Výhody: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Nevýhody: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Výhody: "Everything was comfortable."
Nevýhody: "I can't think of anything."
Výhody: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Nevýhody: "Email updates before flight! Not a single email sent!!"
Výhody: "Crew was very friendly. Seats were decently comfortable - appreciated blanket and pillow for long haul flight."
Nevýhody: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Výhody: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Výhody: "Crew was great, seat comfortable, food was fine."
Nevýhody: "Check-in personnel didn't quite know how to deal with a Green Card holder. Passport check before boarding creates a mess."
Výhody: "fresh baked bread!"
Nevýhody: "fight was delayed almost 4 hours. we were stuck on the plane for over 2 hours before liftoff while technical difficulties were worked out. no compensation offered."
Výhody: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Nevýhody: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Nevýhody: "I never made it on the flight. It was over booked, they switched me over... I'm still at the airport, missing two days of my vacation. Flights have been delayed from SFO, causing me to miss so many of the connecting flights..."
Výhody: "The seat was much better than other airlines' economy seats. Great food and lots of it. Excellent attendants. Zurich is the best planned airport for changing to next flight. I'm going to try to use Swiss as often as I can."
Nevýhody: "Free Wifi."
Výhody: "Crew good"
Nevýhody: "Baggage small bag forced to check"
Nevýhody: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Výhody: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Nevýhody: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Výhody: "Swiss quality, punctuality and reliability."
Nevýhody: "No negatives."
Výhody: "We had a turbulent trip but our pilots were very competent and got us to Zuroch safely. Bathroom was pretty clean."
Nevýhody: "The plane was an older model and very outdated. The flight attendants gave us a choice between chicken or vegetarian pasta. I chose chicken, but it was actually beef. The salad was literally iceberg lettuce and a slice of cucumber. Overall, the meal was one of the lowest quality I've ever had in am airline. The outdated onboard entertainment system was annoying to operate and it was impossible to even see the screen when the person ahead leaned back."
Výhody: "Crew great service"
Nevýhody: "Boarding was slow —delayed takeoff for nearly an hour"
Nevýhody: "It was delayed"
Výhody: "Good seats for my wife and i: window and aisle seat"
Nevýhody: "Only glass of water free...coffee is 3.50"
Výhody: "Checkin was smooth, cabin crew and service was great. Absolutely no complaints."
Nevýhody: "Nothing. All was exceptionally good."
Výhody: "friendly ,respectful, helpful,informative"
Nevýhody: "the very long layovers.i did not enjoy complications to find a place to rest between long flights."
Výhody: "Great service & lots of room to sleep"
Výhody: "Dry. I’ve food and really felt pampered"
Nevýhody: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"
Nevýhody: "Roughest flight ever, many people got sick, too much turbulence to fly"
Výhody: "The flight ,food entertainment was very good. But I don't understand the SWISS airline logic. When I did the check in in Prague and got my boarding pass the told me that the system picked me to have the additional random checkup at Zurich airport. Its ok. If it’s done for security reason why to tell the people ahead of time that they will have additional checkup of bags and personal stuff. If you want to do it for security reason do it ( I want to be safe) but don’t do it for the check mark , it doesn’t make any sense and doesn’t protect us."
Výhody: "Crew was nice."
Nevýhody: "Cabin is old and needs updating. For the cost of the ticket, I expected better entertainment, more room, and better food."
Výhody: "From the beginning to end the trip was a delight. Crew always on hand and smiling. You really felt welcomed. Lots of food and drinks were on hand throughout the whole trip. It was just wonderful. Cheers to Swiss for providing us with great service."
Nevýhody: "My only complaint is that it took me this long to find this great airline. They will be my to go airline for Europe in the future."
Nevýhody: "My seat was semi-broken, it was in constant state of reclining."
Výhody: "The flight was smooth; Attendants were nice and everything worked according to schedule"
Výhody: "It's swiss. everything works. always."
