: "The crew was fabulous"
Nevýhody: "We had a crying baby onboard for the entire flight. I found it difficult to sleep as a result but understand this was outside the control of the airline. A bit more legroom would have been nice but I booked economy so again that was on me."
Výhody: "Food was ok"
Nevýhody: "Worst accommodations for baggage on a international flight in my opinion.Pay for a bag is the best advice in my opinion this airline barley lets you bring anything with. Disgusting plane it was so dirty I took a shower after this flight and the amount of dust in the air was visible terrible"
Výhody: "Not much"
Nevýhody: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Výhody: "The crew was very friendly and helpful."
Nevýhody: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"
Nevýhody: "Flight was so delayed we missed our connection."
Nevýhody: "Good flight, on time. Service ok. Captain did a good job communicating. Nice touch with wine at dinner."
Nevýhody: "Not over selling the flight so passengers can make it home as they plan"
Nevýhody: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."
Výhody: "Better system to boarding."
Nevýhody: "Announce properly for boarding."
Výhody: "Flight on time"
Nevýhody: "No gluten free meal available"
Nevýhody: "Terrible terrible service in helping with a tight connecting flight, terrible"
Výhody: "Nothing, missed the connection"
Nevýhody: "No flight to Faro during late arrival from"
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Nevýhody: "2 hours late, problems with entertainment, bad service at chack-in"
Nevýhody: "Boarding gate too small. Suoer overcrowded"
Výhody: "The pilot could fly the plane."
Nevýhody: "The servers were rude."
Výhody: "Not too many people"
Nevýhody: "Was delayed. Too long waiting for luggages"
Výhody: "Good service, nice meal."
Nevýhody: "No USB ports or movie choices. Entertainment screen very small."
Nevýhody: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Flight was short but no entertainment screen to watch or listen to music. Will not be flying with airline ever again."
Výhody: "The crew was very king"
Nevýhody: "the seats were very uncomfortable because the backs were not adjustable"
Nevýhody: "I don't think I have ever rated any service negatively, but here's my first. TAP completely ruined my birthday trip that I have saved up for a long time for. DO NOT TRAVEL WITH THEM! I had a valid Schengen tourist visa issued by the Consulate of Portugal. At the time of visa issuance, the printer of the Consulate was not functioning, so part of the visa information was hand-written, but it was properly signed and stamped. The Consulate told me it's valid and said they have been doing so for ten years. The Consulate also said that they, not the airlines, have the sole authority to determine the validity of the visa. When I went to the airport to check in with TAP, TAP staff denied me boarding because they did not believe my visa was valid. I only learned later that this action was inconsistent with TAP's own internal policies. The staff at the kiosk told me that I could either ask for a refund or rebooking of the ticket. But when I called TAP the next day, I was told I could not get a refund even though they should not have denied me boarding. I called TAP many times and got a different answer each time. They simply refuse to compensate me for their own mistake. It's the most horrible travel experience I've ever had!"
Výhody: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights."
Výhody: "Crew was friendly and great!"
Nevýhody: "TVs did not work, no sound/frozen on games"
Výhody: "I got to Rio de Janeiro on time"
Nevýhody: "cramped seats, minimal water offered by crew on 9.5 hour flight. I also found the extra charge to reserve a seat on this flight a serious affront to economic sensibility"
Výhody: "Great comfy seats, checking was a breeze and the staff were friendly"
Nevýhody: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."
Výhody: "Hot food and real utensils Good entertaining selection Very nice staff"
Nevýhody: "Everything went well."
Výhody: "They gave us good snacks. Comfortable flight."
Nevýhody: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."
Výhody: "They were in such a bad mood!"
Nevýhody: "The captain had fasten seatbelt on because of turbulence. As soon as it came off the crew insisted on doing the service instead of waiting for desperate people to use the restroom. They made everyone sit back down so they could serve sandwiches and drinks. There was plenty of time and they should have waited. The only time the crew smiled was when the flight was over"
Nevýhody: "The boarding process seemed very unorganized. The people and police that were working weren't friendly at all."
Výhody: "Flight was just crappy all the way. New airplane...seats d ont recline."
Nevýhody: "Same as above"
Nevýhody: "the entertainment system was outdated and did not work. For such a long flight this in not acceptable"
Nevýhody: "The sizing device is much smaller than it needs to be for carry on roller bags. My bag was forced to be checked by the ground crew on this Tap flight. My bag is a normal sized carry on bag that has always fit on all flights. There was plenty of space on the aircraft for it. The ground crew also let others on with larger bags so they dont even apply their policy in a consistent manner. I will do my best to avoid TAP from now on."
