Flight from Tokyo to Dallas pleasant. One Stewardess offered 1 type of breakfast fried noodles. While another one thought no one approached me but asked if I want noodles or eggs for breakfast. In other words..not same offerings. Upon arrival in Dallas..no wherlchair assistance. Had ro walk from tarmac to terminal, to Immigration, Customs then baggage claim..no help.
Nevýhody: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Nevýhody: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Výhody: "The crew was attentive and service was excellent."
Nevýhody: "At check-in counter in MNL, the JAL agent mistakenly told me that I don't need to claim my bag and re-check at DFW before heading to final destination MEM. Food wasn't as good as previous JAL flights earlier this year and last year. That said, it's still better than other airlines."
Nevýhody: "Wider arm rests"
Výhody: "The crew provided excellent service and the food is really great."
Nevýhody: "My only issue was the other travellers not related to JAL. I was unable to properly sleep due to the toddler's whining and the senior who stopped me from reclining my seat."
Výhody: "Crew very helpful. Seat roomy."
Výhody: "Very comfortable and nice atmosphere"
Výhody: "Service was excellent and seats were comfortable."
Výhody: "Nothing to note"
Nevýhody: "Food, could not check in online or preselect seats. Could not upgrade to business class"
Nevýhody: "food from manila to japan was excellent,food japan to vancouver was not...could only eat half of it"
Výhody: "Crew very polite, friendly and respectful."
Nevýhody: "Flightsame as"
Výhody: "Nice leg room and excellent head phones nice crews"
Nevýhody: "No complaints! Not even one!"
Výhody: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Nevýhody: "None whatsoever."
Výhody: "Always on time!"
Nevýhody: "Selections of movies"
Výhody: "Fast Service , cheerful Members , and positive Vibes all the time."
Nevýhody: "I wasn't able to pre-select my seat."
Nevýhody: "I’m flying internationa flight but, I can’t get enough or right answer from my question due to Luck of english language. I’m not perfect when it come to this language but I can communicate properly."
Výhody: "Everything. The flight attendants were courteous, kind, and efficient. The seats in economy were large. The entertainment system had many options and was easy to use. The food was great and plentiful."
Výhody: "The crew were very polite"
Nevýhody: "No choice of menu and films only very limited choice."
Výhody: "Seat width, Crew Service,"
Nevýhody: "Web Site Check in is cumbersome"
Výhody: "The legroom is comfortable for a tall person."
Výhody: "Efficient and friendly service. Second time flying them, and will continue to fly JAL."
Výhody: "Plane is modern with good in flight entertainment and a usb charger to keep your mobile devices charged."
Nevýhody: "Because it is Japan Airlines, the food is authentically Japanese. Unlike US based international flights, they only serve one meal with zero alternatives."
Výhody: "Excellent customer service"
Výhody: "Food, pleasant and helpful flight attendants"
Nevýhody: "Long layovets"
Výhody: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Nevýhody: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Výhody: "When I checked in for my flight it was fast, efficient and friendly. Their Manila staff is awesome! I was very impressed and happy with their service. I will be using JAL again."
Výhody: "The service is excellent and the quality of food is much better than most international airlines. Haven't used Japan Airlines in years but their service has been exceptionally consistent."
Nevýhody: "Outdated entertainment system and the not-so-clean restrooms (perhaps due to a full flight or that passengers are just plain dirty)."
Výhody: "Food, lavatory experience"
Nevýhody: "Small carry and carry on bag"
Výhody: "Great service. Great in flight entertainment. Served a meal. Had USB charge port. Spacious even though I was in the last row."
Nevýhody: "Wish they offered a vegetarian meal, however the food was great and I still was satisfied with the parts I could eat."
Výhody: "Courteous and helpful crew members and I liked the delicious meal served during our flight."
Výhody: "The service Japan Airlines gives is always the best service possible.They treat you like they need you and not the other way around.I will fly with them again."
Výhody: "The check-in was flawless and gave me accurate information about my luggage being checked all the way through. I had an overnight layover in Tokyo and they handled my luggage the way I expected."