Nevýhody: "i didn't like leaving switzerland. but stockholm isn't so bad. gate agent can be a bit more careful when letting pre-boards on - too many people flying to scandinavia do not seem to respect boarding priority."
Nevýhody: "Seats too small."
Výhody: "Got bumped to business class."
Nevýhody: "What's not to like about that?"
Výhody: "Crew was great."
Nevýhody: "My wife is strictly Hindu vegetarian. We had entered her food choice at Swiss web site months before. She didn't get the food while going to Zurich and coming back to Boston. She remained hungry both ways. Although we were in business class while coming."
Výhody: "nice staff."
Nevýhody: "lack of space. being in middle row."
Výhody: "I like the space in business class and the staff were really nice"
Nevýhody: "The seats were not comfortable, they ran out of scotch (single malt) and I only had 1 drink"
Výhody: "good service"
Nevýhody: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Výhody: "Everything!! This airline is a huge breath of fresh (old?) air. It reminded me of how air travel used to be. No baggage charge - we only checked one bag. There was plenty of great food and drink - alcoholic drinks were free. We will definitely look to use SwissAir whenever possible."
Výhody: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Nevýhody: "Everything was good."
Nevýhody: "Airline lost my flight, no explanation and or apology. Seats were terrible could not move when seat in front was reclined. No economy plus, no reciprocal consideration for gold status on star alliance except for one checked bag free. I will never fly Swiss again"
Výhody: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Nevýhody: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Nevýhody: "Flight attendant spilled hot tea on me and he didn't help me out. The other flight atttendant assisted to my burns. I have 2ond degree burns on my arm from this incident."
Výhody: "Best flight in years. Attentive crew, very good food and wine, on time. Strongly recommended."
Výhody: "The attendants were cordial"
Výhody: "Seat spacing better on the short flight than the long flight -- where is the Swiss logical thinking ---- apparently this is a myth"
Nevýhody: "Swiss boarding is a Charlie Foxtrot"
Výhody: "Great food and drink options."
Nevýhody: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
Výhody: "Everything went smoothly on our flight from Naples to Zurich. The flight attendants made all the difference. We would fly Swiss Air again."
Výhody: "The food and staff were very good."
Nevýhody: "You should board the plane from the back so people aren't climbing over each other. Paying to pick a seat is a huge turnoff. Economy very cramped. Lufthansa was better on that."
Výhody: "The seats had a large amount of leg room!"
Nevýhody: "We left a little late."
Aegean needs to bring back hot meals and drink offer as before COVID!
No alcohol on the plane anymore. A glass of wine back in the day would make the flight much more enjoyable
Quality of the food is poor. No wine served on the board anymore.
Nevýhody: "Business class is basically what economy is on Air France or Swiss"
Výhody: "Ye,everything was fine"
Nevýhody: "There is no free beverage service, let alone snacks or meals. Some tickets do not allow you to pre-book a meal and there is no way to buy a hot meal even in a 12-hour flight.leg room is a bit small and carry on restrictions are getting lower all the time."
Výhody: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Nevýhody: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Nevýhody: "I had no idea that the flight you booked me on require extra 40 euro fees for check-in luggage. To add insult to injury, the Aegean flight required check-in at a Lufthansa counter which would not accept payment for the luggage fee. I had to wait in a long line of 30+ passengers at the Aegean counter"
Výhody: "Walked away from plane."
Nevýhody: "The seat was the most uncomfortable I’ve sat in for some time. No in seat charge option."
Výhody: "On the 3.5hr flight they served drinks and a meal which was a surprise. The crew wasn’t that friendly. There was no in flight entertainment. The flight was only 30 mins late taking off."
Nevýhody: "In flight entertainment. More courteous crew."
Výhody: "Cabin crew was polite and accommodating"
Nevýhody: "The captain failed to provide updates on the the delayed due to storms. We were sitting on th plane at the gate for an hour and a half with no updates. Also the seat rows are to narrow/close with its other and seats are not comfortable."
Nevýhody: "Flight was late, we missed our connection, there was no information etc"
Nevýhody: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."