Výhody: "Very comfortable flight."
Nevýhody: "Flight was overbooked by over 20 people and even though we got the airport 2 hrs early to check in we were bumped from the flight. Next flight available was not for over 8 hrs later that day. Rude and not helpful employees. No gate announcement when flight was then delayed. Most American size carry one do not fit in overbooked head and was forced to gate check."
Výhody: "+ quick and easy flight + Snack was okay"
Nevýhody: "- Difficult to find TAP to get boarding pass. The boarding pass is necessary for Wifi in the airport."
Výhody: "The crew was very friendly and check-in was uneventful. A group of us traveled from MXP to EWR via LIS. Excellent ride on each leg."
Nevýhody: "I love the flight attendants uniform. The ticket agent allowed me to change my seat to the exit row with no extra charge. Some of my group was charged for overweight bags and others weren't. A little inconsistent."
Nevýhody: "Terrible TAP service. Missed my flight to no fault of my own and I was made to buy a new ticket. No changrs, no partial refund, couldn't even use my return ticket which I had to rebook too. Nice customer service !!!"
Výhody: "Crew was welcoming and service was great!"
Výhody: "Ask persons for veg or non veg snacks before u served please."
Výhody: "Food was great! Space between seats was perfect."
Výhody: "Only a ten minute delay but made up for it in the air and arrived on time."
Výhody: "Punctual, good crew"
Nevýhody: "No free entertainment in an international flight, food no good for vegetarian meals"
Výhody: "Timely check-in, on-time arrival, prompt disembarkation using 2nd stairway at back, courteous service."
Výhody: "The flight was on hour quicker than expected, the food wasn't bad and the crew was nice and attentive."
Nevýhody: "The seats were small and didn't allow for any space, and the Tvs were small and of bad quality, and you weren't able to pick your own movie, you had to watch what was being shown."
lost my baggage still havent got it back. other than that it was fine
The seats are the worst ever. So uncomfortable. I did not have an option for checking in earlier.(day or anytime before). I could make a list of things that weren't to standard but I am trying to forget this experience.
oh man the situation with the bus on arrival
They broke my suitcase :(
Nevýhody: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Výhody: "The crew were friendly and helpful and the flight arrived early, even though we left a little bit late - as such - I was very happy with the flight. The onboard entertainment system was wifi based and there was a USB charging port in the seat too - modern aircraft."
Nevýhody: "I had no complaints - the flight was just what it should have been ie no issues"
Výhody: "The plane was nice."
Nevýhody: "The crew was kind of slack. They didn't have aqua con gas. The toilets were not kept clean."
Výhody: "The seat was comfortable."
Nevýhody: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Výhody: "Check in process was fast and easy!"
Nevýhody: "More comfortable seats"
Výhody: "We landed a bit early"
Nevýhody: "We didn't get the seats that we paid for. And all we could get was the last row."
Výhody: "The flight attendants were really nice and kind and the onboard entertainment was nice"
Nevýhody: "LEG ROOM! This was less than normal space! The seats were so close to each other I couldn’t even straighten up my knees! This is a long haul flight, it is not humane to keep people folded in 3 for 12h!"
Nevýhody: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Výhody: "Clean and fairly new aircraft. Good flight"
Nevýhody: "Ground staff more helpful"
Výhody: "Staff was very friendly"
Nevýhody: "We wanted to eat and there was no sandwiches left."
Výhody: "Al the devices provided"
Nevýhody: "The space between seats was just microscopic. I’m 6ft tall and I really had a bad time in those 2h30, all twisted and unconfortable."
Výhody: "Cabin much too hot and no air circulation until just before pushback. Ack!!"
Výhody: "We arrived on time!"
Nevýhody: "Checking in and dropping off luggage was a nightmare... There was no one at the check in desks indicated on the screens or the check in terminals. Eventually I found a desk at a different location that would take my bag. Boarding was chaotic, no lines, just a crowd blocking access. Even passengers with small children couldn't get through. Space between seats was minimal. Crew was ordering passengers to take headphones off during security demo. I understand it is important to be attentive, but ultimately you shouldn't be forced to."