Výhody: "That it was comfortable."
Výhody: "Good staff service and friendly people. The food was good. The flight was on time."
Nevýhody: "The Pilot communicated to the passengers only one time during this 4 1/2 hour flight. The flight attendants were making the announcements for arrival information and timing. Maybe in this culture the Pilot is above speaking to the passengers."
Výhody: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Výhody: "Seats in cos are comfortable and plenty of leg room compare to US airlines. Food selection is very good as well as the service. Flight Attendants were very friendly and attentive. Will fly JAL again!"
Výhody: "Service from cabin attendants was excellent, specially the crew announcing up coming turbulence, foods, landing. Price is good as well."
Nevýhody: "No big deal, I don't care some of the food, smells fishy. Like I said no big deal, still using Japan Airlines."
Výhody: "Clean and very good service."
Nevýhody: "Flight was diverted to another airport and when we finally got to Tokyo, the next flight's gate had closed even though it didn't leave for another two hours. We had to wait in a huge line to get rebooked and it was clear the Japan Airlines employees did not know what they were doing. Put me on a flight next day and couldn't even provide hotels for us (gave us $100 to find our own which was near impossible at that time). I had to sleep in a sleeping bag in the airport overnight by myself."
Výhody: "The space, the courtesy of the staff, the food. Loved the noodle breakfast."
Nevýhody: "Could not understand the announcements ... what a thing to "complain" about. Could not choose out seats online."
Výhody: "food was great flight attendants are courteous and reliable"
Nevýhody: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Výhody: "Big bathroom, bide, wifi, movies, very good coffee, spacious seating areas, the price of airfare!!"
Singapore airlines has resumed after Covid selling premium services but not opened lounges to cater for the demand you cannot get a seat in their lounges and social distancing is non existent. I wouldn't pay for services you don't get so be aware.
I love everything about Singapore airlines excepted fact that you cannot reach a person to speak with anything with on the phone that is the only reason I may not use a Singapore Airlines again I tried many times to call someone and cannot speak to a person about some specific problems that I need to speak with an individual about
I have guitar when I fly, they don’t allow to take the guitar with you on board even the bins was empty
We enjoyed the flight very much. The flight staff was very helpful and friendly.
Výhody: "Singapore Airlines has everything worked out for you before you land. That's a great help. The stewardesses were just phenomenal and endlessly polite. I will definitely use them again."
Nevýhody: "As much as I normally nitpick something, I literally have no criticism at all of Singapore Airlines. Everything they did was a step above everyone else."
Výhody: "Reliable service, clean cabin"
Výhody: "Crew could have been less rude"
Nevýhody: "Crew miss my drink"
Výhody: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Nevýhody: "the food is disgusting"
Nevýhody: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."
Výhody: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Nevýhody: "Seats after 1st hr, will feel uncomfortable"
Výhody: "Crew was attentive and made extra effort to meet special requests from passengers."
Výhody: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Nevýhody: "Nothing significant!"
Nevýhody: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Výhody: "Same as above on SIN-BKK"
Nevýhody: "Next time in B787 Dreamliner"
Výhody: "Kindy flight attedances,,smooth boarding,,delicious food"
Výhody: "Entertainment system ok"
Nevýhody: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Nevýhody: "Transit time is good for way too tight"
Nevýhody: "My moslem meal selection wasn’t provided onboard"
Výhody: "Well organized boarding, friendliness of staff, food service"
Nevýhody: "Flight was delayed by about an hour."
Nevýhody: "The toilets were a little unsanitary."
Nevýhody: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Výhody: "Entertainment ok but not newest, boarding smooth, food ok"
Nevýhody: "Long waiting time for baggage, food not exceptional"
Výhody: "My neighbor"
Nevýhody: "Fight war delayed and we got a security check upon arrival"
Výhody: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Nevýhody: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."
Výhody: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Nevýhody: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Výhody: "In flight entertainment systems"
Nevýhody: "I had beef with mashed potatoes but I found the beef was quite tough."