Nevýhody: "15 min late and at Athens airport took me 40min to get my luggage."
Výhody: "Comfortable flights. On time. Nice staff."
Nevýhody: "Food was not great."
Nevýhody: "Horrible food"
Nevýhody: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Výhody: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Nevýhody: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Výhody: "The crew!"
Nevýhody: "We were late"
Výhody: "Flight attendants very friendly. Got breakfast too."
Nevýhody: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Výhody: "Friendly crew, clean and comfortable plane"
Výhody: "Would fly again! Food was excellent (warm meal on a 2.5hrs flight!), got an empty seat to use for my baby, they didn’t break her stroller or car seat, they didn’t lose our luggage."
Nevýhody: "Seating little tight (especially if seat in front of you reclines)"
Výhody: "Wider than average seats and a nice meal."
Nevýhody: "Plane was not near the gate & we had to ride a bus to the plane."
Výhody: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Nevýhody: "The seats were uncomfortable for this length of flight and space very limited."
Nevýhody: "I wish the announcements made in English were easier to understand"
Nevýhody: "space when seating"
Výhody: "Seats way to tight. Don't think I will use them again."
Výhody: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Nevýhody: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Výhody: "the most beautiful highly skilled attendants! On time flight in every segment. Awesome value for price, Olympic airlines is 55555+ I hope to visit Crete again soon and use this airline."
Nevýhody: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Nevýhody: "We didn't have enough time to get to our connecting flight. We were confused and had to run the whole time. We just made it."
Nevýhody: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Nevýhody: "Never i formed that we need to paid for logage"
Výhody: "The fact that you boarded and unboarded on two sides of plane, so quick!"
Výhody: "Was good space."
Nevýhody: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Výhody: "I enjoyed the crew and the food."
Nevýhody: "Not enough room. I'm not a tall person and my legs we're smashed against the seat. The person behind me was an adult and kept hitting my seat so I could get no sleep."
Výhody: "The boarding experience at the horrible Santorini airport ruined it or us. I wish Aegean had provided us with more instructions about what to expect and when to arrive so that we didn't there so early and stand outside in the heat of so long."
Výhody: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Nevýhody: "No entertainment on a 4 hour flight"
Výhody: "Thanks for giving us drinks and food!!!"
Výhody: "Good in flight service"
Nevýhody: "The solicitation for cash (bribe) at the Cairo security people at the luggage screening. Mark Cairo as a place I will not go back too."
Výhody: "Checkin and boarding was fast. Short flight; only one and a half hours."
Nevýhody: "Food was minimal."
Nevýhody: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Výhody: "Comfortable, friendly attendants, good food served."
Nevýhody: "There isn't entertainment, however, it was very comfortable and relaxing."
Nevýhody: "Apparently when booking a ticket with Aegan one check bag is not included unless indicated at the time of purchase. This was a surprise to me since during the purchase process this was not highlighted. Additionally the boarding process was VERY unorganized . No clear lines people just rushed to board even though specific numbers were annouced."
Nevýhody: "Same as on the flight to Larnaca"
Výhody: "Clean airlines, very efficient. Staff was nice."
Never took off on time. Always delays flying with Lufthansa. Seems like the planes are getting more and more uncomfortable as well. No room to even stretch out your legs. Pathetic. More likely will book next flight with someone else.
The food is horrible. Even in business class
The seats were slightly banged up. Legroom was a bit tight. No food or drinks served No entertainment whatsoever.
Food was the most mediocre I have experienced on a transatlantic flight. Crew and staff were superb. Comfort was OK. For the first time ever, my luggage was misplaced between Lufthansa change of flight number and a replacement United flight.
Boarding in Munich is so did organized.
Nevýhody: "We had a three hour departure delay in Munich"
Výhody: "easy boarding. crew was nice."
Nevýhody: "terrible seats. no tv or chargers."
Výhody: "The flight was only about 1 hour. Everything ran smoothly once we took off. The crew was very good, providing gate information for connecting passengers."