Nevýhody: "We booked flights with more than 75 mins connection time in Madrid but then the airline changed their schedule which reduced our connection to less than 55 mins. I was traveling alone with my 5 & 7 year old and we had to run non-stop from our 1st domestic flight to the international one, changing terminals, passing passport control (huge lines), and another security. No help from Iberia at all in terms of providing any assistance like a shuttle bus, quick passage thru passport or security. And they were nonchalant in terms of “if you miss your connecting flight, it’s your problem...”. Come on, we paid $4,500 for 3 tickets, and deserve better customer service than this, specially when you changed the flight schedule for your operational reasons!"
Výhody: "They made up time on the flight"
Nevýhody: "This was already a makeup flight and it wasn’t efficient enough to help me"
Výhody: "Boarding, on time, entertainment awesome, food pretty good"
Nevýhody: "Crew not that attentive, seats dont have much room"
Nevýhody: "Flight was delayed for hours. Very little explanations. We were herded onto flight and staff at gate were beyond rude and aggressive."
Výhody: "The Iberia crew person named Ms. TENORIO was excellent. As an American with disabilities, I felt safe, protected and assisted throughout the flight with my various requests and needs. The rest of the crew was also .efficient and pleasant. Finnair&Iberia are tops."
Nevýhody: "Logan Airport in Boston, Terminal E was so upsetting. There was NOBODY to help me. I arrived early because I am disabled. There should be somebody there at all times. Very distressing-=- me in a wheel chaiir with 2 suitcases and ZERO assistance. I felt helpless and sad."
Nevýhody: "Tiny food. Late one hour."
Výhody: "Crew for business class was much better than Economy, Nice menu."
Nevýhody: "No entertainment, I know is a short flight but still there should be at least an internal wifi with movies to be seen on PAX devices."
Výhody: "Overhead storage was generous. Being able to check flight progress while in the air."
Nevýhody: "They charged us for two aisle seats, and then reassigned one of us to a middle seat with no notice. With advance notice, they were unable to provide a meal that would not contain bell peppers, to which I am allergic. On the plane, both meal options contained bell peppers. Surprisingly, the ingredient lists were not available to flight attendants or passengers, and we were only aware of their presence because of seeing them, or having my allergic reaction (which I did) after avoiding the visible ones. The passenger in front of me put his seat in full recline for the entire 10 hour flight, including about 30 minutes when the seat was unoccupied. This put his seat about six inches in front of my chin and made it impossible for me to view the entertainment screen. It also made it difficult to get into and out of my seat. Several of the toilets had clear fluid covering the floor. I did not want to know is this was water or something else. Although our connecting flight in Miami went from gate E21 to gate E30, it took two hours (and 3,000 steps per FitBit) to get there because of being required to claim our luggage, leave security, recheck the bags, and then re-enter security. Our tickets did not provide for TSA-PRE despite having provided our known traveler number in advance. Many notices and directions were only available in Spanish. As they are based in a Spanish speaking country, this is perfectly reasonable, but their services are marketed to English speaking countries and it was a problem for me as a predominantly English-only speaker."
Výhody: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
Nevýhody: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
Nevýhody: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Výhody: "Good organization and time on flight."
Nevýhody: "In 10 hours never offered water."
Výhody: "Time and flight was ok"
Nevýhody: "The size of the seats"
Výhody: "Good seat compared to other airlines"
Nevýhody: "The USB connector in my seat didn’t work"
Výhody: "The crew were friendly."
Nevýhody: "The delay"
Výhody: "Entertainment package consisting of up-to-date TV shows/ series and movies that have recently been released. The time passed by faster than expected with this. The meal plan was better than some restaurants. With Meatballs being the main course followed by rice & veggies and finished with the sugar cake."
Nevýhody: "Having the seat by the bathroom. Even though passengers were instructed not to form a line, they did and were encroaching in my personal space for the majority of the flight. Though this is not an airline issue, it did effect the comfort of the 4.6hr flight."
Výhody: "I am of average height -6 feet- and my knees were touching the seat in front of me. Not comfortable but not too bad either."
Nevýhody: "Boarding was extremely chaotic."
Výhody: "Pilot was great, soft landing, smooth takeoff"
Nevýhody: "Small seats"
Nevýhody: "Take off was delayed for six hours and Iberia's representative in Madrid told me me missing my train to Valencia is not their problem and Iberia will not reimburse me for the train nor the Iberia flight I had to take to get to Valencia. I've been an Iberia's customer for many years. Horrible customer service and poor airline service. Shame"
Nevýhody: "Poor film and tv selection, the majority from Fox. That's very limiting. Ear buds very bad quality w sound inly comeing through one bud."
