Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Friendly agents . Speak very good English. Swiss airlines serves breakfast croissants and beverages for a short flight without a charge"
Nevýhody: "The airline fix the booking problem because my trip was from Zurich to Brussels to Washington DC to Austin and went I print my boarding passes only show to Brussels. The booking agent didn’t complete all the way in the computer. I am thankful that I had my original paper and Swiss airlines fix it"
Výhody: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Nevýhody: "Could not check in online because the system was down."
Výhody: "The space of the seat is wide. Nice chocolate."
Nevýhody: "First, they announced that they need some passengers to voluntarily give up the booking in exchange for 280 refunds (a slightly higher rate which not worth to do it) and 1 stopover the fight to Rome which will arrive at 22.00 instead (our flight is 17.35). About 15 minutes before boarding time, they announced flight delaying. Around 17.45, they announced gate changing from B to A which located at opposite side of the the airport so all passengers run there because of everyone afraid that their booking might be canceled because no one agrees to give up. At both gates, many people try to jump in the queue which no staff comes in the manage the queue. During waiting on the board, the air condition seems to be closed, hard to breathe. Around 19.00, the plane took off the Zurich airport eventually, finish the 1.5 hours delay. The captain announced that it cause by the technical problem of the flight earlier but my thinking it cause from over-booking."
Výhody: "Flight was on time. Friendly crew and professional."
Nevýhody: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Delayed...delayed and delayed some more!!!!!"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Nevýhody: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Výhody: "Great service & lots of room to sleep"
Výhody: "Booked a flight to Europe. Online check in easy. Luggage dropoff at JFK had no line for online check in. Flight was on time, my luggage arrived in my final destination fine (had 1 transfer). Crew was efficient and attentive."
Nevýhody: "Spaces for seats in the economy class are shrinking. With Swiss Air, seems more so as the seats recline quite a bit which is of course good for an 8-9 hours flight. However if the passenger in front of you reclines their seats, you absolutely are forced to recline yours immediately, otherwise no one will fit. Flight attendants have to ask passengers to put the seats back from reclining during meal service so people can open the food tray and are able to access it, that is how much the seats tilt."
Nevýhody: "Very little space- I thought I was in economy plus having paid extra for seat reservation. When person infrint put seat back it was very difficult to view screen"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Clean, modern plane, friendly and attentive crew"
Nevýhody: "Cramped space in economy!"
Výhody: "Service was great with staff being very professional Flights were on time and entertainment selections were good."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew and people were fabulous!"
Nevýhody: "LONG lines at check in. Almost missed flight even being there 90 mins early."
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Nevýhody: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Výhody: "Food was great!! Flight was so much better than the United flight I took to get there. Plane was much more comfortable and cleaner."
Výhody: "I had no idea i would be charged for just one check in bag!"
Nevýhody: "I had no idea i would be charged for checked in bag! Scam!"
Nevýhody: "No control of air. It got a little cold."
Výhody: "Crew; polite helpful and professional."
Nevýhody: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Professional, courteous, friendly, timely service."
Nevýhody: "Did not have to do with the airline itself, there were many many families with many, many screaming babies the entire flight."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Výhody: "Like to have the gluten free option for food. I know i chose it when i got the ticket but i did not get it."
Nevýhody: "flight was delayed half and hour and i missed my connecting w"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Great experience. GOod comfortable flight, crew and overall services"
Nevýhody: "I wish there were more bollywood albums and more bollywood movies...to choose from"
Výhody: "Comfy seats. Friendly staff. Lots of food and beverage options"
Nevýhody: "The length of the flight. But I don't know how to make it shorter"
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "fast boarding, great crew."
Nevýhody: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Nevýhody: "Terrible service. Crew was unfriendly and unhelpful. There seems to be an element of arrogance when flying with this airlines."
Výhody: "Great entertainment center. Complimentary alcohol and snacks. All this masks the torture of sitting in a way -too-small seat for 11 hours plus."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Nevýhody: "They didn't let me on the flight because I'm disabled pure disciminati"
Výhody: "All the meal and snacks were excellent! The crew was friendly."