Nevýhody: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Výhody: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Nevýhody: "baby crying throughout the flight"
Výhody: "The ability to pre-order food helped bud to intolerance of good types. Crew were helpful in getting us off the place first because they knew were were short on time for our connection."
Nevýhody: "Delayed flight meant a stressful flight wondering if we would make our connection. Also the quality of the pilot on the intercom was poor - mumbled and unclear information."
Výhody: "Everyone was very attentive and nice. The leg room is decent ."
Nevýhody: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Nevýhody: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Výhody: "But I got to take Qatar airline and the service was great"
Nevýhody: "Almost missed the flight, havent noticed the passengers in prior"
Výhody: "great crew service. my first time flying with singapore airlines. they delivered!"
Nevýhody: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Výhody: "Service is the best among the airlines I’ve ever taken"
Nevýhody: "Never ever get free upgrade"
Výhody: "The service from the ground crew and cabin crew are very professional. Friendly and very helpful."
Výhody: "Boarding ok, timely departure. Food very good for plane food."
Nevýhody: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Výhody: "Overall experience and wonderful crew"
Nevýhody: "Nothing really."
Nevýhody: "Food was very poor."
Výhody: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Nevýhody: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Výhody: "Very helpful and polite staff"
Nevýhody: "Old B777-200 with small personal screen. And they don't have pillows on board."
Výhody: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"
Výhody: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Nevýhody: "The food is average taste... a bit salty :("
Výhody: "crews are energetic and warm welcoming passengers."
Nevýhody: "aircon temperature is too hot for seat 50H area."
Výhody: "I am still trying to find my bags. I missed my connection and Jet Blue made me stand in a line to get rebooked for 7 hours. Unprofessional, uncaring. None of this was my fault but everyone who represents Jet Blue treated me as if it were. Never again"
Seat is not as wide as it was before corona . Some of screen to are not functioning . Request variety food rather than many type of alcohols .
One thing I noticed was that food options wise most people opted for vegetarian option and that caused some shortage of veg meal. In my opinion if there is bitter paneer as the veg option then there should be butter chkn as the non veg option. Not a completely different cuisine. AlsoThe staff was more courteous on the way to dubai from chicago than from Chicago to Dubai.
Emirates now started with popup adds in ICE for duty free discount which is very annoying
meal portion used to be bigger.
Výhody: "Entertainment always the best!!! The spacious seat and quick check in system"
Nevýhody: "The crew can improve by more attentive and Mayb more staffs. The flight is full, they quite busy. But General is good. The food can be better options"
Výhody: "Lay flat beds and vegetarian food"
Výhody: "Nothing to say"
Nevýhody: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
Výhody: "Double seat on economy class upper deck"
Nevýhody: "Flew airbus 380 all the way and it was super comfortable!"
Výhody: "The seats were very comfortable, good entertainment"
Nevýhody: "Poor gluten free options"
Výhody: "Fabulous flight and trip to Australia"
Výhody: "Great entertainment, great seating and space comfort. Overall a great experience. But, Etihad airways is still better than Emirates."
Nevýhody: "Longer wait for boarding. The assigned zones were the last possible ones. Zone F or something similar. Flight attendants were okay, cared less for economy class. Also, Bluetooth headphones pairing did not work."
Nevýhody: "We stayed a long time in plane before take offf... Although I am a petit size snd was uncomfortable with my chair..They missed my meal.. I waited and wSited and nothing came up.. when i askef the crew, they said they served it alreafy without me noticing it, without any other explanation..or appology.. and it was too late to get me one.. It took time yo receive our bags as well it was mire than thd average waiting time."
Výhody: "Emirates crew knows how to manage the kids well and they have the right menu for kids, right entertainment"
Nevýhody: "everything was mostly fine"
Výhody: "My first flight with Emirates. Excellent all round"
Nevýhody: "Food was pretty bad."
Výhody: "I had plenty of space"
Nevýhody: "There should be more vegetarian options available. Crew were very slow in responding to my requests."