Výhody: "The food and the service"
Nevýhody: "The length of the trip"
Výhody: "On time. Great service."
Nevýhody: "It landed with a very narrow window to my connecting flight"
Nevýhody: "arrival and departure times, overall service"
Výhody: "The flight attendants are rude, the food is disgusting, and their customer service is non existent. My husband left his iPad on the plane, and realized as soon as we stepped off, but they refused to let us retrieve it. Instead, they went us through this ridiculous online process, where they determined they found the iPad, but "rejected our request to have it returned"!!!!!! The absolute worst!!"
Výhody: "We didn't crash."
Nevýhody: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
Výhody: "Good to eat on flight"
Nevýhody: "Spacing was impossible for someone 6'2" or taller. It was incredibly tight for everyone. Extremely uncomfortable to fly for 3 hours like this."
Výhody: "Crew was courteous and friendly. They provide great customer service."
Nevýhody: "Food choices limited. Entertainment limited. Seats are very tight. Not very comfortable."
Nevýhody: "No beverage service. Flight was delayed two hours."
Výhody: "Standard EU flight, on time"
Nevýhody: "Had to buy food and the sandwiches were soggy. Wouldn't accept credit cards at first, staff tried to push cash payment until finally getting a different credit card readee that worked."
Nevýhody: "the flight over LAX to Madrid was horrible. An old plane, both my husband and I had broken seats, no screens, and no charging capability. The flight from MAD to LAX was much better with a newer plan. I would however, not fly with Iberia again, because the out bound flight was so awaful. So average rating is okay."
Nevýhody: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."
Nevýhody: "The flight was booked round trip and the experience coming back was terrible. The same standards were not applied. Serval passengers weren’t allowed to take small carryons that would fit under the seat. I paid for a seat and bag with my flight and was charged again leaving Prague. The online booking kept freezing and wouldn’t allow me to check in for my flight. So frustrating."
Výhody: "Nice crew"
Nevýhody: "The plane should be heated before the passengers are boarded. Everybody stayed in all their layers until leaving the plane as it was very cold onboard the whole flight."
Nevýhody: "everything ground crew lazy and not polite no space at all in the plane, night flight, talking too much during the flight"
Nevýhody: "Plane was smaller than what I thought it would be."
Výhody: "Crew was nice."
Nevýhody: "So uncomfortable. No space to sit comfortably on a long flight. Really unreasonable. Headphone jack didn’t work. Power outlet did not work. You have to rent VR goggles for entertainment. Just the most uncomfortable trip I’ve ever taken."
Výhody: "The crew was friendly and attentive but really hard to understand"
Nevýhody: "The airport was not well organized some parts very unattractive and lots of walking. The boarding process with the automatic check in was inefficient requiring so many staff. Requiring another security check before boarding seemed redundant and disorganized. Bathrooms were not convenient"
Nevýhody: "My son has this flight and I bought his ticket.. he lose the luggages.Why ur flight had delayt why"
Výhody: "Absolutely NOTHING"
Nevýhody: "Late to depart on an 1:15 minute flight for over an hour while telling the passengers nothing"
Nevýhody: "Flight was delayed almost two hours, plane wasn't at the gate, only one bus was provided for transport, everything on board was in Russian (as the plane previously arrived from Russia)."
Výhody: "Flight was smooth"
Nevýhody: "Gates were changed without notice, had to go through security twice because of that, no signs at the gate or announcement about the gate change, rude personnel at boarding, trying to make you check in your bag even when it is within carry on limits"
Výhody: "Seat comfort and leg room. Cleanliness great"
Výhody: "Checking in and security at Prague was excellent. We didn’t use any entertainment or food/drinks on the flight"
Nevýhody: "Carry on bag with wheels wouldn’t fit in their container because the wheels are not flexible. Was off by 2-3 centimeters and they wouldn’t let us take the bag on."
Nevýhody: "Very small aircraft"
Výhody: "Basic functions all OK except check in: see below."
Nevýhody: "It wasn't clear that baggage would be an extra charge on this reservation. When I tried to pay for 2 bags with VISA chip cards, I was told they wouldn't accept anything without raised numbers on the card ! Fortunately I had my ATM card and was able to pay for the bags, because I had no local money ! Tried to buy food on board. Two credit cards AND the ATM were declined. Server said it happens a lot with US cards !! Took pity and gave us a sandwich."
