Výhody: "I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund."
Nevýhody: "Good service cold have come sooner, I wanted to sleep as much as possible but it was a full 2 hours before the service finished."
Výhody: "On time flight, no problems."
Nevýhody: "Seats more cramped than would be ideal for a trsnsatlantic flight."
Nevýhody: "The flight was canceled hours before departure. I waited for 30 minutes on hold to see if I could get on a different flight. But they couldn’t get me to my destination for 2-3 days after my originally-scheduled arrival."
Nevýhody: "Chairs were narrow- not comfortable. Pay for drinks on international flights- not yet used to that."
Výhody: "Flight on-time."
Nevýhody: "Food options are expensive, non-alcoholic beverages should be provided for free, and food options are really scarce. Add some entertainment or wifi."
Výhody: "Seat was fine ! I was very thirsty and no free water.."
Nevýhody: "Free drink/ water !!!"
Výhody: "The staff was great"
Nevýhody: "Wifi didn’t work for me"
Nevýhody: "Feels dated and needs new energy with better food and atmosphere"
Nevýhody: "not even free water."
Výhody: "Professionalism and kind , courteous people!!"
Nevýhody: "Person in front kept seat reclined the entire time. Grrrrr"
Nevýhody: "Food/ beverage service poor - luggage handling extremely bad. Delayed delivery at muc airport of one bag. Second bag did not arrive. Their luggage handler - global- extremely un/non professional. Absolute diaster: no offical tracing nr established, had tocontact air lingus myself.their phones seem not to work - the phone rings,then disconnects. Still no update on the present whereabout of the bag"
Výhody: "When boarding, initial impression was that of a very clean and fresh atmosphere. Attendants appeared very neat and acted very professional. More so than any airline I have travelled with."
Výhody: "From JFK to Milan, it was OK and while we were squashed cos we hadn't been given the opportunity to book a comfortable seat before check in (and there were none left by the time we checked in), the on flight entertainment was bearable. This for the flight from JFK to Dublin."
Nevýhody: "The flight from Dublin to Milan was dreadful. The seats were even tighter and again we hadn't been given an opportunity to book our own seats so...there was no on flight entrainment. Very uncomfortable. Never again."
Výhody: "Very comfortable Transfer in Dublin very easy Everyone very helpful"
Nevýhody: "No free alcohol on an international flight?!?!"
Nevýhody: "Screen inop boarding terrible"
Nevýhody: "I was not permitted to check in online through any website (BA, Are Lingus etc.) then I was not permitted to self-check in at a kiosk. By the time I was able to check in all that was left was a middle seat. I asked about upgrades and was told I would need to pay full price for one of those tickets. The seats are veryyy cramped, the entertainment system was outdated, the food was gross and wine was expensive."
Nevýhody: "Too cold on the plane"
Nevýhody: "Flight delayed hour and a half"
Nevýhody: "Spilled a coke on me due to person in front of me recling his seat. Flight attendant asked if i was ok. Told her no. She waited on three more people before offering 2 napkin. Not sure what I was supposed to with those other than wipe the residue from the tray as it was now all soaked into my jeans"
Výhody: "The crew actually talked to us. Food was good and frequent. Lots of entertainment."
Nevýhody: "Seats still suck."
Nevýhody: "That the brekfast was not served"
Výhody: "Crew was efficient"
Nevýhody: "Seats were cramped , my bottom was numb , sound on tv terrible, food was pleasant crew efficient and professional"
Výhody: "Flight crew was great."
Nevýhody: "My wifes seat kept reclining and would not lock in place. My seat would not recline and was locked in upright position which was not comfortable when trying to sleep plus seat in from was reclined in your face."
Výhody: "I liked that we got dinner and breakfast included and that food was actually tasty."
Nevýhody: "- disorganized flight info from the moment it's booked. Was under the impression i was paying for a British airline flight, not Aer Lingus - feels like a budget airline at a premium price - broken everything from chair to very poor seat design and situating, bathroom door was broken and was exposed to the toilet the whole flight -flight attendant service and attitude was beyond lousy. - never will i book from kayak or webjet every again."
Výhody: "Friendly and professional service from the flight crew, the food was fine, and the flight was not too crowded."
Nevýhody: "The viewing screen on for my seat was not working properly, but I had an empty seat next to me and could use that one,"
Výhody: "Flight was not full"
Nevýhody: "My bags are lost and no one is helping me I'm very frustrated ."