Nevýhody: "It would have been better if we had departed on time. I don't remember why there was a late departure but it made it difficult for some passengers to make their connecting flight. My husband and I hurried to the gate for our flight to Washington, DC but that flight left late, too."
Výhody: "Flight was on time both ways."
Nevýhody: "had to pay for wine- first time in 25 years of flying international and it was very expensive flight, oh well, will skip Condor next time"
Nevýhody: "Arrived late due to bad weather in Houston, about an hour late."
Nevýhody: "Food was not edible. Everything else was good."
Nevýhody: "Boarding process. Everyone boarding at once does not work well when it is a full flight"
Výhody: "Nice crew members. Even though it was a short flight, they served a snack and drinks."
Nevýhody: "flight attendant gave me a meat sandwich when i asked for the vegetarian option due to my vegetarian diet and i became sick because of this"
Výhody: "Lufthansa are excellent. Makes the US carriers look awful in comparison. Good seats, great service, on time, zero complaints."
Výhody: "I liked that the attendants rushed through a beverage service with the little time they had - didn’t make it to us, but they were trying their best and I very much appreciated their effort."
Nevýhody: "The boarding process is poorly controlled and kind of unpleasant"
Výhody: "The service and the airplane"
Nevýhody: "Nothing at all"
Výhody: "Loved the flight. Definitely better than Swiss which is what we flew in."
Výhody: "Great service as always"
Nevýhody: "Took off late."
Výhody: "Flights to/from Prague are generally late and we missed 2 connections in 1 week"
Nevýhody: "Connection. Ft from Prague was 2 hours late and there was no connection. We missed our dinner with dear friends that we rarely get to see."
Výhody: "Clean plane.."
Nevýhody: "I was very upset that from Kuwait to Frankfurt I paid in sir net but the speed was very bad . It's not fair to pay 15$ for that it's not fair. And I ask my money refund! And again they saying that speed is very good for watching YouTube and video streaming! Why Lie?? IT IS NOT FAIR!"
Nevýhody: "Flight was cancelled, Lufthansa was not able to reschedule the same day."
Výhody: "You can't beat the German's at efficiency. Awesome!"
Nevýhody: "Houston isn't their hub and I have to put up with United."
Výhody: "Good service.good movies.Good food."
Výhody: "New plane, nice seats. Typical Lufthansa."
Nevýhody: "Strict weight limitations for carry on luggage. Go British Airways if you have large carryons. Lufthansa is militant about luggage weights."
Výhody: "Drinks and great stewardesses"
Nevýhody: "No phone charger."
Výhody: "Quick boarding"
Nevýhody: "Flight was slightly delayed. We had to hustle in Munich to make our connecting flight (so we thought) to IAD. It turned out the flight to IAD was also somewhat late so in the end all was well but we had less than an hour to make the connection and it was a bit fraught."
Výhody: "Great food!"
Nevýhody: "No entertainment"
Výhody: "Good space between seats"
Nevýhody: "Old and loud plane, especially loud and shaky on taking off"
Výhody: "Lots of food for such a short flight."
Nevýhody: "I did not go because i canceled my flight and am still waiting for my refund since 23 May. I will probably never use Kayak again. Not happy... far from satisfied. ~AC"
Výhody: "Flight was uneventful, which is what you want!"
Výhody: "Fell aslep right after takeoff"
Nevýhody: "Delayed flight"
Nevýhody: "They change the gate for transfer last minute"
Nevýhody: "Lufthansa cancelled my flight on November 23rd a few hours prior to departures because their pilots went on a strike. When I called and asked if they would rebook me the lady on the phone said that she could rebook for a trip that had two layovers from 2pm(Prague time) to 8:30pm(NYC time) for the 24th of November (thanksgiving). When I asked her if there was anything else she said that was the soonest flight she could find. When I checked my self I found and booked a flight for the 23rd. When I called back they refused to give me a refund."
Výhody: "I like the friendly crew. They give refreshments at no charge on a 40 minute flight and get it done in time."