Výhody: "Was absolutely on time"
Nevýhody: "All staff and crew very rude and unhelpful . Worst I have come across in my over 100 international travels"
Výhody: "I slept for 45 minutes"
Nevýhody: "1.5 hours delayed. No explanation given. Had to check bag at gate due to no space, overhead bins completely full. I was among the last to board and there was ample room for at least ten bags in bins as far back as row 14 on flight. Asked for my bag and they refused."
Výhody: "Friendly gate agents and crew"
Nevýhody: "Multi-level pricing structure provides several layers of add on luggage and carry on upcharges that aren't readily evident in your initial ticket purchase."
Výhody: "I liked the young lady who was the flight attendant. Actually, that was a (bad?) joke, everyone in the crew was above 45 (maybe more). And given that I received no service, I cannot comment on the flight attendants"
Nevýhody: "Nothing included : no food, not even water. Older aircraft (ATR 42/72), with propeller engines (not jet!) -> longer flight by more than one hour Smaller aircraft -> my regular hand luggage was actually stored in the cargo area (that happened to many other passengers), and got it back a little wet from rain. Smaller aircraft -> air turbulence feel stronger than with a larger aircraft Price is determined by supply and demand, but... this flight was the return trip; on the way to Prague 3 days before I traveled with TAROM, food included, larger jet aircraft (hand luggage with me, shorter trip), and cheaper than Czech Airlines."
Výhody: "Speed. Great staff and very friendly."
Nevýhody: "Food choice limited bit to be fair it was a short trip :-)"
Výhody: "Flight arrived on time. It was not that expensive."
Nevýhody: "I had a bad time during the boarding process. They made me pay $56 to check my backpack in the gate. I have been traveling for two weeks with my backpack and this was the first time that an airline made me check my backpack and pay. My husband has the same backpack and they let him pass with no problem. The wost thing is that the flight was not full and there was space available for my bag. They didnt offered water during the flight."
Nevýhody: "Same flight when booked directly had a different baggage allowance, and the fare difference did not make u for the additional baggage...."
Výhody: "on time handling of hand luggage"
Nevýhody: "No free drinks of any kind."
Výhody: "Bigger seats, not so crowded."
Výhody: "Left on time, all went well"
Výhody: "Nothing. It was the worst airline experience I have ever had."
Nevýhody: "We were charged 90 euros for two bags that are considered carry on bags by every other airline. We felt that we were robbed at the gate and taking advantage of. we were forced to check to carry-on bags and then charge double of what any airline in the United States charges to check a bag. One of the women at he gate who worked for Czech airlines was very rude to us and to other customers. To add insult to injury, when we boarded the plane we were told that we could not get a glass of water unless we paid for it because we were riding in the economy section. We have traveled around the world for the past 45 years and had never encountered an airline that did not even offer its customers complementary glasses of water. I felt that we had been taking advantage of at the gate. I had never been on any airline where they would not give a glass of water that was not paid for. I have never been on an airline with such little class. Some of my family members are planning to visit Prague in the spring. I will tell them and everyone else I know to avoid flying with your airline.We felt that we were robbed at the gate and taking advantage. We are thinking of hosting our daughter's wedding next praying in Prague. We are expecting 80 to 100 guests to come to that wedding. If our daughter decides to have her wedding in Prague, we will be telling all of those potential customers to fly air France or some American airline and to avoid the Czech airline. I found your airline and your service to be worthy of a zero"
Výhody: "Friendly people and very professional from the ticket agent to the boarding to the flight attendants."
Nevýhody: "Seats were on small side, no entertainment, food and drink had to be purchased, checked baggage cost extra."
Nevýhody: "About 15 minutes before boarding, a gate agent came over to us and asked to see our boarding passes. He then told us that we had booked Economy Lite, which apparently meant that we were only allowed a carry on bag and no personal item. He said we would have to pay $35 euro apiece to check our suitcases so we could carry our personal item on. We had booked regular economy class through Kayak, and nothing was said by either Kayak or Czech Airlines about Economy Lite or bag limits. We then went up to the gate to talk with an agent about the lack of notice and to request that they waive the fee. They refused and told us to take it up with Kayak. (I agree that Kayak is responsible for not making us aware of this.) We then asked what it would have cost us to check the bags in advance and they said 25 euro. We asked if they would agree to charge us that instead of 35 euro. They refused to do that, and then the gate agent told us it would be 40 euro, not 35. We told her that the previous agent told us it would be 35 euro. She said, "well he was wrong." No apology for the confusion, and just rude overall. To top it all off, she then charged us 1220 Czech Crowns per bag. We asked her why so much, and she said that was the same as 40 euro. We told her that wasn't correct, and she said it was. We then showed her the exchange calculation on our phone and that she had charged us 200 Crowns too much. She then said, "well it's 45 euros, then." We pointed out that 45 euros wouldn't even be that much. At that point she said "then you can just write Czech Airlines" and walked off. It's easily the worst experience I have ever had with an airline. Completely unprofessional, rude, and downright dishonest. And like I said earlier, Kayak needs to be proactive and let people know these bag rules apply so they can either a) choose a different airline or b) save themselves some money and pay to check their bags in advance."