Nevýhody: "It was too warm during flight, not enough air flow. The lights are too bright and spread light to passengers during "sleep" time. The remote controls for the TV's need to be cleaned. Passengers need to be reminded to not open windows during "sleep" times"
Nevýhody: "I booked my flight via Kayak through Airfare.com. Never again. They are rude and their rebooking policies are absurd. And there are hundreds of complaints online reporting the same thing. Swiss Air should not do business with them and neither should Kayak."
Nevýhody: "Keep up the same spirit"
Výhody: "Seat, new plane, service"
Nevýhody: "Amenity Kit could be improved, food was very good but could add more appetizer choices."
Výhody: "Lost my baggage"
Výhody: "A330 throne seat (2A) is nice and private."
Nevýhody: "Flight attendant in business class was quite terse and rude."
Výhody: "The airplane is great. So much leg space!"
Výhody: "Service was good"
Nevýhody: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Výhody: "People, service and food were great. Everyone had free blankets, pI'll own and earbuds. Cost was also great."
Nevýhody: "Seats a little tight."
Výhody: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Nevýhody: "Seats. Very uncomfortable"
Nevýhody: "My meal had rice that was severely undercooked. The audio quality on the entertainment system was very bad and no English subtitles were available for the majority of the movies."
Výhody: "No food or entertainment"
Výhody: "Crew is very nice and helpful. Food is just fine."
Nevýhody: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."
Výhody: "The new Airbus A350"
Nevýhody: "Onboard food and drink is quite expensive"
Výhody: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Nevýhody: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Výhody: "The stewardess was really sweet and funny! She was very accomodating even though there was high stress because the flight was late."
Nevýhody: "The flight was 30 minutes late, which made it really hard on a few passengers, myself not included, who had transfers."
Výhody: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Nevýhody: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Nevýhody: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Výhody: "They lost my bag."
Nevýhody: "They lost my bag."
Výhody: "Great gate and in-cabin crew. LOVED this flight."
Nevýhody: "Nothing to report"
Výhody: "Despite leaving 5 hours late we arrived only 3.5 hours late so cheers to the pilot."
Nevýhody: "Flight from dublin was delayed about an hour. Flight from Helsinki to Chicago was delayed almost 5 hours and all they gave us were 8 euro in vouchers which isn't even enough to eat at the airport. Communication on delays was poor and staff was not helpful."
Nevýhody: "Experience was totally let down by the airport; nothing to blame the aircraft staff though. Avoid Helsinki airport like the plague for stopovers: bad signage, woeful information how to get to the city efficiently in English. HORRIBLE experience when trying to get lost property: you got to PAY for your initial email or pay top dollar just for a stupid and aggravating phone call!!! The number of exclamation marks is not exaggerated here. You can't even ask if they even have the item in their possession. Rarely had such a bad experience at an airport, and I travel a lot for work. This alone makes me think thrice about EVER getting Finnair again. Same company that manages the airport, so I'm giving this flight a bad review."
Výhody: "The flight was good. Enough legroom for me, the food was ok. And the crew was pleasant and attentive."
Nevýhody: "They lost my luggage at some point in the short journey."
Výhody: "Crew was proffessional"
Nevýhody: "The crew did not use air freshener and some passenger smell really bad."
Nevýhody: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Nevýhody: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."
Nevýhody: "Late arrival caused late departure for 1 hour."
Nevýhody: "LATE DEPARTURE DUE TO PLANE HAD NOT ARRIVED ON TIME"
Nevýhody: "My knees dug into the seat in front of me. No hand cleaner provided with food."
Výhody: "Great service, great food, and comfortable seats."
Výhody: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Nevýhody: "The weird on board shopping thing."
Výhody: "Schedule is on time."
Nevýhody: "Food was not much excting and seat distance was rather short, making uncomfortable."
Výhody: "Plenty of food to eat. Snacks and lunch"
Nevýhody: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
Výhody: "Seats were larger than expected - more comfortablethan most airlines."
Nevýhody: "Flight entertainmenot working well Frankfurt airport had no free wifi."