Výhody: "Wonderful crew"
Nevýhody: "paying for everything including a little sandwich and a glass of wine. Being late departing and having a rowdy group of men on board going to drink beer in Prague"
Výhody: "I had been thinking about whether or not I want to contact Aer Lingus or not on this matter. The Aer Lingus personnel never gave me my dinner until 15 minutes after everyone else received theirs."
Výhody: "The biz class seat was good."
Nevýhody: "Disorganized / messy check-in."
Nevýhody: "A/c was not working and is not the first time that happened on aerlingus....my question is do you do maintenance on aircraft??????"
Výhody: "Clean plane & bathrooms"
Nevýhody: "About 45 minute late in take off. The sound system for movie was very distorted almost not usable. I fly several times a year. My first time with Aer Lingus. This was not a good example of your profession"
Nevýhody: "Our flight was cancelled without a reschedule"
Výhody: "Flight was on time. Very courteous staff. Comfortable seats and great movie selection. Food wasn't bad either."
Nevýhody: "This was the first time in my life that an airline lost my luggage. I finally got it back 2 days later but it was a very stressful experience."
Výhody: "Everything was basic. I got an old plane so everything wasn't up to date"
Nevýhody: "It was slow in taking off, not sure why but the plane was taxi'd for a long time. In-flight system and variety was lacking. Audio was poor. It did the job taking me to my destination but the great."
Výhody: "It was a full flight and the attendance were friendly and attentive."
Výhody: "Good food and entertainment selection. Everyone was friendly"
Nevýhody: "So many unnecessary announcements. Repeated staff on board introducing pilot and crew members twice a well hour into a red eye flight. Lights were left on for far too many hours for a flight where most are sleeping. and they were extremely bright for the window seat. airlingus made it extremely difficult to get some shut eye."
Výhody: "Loved the entertainment system--so many great movies & tv shows to choose from but the earphones were so bad I couldn't hear any of it."
Nevýhody: "We were delayed on the plane for almost 3 hours and it was uncomfortable at times because it was warm and stuffy on board. Pilot did his best to get the air going again. Crew was great."
Výhody: "Good movie selection, not bad food,"
Nevýhody: "Flight arrival time, not a fan of the red-eye."
Výhody: "Comfortable flat seats. Nice staff"
Výhody: "I liked the straightforward flight home. Always friendly staff."
Nevýhody: "I also loved that my return flight was changed to a much better convenient time ar no extra cost. I recommend this site for anyone to book their flights and hotels.."
Nevýhody: "Gate agents were quite rude"
Výhody: "I thought the staff was attentive and friendly. I'm an anxious flier and the flight attendant checked on me multiple times during the flight. Thank you. The plane appeared new and clean."
Nevýhody: "I don't have any negative feedback."
Výhody: "The crew was great. We were given seat assignments 16 rows from our daughter, but they assisted and a passenger switched with her. The entertainment center looked good, if it had worked."
Nevýhody: "The seating is so tight that reclining more than two inches severely interferes with the passenger behind. The narrow seats meant leaving an arm in the aisle, which the crew constantly ran into. The entertainment center was broken. The shepherd pie reminded me of military rations, and not in a good way. Between the tight space, reclining seats, blanket and pillow, you really have no room at sll"
Výhody: "The flight was delayed for 3 hours at JFK. Missed connecting flight in Dublin. Journey from JFK to Munich took 171/2 hours. Airline gave my a big $14 worth of coupons."
Výhody: "Crew very good nice fligth too"
Nevýhody: "Transfer time in Lisbon"
Nevýhody: "The crew did not know the law about child safety seats. They tried to inform us we could not use it, even though it is approved for air travel. Then they tried to tell us we had to face it forward, which is illegal and it cannot be secured like this. Then they told us the car seat needed to be against the fuselage, but that all the fuselage seats were taken. They did not offer a solution to this problem. I informed them this was TAP's fault for assigning those seats to us. They said they were not responsible, which is clearly wrong. They could have reassigned us at check-in and avoided the problem. They were very concerned about the ability of the person in front of us to recline their seat, but no interested at all in the safety of our baby. They told us we would not be able to use the seat, although our baby was already asleep. They were trying to find a way to make us leave the plane. Finally, some other passengers volunteered to move so we could sit against the fuselage with nobody in the seats in front of us, so we would not block them from reclining. A solution would not have been found by the crew. Only thanks to generous passengers were we able to stay on the plane, even though we were doing everything completely legally. They made my pregnant wife feel so bad that she cried for the first hour of the flight. Then, as the flight was concluding, our baby got airsick and vomited. They crew did nothing to help aside from bring 3 (!) napkins and then leave again. Incredibly unhelpful, mean, ignorant, and combative cabin crew. Truly appalling."