Výhody: "Smooth flight, courteous staff"
Výhody: "What I like is the food served, the entertainment, and the toilet."
Nevýhody: "Their services has drop, which is quite sad. As I heard from my Friend that Emirates is the best, but it seems not."
Nevýhody: "Before I start my complaint I would like to say that my family and I had 6 emirates flights this year and 5 of those flights were very good and we thoroughly enjoyed our traveling with emirates but this 1 flight came out to be the worst flight of my life. I made online check-in and chose our seats and all was successful but when we reached the airport and I opened my app, it displayed that online boarding pass was not available. After moving slowly in a long queue, when I reached near boarding counters, an official checked my name in a list and informed that there was some new tax applied on us and thus I had to visit counter 5 or 6 to pay that tax. We joined the queue of counter 5 but it was not moving at all and I noticed some people being served at counter 5 who were not in the queue, thinking that counter 5 might take longer, I joined counter 6 queue where there were only 1 family and 1 passenger ahead of me, for next half hour we stood there but that queue didn't move. Finally after some time another counter called me, he confirmed that I had made online check-in. We were given boarding passes and were asked to wait for tax processing, After another 15min, we were given all papers and were requested to move to the immigration counter. After immigration when we were going through final security check, the emirates official asked me to hurry up, I showed him that the security process was going on in front of him, upon that he asked why I was late to airport, I informed him that I made online check-in and I was required to be there 90min before the flight but I was there 150min before the flight and it was in front of him how long the tax processing took, upon that he said that I should have been at the boarding counter 240min before the flight and that I should be aware of the facilities at the airport (although it was my 1st time there). I had not made any complaint on what had happened so far to anyone and I was not rude to anyone although I was with my wife and 1.5 years old son who was crying coz of warn weather and thirst, we couldn't provide him with water coz we were standing in queues all the time. But hearing such comments from Emirates official were quite unbearable but still I stayed calm and reached at the gate. When I handed over the boarding passes, I was told that my boarding pass was missing and I was quickly blamed by emirates officials that either I reached there without a boarding pass or I had lost it. When they checked in their system it showed that I was already boarded, I understood that they gave my boarding pass to someone else but they kept on saying that I had lost it and also informed the same to plane crew, then they made a manual boarding pass for me and let me pass the gate. We were the last passengers to enter the plane. When I reached at my seat, there was someone else sitting there, upon taking attendant's help, it was discovered that the passenger sitting there had my boarding pass."
Výhody: "Good leg room and good service. Food decent and 380 has very good stable flight even with occcasional turbulence"
Nevýhody: "Cannot think of anything I dint like"
Výhody: "The stewardess were friendly enough. When the cabin got chilly I received another blanket. The complimentary beverages was nice. No chips though. The individual tv screen was a plus."
Nevýhody: "Seat was not very comfortable. I couldn’t recline it back all the way to sleep. I was very dry and did not realize that there was water in the galley that I could have helped myself to. Not enough leg room for tall people like me without having to purchase it."
Výhody: "The staff was excellent"
Nevýhody: "The wet bun for a snack was terrible."
Nevýhody: "Emirates chairs couldn't decline recline"
Nevýhody: "i had bought $150 worth goods in NY dutyfree, so it wasnt chked in. But Emirates delayed the 1st flight by 2 hpurs, which caused me to miss my 2nd connecting flight at Dubai. And bvos of that, Emirates staff didnt allow me to chkin my dutyfree stuff which they threw away.. i want to be compensated for that."
Nevýhody: "Flight change"
Výhody: "It was much better than first leg from Ft Lauderdale to Dubai, better plane, better service, better food, better entertainment"
Nevýhody: "Would like to put my feet up in front of me."
Výhody: "Movie choices"
Nevýhody: "Checkin services Staff attitude"
Nevýhody: "Airport staff were not very descriptive or helpful with directions. Talked to me like I was dumb...."
Výhody: "It felt comfortable."
Výhody: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
Nevýhody: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
Nevýhody: "They are lied about my hotel I was airport 12 with out room"
Výhody: "The entertainment, seats, and food were all good."