Výhody: "Food/drink choices and portions were very generous on our long haul flight over the Atlantic into central Europe from the west coast of the the US. Efficient boarding. Lots of entertainment options as well."
Výhody: "Quick straight forward"
Nevýhody: "No entertainment at all"
Výhody: "The crew, food and entertainment were good."
Nevýhody: "I could not even cross my leg. The coach seats are ridiculous and because of that, I will not book on the airline again. Sorry, coach seats should be an option for everyone, not just someone the size of a 9 year old. I'm only 5'2" and 120 lbs."
Výhody: "Great crews, great amenities, good food. Best flights I've been on in a long time."
Nevýhody: "Economy seats are tough after 10 hours. But thats what I paid for so no issues."
Výhody: "Easy on, easy off this flight. Crew was good on this flight. Got us all on and to Frankfurt no problems"
Výhody: "it wasn't much but I did like it...the snack."
Nevýhody: "I didnt like the narrow seats with no legroom."
Výhody: "The flight was very good."
Výhody: "Much better than lax to frankfurt"
Nevýhody: "Too much walking from one gate to another. Seemed as if I walked the whole airport."
Flight delayed. Hence, I arrived very late at hotel.
Once the boarding sign went on and all passengers gathered in line, we were left waiting standing up for almost an hour because there was a delay.
It would be nice to have vegan options for meals. The entertainment was not working on the the way to Austria. It was only available near the end of flight to Canada. The service was excellent.
Flight was delayed by approx 1 hour. The boarding process and the flight itself were very good, slightly tight squeeze for my legs but overall happy.
The business class layout on this plane is tightly packed and atrocious with no sense of privacy.
Flight was meant to leave at 8:30pm but there was a 2 hour delay 😞
Výhody: "The crew was amazing and took measures to make the flight Covid safe"
Nevýhody: "The food was not the best and Twistees weren't available. Also the seats felt narrow"
Nevýhody: "Primind bagajele"
Výhody: "From checkin to luggage collection - the flight was easy and without hassle. We left slightly later than scheduled but arrived slightly earlier than scheduled. Staff from check in to those onboard we polite and professional. The aircraft was clean, bright and appeared in good order."
Nevýhody: "Luggage collection took a little while longer than I would have expected - only a minor point, nothing to change airlines for."
Nevýhody: "Both times into Rome we had to wait on the tarmac for stairs. Either get more stairs or book fewer flights. The planes get hot in July while you wait endlessly on stairs."
Nevýhody: "The flight itself was absolutely fine but we are very unhappy with the what lastminute.com did regarding our tickets. (As you will see when you look at the notes for our case). We shall be seeking legal assistance upon the return from our holiday & contacting you/lastminute.com for compensation."
Výhody: "fabulous flight and crew"
Nevýhody: "Perfect take off perfect landing so smooth nothing more can be better - Thank you!"
Nevýhody: "Check in was a mess. I paid for a seat but was given a seat at the back. Fortunately, I had the print out and insisted to Ck it."
Výhody: "Pleasant crew. Clean plane."
Nevýhody: "Leaving on time (we were an hour late because of a discrepancy between number of passengers checked and number on board.) Would be nice to have at least a complimentary bottle of water."
Výhody: "Crew were ok. But flight was delayed and cabin was very warm."
Nevýhody: "If airline informs of delays, cooler cabins"
Výhody: "It was only an hour and a half from Rome"
Nevýhody: "It wasn’t clear that my fare did not have free check in luggage. Check in luggage was very expensive! It’s going to cost me double what I paid my flight just to check in one piece of luggage in both directions."
Výhody: "Fare itself is very reasonable for distance."
Nevýhody: "Baggage fees are ridiculous! I paid double the cost of the actual flight for my checked bag. Have never had this happen in 25 years of travel. Is Air Malta becoming Ryan Air?? Staff couldn’t seem to get food service down. Constant running up and down aisle trying to sort out and sandwiches. Trying to nap on aisle seat with constant shouting was impossible. Seatbelt sign also sounds alarm constantly."