Nevýhody: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."
Výhody: "New plane, clean, entertainment system was state of the art."
Nevýhody: "The flight attendants were not very nice. Seemed to not want to be there. Service was nearly not existent."
Nevýhody: "Flight delayed but otherwise it was good! Maybe entertainment such as tv monitors or inflight entertainment upgrade."
Výhody: "The crew was kind and the flight ok. They wanted to charge me 120.00 USD for my one bag checked ONE WAY. 240.00 USD round trip for one checked bag!!!!! On their website it clearly states one free checked bag for ALL FLIGHTS xcept “discount” fares. No way to prove I purchased “basic”"
Nevýhody: "They lied. The website does not clearly state that you will be CHARGED FOR CHECKED BAGS. Warning!!"
Výhody: "Plane was clean & crew were kind"
Výhody: "The staff, the linens, the fruit"
Nevýhody: "Bigger bathroom, more padded seat with adjustable bolster"
Výhody: "Everything was very good."
Nevýhody: "Delayed! Got home around 3am. This shouldnt be like this. Precautions need to be taken."
Nevýhody: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Výhody: "Much better than I expected, will fly again with pleasure."
Výhody: "The business class seating was very comfortable and the flight attendants were super friendly and helpful. A good list of movies."
Nevýhody: "Shame that the lounge at the JFK airport was closed."
Nevýhody: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
Výhody: "The fact that it was a direct flight."
Nevýhody: "First of all, I would like to start by saying that I flight with TAP very often. I guess you can check on your system. I had good experiences in the past and actually recommeded to friends/family. I hope this flight was an exception. A few things were not that good this time. 1) First of all, the online check-in wasn't working until a few hours before the flight, and I didn't even give me the option to choose my seat. Once in the plane, I noticed plenty of empty seats in several areas of the plane. I could have had a much better seat. Also, the fact that the price of the luggage in the ticket is not included is insane! They let you know right at the boarding area. Another 100 plus dollars in addition to the 1,6000 that I paid for the ticket. Incredible!! And they only gave us 15 dollars voucher!! 2) There was a 2 hours delay due to a storm in the south of the USA. Although I am fully understandable with the fact that this situation is out of hands for the TAP company, is it in their hands the care and wellbeing of their passengers. As previoulsy stated, I received a 15 dollars voucher to use becasue of the delay. At any airport, for any decent meal, you will pay a minimum of 25-30 dollars. All items are more expensive. While waiting in the gate to board, we were not offered with snacks, water, etc.. additionally, no announements or updates at all. 3) I had a very uncofortable situation with one of the filght attenders. Male, very tall, dark hair and dark skin. When distributing dinner, I found the way he approached me very disrespectul, ironic and dismissive. ZERO customer services and he is actually the face of TAP in these planes. Unaceptable. I have to look all the way up to him, he wouldn't make an effort to band a bit (of course, not completely) to at least try to hear what I was saying. He was requesting me to speak loud but he would not make a minimum effort to get close to me. His demeanor and attitude made me feel very upsted... abuse of power... to the pooint that I ended up not taking the meal. No manners at all. He should understand that after hours of waiting (check-in usual time plus the 2 hours delay) we were all very tired. Particularly at that timeof the day. Some of us where up for since earlyi in the moring and you could tell that most of the passengers were exhausted. The second we got into our seat, we all used our blankets and try to sleep. He was not empathetic or councious about that. I felt very uncomfortable. Both of the girls that were also in the back area of the plane, were also lacking manners and customer services. I don't know.. other times was much better."
Nevýhody: "I paid to select my seats which were 2 window and two aisle seats. I was assigned 2 aisle and 2 middle seats. I paid extra to acoid middle seats and I would like a refund."