Výhody: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Nevýhody: "Having to pay to reserve seats."
Nevýhody: "very little leg room for anyone over 6 feet"
Výhody: "great flight. Left on time. Nice crew. Ditto for food and movies"
Nevýhody: "Sears always close together"
Výhody: "Food was good for airplane food."
Nevýhody: "Plane only had screens for the movie in the center aisle and only every five rows or so."
Výhody: "Having read horror stories online about booking with Kayak's partner Justfly, I was prepared for the worst (last-minute cancellations, partial refunds, all-around crummy service). Actually, my Finnair flight was great - it was operated by BA, so it was a nice new double-decker Airbus plane. It was maybe 3/4ths full, so I nearly had a row to myself - shoutout to the jerk who decided he was entitled to the aisle seat. The flight was smooth and easy and best of all, it cost a fraction of what the BA price for a one-way from SFO to LHR cost."
Nevýhody: "The food on BA continues to be meh, but what most people don't realize is that ALL airline food is meh, because your tastebuds don't work properly 30k feet in the air (it's a scientific fact)."
Výhody: "customer service was attentive smart yet caring."
Výhody: "The energy of the crew was upbeat despite the lock of enertainment they tried their best by accommodating my various wishes."
Nevýhody: "They were no snacks available except the ones that we had to pay for - which in fact I thought was a bit pretentious towards the passengers."
Nevýhody: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Nevýhody: "Hi -- the flight was fine. A bit of turbulence and rocky but it was raining so it's understandable. The crew was nice, professional. The plan was actually delayed 1.5 hours. They sent a text message at 7:15 apparently but my phone was not on so I understand not receiving it. I also left for the airport around 7:15. I also received an email from Kayak at 7 am that said there was no delay so I didn't check to see if there would be any others. I never received an email from Kayak about the delay. I would just suggest making sure all the alerts I get are correct. I also receieved an email to check in 72 hours before the flight but it wouldn't let me on Finnair.com Maybe I was supposed to go to Open Skies. Thanks! Melodie"
Nevýhody: "A lot of turbulence. Only paid food offerings. From gate took 10-15min bus drive to plane No entertainment"
Výhody: "Staff efficient and kind. Main meals good. Snacks/lunch not as inspired. Entertainment options were varied."
Nevýhody: "Boarding was a bit of a free for all. Seats cramped."
Výhody: "Food was better than flight to London. Boarding went well."
Nevýhody: "Plane left almost an hour late with no explanation given. For huge plane, still cramped unless you pay loads for more room. Upgrade prices outlandish!!!"
Výhody: "Great crew-service was prompt"
Nevýhody: "Food was served an hour after we took off and we got a snack 7 hours later!! You'd think that on a 9 hour flight, there would be two full meals. Also, entertainment system was tiny (4" screen) and colors were washed out with brightness/contrast so bad, you couldn't see anything at all. Seats were cramped-I took an Emirates flight from London to Bangalore-what a world of difference!!!! Never flying BA again, that's for sure."
Výhody: "About the only positive was that the plane left on time and arrived on time."
Nevýhody: "Checking luggage was a nightmare. I stood well over an hour in line. We barely made the flight, and afterwards our luggage was lost, and it still has not been found. The wheelchair that I had ordered for my travelling companion was not there, either at Manchester or Philadelphia. The seats that I had reserved were given away to someone else. Whilst the plane flight itself was okay, the airport experiences on either end were miserable."
Výhody: "Flight attendants were grumpy, food was horrible (even for airplane standards), entertainment selection subpar and boarding was confusing (i.e. they was a group "b" and a group "2"- both different? ) received no nice comforts such as eye mask, etc"
Prague to Warsaw and transfer was great - excellent boarding, no delays at airports. Horrible experience was in Toronto Pearson airport at arrival - brutal lines, terrible organization of additional PCR selective mandatory testing - very bad in Canada comparing to other international travels of mine. I wish for fast and critical improvements. Blanka Ach - firstname.lastname@example.org
The price other than that the food was terrible and the staff was rough and unfriendly the comfort was poor not a pleasant experience.