Výhody: "It was a cheap budget flight which gets you from A to B with no frills !"
Nevýhody: "The check in was sooo long both at Southend & Catania very disorganised & no consistency I got charged twice for one large suit case with 5 people travelling in our party the person on the next check in desk didn't get charged at all !!!"
Výhody: "The smooth take off and landing. Excellent piloting"
Výhody: "Good service throughout"
Výhody: "Flight attendants"
Nevýhody: "Food was awful"
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Výhody: "Comfortable and competativly priced, snack and a water included, more if you want to pay, but not overly priced."
Nevýhody: "Leg space was terrible. Just sitting my knees were touching the front seat, was unable to move."
Nevýhody: "Long delay. Flight was due at 1820. Arroved in milam hotel at 0030"
Výhody: "The crew were nice."
Nevýhody: "An hour delay, a cheap sandwich and no entertainment."
Výhody: "Pleasant approach of staff"
Nevýhody: "Planes are rather small"
Nevýhody: "no legroom, no business class (while i payed for it), awful food, no business class lane, no space for luggage"
Výhody: "Very nice flight. Great service and a lot of seat room"
Výhody: "They are generous, they have quality seats and they are nice people"
Nevýhody: "Can't check in online from TLV"
Výhody: "The security process at the airport was the best and fastest I have had. Flight was however delayed. But flight was short and enjoyable."
Nevýhody: "The delay of the flight could have been handled better. We were not advised why it was late or anything. But overall experience was good. Thanks"
Výhody: "The flight itself was fine. We have taken this flight several times and have never had any major issues. Seattle has improved its arrivals hall, so clearing immigration and customs is much quicker than it used to be."
Nevýhody: "Navigating Heathrow when changing terminals is horrid. I have no idea why they make you go through security again when you never leave a secure area. Always allow at least 2+ hours for a transfer. When boarding this flight usually does not have a gate. It is necessary to take a. Is to the plane and walk up the stairs, which seems like unnecessary delays."
Výhody: "The short flight."
Nevýhody: "I guess they are having problems getting flights out on schedule I had a long wait coming from the US and they added another 2 plus hours of wait at Heathrow....."
Výhody: "Quick and easy boarding"
Nevýhody: "Food and no entertainment, crew was not consequent with safety rules."
Výhody: "Friendly attendants on roomy older plane."
Nevýhody: "The "snack" was a very unappealing tuna sandwich which was basically an empty bun, but no one is on that flight for the food anyway. The entertainment monitor was broken, but again, it just didn't matter."
Výhody: "Comfortable flight. Polite and friendly team."
Výhody: "Really happily uneventful ride."
Nevýhody: "The passport control at Heathrow airport (for this airline) was beyond horrible. There were queues leading to even longer queues and we were two hours waiting to reach the passport control desk. It did take the edge off flying into this particular terminal in Heathrow."
Výhody: "1. The Flights Attendents we unfriendly and inpatient."
Nevýhody: "1-No entertainment 2-No wifi 3-Seats extremely close 4-Food awful, sandwich was soggy 5- Only water is complimentary 6-No frequent flier of US airlines for frequent flier points 7-Lost bag due to the tag being ripped off"
Nevýhody: "Worst leg room ever. I am 6'2" and had to sit sideways due to my knees jammed into the seat infront of me"
Nevýhody: "Make sure to get to the airport early if leaving from Prague. Everything is disorganized and lines are very long"
Výhody: "Fast, efficient, easy"
Výhody: "It was for the most part on time."
Nevýhody: "Basically a mostly-on-time bus in the sky. Both trips there were issues with soap in the bathroom. The first time: a shared hotel bar. The second: no soap at all. Food awful (tuna sandwiches for everyone served in a closed tube hurtling through the air not my idea of a good time) but it was a short flight from Amsterdam to Malta so whatever."
Výhody: "Relatively on time. Friendly crew."
Nevýhody: "Only had a bar of soap for the bathroom for everyone to use. Didn't seem very hygienic."