Výhody: "Short flight from Prague to Paris"
Nevýhody: "Flight was delayed"
Výhody: "The lady on the desk was very correct."
Nevýhody: "We were treated very agressively by a responsible who wanted to make us pay unfairly for our 2 small lugagges. Example : he said it is overweight. I said check it, it was 8 Kg. Then he said it does not fit . I said check it. It was perfectly in the norm. Then he threatens me that he will be on the gate to control me again. etc... My feeling : he was trying by any means to make us pay unfairly."
Nevýhody: "Given the price of the ticket, there should have been some basic food and drink options for free - like water. The boarding process was a free-for-all, very unorganized. The cabin crew was very friendly."
Nevýhody: "Flight was delayed - but no info whatsoever (even if there were agents at the gate) sitting in the plane again waiting - no info. really horrible customer service"
Nevýhody: "The people that were assisting with boarding with unbelievably rude. I had a carryon that was approved by the woman who checked me in and then when boarding I was told that I would have to check my bag for 45 euros (35 euros was the original cost and an extra 10 euros because I did not check it earlier. So glad I got to pay an extra 10 euros for carrying my luggage through the airport !!!!!!"
Výhody: "We got on and our bags made it even though we were running late."
Nevýhody: "We did self check-in and had boarding passes printed but still had to wait in line to drop of checked bags."
Nevýhody: "The flight was delayed by an hour in a half and then when we board there's appareantly something wrong with the plan. We sit there for 45 minutes and then the Captain was given the OK to fly. Mind you, I bought my train tickets with a 3 hour gap so if anything happened I would be okay but no! I missed the train any way because I had to wait for my luggage which the flight attendant said "did not fit on the plane" but the person behind me had the same size duffel bag and was said nothing to! As if that wasn't enough then I have to fly a small aircraft from Prague to Madrid with extreme anxiety and scared because who knows if this plane goes down for whatever problem! If there is a problem with the plane you fix it before you board yor passengers not after you're already on the taxi run way and stop the flight! That is the airlines responsibility and they were completely and utterly careless!"
Výhody: "Cheap tickets with great service. Highly recommend"
Výhody: "Staff was good."
Nevýhody: "No water."
Výhody: "Terrible flight and service. The flight got delayed for 3hrs. We got 1500 Ft food voucher(~$6). Most of restaurants were closed but we were told to use the voicher on the same day. It was 10:30pm. No drink was served during flight. You havw to pay for everything."
Nevýhody: "Boarding the bus and having to stand in great heat while inhaling the diesel fumes for 20 minutes. No one said anything to us. We just stood waiting. Additionally people took the seats on the bus to hold thier belongings preventing those of us who needed to sit down standing up."
Nevýhody: "The flight was so hot passengers were sweating through their clothing. In addition, the seats were so small you had 8 inches between the person in fronts headrest and your face."
Výhody: "The crew were very nice and helpful."
Nevýhody: "We had to bus far away from the main airport to get on our plane."
Výhody: "Everything was onetime and easy."
Nevýhody: "They charged us an extra $35 per bag to check the luggage (even though that was supposed to be included in the ticket) I had read previous reviews and this seems to be common practice so I wasn't surprised when it happened."
Výhody: "It got me there"
Nevýhody: "Have to buy food and charged for bags."
Výhody: "The onboard staff were very friendly."
Nevýhody: "No water? I'm sorry, but this is the minimum."
Nevýhody: "The flight was very late."
Výhody: "My luggage was stolen at Kiev airport after check in. Luggage lost!!!! You need to warn people about Kiev airport. Many people appearances get their luggage stolen by airport personnel"
Nevýhody: "Kiev airport staff are stealing suitcases be warned. Plan to sue the airline and the airport"
Výhody: "Crew was great"
Nevýhody: "Boarding was horrible, Santorini’s airport was horrible, the flight was delayed, no one knew what was going on, there is no organization with boarding it was a mess"
Výhody: "That finally we arrived. 6 hours delay."