Výhody: "Everything was great - service, food, boarding"
Nevýhody: "More food choice would be great"
Nevýhody: "The worse experience ever. I booked the flight and then they canceled it, i tried changing the dates but the website was giving me an error so i called them, after being on the phone for 2 hr some guy answered who seemed very tired and not thrilled working for LOT. Rood and not helpful, told me to try FB messenger and online changing again. Failed to get a voucher, refund or change the dates online, was still getting an error. on messenger they answered and told me i can get a voucher, i told them i don't want it and after that they stopped replying all together. good thing i got my money back by filing a dispute with my CC company."
Výhody: "The crew was very profesional . Our fly was safe and on time."
Nevýhody: "Maybe variety of good movie could be better ."
Výhody: "crew was good"
Nevýhody: "crazy detailed search in goleniów"
Výhody: "An average for a short haul flight."
Nevýhody: "Boarding process was not very clear. They took us to a far remote position."
Výhody: "Small plane but comfortable seats with enough space"
Nevýhody: "Very stressful transfer - 30 mins are not enough"
Výhody: "The flight was relatively short, so that was nice."
Nevýhody: "It left a lot to be desired for a Business Class fare."
Výhody: "Lot airlines crew is really friendly"
Nevýhody: "Skopje airport is a disaster. Horrible service"
Výhody: "The service was great"
Nevýhody: "Boarding was late and disorganized. The entertainment system was out of date with only a limited selection of movies - no wifi, no tv series, no live tv, no podcasts, ..."
Výhody: "Sufficient space between front seats"
Nevýhody: "Seat was not very comfortable, my audio was malfunctioning on tv, food was small portions"
Nevýhody: "The Odessa airport is confusing for departure but good arrival area"
Výhody: "Nothing. Arrived to Vilnius with 10 hours delay. Old airplane. Terrible food. Entertaiment system not working"
Výhody: "There was in-flight entertainment. It was the cheapest flight."
Nevýhody: "The food was the worst I have had in over 10 years on EU-Asia flights. They missed two connections, causing over 11 hours of delay, and arrived at a different airport. We spent 4 hours dealing with visa procedures and luggage rechecking in Beijing without staff assistance. Deplorable."
Výhody: "The crew was great and in-flight service was great."
Nevýhody: "This is twice now I've had massive delays flying with LOT and because of this one I'm currently still stuck in Chicago because my international flight landed with 35 minutes for me to get to my connecting domestic flight when i should have had an hour and a half."
Nevýhody: "We didn’t get an email reminder to check in online."
Výhody: "The crew was friendly"
Nevýhody: "Better quality of food"
Výhody: "The new release movies included in the entertainment system were relatively new but not very many System had to reboot a couple of times Food and drinks were par with the industry standards nowadays"
Nevýhody: "Food and drinks standards are lowered every year. Not necessarily LOT’s fault"
Výhody: "Cabin crew were very nice, boarding was quick and efficient."
Nevýhody: "Plane was extremely cold, the heating only worked after the engines were started."
Výhody: "On time"
Nevýhody: "Baggage destroyed"
Nevýhody: "Boarding process was terrible, delayed for 3 hours and I have missed my other flight"
Výhody: "A smooth short-haul leg, no frills but nothing annoying either."
Nevýhody: "A bit tattered aircraft, had to be bussed at both airports."
Výhody: "It took me to Warsaw"
Nevýhody: "Very small, uncomfortable plane. Late."
Výhody: "We liked the flights that we got switched to on Lufthansa."
Nevýhody: "We checked in the night before and got confirmations by email and text. When we got to the airport and the flight was canceled, they said that they did not have our contact information!"
Výhody: "Very friendly crew member."
Nevýhody: "If you book a afternoon flight with LOT, you should be aware your plan will mostly arrive late"
Výhody: "Good food and service."
Nevýhody: "Tv is very difficult to see at that distance. Poor choices of films."
Nevýhody: "Flight delayed six hours. Never notified"
Výhody: "With expectations set record low by flying United Airlines this was pleasantly neutral."