Nevýhody: "My only complaint would be that I didn't feel the crew members were around unless food was being served. I got up and asked for water twice, and at one point I woke up to find I had just missed the serving of a snack but when I rang my bell for a crew member to come over no one ever stopped by."
Výhody: "The aircraft windows were clean, that's about it!"
Nevýhody: "Everything, horrible food, no amenity bag for long flight. No toothbrush?? Dirty bathrooms from one hour into the flat guy till the end. Bad service all and all disaster not to mention that they cracked my suitcase."
Nevýhody: "Waiting for 4 hours for boarding due to silly mistake of agent for booking my ticket with wrong spelling & keep me on hold for hours & hours. will never recommend such site to others."
Výhody: "Its a 14 hour flight and there were some seats open so we were allowed to feel free and use them just so we can sleep better if we wanted to...."
Nevýhody: "The crew wasn't as attentive to me as they were to the gentlemen on the plane. Felt a ignored quite a bit."
Výhody: "Emirates flight and on flight services were Superb!"
Nevýhody: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
Výhody: "Overall experience was good"
Nevýhody: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Nevýhody: "The crew was not enough for so many people, they looked stressed and some of them were not very nice. The seat spaces were too small for such a long trip (13 hrs) + we had 1 hour delay in Dubai."
Výhody: "The crew were friendly."
Nevýhody: "The hand luggage compartment of the aircraft makes terrifying noises during turbulence like it is going to drop on one's head during the flight. It should be fixed."
Nevýhody: "Slow cleanup after food service."
Výhody: "Crew were Great, With great service"
Výhody: "Amazing trip Qatar airline is great"
Výhody: "Very pleasant and comfortable flight."
Výhody: "Very pleasant and comfortable flight with QA."
Výhody: "Crew was excellent"
Nevýhody: "Food could be better and please offer drinks before you serve meals like European air lines."
Výhody: "The crew was amazing and seat very comfortable."
Nevýhody: "If I did not have to spent night in Doha waiting for connecting flight."
Nevýhody: "Delayed flight for no apparent reason"
Výhody: "Great food and service. I like the short layover / transit time."
Nevýhody: "Multiple security from Doha to Chicago. One should be sufficient."
Výhody: "I already paid for seat and amount debited but it was not booked when i check in I want my money to be refunded soon"
Nevýhody: "Providing better food and movie"
Výhody: "The crew was very nice, courteous and helpful"
Nevýhody: "The seats did not have enough leg space, very cramped. You had bigger, comfortable planes on flight from Doha To Washington DC in 2011."
Výhody: "Crew was exceptional. QSuite very comfortable."
Výhody: "Good aircraft, crew attentive."
Nevýhody: "Food was poor."
Výhody: "Q-suites and business class flight crew."
Nevýhody: "Everything from check in up to boarding. Ground staff lacked hospitality. Disappointing frequent flyer program."
Výhody: "exellent in everything"
Nevýhody: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Výhody: "Very polite and friendly crew. Very helpful."
Nevýhody: "Did not have the duty free item I wanted in stock"
Výhody: "Same as above"
Nevýhody: "Same as above"
Výhody: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Výhody: "All good thank you + food and crew and entertainment"
Nevýhody: "All good thanks"
Nevýhody: "Lack of crowd control at the gate during boarding. Ihad to"
Nevýhody: "they need to do family section"
Nevýhody: "light breakfast and light snacks for an 8-hour flight? come on!"
Výhody: "Crew helped with my bags."
Nevýhody: "Lack of film choice"
Výhody: "Complimentary upgrade to business class."
Nevýhody: "Dirty old plane"
Výhody: "We were late for our originally flight, got to LAX 15 minutes after check-in was closed, although we checked in online prior, but due to 4th of July weekend the freeway was very heavy traffic. So we ended up going back next day with the supervisor's incredible allowance, offer. I got very emotional when she told us our option. Thank you. Unfortunatley I didn't get her name, due to our shock))"
Nevýhody: "They make you close all the windows and outside lights after each meal. Want you to sleep most of the time so that you may not get up and stroll around or ask the crew any extra drinks, ice creams etc."