Výhody: "It was a short flight, so we didn't have a meal or anything like that. But all in all the service was fine."
Výhody: "The friendly staff at check in and at the boarding gate."
Nevýhody: "The food it far from satisfactory."
Nevýhody: "Flight was very delayed"
Výhody: "I had a row to myself and it was a pleasant and uneventful flight."
Nevýhody: "The sandwiches looked cold and tasteless."
Výhody: "The crew were uplifting and ready to serve. Genuine smiles and greetings. Take off & landing were very smooth. The aircraft I was in did the job well."
Nevýhody: "The seats are crammed with each other. I feel sorry for the big guy next me. He couldn't even move. The check in was not smooth and we have to wait a couple of times. No greetings,no smiles. Overall experience is just ok."
Very happy good flight ✈️ excellent
Výhody: "No stress at all. Friendly staff."
Nevýhody: "Entertainment was terrible. Only a few movies to choose from. Spent the whole flight watching the planes route."
Výhody: "The flight experience was smooth!"
Nevýhody: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Výhody: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Nevýhody: "They should finally replace old ATR-72."
Výhody: "Super comfortable the seats and staff"
Nevýhody: "Nothing it was great."
Výhody: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
Nevýhody: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
Nevýhody: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Výhody: "Food was fantastic. Crew was attentive and polite."
Výhody: "Crew was good, short flight on an older aircraft, everything was fine"
Nevýhody: "Bags got left in Belgrade transferring from Helsinki despite this flight being delayed 30 mins, unsure how that happens..."
Nevýhody: "This flight is apparently consistently late"
Nevýhody: "My bag making it to my destination not broken."
Nevýhody: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
Výhody: "Crew was very polite and helpful, seat pitch was acceptable for my height (1.92 cm)"
Nevýhody: "I know this was a short flight but one tiny bag of pretzels is just not acceptable!"
Výhody: "Fast service, kindness."
Nevýhody: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Nevýhody: "Snacks on the plane, comfort"
Výhody: "Crew is fantastik,Dana is the best"
Výhody: "The air Serbia staff were top class"
Nevýhody: "they charged me for baggage when it was supposed to be included"
Nevýhody: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Nevýhody: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Výhody: "On time flights both directions"
Nevýhody: "Excessive baggage charges (40-60 euro each way per bag), so buy the ticket that includes the baggage"
Výhody: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
Nevýhody: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
Výhody: "Quick and short flight. Plane was clean and comfortable"
Nevýhody: "The way they nickel and dime their customers. Their baggage fees are ridiculous! Paid $224 for round trip ticket.... paid about $132 round trip for my luggage!!! Will never fly with them again."
Výhody: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Nevýhody: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Nevýhody: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Výhody: "Onetime and efficent"
Nevýhody: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Nevýhody: "I almost died without watter due"
Nevýhody: "The fact that, although the card said it was the same company for both flights (two-legged), I could not get a boarding pass at check/in for both flights, for both the outbound and return journey, and had to go through customs and border control twice just to get a new boarding pass each time. Leg room can be better, even with the extended legroom space."
Výhody: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
Nevýhody: "Not possible for online check-in"
Nevýhody: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Nevýhody: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Nevýhody: "It was very cold in airplane. Bad food. No covers. No tv"
Výhody: "The staff was great"
Nevýhody: "The movies are outdated"
Výhody: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Nevýhody: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Výhody: "The food was good as always, the crew is nice."
Nevýhody: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Výhody: "On time, professional"
Nevýhody: "food could be better"
Výhody: "Very responsive and real meal for short flight!"
Nevýhody: "I had a kid sitting on the seat behind me and kept kicking my seat. :("
Výhody: "Good food, skillful pilot"
Výhody: "Huge legs space for economy class, great service!!!"
Výhody: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Nevýhody: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Výhody: "Baggage allowance"
Nevýhody: "Too few movie choices."
Výhody: "Luggage allowance"
Nevýhody: "Too few movie selections"