Nevýhody: "Limited beverage choice"
Nevýhody: "I don't like to seat by the window, and I couldn't change it by on line..."
Výhody: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Nevýhody: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them"
Výhody: "Getting off the plane"
Nevýhody: "At the LOT checkin counter at KRK, they had one counter open for a full flight to Warsaw. They waited until 15 minutes before schedule takeoff to open up additional counters causing panic and stress for everyone on the flight. Several people missed their connections because of this. Meanwhile LOT had extra employees sitting in the travel assistance office next to the line doing absolutely nothing. It demonstrated very poor utilization of resources. I will absolutely avoid flying with them the next time I go to Krakow."
Nevýhody: "Plane never came from Warsaw and flight had to be cancelled. Apparently thee pilot was ill"
Nevýhody: "Personal entertainment is buggy"
Nevýhody: "I travel internationally regularly on business. Lot Airlines was hands down the worst airline I have ever flown with. They charged me twice for the same exact tickets and then would not refund me the entire fare. The deducted $300 to process back the credit. Personnel, at both the airport and in flight, were curt, uncommodating and lacked customer service. On my return flight from Warsaw there was a large, disruptive group with a number of unruly children & airline staff did nothing to address the children running across seats, screaming and wreaking havoc for over 8 hours. Passengers could not sleep & the noise was unbearable."
Nevýhody: "Flight was delayed for 1 hour"
Výhody: "From check-in to boarding went as smooth as possible. 5 star service."
Nevýhody: "Entertainment system decades out of date. Worked poorly. Cabin crew kept their curtain closed, as if they didn't want to interact with passengers. Food was extremely mediocre, thank goodness I brought nuts. Drink glasses very small."
Výhody: "Flight was on time, the crew was very pleasant. No complaints"
Výhody: "I got to Warsaw safely."
Nevýhody: "The flight was delayed 3 hours."
Výhody: "There was an incident with a passenger. He had an emergency and the plane went back to Berlin and got him an ambulance. From my point of view, if it wasn't for the Doctor (passenger) on board, he wouldn't have made it. It could've been anybody, even me or my friend traveling with me so, Great job! Congratulations to the Pilot and all the crew!"
Nevýhody: "WE tried to Check in online and it gave us a bit of trouble. I think it was because of the connecting flight, it kept checking us in to the second flight but not the first one."
Výhody: "On time"
Nevýhody: "Baggage charge and hot plane"
Výhody: "Very timely and organized."
Nevýhody: "We did have to sit on the tarmac for about 1/2 hour upon arrival in Chicago."
Výhody: "Crew was very nice and helpful."
Nevýhody: "It was very stuffy and warm on the plane."
Nevýhody: "The flight and the food All complete horror"
Nevýhody: "Credit cards didn't work in flight."
Nevýhody: "40 min. Delay"
Výhody: "Crew were really helpful and it was great as we travelled with infant."
Nevýhody: "Nothing really to complain. Perhaps the only negative thing is that the plane was a little small."
Výhody: "Extra space for leg,good food ,movie,good service."
Nevýhody: "I like everythings"
Výhody: "Not much to say here. It was a short flight, and it went smoothly."
Nevýhody: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Výhody: "All was super!"
Nevýhody: "All was great!"
Výhody: "Everything except the delay"
Nevýhody: "No delays, took bag crew forever to load the plane, they were extremely late....waited over 35minutes"
Nevýhody: "Flight attendant didn’t smile @ all, it was like we are on her way."
Výhody: "We made it safely to our destination."
Nevýhody: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Nevýhody: "Sēdvieta neērta un nepiemērota gulēšanai."
Nevýhody: "Nothing in time"
Výhody: "Arrival in time"
Nevýhody: "Compartment for hand luggage was full, no space"
Výhody: "Big space to front seat"
Nevýhody: "offer drinking water"
Nevýhody: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Výhody: "Very nice plane and we left on time and the flight was very smooth."
Výhody: "They just wanted more money. Charged us one small carry-on bag over 60 Euro! Ridiculous. Horrible airline, will never fly with airBaltic."