Výhody: "Much of your service is excellent!"
Nevýhody: "Although the very well crafted advertisement for Qatar at beginning of watching each movie is partially beautiful, I personally find it a bit offensive as a woman the clear emphasis on "my son, this watch and all that is mine will be yours", my daughter, your highest moment will be to get married. My disturbance with what I experience as sexist, worsened each time I saw this. Luckily I learnt how to fast forward, but the sexism of this left me disturbed. so although in reality much of your service is excellent, this advertising of a sexist world view was too disturbing to ignore. I hope my comments are helpful to you in considering that many women in the world now expect their fathers to consider passing on a fair share of their resources to their daughters as well."
Nevýhody: "qatar airlines has some old airplanes foods are not good"
Nevýhody: "I had cancelled my flight with qatar airways due to the current political problems. My ticket was booked through the agent airfare.com. They have handled the issue terribly. To start with. They said that they have to charge me a $615 penalty on top of the $750 i had payed for the ticket for cancellation. They mentioned that ill be refunded my $750 from qatar as they got a waiver for me. I received $250 from qatar airways and nothing yet. Airfare's customer service staff is highly uncooperative and v rude"
Výhody: "Respect the scheduel and well organize."
Nevýhody: "No leg room, very confining. Food so-so. I do not recommend traveling on this airline."
Výhody: "Everyone on board was pleasantly and helpful and that goes a long way."
Výhody: "Comfortable wide seats, good service"
Výhody: "Very friendly flight staff."
Nevýhody: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Výhody: "The staff were welcoming and friendly. Their customer care is second to none. The food is excellent and i ate throughout my flight."
Nevýhody: "The comfort was a bit below my expectations. Sitting on the seats along the isle was uncomfortable as they are closely placed. There is no enough room to move and to lean sideways when one wants to sleep. My tv was not working. The touch screen was not responding. However the friendly flight attendants shifted me to a vacant seat where the tv was working. The movie selection was limited. There were no documentaries about wildlife. Sport was also missing. We also need some news channels like Aljazeera, CNN & BBC so that we keep updated on issues happening throughout the world. This is very important especially to people like me who traveled long distances from South Africa to Los Angeles USA."
Výhody: "Excellent meals (3) and great service. Efficient minimal layover in Qatar."
Nevýhody: "Coach seating on the plane from Nairobi to Qatar, for 5+ hour flight, very tight and cramped. Coach seating on flight from Qatar to NY was slightly bigger but not as spacious as coach seating on China Southern."
Výhody: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Nevýhody: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Výhody: "Again, the flight attendants were so sweet and nice and hospitable."
Nevýhody: "The sitting quarters were so cramped. Maybe next time I'll save an additional $500 to go up a class but it was so smashed. It did not leave room for me to use the desk to eat or use my laptop."
Výhody: "Crew did their best"
Nevýhody: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Nevýhody: "No Chinese food to choose"
Výhody: "Check in was easy"
Nevýhody: "Sitting on plane 3 hours at HIA isn't fun due weather in KRT"
Výhody: "Very good attentive service"
Výhody: "every thing was good bout only test of kook food was not good."
Swiss air was really easy to fly- except for having to pay for extra baggage at the Lufthansa counter.
Výhody: "Friendly crew"
Nevýhody: "Not piling up people like sardines in a can."
Výhody: "Orderly boarding process. Considerate reseating when bulkhead with extra legroom were not usable."
Výhody: "The crew was really great and helpful"
Nevýhody: "Only thing that could have been better was ginger ale."
Výhody: "Crew was great! Food was actually very good! However seats are very tight in the economy class...I’m 5’6” and 130lb and had a hard time during the 10,5h transatlantic flight.."
Nevýhody: "No complaints about anything but the seats on this particular aircraft: Boeing 777-300ER... very tight!!! Ok for a few hours of flying but not for an 11 hour flight!!!"