Nevýhody: "Everything. Poor management from Volotea and very poor services from SACBO."
Výhody: "The crew did a fanstastic job!"
Nevýhody: "The seats werent the best and my seat didnt have a window."
Výhody: "Volotea is a you get what you pay for service. The budgetness of the company can be annoying at times. If I pay for a snack can I get some water?"
Nevýhody: "Going anywhere but Catania"
Nevýhody: "Beware of checked baggage, the costs are astronomic (around 60 usd per bag)"
Nevýhody: "Charged full fight fee, don't ask customers pay over size luggage penalty minutes before departure"
Nevýhody: "High baggage and other fees that are not publicized. Web site just says check bags start at 15 euro, actual price was over 50 euro."
Nevýhody: "Very high baggage and other fees that are not publicized. Web site just says checked bags start at 15 euro, actual price was over 50 euro."
Nevýhody: "The return flight was very turbulent, but mostly close to take off and landing."
Nevýhody: "the app is that that great, it gets stook. Also, they don't have any chance to change or re-schedule any flight."
Výhody: "Checking and boarding were easy. Also email reminders were helpful."
Nevýhody: "Could they spare a drink of water? They charged extra for everything, including the air you breathed."
Výhody: "Low cost"
Nevýhody: "Have to carry any carry-on luggage up the metal stairs in any weather, up to plane. Same thing after landing."
Výhody: "Not much"
Nevýhody: "Boarding process stinks. You have 2 groups but board them all at the same time well let's say start to board by having us wait outside for 20 minutes in 90 plus heat. No water then stand on a hot bus for another 15 or 20. If we want a water after heat stroke it's 2.50"
Nevýhody: "I booked an afternoon flight on Volta. They changed me weeks later to a morning flight. I told them I wanted to cancel my earlier flight and preferred a refund instead. I have never received credit for my cancellation."
Výhody: "It was a quick flight."
Nevýhody: "They took me and my wife's carry on, that we had already stored in the over head cabins on 3 flights before this one and told me it was to big. Then they made me pay 120 Euros and asked me to take the bag out to the plane. When I got to the plane the men working with the suitcases said my bag was more than capabale of fitting overhead and let me take it up. So they charged me 120 Euros extra for nothing and only did this once they saw my American Passport."
Nevýhody: "Will never fly them again"
Výhody: "Accepted phone scans of our boarding passes. Decent price Nice crew Left a little late but still managed to arrive 15 minutes early on a one hour flight."
Nevýhody: "I only gave one star for food but I didn't buy any food so I would rather have a "not applicable" category."
Výhody: "Helpful and smiling staff , seats have good leg room , time of departure was accurate"
Nevýhody: "No food or entertainment"
Výhody: "Convenient straight flight to Bordeaux"
Nevýhody: "Inappropriate behavior from the crew. One stewardess heavily flirting with a passenger, exchanging phone numbers. 45 minute delay while waiting to take off. Crew just chatted, laughed. Unacceptable to buy your snacks/drinks?!??"
Nevýhody: "Due to delays we missed our flight. I emailed and got no response. Tried calling. Office was closed on Saturday. Went to their desk and no one was there. I would like to be reimbursed. I had to then pay for two tickets on Aegean Airline totalling $400.00"
Výhody: "Flight was fine once we got going but one staff working made for a long long line and a half hour delay. Staff were excellent though."
Nevýhody: "Waited to board for 1 hour- no seat assignments- price to pay for checked baggage increases by the hour as your departure nears. The price for a checked bag was €42 at 10am and when I checked again at 11:30am, price was €55!"
Výhody: "Personnel were helpful, polite and spoke English as well as many other languages."
Nevýhody: "Volotea is a low cost airline that charges for early seat assignments, printing boarding passes, luggage and drinks on the flight. There is a service charge added to everything. It isn't as low cost as it initial appears. Beware"
Výhody: "Good short flight"
Nevýhody: "Short flight, no food or entertainment"
Nevýhody: "There was no airline or flight by his name ."
Nevýhody: "Check in started at 9:05 and boarding was at 9:25, we arrived at the airport (which has 1 gate) at 9:10. There was no one at the check in counter until we asked the security guard for help. At 9:30, the Volotea attendant came back and said we were late and missed boarding and it would cost another 180 euro to get on the plane!! Beware!!! -They have a 20 kg or 44 lb weight limit instead of 50 and will charge you an additional 60 euro per bag of over 44 lbs! -Print your own boarding passes, they charge 20 euro per passenger if they have to print it at check in. -There are fees all over the place, it is a SCAM!"