Nevýhody: "They should have told us that one person can only bring one bag. we just flew with Ryanair and Easyjet, which allow one carryne and one bag. Again, will never fly with such horrible airBaltic, never!!!"
Výhody: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Nevýhody: "Flight was delayed"
Výhody: "Small compliment from Air France was lovely and unexpected"
Nevýhody: "Short flight and unmemorable (that's a good thing)"
Výhody: "Crew were efficient and friendly."
Nevýhody: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
Výhody: "Absolutely nothing"
Výhody: "Tallin airport is beautiful"
Nevýhody: "Lost luggage and indifferent assistance."
Výhody: "Instructions for connected flights at airpotr were clear"
Nevýhody: "Connection time 10 minutes instead of planned 30"
Výhody: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
Nevýhody: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
Výhody: "most of the crew were polite and helpful"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
Výhody: "staff were polite, helpful, and efficient"
Nevýhody: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Nevýhody: "Abigail in MLA (Luqa Intl Malta), one of the sassiest and unhelpful agents I have met. Ask for payment for baggage, does something with my credit card- then tells me I need to go to another desk to pay. So inefficient. This on top of her and her gate buddy screwing around at the desk throwing things at each other. Professionalism is not here. To top it off, the plane sat on the tarmac for 40 minutes and we just about missed our connection. Dirty plane too, gum stains on carpet and dirty seats. Will not fly with these clowns again."
Výhody: "Nice new plane, on time."
Nevýhody: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Výhody: "Quick boarding, pleasant crew"
Nevýhody: "Small propeller plane with very limited room, no in-flight service,"
Výhody: "New planes"
Nevýhody: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Výhody: "If water was free it would be better. Other than that everything was fine"
Výhody: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
Nevýhody: "SEVERELY DELAYED"
Nevýhody: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Nevýhody: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Nevýhody: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Nevýhody: "An extra fee is charged if you don't check-in online."
Výhody: "Brand new aircraft Wider seats as normal Good selection of food"
Nevýhody: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
Výhody: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Nevýhody: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Výhody: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Nevýhody: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Výhody: "Quick boarding once the plane finally arrived. Planes are new."
Nevýhody: "Flight was delayed approximately 45 minutes as a result of late arrival of aircraft - surprising since it was a morning flight.. I am 6ft2, leg room is VERY tight. I slept most of the flight so cannot speak to food or entertainment. Watch out for the fees! 5 euro per leg for a seat assignment 60 euro to check bags."
Nevýhody: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Výhody: "Boarding was efficient."
Nevýhody: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Výhody: "Friendly crew, tons of meal options, good price."
Nevýhody: "Checked in luggage is only 20kg, there's no entertainment in flight."
Výhody: "New Planes, crew"
Nevýhody: "Entertainment cost !!!"
Výhody: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Nevýhody: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Výhody: "The flights were on time, and the Riga airport was efficient."
Nevýhody: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Výhody: "On time"
Nevýhody: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Nevýhody: "Boarding tool a lot of time. We departed late"
Nevýhody: "Having to stop in Riga just to get from Berlin to Tallinn"
Nevýhody: "Just a bad flught"
Výhody: "Nothing,except I got to my destination safely"
Nevýhody: "Everything.They don’t ever offer you WATER in a 10 hour flight!! Check in crew rude. Attends dismissive to rude."
Výhody: "Crew was friendly and efficient."
Nevýhody: "Seats were pretty uncomfortable."
Nevýhody: "The lines, extra security was unnecessary, the check in process ..."
Výhody: "Smooth flight, good entertainment system, nice new plane"
Nevýhody: "Very cramped seats, small movie selection, food was average"
Výhody: "Crew was nice. Food was quite good"
Nevýhody: "Comfier seat, more clear boarding process, more entertainment options, more leg room"
Výhody: "Crew was very friendly, food was good and got 2 meals, lots of entertainment options"
Nevýhody: "More clear boarding procedure (couldn’t hear groups, MORE LEG ROOM, very cramped"
Výhody: "WOW went out of business before our flight, and Kiwi handled our transfer very poorly, promising things they never delivered. Agents in Prague were infinitely more helpful and straight forward."