Výhody: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Výhody: "friendly and helpful crew"
Nevýhody: "organise priority exit when we have a delayed arrival, so that those who have a train or flight connection can get out quicker"
Výhody: "Even though we flew through turbulances the crew was able to manage their tasks. Plus beautiful stewardess."
Nevýhody: "The boarding organize by group could improve the process"
Nevýhody: "I am still in Budapest and was not able to fly back on my Hungarian passport."
Nevýhody: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Výhody: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Výhody: "The plane we were on between Zurich and Copenhagen was comfortable and modern for such a short trip. This was a stark contrast to the old SAS airplane we flew in the opposite direction as a Swiss flight. The staff on the plane were friendly and helpful."
Nevýhody: "We missed our original flight due to connection difficulties. We tried to hold this flight (the return flight that we had paid for in our round trip ticket) but when we arrived at the airport we were informed that they had sold our seats. We had to pay $250 USD to fly standby (and "reissue" the tickets that we had already paid for) on a flight that was oversold by at least 6, and we heard other passengers also being told their tickets were sold. Their customer service for the ticket change and the phone calls made before hand where they promised to hold our tickets, were so disappointing, it was like dealing with any US based airline. We won't be flying with them again."
Výhody: "The buttered pretzel was nice, and different."
Nevýhody: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Výhody: "service, food and chocolate"
Výhody: "The length of the flight"
Nevýhody: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Nevýhody: "Had to check hand luggage which I had carried on easily from Boston. Flight only one third full. Long delay in Geneva to get bag."
Výhody: "We did finally take off for our trip and get to our destination. The movies were tremendous help to pass the time. The food was delicious for hungry tired people"
Nevýhody: "The crews rushed passed you and never offered if you needed further. One cup of soda after all those hours waiting left feeling dehydrated. Crews could have been more accommodating as made me feel like I was inconveniencing them instead of happy to assist me"
Výhody: "Very professional!"
Nevýhody: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Výhody: "Super service, nice crew. On time and flawless baggage transfer to my final destination. Could not be more pleasant experience. I would recommend travel with Swiss to all travelers. Thank you"
Výhody: "Crew was courteous."
Výhody: "Everything. They are in their own class."
Výhody: "The food was surprisingly good and the onboard crew was very nice and friendly. The seats seemed slightly more apart than on Lufthansa."
Nevýhody: "The entertainment unit at my seat was really hard to hear, and from what I heard around me it seems like it's a problem at many if not most seats."
Nevýhody: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Výhody: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Nevýhody: "Seats too small/legroom."
Výhody: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"
Nevýhody: "Booked four flights from Zurich to Prague, but plans changed. No way to get a refund or cancellation although I tried two weeks beforehand. Disappointing to say the least."
Výhody: "Crew; polite helpful and professional."
Nevýhody: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Výhody: "Everything ran like clockwork"
Výhody: "Your crew is amazing."
Výhody: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Nevýhody: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Výhody: "I don't think I'd ever experienced such a friendly and empathetic crew."
Nevýhody: "Security was a disaster in Amsterdam. Lines were long and they were checking everything - e.g. My bag had to be screened 2x because of my Kindle, which never happens. But the crew was Extremely accommodating and helpful."
Výhody: "crew was friendly, little snack was delicious"
Nevýhody: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Výhody: "the captain was great"
Nevýhody: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Výhody: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
Výhody: "A very short flight."
Výhody: "On time"
Nevýhody: "Seating was very tight, confining."
Výhody: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"
Výhody: "Very prompt and courteus"
Nevýhody: "Baggage missing for three days. Communication poor."
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Brand new plane, with ultra modern seating. We had a lot of room."
Nevýhody: "We sat in the plane for 40 minutes before takeoff"
Nevýhody: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Nevýhody: "Boarding procedure for business class with being held up in a small holding space"
Výhody: "Upgraded to business, new 777 plane, good snack"
Nevýhody: "No headphones"
Výhody: "Night flight. Food is fine."
Nevýhody: "No video screens at the seats or any entertainment."
Nevýhody: "Terrible seats and old.entertaineme.t system"