Nevýhody: "The flight was 5 hours late and the company did not give us any information about when the flight would take off and what the problem was. They sent us a voucher for €10 for our next flight. No thanks."
Výhody: "Too short of a flight for food and entertainment! Smooth flight. No complaints"
Nevýhody: "Hidden fees everywhere with this airline as well as smaller than usual carry-on requirements. My carry-on that fit everywhere else but cost me an extra 40 euros to check with this airline. Also a young women was told at the check-in counter that her carry-on was acceptable but at the gate was told different. They then preceded to demand 60 euros cash as a penalty. Just wasn't right."
Nevýhody: "The next flight they had to my destination was 3 DAYS later. Therefore, I had to purchase another three tickets with a different carrier and got NO credit for the missed fight with Volotea. BAD Business."
Výhody: "We printed the boarding passes a week prior and we were ready to go! However Volotea emailed us 24 hours prior to tell us some information had changed and we had new boarding passes. We were worried that we had to pay extra as we were already traveling and could not print the new boarding passes. It was no problem! We downloaded the app and the crew just scanned the app boarding passes. It was a huge relief."
Výhody: "Nothing, flight was cancelled 6 months ago and I still have not received my refund."
Nevýhody: "Flight was cancelled 6 months ago and I still have not received my refund."
Výhody: "The cabin crew don't know their job and don't care about security! They separate my husband and I from our children. They changed our seats, because they 2 people previous to us were too elder to seat at emergency exit. So we got stuck seating at emergency exit and away from our children! Who will put the emergency mask on my children now in case of emergency Volotea airline ?! Learn your job as flight attendant!"
Nevýhody: "Plane delayed for 2 hours. Small, cramped airport(Santorini) with no working men's restroom."
Nevýhody: "Was delayed and had to cancel flight and book a different airline"
Výhody: "on time inexpensive and nice flight attendants"
Nevýhody: "attendant in the check in was horrible. not nice, rood, when we tried to ask questions at the end told us "bye" and called next. prices are high for luggage check in, the standard size of the hand luggage is very small and not fair. plain was very very old. overall, bad experience."
Výhody: "Simplicity and no headache."
Nevýhody: "A poor todler who was crying because his ears were hurting. Flight attendant did everything she could."
Nevýhody: "We were stuck in the security check and immigration but got to the gate 15 minutes before the flight. As we were arriving at the gate, we saw the last bus leave taking passengers to the aircraft. The lady at the counter kept yelling at us for the next 15 minutes and kept saying we were late and the last bus had left. We were 9 passengers all together and it would have been a lot easier if she would have called the driver to pick us up. After realizing we had small kids, she finally called someone after 15 minutes but that was too late. We missed our flight. There was no supervisor to talk to and no where to file complaints."
Výhody: "On time"
Nevýhody: "Extra charge (30 Euros) for printing a boarding pass. Seats are uncomfortable"
Výhody: "I didn't like anything about it, it was a horrible experience and I will never suggest this airline."
Nevýhody: "I didn't like service, extremely rude and not helpful. They wouldn't let us check in early, they scammed us into paying $30 each to print out ticket. $40 for a bag!! And to top it off with their extremely rude service I had to go wait in a miserable line at the most in organized airport I have ever been in to pay this outrageous extra $100 complete scam and worst airline ever!!!"
Výhody: "I liked how they played music"
Nevýhody: "My luggage was lost and still has not been located. The bag tag number was entered incorrectly numerous times with different agents over the phone as well as at the airport."
Nevýhody: "Give us a snack or drink"
Nevýhody: "The flight was delayed , no communication, no bus arrived at the gate to take us to the plane , no communication , no boarding process whatsoever , no communication , no apology offered , no in flight catering offered free or for purchase , a complete joke of a flight , my worst ever and I have flown all around the world including both poles !"
Nevýhody: "They nickle and dimed us on everything including printing my boarding pass when in the end I didn't even need it. The. They were over an hour late They they didn't even serve us a drink on the plane. Worst airline I've ever flown with. if I thought I'd ever get it I'd be demanding my money back."
Výhody: "Muy buen servicio"
Výhody: "On time, no delays, very nice crew."
Nevýhody: "I would never fly this airline again"