Výhody: "As expected for a budget flight."
Nevýhody: "I feel that water should be offered free of charge to all passengers, particularly for a 12 hour flight."
Výhody: "The crew is great, gave me a bandaid was smiles and kind."
Nevýhody: "The boarding was a mess, and the arrival was long- got to Ft lauderdale 20 minutes early only to sit on the tarmac. The customs in Ft Lauderdale is the real mess- no organization, 1 line and too few customs people working. That airport is a nightmare!"
Výhody: "The premium seating and premium meal"
Výhody: "Entertainment was good."
Nevýhody: "Give us some water for free damn it. Some lady passed out and hit her head. The whole reserving food thing is very discriminating."
Výhody: "Lighting and timing to allow for sleep and quiet"
Nevýhody: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
Výhody: "My JetBlue connection was delayed over 6 hours and I missed this connection and had to rebook an alternative. Norwegian was helpful online chat and via phone with rebook options. Jet blue was terrible every step of the way"
Nevýhody: "Any other airline from Maine!"
Výhody: "Flight attendants were friendly and had good appearance."
Nevýhody: "Food was terrible. Seats were uncomfortable"
Nevýhody: "Probably the worst flight international - Crew was excellent but there was no real entertainment on business class. Never seen anything like it. No pillows. Etc. Never again Norwegian!"
Výhody: "You ought to have a NA option as Food was not served on this shorter route."
Nevýhody: "Kiwi.com doesn't work with Norwegian seat assignment issue could not f"
Výhody: "Comfort and modern plain Boeing 787 Dreamliner"
Nevýhody: "While checking in Norwegian charged us $200 per person for checked in luggage. We don't now how to a avoid it coming back home. You have to play for lausie food"
Nevýhody: "Delayes delayes delayes....I fly to Europe quite often: Norwegian is the only company who doesn’t make up any lost time in the air... Cranky and unpleasant flight attendants... The overall experience felt like they really don’t care...."
Výhody: "Great flight, nice plane."
Nevýhody: "They actually weigh your carry ons and mine were too heavy."
Výhody: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Nevýhody: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Nevýhody: "They lost our bags in the transfer and did not even offer water on the flight!"
Výhody: "Exclent service"
Nevýhody: "Arrived late, several toilets did not work and the plane was extremely old offering little comfort"
Nevýhody: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Výhody: "Good flight. Great service"
Nevýhody: "Sat not comfortable"
Nevýhody: "We missed the flight due to last minute cancellation of our originating flight from Rochester NY to Newark with United. The cost of changing our flight through Kayak for the next day was over $750 and the travel insurance I purchased through Kayak may not cover this event. I may never use Kayak again. Here we see the high cost of low price deals."
Nevýhody: "Norwegian did not offer information about which terminal the flight was departing from."
Výhody: "The entertainment system was pretty good."
Nevýhody: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Výhody: "Left relatively on time, personal entertainment is always nice on a long flight."
Nevýhody: "Food/beverage service system is chaotic and confusing, especially if you book your flight weeks or months in advance. We spent 4.5 hours on the tarmac taxiing after arriving at our destination. It was TWO HOURS before the crew even came around offering water. The crew could have do much to make the long wait for a gate less miserable. Minimal intimation was provided, bathrooms remained locked for the majority of the flight and a man ranted the entire time without any crew asking him if there was anything they could do to make it easier. Baggage claim information was not provided ( days three after arrival and I still don't have my luggage)."
Výhody: "Good aircraft. USB plug @ every seat."
Nevýhody: "Boarding was late& a little disorganized"
Nevýhody: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Výhody: "Modern newish plane & generally a good flight with minimal air disturbance"
Nevýhody: "Over an hour delay before taking off although we landed only 35 minutes late. Would have thought some free drinks might have been served given length of the flight even if it is a budget airline. Room between seats is a bit tight."