Výhody: "First off I'd never heard of this airline but that was ok because we (group travel) were originally booked on another aiine I'd never heard if before either called Nirwegian. Well less than 24 hrs before we were scheduled to fly out, the exact same day, they cancel our flight! After a lot of phone calls and wait times we were booked onto TAP AIR PORTUGAL. Easy check in, my carry on was great, entertainment was on point, food was good (first European trip), crew was nice, plane was huge; just a good experience overall. I will definitely fly with them again."
Nevýhody: "Bags didn’t arrive"
Nevýhody: "CRew was rude. Food was poor.checked baggage fees exhorbitant"
Nevýhody: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."
Výhody: "Great experience"
Nevýhody: "Crew was helpful. Flights were on time and overall experience was very good."
Výhody: "The food and entertainment was good. We got into the plane ver quickly and we were seated towards the front"
Nevýhody: "I have been flying for a while but it is so difficult to find out what fare class you have. the website is not helpful with bag check in information. $90 is way too much to check in a bag especially for an international flight the line at Lisbon for passports is way too long"
Výhody: "The crew was very nice, we boarded on time and landed a bit early which was nice. We recieved little snack packs that had a sandwich and a granola bar or fruit snacks and a juice."
Nevýhody: "The seats were not very comfortable to sleep on for 6 hours as they didn't recline back too much but that is to be expected in 2nd class seats."
Nevýhody: "Kayak needs to inform us passengers that the price doesn’t include checked in luggage. It’s a very unpleasant surprise to find out that one has to pay 180$ on top only to have luggage. That’s unacceptable"
Výhody: "Cancelled our flight, at 4am. Did not give a reasonX"
Nevýhody: "Flight was delayed by over 5 hours"
Nevýhody: "I booked these tickets for my friends Jamal Wiggins and Anthony Maxwell and they are still Lisbon. They are still in Lisbon! Their flight, 1306, had been delayed for almost 6 hours. The gate keeps changing and they've been getting ther run around all day. No food vouchers. This is horrendous. I am here at Prague airport. We only have a few days here and now one day is gone. They should be reimbursed! We are paying 400 euros for hotel rooms that aren't even being used because of this delay."
Nevýhody: "Tha total absence of hard alcoholic beverages, no moderate cocktails"
Nevýhody: "Need to pay extra for everything...bags, seats.Very bad practice for entire industry. Should pay $50 extra per flight and mandate that all bags, except hand luggage be checked in."
Nevýhody: "Seat comfort"
Výhody: "Plane and comfort"
Nevýhody: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
Výhody: "The crew"
Nevýhody: "Seats and food"
Nevýhody: "They cancelled the flight, losted the baggage and couldn't help to resolve the problem. They also lied about the flight they wanted to replace to solve the problem which even didn't exist in their company. So, I will never ever take the flight from this compound again."
Nevýhody: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."
Nevýhody: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"
Nevýhody: "Need bigger pillows!"
Výhody: "Very comfortable flight."
Nevýhody: "Limited leg room."
Nevýhody: "childs crying, no sleep, but what can we do right?"
Výhody: "I gave up fighting with you and TAP to recover this error that was made a moment after I booked thinking it was to Brussels. I will think twice before ever giving Kayak or tap my business and blog you both to Facebook."
Nevýhody: "The fact that it is impossible to speak to a human to correct this mistake"
Nevýhody: "i could had something sweet, but it was ok anyway"
Výhody: "Servis was perfect, food was even better than with British airlines. I very like that Portugal crew were much more nice and hospitable than English crew."
Nevýhody: "any unlikes."
Výhody: "Very convenient"
Nevýhody: "There is no food"
Výhody: "Crew were friendly, and the food and wine were good."
Nevýhody: "Almost not enough leg room to fit in the seat, boarding was a confusing process on both legs."
Výhody: "Late night dinner provided and morning snack"
Nevýhody: "The seats are really hard to sit on (no soft at all) and seem to be made for very short people, so not enough leg support. I was glad it wasn't a 9 hour flight."
Nevýhody: "NO Options for vegetarians. main curse and snacks were with meat."
Výhody: "My flight between Lisbon and New York was very comfortable. I've been flying mostly emirates lately, which is fantastic, so I didn't have high hopes but was pleasantly surprised! The food was good and the seats were very nice with plenty of leg room. I was also happy with the entertainment selection."
Nevýhody: "Nothing comes to mind."