Výhody: "I have to say, the only reason i bought this ticket was the low cost. I thought it was a bit too good to be true, and it was! The round trip cost beat other airlines hands down, and it was a direct flight, and the flight times allowed me to get picked up to/from the airport(s) with ease. Little did I know that it was "low cost" because they nickel and dimes you for everything else."
Nevýhody: "I found out that to take luggage, buy a meal and reserve a seat, one way, was $45 for each thing. That would total $270 above the base fare of the ticket, which puts the ticket cost back with the rest of the options. I did not order food, since I usually don't eat much on the flight, but they would not even give me seltzer water because that was for people who ordered meals. Once on the flight, you had to pay for a blanket and headsets! it was a trans-atlantic nonstop flight! These things were not clearly identified before flying. I think that if the company was more transparent, I would have made other decisions. the stewardesses were alright. nothing special. I did feel in general that I was treated a little less than human. The whole lack of a meager snack and beverages...plus no blanket was a little odd. One woman was allowed to carry her dog in her lap the whole time, and they treated the dog really well. I guess there are always discrepancies in life, but that one irked me. That being what it is, the flight was on time, and my luggage arrived on time and in tact. Its all already in the past, which it would have been had I paid twice as much for the flight. But I paid half as much. So that is a win! Not sure if I would fly Norwegian again."
Nevýhody: "I never got informed, neither by the airline company or booking company that I had to order my meal 3 days prior to the flight if I wanted to be served a meal. Paying for tea or coffee is just outrageous. Crew does a minimum requirement and isn't even nice when you are just asking for a glass of water once throughout the entire flight."
Nevýhody: "Our original flight from LAX to Norway was delayed 3 hours and caused us to miss our connecting flight to Iceland. The travel site was able to provide accommodations. Our return flight from Oslo to LAX was another bit of a hassle. We were each questioned by Norwegian Air employees. They were very strict about our luggage but not informative and inconsistent in the way they dealt with each of our luggages. They were also rude about it. When it was time to enter the gate, we were questioned by the same employees again. It was a waste of time and also unfair because we realized not all pssengers had to go through the same process we did. I won’t fly Norwegian Air in the future."
Výhody: "Great leg room considering it's a short flight."
Nevýhody: "Rude staff."
Nevýhody: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Nevýhody: "Boarding staff a bit unwelcoming"
Výhody: "TVs for each person, good reclining seats, comfortable, nice crew"
Nevýhody: "Ran out of some food options"
Výhody: "Nothing really. It took off, it landed."
Nevýhody: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Výhody: "The crew was great and the flight was comfortable."
Nevýhody: "I believe it's an airport issue so I'm hesitant to put this but I was unable to check in until 2 hours prior to my flight. The rest of the party I was traveling with was on a different flight that left a bit sooner so I arrived with them at the airport only to be kept waiting as they were able to go through security upon arrival. Norwegian doesn't have a designated window or kiosk so I wasn't able to get any help on the matter."
Nevýhody: "Boarding was over three hours late. Ground crew was not forthcoming with information. Packed us into a small waiting lounge and then cleared the lounge. The ground crew looked out-of-control of the situation."
Výhody: "In-cabin staff & service fine. No complications with baggage - appreciated when we are traveling as part of international trip."
Nevýhody: "Boarding process in Bergen a bit disorganized"
Výhody: "The new plane was very nice and had great entertainment options for the long flight home."
Nevýhody: "The airport runway was shut down for 3 hours and we were stuck on the taxi waiting which made the flight seem much longer than it should've been. Not Norweigian's fault."
Nevýhody: "I would like for second party websites that book these flight for cheap to let the buyer know of all the other expenses involved including baggage check and meals."
Nevýhody: "Delayed flight. TVs didn't work."
Výhody: "For about half of the primary overseas carriers, I had a very comfy seat on a new 787 Dreamliner. Amazing!"
Výhody: "The flight was on time and the staff were very nice."
Nevýhody: "Boarding was chaotic. No one gave any instructions so the passengers crowded the gate area seeking an advantage to board. Flight was very crowded in the Economy cabin. Fortunately it was short."